The groomers are friendly, thorough, and do a heck of a great job. They are courtesy and will take their time to address everything with our dog. Groomers Roberto and Kristine are the best! Our dog comes home looking & smelling great. Thanks guy! read more

Very clean location. Nice, friendly staff. Wish there were more reptiles around, but it's all good.

I finally decided to review this PetSmart because of how horrible their customer service is EVERY TIME I've been here. They're the least helpful people and very rude. My boyfriend and I just called to ask a question about a certain type of fish and we got transferred three times and each person we spoke to was extremely rude. They didn't care to help us out or give us the time of day. Also their grooming salon here sucks. Take your dog somewhere else, TRUST ME. Customer service is everything to me and every employee I encounter here is so rude. Will not be coming back here, ever. read more

I took my Shih Tzu princess there to get groomed on Dec 23 2019 i got a call saying that they couldn't finish the grooming because my dog was nervous and wouldn't let them finish and i asked them nicely to finish the grooming but they didn't they left knotts all over her body that day she was very quiet and nervous when we brought her home than several days later i went to talk to the manager to let him know what happen to my dog he totally ignored me didn't care about the situation he just said sorry but i don't recommend that place for nothing bad service rude manager and employees read more

do not bring your pet here for grooming services they cut my dog. they had to take her to a veterinarian. read more

PetSmart - ***BEWARE*** DO NOT BRING YOUR PET HERE FOR GROOMING SERVICES*** MY DOG WAS BADLY INJURED. - Pet Stores Near Me - Chino Hills, California

Came in looking for nutritious cat food for my three over weight cats and in came Phil to assist me. Not only did he point me in the right direction but he was able to break down the differences in the quality of the different options for my pets and which best would suit there needs. To top off he gave me the brochure to further my education and I just can't say enough of the guest service I got. Great employee and I will definitely be coming back here and sending my family here as welll read more

I totally understand times are difficult right now and running a store can be hard, but this was just ridiculous. I checked in for curbside and waited about 15 minutes. Figured that maybe they didn't get notified so we decided to call, someone answered and said it would be just a few minutes since they were busy, which is fine, but then we waited about another 15 minutes and nothing happened. We decided to go in and just pick up our order. This is unfortunately not the first time something like this has happened at this particular location, and the first few times I just gave them the benefit of the doubt, but I really hope that they do something to fix this. read more

Had an appt for grooming and the groomer, Sumer was extremely unprofessional. There was an issue with the profile and she gave me such an attitude instead of trying to help fix the problem. I was shocked by how she spoke to me. It escalated quickly and could have all been avoided if she had better customer service skills. Instead of offering to help fix the problem she immediately said I could go to another salon. I of course did not leave my dog because I was worried she'd take it out on my dog. Appauled by her service. Never going back. read more

Amanda E. in the pet grooming salon is honestly super awesome! There is another groomer who is awesome and I wish I could remember her name, but I love being my English bulldog to her because Amanda is genuinely kind and you can tell she likes what she does. She's super cool and I always book my bulldogs appointments with her and the other gal (once I remember her name I'll update this!) but I recommend Amanda and her coworker for any of your pets grooming needs! read more

I just recently like today ask for a price check I wanted to know a price on a bag of cat food I was told they were too busy at this time I cannot make any kind of courtesy checks for me due to the Coronavirus reminder I am calling them on a cell phone the girl number one was very rude she put me on hold and did tell me after saying she can't do a price fix she says that me go check after I convinced her she later picked up the phone after my moment of waiting she says I'm sorry but we can't do any price checking right now do the Coca-Cola grown-up virus we have to stay up front that don't make sense to me put me on hold then tell me they can't look for then tell me the reason is coronavirus okay I thought a little bit better of pet smart but now I'm basically it's the people they choose to employ their business she didn't care if I was buying something or not customers if they don't buy nothing they don't stay in business they should appreciate because half the customers are going to PetSmart right now due to the virus thing I just needed a price check to make arrangements to purchase cat food I will not go there those kind of attitude coming from this particular PetSmart she knows who she is very rude at this time most companies are glad it more healthy to assist together as one but not PetSmart no not at all read more

This is a nice Petsmart I don't use the grooming because I don't have an animal to groom I do my own dogs they have short hair but as far as other things in the store they're very organized very nice staff working there I love the cats are outstanding I think the store is highly rated I hope they're doing OK now that things are not so good with the coronavirus 19 things will pick up Come back read more

This goes to the grooming department. It was my first time taking my dog here and it was really disappointing. It was not clean, the people were not friendly, and they don't call you like they say they will when your dog is done. It took two and half hours for my small puppy. When I got there they knew exactly who I was picking up and they said he'd been ready for a while. When I said I never received a call the girl just shrugged. The "haircut" my dog received looked like a hot mess. His hair is still really long and doesn't look like he even got a haircut. Will not be coming here again. read more

