I'm always able to get a close parking spot or something that's not too far. Usually when I go, there's not a lot of people shopping. With no issues, I'm able to order online and pick up within about 1 hr. The service is always quick. I get in and out. It was quiet when I went inside. There was only one person working the front register. Quickly he was able to ring up the individual at his register before assisting me. I then let him know that I had placed an online order and immediately he was able to retrieve both bags from the shelf. No complaints. read more

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#1 Issue: Walked in carrying both med and sm dog because I left their collars for the leash. I genuinely didn't think that was an issue, it's a pet store 8am store isn't open no customers in sight. To open the grooming door I had to sit them down (8am no customers or other dogs around) dogs walked near toys excited like toddlers but I went back to scoop them up. A younger groomer lady wearing glasses comes out to scold me "YOU Can't be just letting them "walk around the store" with no leash, You can't be letting them in the store with no leash, you call us to help ..." She continues repeating herself to scold me. This is not my first rodeo, things happen, I needed help, their were no customers no dogs, no ones safety was in danger with my Frenchie. I however do understand keep pets leashed but examine the situation offer help if my hands are full, use basic customer service. It's the first time I had both my dogs to drop off alone under each arm. #2 Issue I check pricing for my breeds. After examining my smaller dog the price went from $54 to $72 because he doesn't look "as small" as his breed.. he is a Yorkie mix, his weight isn't big his hair is, he is very small under his hair. When the same woman argued that he isn't his breed size of approx 10 pounds, I asked if she had a scale, she answered no. I asked to cancel and another rep chuckled, To be honest I was skeptical last night when confirming my appointment when I heard the clippers and a dog yelp while I was on the phone. Then, I was uncomfortable without their leash but didn't want to drive back hm and miss the appt. Even if you don't agree with customers please do not try to argue with us. Talk to us we are human. At least the Benny, the groomer that was typing remained professional, Although we disagreed on my dogs breed and pricing. But this store gets 1 & no further store runs or business from us. The helpful person was the delivery driver that saw my hands full and opened the sliding doors for us. read more

Customer service. Took my 13 yr old shih Tzu for grooming Sara tells me there's a note on her file that she's a fussy aggressive dog and it requires 2 ppl to groom her and that would be an additional $10. 1. We have been going there since she was 6 weeks NEVER have anyone told me there was any problems when grooming her EVER! 2. My dog is so mild manner and chilled and the older she gets the more reserved and chilled she gets. 3. Sara told me if she requires help grooming her she will call me and I can decide if I want her to stop or continue on for the additional $10. I told her you are NOT going to have a problem with her. 4. 4.5 hours later I get a call my pooch will be ready in 20 mins for pick up and that she needed help grooming her because she wouldn't be still so it would be an additional $10 charge. I told her I don't understand ALL dogs move while getting groomed where is your patience? Upon arriving to pick her up I saw the additional $10 and asked for a manager. I explained to the mgr about this note placed on her file I guess from her last appointment and NOBODY mentioned to me of any issues and how mild manner she is I requested to view the video of her being groomed. It appears she expects the dogs to not move at all which is impossible with ANY animal and asked where is her patience. I also explained how she told me if there was a problem she would call me to discuss if I wanted her to discontinue services or move forward for the additional $10. The manager immediately said because she didn't call you I have no problem removing the $10 fee. I told him I still want to see the video . He proceeded with ringing her up ignoring my request to view the video. At this point I knew they were trying to scam me of additional money. I have had my pooch since birth and she is too clam we have tried to get her to be a little feisty over the course of her life and to no avail does she have it in her. She does not bark, chase toys, follow you around the house she is extremely chilled even when we bathe her at home. Of course she walks around the tub like any dog does and when blow drying her she walks around even more but not to the point of having to restrain her or call for help so I'm so confused by this and really want to see the video of her getting groomed. When I was dropping her off a couple of months ago a lady told me not to let them groom her as they butchered her dog but I told her she's been coming here for 13 yrs and move forward with the appointment. Grant it upon picking her up I was not pleased how they cut her she was shaved but I just left without saying anything, her hair is gone there was nothing more that could be done I just knew I would not select that person again. I guess the staff has changed and it's time for me to changed where I take me pooch going forward. People be careful, know your animal and challenge any additional fees seems they have become hard up for funds at this location or have hired some incompetent and inpatient employees recently. Good luck everyone read more

