If this place had a zero I would give It the 0. if you love you pet especially if its a cat you will not have it groomed there . they booked an appointment for my cat and the stylist was andria, very sorry interest if any interest in how she treats your pet.
when I brought my cat in, she was suppose to have called the other pt smart to get his records and failed, I questioned that when I got there, and she copped an attitude with the vet and the other petsmart in Chattanooga, mckayla told me she has a nasty attitude towards being questioned to do her job. plus he was treated pretty shitty there by the staff and they acted as if they didn't want to groom him, I said if you don't want to do it then why book it ? on top of this she takes a lunch break for an hour knowing I would be there at 2 pm. I asked why didn't you call me and re book it ? again, she gets an attitude along with the receptionist there and said, by the way your cat is hissing and growling cant groom him, but she did trim his nails half way decent. why book a cat especially if you plan to take a lunch on his time ? she explained that she took a lunch but she cant be there 24 hrs a day. I said no one told you too, I asked if you had a problem with the time way before this to call me ahead of time. personally just an excuse not to groom a cat. I took my cat out of there because I saw he was being treated poorly. but she takes in another cat to groom it and its growling and hissing as well before she even picks him up. why not treat all cats the same way ? just say you don't want to do your job and leave it alone. To be rude with my vet at the other petsmart tells me she was no good for the cats well being, she told them she didn't want to fool with calling for records, but before I took my cat in, she totally agreed to call and get his records of his rabies shots. along with this other dogs came in and the receptionist ask do I mind if they take the dogs first ? this woman did not know what she was doing, I called the corporate office and filed a complaint in the parking lot as soon as I got my cat back. with that kind of attitude towards my pet, I will not be going there again. they should hire people with a professional and courteous attitude towards pet parents. I am wondering if she even graduated to b this disorganized and careless read more