Petsmart just lost us as customer tonight. We scheduled our dog for grooming services this evening. She has had grooming services done here before, but tonight they refused to take her due to a bare patch on her paw. They said we needed to confirm with our Vet that it's not contagious. So of course, we immediately called our vet, which is at Banfield in Glendora. They told us what her condition was called and that it is not contagious at all. So we told Petsmart the situation and that our vet cleared it and if there were any issues for Petsmart to call them and confirm. By now it's 30 minutes past her appointment time. A manager walked over and said sorry, we still can't take her based on their store policy, but we can take her to ANY OTHER Petsmart, just not this one. I understand it's Friday night and I am sure they all want to go home, but that's definitely not how things should have been handled. We are definitely not satisfied with how this situation escalated. We will NEVER return to this store again. We will drive the extra miles to any other PetSmart. So disappointed. read more

If I could give no stars I would ... Took my poodle in for grooming and got him back with fleas wtf! He has never had them I was so pissed off NEVER AGAIN I PROMISE I WILL NOT GO BACK! Don't take your dogs here! read more

Lost a loyal customer the grooming there is a joke they nicked my dog and was unfinished i have been coming here since 2010 no more ill find someone else and my dogs always come back scared and nervous. read more

We bought our first family pet here, a Guinea pig , and she is lovely and we absolutely adore her but no one told us she was pregnant when we bought her. They told us they keep males away and I believe it and all I just wish I knew I was signing up for two instead of just one haha. read more

No longer bringing our 5 dogs here due to the care of the pet groomers. There was a specific groomer there we used that our dogs loved, but she quit. Sadly our dogs would come home stressed, with bowel issues. I don't know what they were doing to the dogs or if they were being rough. Once we stopped bringing our dogs here and taking them else where, we have never had the issue ever again. read more

Ok. I'm not usually one to complain but this salon just made me very upset. I have 2 bernese mountain dogs and a huskey. I got burnt out on washing them so I had my boyfriend take the last one in to get groomed. I am a former petsmart groomer and know how a dog should leave the salon. On that note the bather Alex didn't do a very good job. On the plus side she smelled wonderful. On the other she was still wet 3 hours after she was picked up. I know she is good for grooming and when she isn't you can just dry her in the kennel. She wasn't even brushed all the way. My boyfriend also told me that they didn't offer him any other services. After paying almost $60 I still had to do part of the job. read more

no frog selection and there were no chinchillas to look at in return of there being no frogs to purchase. rawr.

Well I have nothing but great things to say about this petsmart! They always are very helpful and they always ask if I need help finding anything which is nice! They go above and beyond to help you out compared to the Chino Hills location on Peyton Dr! read more

I buy products and take my dogs for grooming to Petsmart regularly. I had a Rottweiler and now I have a new German Shepherd puppy. Savanah always greets us with a smile and is always enthusiastic about helping out our dogs. read more

Honestly, I don't know if they are incompetent or if they truly have computer issues all the time. This is about the third time that they told me they have no record of my dogs rabies shot. In fact they had no record of him getting any service there but they did have an account. read more

Summer in the grooming department is the most rude and unprofessional person I've ever dealt with at petsmart. She told me I was welcomed to groom my pet somewhere else, and that's exactly what I will do. read more

I came here to buy some rosy red minnows for 12 cents each. Seemed large and clean with a helpful staff.

I get my dog groomed here and the associates always have great attitudes and always answer my questions.

I have taken my dog twice here so far and I love the way they groomed her each time.

I feel bad for the cats in cages there but it's always clean and a fun place to stop by if there isn't much to do. Always end up walking out with something. read more

I brought my large dog here and the staff was extremely friendly and helpful. I was looking for a no-pull leash and I wasn't sure if it would work, but they let us "give it a test run" before we purchased it. I was really appreciative to the staff for helping us find the right choice. Also, they told me that I can talk to one of their on site obedience trainers for any tips and he could do a dog behavior evaluation for free. We walked around the store for over an hour just practicing with the new leash and everyone was so helpful. read more

I'm very happy with my visit last night. A week before I purchased flea medication for my cats, however it didn't work. I used 2 of the 3 vials from the box on my 2 cats. I took it back to the store and spoke to the manager ( I think his name was Robert) and he totally took care of me and let me return it. Normally I wouldn't even bother, but it was 40$, and didn't work. I ended up buying a different brand. I appreciated his willingness to help. read more

Came here and left my little nervous pet for a nail trimming and bath. They treat him well and I could see the genuine care they have for our pets. I recommend them to anyone wanting to get some pet maintenece done, plus they gave my dog a report card something I thought was great. He looked so cute coming over in petsmart scarf smelling soooo good. The staff is also very knowledgeable in trainging of pets and other methods, great customer service. See you guys in a few months. read more