I dread coming to this grooming salon, my mood always sours after walking out of there... I haven't been here in years but because my normal Petsmart grooming didn't have the times I needed, I HAD to come here. Though no matter what, they are always rude, seem uninterested and like they just never want to groom dogs. If only my other petsmart had the time I needed and day, I would have gladly went over there instead of here and I would know they would groom them effortlessly instead of 'I'll try' which also is a lack a professionalism, would I say. Like I could just bathe them at home but instead I'm PAYING you to bathe them.... If you don't like your job, find another career. read more

One word for these groomers.... LIFESAVERS! So I originally had an appointment to get my newly adopted dog groomed at Petco (biggest mistake ever/ location: Redondo Beach). Upon my arrival at the Petco, they treated myself and my dog horribly! I took the initiative to cancel the entire appointment and went else where. I usually go this PetSmart located in Compton for my other dog every year for his birthday and I come in sometimes throughout the year to get him his doggy treats. I just never thought to come here for grooming services. After my tedious and awful experience at Petco, I decided to book a same day appointment for my new puppy. They did have an appointment for 2pm yesterday (Sunday 6/22) so I went ahead and booked it. I decided to call them just to see if they were able to take him in earlier and they said yes, come in by 11:30 am. I was there by 11:25 am lol. The staff were so nice, so kind and friendly. They went through the grooming process with me and let me know what they would recommend as well. They told me they'd call me once he's ready. They took my lil baby and got him together! They called me around 1:20 pm-ish and they said he was ready! He looked so good! And they gave me a my dog's progress report but they reassured me he will do better the more he comes to get groomed. What started off as a rough morning for me turned into a better day! Being a first time dog mom (I know I mentioned my other dog *but he's our family dog*) is kind of hard, but this what I signed up for. My dog is just a bit anxious that's all. The fact that PetSmart took him in with no problem and were eager to help me is what made my heart content. Shoutout to Jacky and the rest of the team that were there for making this happen! He looks so handsome and I got the service I needed and more. We'll be back soon read more

Thank you Cynthia G! My girl looks amazing!!! I took my newly adopted dog in for her very first grooming. I had to wait a few minutes as the girl who was there was grooming another dog. She was very helpful and explained everything and gave recommendations on what style and cut would be good for my dog. My Scully girl looks amazing! Honestly she looks like a completely different dog! Lol!!! I'm so happy with how it came out! I will definitely come back! read more

PetSmart - Pet Training Near Me - Compton, California

Benny is my one and only groomer here. My pup loves him and Benny knows how to make my pup feel good every visit.

I dread going to this store. The professionalism of the staff is lower-level. Actually, there is no professionalism. The employees Madison and Richard should not be working in customer service, period. Past employees have probably ended their employment because of these two and the poorly managed store. They don't have the skills or personality to work with the people or the pubic. They think they are the owners, security, and management. They are more interested in harassing customers than helping them. They obviously don't realize that they are running customers away. I now only come to this store if it's absolutely necessary. And even those few times, I have not had a pleasant experience. Any good reviews about this store are from people they know. Past employees have probably ended their employment because of them and the dy read more

I experienced harassment from 2 of their employees (Madison and Richard) to a customer because her dog was looking at a Guinea pig. I witnessed the entire episode and only saw the dog on its best behavior, just curiously watching the Guinea pig's. I and two others were being assisted in the fish area by Madison, when this black woman walks over to the Guinea pigs, Madison immediately forgot about assisting us and targets this woman by yelling at her in front of the other customers. Talking to her worse than an animal. Madison proceeds to call the front staff on her walkie-talkie reporting that a woman and her dog was bothering the Guinea pigs. (Which was a lie). When time past and no one showed, she left the customers she was assisting to go and get someone to help her harass the customer, who only stayed in the area because of Madison's awful and Karen behavior. A guy named Richard came and perpetrated to be management. He attempted to throw his power into the customers face by saying he could if he wanted, kick her and her dog out the store. Ridiculous and egotistical behavior. The customer and her dog weee calm and didn't deserve this harassment. I was very embarrassed for her. Her dog was well mannered and was treated worse than a stray on the street. Another customer intervened and told Richard that Madison targeted the customer and her dog when she say them. This situation I witnessed bothered me, because you can clearly see this was personal and not professional. This store is poorly managed. The employees think they are more important than the customers. I think it's time to revisit Petco, there prices are cheaper, also. read more

Had an EARLY appointment. Me and my pet were declined service because he is on medication for seizures. I felt they just weren't in the MOOD to groom a husky. Bad business, won't go back. Made this appointment almost 2 weeks in advance. read more

Shout out to Benny once again for doing such a great job with my double coated dog. Look forward to requesting him again! read more

PetSmart - You can't tell but her tail is shaped just right! - Pet Training Near Me - Compton, California

The Grooming Department does an excellent job with my babies. I have been a client for nearly 8 years.

Thank you Benny G! You did an amazing job with my dog Rose! We had a really bad experience at a small mom and pop grooming location near by.. so We decided to try Pet smart.. Pricing was higher but quality of the cut and attention to every detail was amazing! Thank you & if you are looking for a groomer to groom your Maltese I'll definitely recommend you request for Benny G! read more

PetSmart - & her after! Benny G did such an amazing job! - Pet Training Near Me - Compton, California

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If I could I would leave no starts. I came in the store with my two boys to pick up an order walked around since they like to look at fishes while we are there. My son Adriel turned the corner and there were dogs beds he went to lay on it but I was right behind him and about to tell him those are for dogs papa. When one of the employees starts to scream at my son snapping his fingers " Hey hey it's not a playground get out of there" I peak my head out the lane because she hadn't seen me and I told her "If you have a problem with my son you come to his parents and don't ever scream at my child , he's autistic so 1 he doesn't understand what you are saying & 2 he's not a dog for you to be snapping your fingers at ANYONE" She froze and didn't know what to say because she thought my son was alone. I collected myself and went to the cash register to ask for the manager and proceeded to tell her what happened. And continued to apologize. If she treated my son that way and can do it to anyone I believe customer service is not the files she should be working in. And I will do everything in my power to have her take a training or fired. read more

I always come here to buy my dogs food, but this time I had gone to get some information on hamsters and chameleons. I was considering buying one but wanted to get an idea of what kind of maintenance they require. I came across a worker named Edith and she was extremely helpful. She was cleaning the animals cages and you can tell she really cares about them. Edith was very nice and knowledgeable. read more

There are very rude employees in that place. They will tell you that they'll be with you shortly and when i saw the employee she was talking to the other guest.. So we waited for like 15-20mins for some assistance(2 of them said theyll be with us SHORTLY). So i pressed again the call button. So someone came and i think its the manager. She talks loudly. We were there for a long time and the way she acts towards us is very rude. I just need some guppies and some tetras. Thats all i need. Well, in the end she gave me the fishies unforntunately, one of my tetras died. So in short, if you guys are going to this petsmart and looking for a fish. Ignore the call button and just look for an employee.. Sorry but the petsmart employees in Signal Hill are much more friendlier than here. Not going in here again. read more