The staff here are very nice, helpful and it was very willing to help you when you ask, or sometimes even when you don't ask. A gentleman there, helped me get cat litter off the shelf and carried it for me to the register and to my car, without asking!! Thanks again!!! read more

Have been bringing my 2 dogs here for a few years now and have never had any issues till now. I took my lil Long Haired Chihuahua in for her bath and cut our usual groomer was not available so we got LINDSEY. She butchered my poor dogs hair soo bad when she brought her out I said oh no Im not happy and she got snippy and said well i just trimmed her up. When i spoke to the manager who was very nice and understanding, even the manager said she wouldnt be happy with it. She then took my dog to her usual groomer who tried her hardest to try and make my poor dog not look as bad. Do NOT let LINDSEY touch your pet. If my usual groomer is not available then my dog will not be there. Only gave the 2 stars because the manager was super nice bout the situation. read more

This was the worst place I've ever taken my dogs to, the girl taking my two dog's back said my puppy was not a puppy, and she wanted to charge me more money for my dog which was a puppy, how do they think they are smarter than a veterinarian. I will never step foot in another PetSmart again. I hope you won't read more

I'm the regular customer since 2011, I have been taking my dog to this branch for bath and grooming regularly twice a month ever since, but what happened today made me really mad and pissed me off, they kicked out my dog unfinished and told me that my dog would not be welcome back, they would not accept my dog for service simply because my dog had a little attitude and did not cooperate with them today, I told them I will not be coming back, yes, today was my last visit, they are just losing one valued customer. read more

I absolutely love this PetSmart. If you're taking your fur baby in for grooming I strongly recommend Brittany. I've taken both my husky's in for grooming and furminator treatment and they both always look amazing. She is always so patient and caring with my babies I love it. Always a pleasure coming back here. read more

We bought a bunch of tropical fish for our big tank. They were pretty helpful but when we got them home the fish got white spots and died within a few days later. We cleaned the tank and came back to get a return on the fish or pick out some different ones. I explained to this woman Jacqueline what happened and then she said, "Well, did you bring a water sample." I told her no because no one mentioned it to me that I had to. She said, well someone should have told you that. She then asked, "do you know what fish you got." I replied, no, I just gave you the receipt. I don't know the names of the fish. She then said, "Did you get all these fish at once?" I said, Yes, I just handed you the receipt. She replied saying that the associate that sold us the fish should have mentioned that getting too much fish would cause to much ammonia in the tank. Well, I am kinda concerned that this MANAGER is talking bad about her own store saying that the associates are suppose to be doing things but are not. Especially since I am fairly new at taking care of fish. She then mad my fiancé and me show her all the fish that we bought. I showed her the ones that we wanted replaced and then she didn't listen to me and gave me the wrong fish. Once I told her that those were the wrong fish, she said that those were the ones that I showed her. I then went back and showed her again the fish I wanted. She replied, I already gave you the black ones ma'am. I then replied curtly, " Can you let me talk and can you listen to what I am saying?" I already know you gave me the black ones but I also got 2 of the black and orange ones. After this point, I was already done talking to this woman. She continued to annoy me by asking me stupid questions like, oh do you know which guppy this one is on the receipt ? No, I DONT!!! The rest of the employees were nice but I can't understand how this woman became a manager treating customers like this and talking bad about her own store. Do they know about this??? read more

This review is for the grooming salon. I usually take my maltipoo every 3-4 weeks because her hair grows pretty fast. The very first time I took her I didn't like the end results (don't remember who it was), but I decided to give this place another try and booked her with Brittany. I was very pleased when I got her back and have been taking her back to Brittany every single time. She is such a friendly person and always leaves my dog looking beautiful. I highly recommend her. read more

I want to sing the praises of Jordan the groomer extraordinaire! She is always so loving to our little Jessie and Jordan genuinely cares about her. We had some difficulties with her coat being matted (our fault) but Jordan used her knowledge and experience to do what was best and Jessie looks great . Thank you Jordan! YOU ARE THE BEST! read more

This location is full of rude employees. The grooming department is the worst. Everyone seems to have a "don't bother me" attitude. For the record, I am a very easy going and non confrontational kind of person, so I'm not sure why they treat people this way. Although, the location is very convenient for me, and my dogs haircuts always turn out really well, I've taken my business else where. With so many pet stores and grooming salons in the area, I'm not going to waste my time or money there. read more

I wish i could give no stars all the employees are not very knowledgeable, they are rude and short with people. But my biggest concern about this place is the pet groomers! My aunt took her dogs here 3 times and they always did something wrong or someone is rude for no reason. I went to simply get my dogs nails clipped and they literally ignored me, they saw me standing there i waited to be helped they didnt care so i took my dog and left. I dont care if this place is super close to my house id rather dirve far to get simple, good, pet service. Plus all the reviews about the groomers are not very positive do not take your dogs here trust me, and all the reviews. read more