VERY RUDE EMPLOYEE. Went in today with my chihuahua and when I went to the register to buy my items, the cash register woman was VERY RUDE. I asked her a question and her response was," Can you wait I haven't even scanned the items yet." I told her it was just a question and thought there was no reason for her to give that attitude to any customer. SHE IS AN AFRICAN AMERICAN WOMAN WITH A NAME THAT STARTS WITH A C. Then on behalf of that she judged us by saying that we stress our dog because we don't buy him treats. That was very unprofessional and childish of her. I've always gone to pet smart but having an employee with an attitude like that makes me want to go somewhere else who knows what respect and good customer service is. read more

Not sure what to make of this, but, I took my cats in for a bath and nail trim. About 15 mins after drop off, I received a call from the groomer who told me they could not be bathed as they had fleas. Isn't that the reason for the bath? Dont all pets have fleas? So basically, I am to bathe my cat, just to take them in for a bath and spend unnecessary money? Again, not sure how to take this. Your responses are welcome. read more

Love this location except my experience with this years pictures with Santa. I took my pup in to snap a few shots with Santa on their first weekend and it's now been 2 weeks and haven't received my pictures. I called twice and they said to give the system time it would take 24-48 hours ... nothing. I went in since I had to make a few purchases anyway and left my info. Still nothing but was told to come in the second weekend to retake the photos however we were out of town. It's not so much the photos but the excuses and lack of information on why they weren't sent out or acknowledged and told to just come back the next session was off-putting. read more

Arianna is one of the dog trainers for this facility. She is the absolute best! She is knowledgeable, kind, approachable, and just overall helpful. The store is always clean and neatly organized. The cashiers helped me set up the online app so I can view my points and coupons better. This is just a really great PetSmart! My puppy just finished a six week training with Ariana and has learned so much they even had an adorable graduation ceremony at the end. read more

PetSmart - The graduation ceremony . How adorable - Pet Training Near Me - Compton, California

Beware of grooming . Took my elderly dog to get groomed and got a call within an hour saying they can't groom her she's too "anxious" (she gotten groomed her whole life ) and was never told she was not able to be groomed. After having her home she has been limping severely on one leg and has not moved much since being home. They hurt her and instead of saying that they blamed her and told us to pick her up. read more

This store is located in the plaza off Alameda in Compton off the 91 fwy. Store is clean and staff are helpful and friendly. Came here to pick up a toy for my Aunt's doggie they had a good amount to choose from ended up getting a tuffy jr bone toy. Overall a nice pet store for most of your needs. read more

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Great store all the staff are super helpful and supportive and the groomers are the best my dog loves coming here runs in the store and runs to the groomers every time read more

PetSmart - Pet Training Near Me - Compton, California

That was the poorest treatment to a senior citizen and his old male boxer. He was given a scheduled appointment for a flea dip bath on one day then Rescheduled without being notified . But the real thing that was poor in customer service was the price . After being treated so poorly we drove over to a neighboring cities PetSmart in a nicer part of town of Long Beach neAr the airport where not only were we able to get the bath required on a quick call and walk in but had the nicest customer service reps but also got the service for 25$ less then the first branch . read more

Today during my visit I requested to speak to dee the store the manager regarding an issue I've been having with my pet and she immediately saw me right away despite how busy it was. Thanks to dee my issues was resolved tonight Thank you so MUCH DEE read more

I had a great customer service experience in this store. Jennifer is very welcoming and very passionate about her job. She was very helpful and dog educated. Thank you for your help Jennifer. I hope your supervisor and company are aware of the amazing employee you are!! read more

I took my golden retriever to get a grooming and they wouldn't take him because he peed a little when I I dropped him off. The girl didn't even try, 3 people working there and hair all over the floor up to the door, bad employees. I've taken him to Petco to get groomed before and they never had a problem with him. Ridiculous. Never going back. read more

I just got a veiltail male Betta fish and I had the easiest time getting everything our little guy needed thanks to Carolyn! She was super sweet and informed us on everything that we needed to care for him and keep him healthy and happy. She answered all our questions with such a nice attitude! Had a great experience overall. read more

Took my German Shepherd to get groomed. Also bought a new brush to take out the fur. Took him back home after the Furminator and man. I was brushing off way to much hair for a dog that just got groomed. I called and the manger said she is sure he was brushed. Told me I can bring him back to be brushed. Just look at the photos and you will see what I am talking about. And that's just 5 min of brushing. Furthermore. I told the manager that I will not be bringing my dog back there and all she said was "OK". Wow. Way to lose a customer that spends $180/ month on grooming/toys/bones. read more

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Disturbing petsmart trip with my kids. Do not buy fish from here. This was just SOME that I captured. Other tanks also had dead fish. read more

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Tiffany is always so happy to make you feel comfortable and her style never disappoints. I've had mobile groomers take care of my Yorkie and they don't compare to Tiffany! read more

This review is specifically for grooming. Of all the groomers, I find that Sabrina and Benny do the most consistently great work. Unfortunately, my dog's grooming has been less impressive with the others. Once or twice I've seen places where she's been nicked by the clippers, and once they didn't trim the fur that grows past her ears, which I don't understand because our grooming preferences are supposedly detailed in her record. One experience really turned me off of seeing anyone other than Benny or Sabrina- my dog was once placed in a kennel with the wrong name after her grooming, so when I came in to pick her up they couldn't find her! I saw them scrambling trying to figure out where she was and no one came to explain to me what was going on until I demanded an explanation. Also, If you have a nervous dog I wouldn't go on the weekends as there are very many dogs with varying levels of friendliness. read more

They open up at 9 but let other people come in for dog grooming earlier makes no sense everyone should wait no pick and choose

Initially, I was excited when I heard a new Petsmart was to open - but after two visits, I wasn't impressed and won't be coming back. Nothing about this Petsmart is great. Although the building itself appears very large from the exterior, the set-up inside leaves much to be desired. There just isn't much to look at. My boyfriend and I enjoy browsing the fish and reptile departments, but there were hardly any pets to be seen. The fish tanks were poorly taken care of, with lots of sick fish and significant algae build-up. Just unacceptable. The employees here are also not very friendly. They do not greet you when you walk in the doors, they do not offer to assist you in any way. They all act like you're unimportant and a bother. I'd rather take my business to another Petsmart. read more

The staff I have encountered is friendly, helpful & knowledgable on the floor. My fur baby and I are always happy to come in for his food, treats and new toys :) read more

PetSmart - Picking a toy ! - Pet Training Near Me - Compton, California

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So I been my puppy here since she was born to get her a bath and groomed Veronica the grooming department manager always does a great job with my pup. Yesterday I took her to get her groomed and when they told me it's going to cost $107 and $85 with a 15% discount to groomed a 35lbs 1 year old Maltese I was speechless. Cause I never paid nothing more than $55/$60 to get her groomed but everytime I speak with the guy that work in the grooming department he always tries to rip me off I took my pup and to the ranch house in Compton they took her in the same day cost me $55 to groomed her I'll never bring my pup back to PetSmart they can kiss my ass read more

I made an appointment for my dog online two hours before the scheduled services. I took him to the appointment which was a super easy check in. Then we met the groomer Cynthia who took him and bathed/groomed him up beautifully!! read more

Never taking my fur baby back to the grooming salon. I witnessed my dog being miss treated by one of the staff members there. Not only that but after 5 hours of leaving my dog there, she was still not done. As soon as I saw the staff member miss treat my dog, I asked to take her out of there. She still wanted to charge me and my dogs haircut was all uneven. I was like what ever I don't care about paying just don't miss treat my dog. Never going back to that Petsmart!! read more

This is the most convenient location for me to come to to buy food and supplies for my dog ; I like it because it's convenient and they normally have what I look for ; the only downside is the prices are more expensive than other pet stores I have gone to that are further' read more

Stopped here for a few doggy treats. Clean, large store with lots of items for every animal. They even have a grooming area and doggy adoptions. The guy at the counter was very friendly as well. Prices are a bit higher than smaller pet stores. read more

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