I would NEVER GO BACK to Diamond in the Ruff, Nashua. When I went to pick up my dog I sat in the…read morewaiting room and could hear a groomer in the next room speaking very harshly to a dog. I leaned over to see what was going on and only could see its tail so I walked over because I was so disturbed by her treatment of this helpless, restrained dog on the table. She saw me watching and completely changed her tone to sound affectionate to the dog but it was obviously a fake show for me. Then she abruptly drew the curtain so I couldn't see any more. When my dog was finally ready ( he had been there way longer than it takes elsewhere) a different groomer brought my dog out. She pointed out a bleeding area on his back leg, in the hock section, and said it was from " brush burn" and happens frequently and would be gone by tomorrow. I have never heard of or seen this after grooming in any of my dogs over multiple decades. I knew for a fact it would NOT be gone by tomorrow, as she said, because of the size of the bleeding area. It took days to heal. The worst thing, though, was that it was on the other leg as well! So if you made one leg bleed from aggressive brushing, wouldn't you go gentler, or use a softer brush on the other leg? This is a small grooming salon and the owner and other groomers must witness and realize that at least 2 of their groomers are mean and/or incompetent. This is totally unacceptable!

Worst experience ever. Brought my dog there to be washed…read more Two days later she ended up with a urinary tract infection and an extremely high fever that led to a one night stay in the emergency room and almost a $2,000 bill. The emergency room said her uti was caused by being in bacteria or not being dried all the way down there. The vets said UTI usually don't cause a fever as high as 106.7. Mystery. Jen offered to pay for it but she never did. She avoids your messages. Never gets back to you. So upsetting I was hoping she was true to her word. You trust your fur babies with groomers and never know what goes on behind closed doors. She seemed like a nice and honest person.

This is our second year getting a birthday cake from The Barkery and our dog loves it every time…read more This year we ordered their 4" round birthday cake- cheeseburger flavor with peanut butter icing. I ordered this online a week before I needed it. Super easy check out process online. Upon arrival the store was empty and clean on a Saturday afternoon. They have a large selection of toys, food, and treats to choose from. It is kind of tempting to pick up everything haha. A lot of the toys were way overpriced though. A handful of toys were listed for $9.99+ but I can find for $3.99-$5.99 online or at TJMaxx. Same exact toys too. Their pastries and biscuits on the other hand were all so cute and perfect I almost got a little bit of everything. I love the fact that they were super accommodating and allowed me to get half pound biscuits in a variety of flavors in separate bags. Check out was fairly easy. They didn't need the order number for the cake. Instead they asked for the dogs name which was actually very shocking yet a lovely touch considering this is a Barkery. The cashier told us how to reserve the cake until we were ready to give it to our birthday boy and how long the biscuits can last for which was helpful. Upon check out we were also offered a free 1/2 pound of biscuits as a birthday gift which is super generous. Overall I would highly recommend The Barkery. They have a large selection of pastries and biscuits online and in stores. Personally, ordering online and picking up in stores was a breeze and we will probably do this again. You will literally be in and out in seconds if it's already paid for. The birthday boy loved everything and so did the other dogs at the birthday party!! Even the other dog owners asked where we got his cake and treats from. I can't wait to be back!

great customer service i always come here for a birthday cake and they've never disappointed. they…read morehave amazing pricing and the ladies working are extremely nice and helpful

It was great, reuniting with my favorite groomer, Julie use to groom at a local chair. Now at Katz…read more& Hounds. It was a relief trusting my 15 yr old to her grooming. Facility was very comfortable. No crates, pens or assembly lines. Ollie didn't appear stressed or tense when I picked him up, just his soft, well groomed fur baby. I'd recommend this shop to all. It is all I needed

Nice staff, however shady on the pricing. The average cost of a dog nail trims are between 18-25…read moredollars, whether the dog is difficult or not. Charging your clients $40.00 for a nail job is overpriced. Not letting your clients know ahead of time of service of an additional charge/s is unethical and not being transparent from the start. I would not recommend.

They treat the dogs great . With wonderful dog cuts. And the animals are in the same room and it Is…read morea very nice and calm atmosphere.

The owner is nice and friendly but I wasn't very impressed with the cut…read more My dog came back looking completely different. The hair was too small. He was matted so I expected a small hair and its good for summer as well but the face hair was also too small and very uneven.

The people who own and work here genuinely care for their clients and fur babies. I have been…read morecoming here for years and have been always happy with the results and the care shown for my pets.

Beware! triple booking is why you can't pick up your pet for four hours! They stop the grooming…read morebetween steps to take care of other dogs waiting and the whole long process leaves your dog barking and anxious! it is chaos in there! i know because I got there early and asked why it takes four hours?!! it's a money making puppy mill mentality!

Emailed Tracey and scheduled my cat to go in and I just wanted a bath and hair cut. She said the…read more$100 included ear cleaning, nail trimming, and cut. I drop off my cat and smells like the place hasn't been cleaned since the early 2000s. None of the staff were friendly and had rbf but I still had a positive attitude. They call me an hour and half later to let me know she's ready (I thought wow that was quick). I take her home and her nails are still long and her paws weren't even trimmed. My cat doesn't even smell like shampoo. Talk about scammers.

Please don't take your animals to this place. They abuse animals and have no remorse or take…read moreresponsibility for it. I took my cat today Wednesday, January 13th, 2021 and my cat came out with serious injuries. When I looked at my cat the wounds were deep. The groomer took no responsibility for this and didn't seem to care. I took my cat immediately to the Veterinarian and they said that she needed stitches, as well stated that the wounds were fresh and looked like they were done with clippers. I beg you animal lovers out there to please don't take your animals to this groomer. Please see the pictures and judge for yourselves. I have reported this business to the better business bureau

I brought my Puppy in to be groomed and not chopped up. His nails were not cut and his neuter scar…read morewas bleeding. I understand he was matted but his ears were not. I said short and not shaved to the skin. 3 months ago a terrific job was done and he was matted then. He has curly hair. I should have been called if you couldn't do the job. Now Tony freezes and he's traumatized. His collar was broken so he must have been held too tightly and maybe tried to move away from the shaver. He looks terrible. The pictures tell the story. There's no excuse for this. There's no excuse for no manager or supervisor at the store. There's no was to call. It goes straight to voicemail. I'm devastate. This is a purebred 100% Maltese. You can't fix this. You can't fix his depressio. Dogs understand change like this. He can't go out and freezes in the house. He lies in the sun. If you couldn't groom him then you should have called me. I could have taken him somewhere else.

Lisa and staff do a phenomenal job with my quirky pup. He's been going for nearly 5 years (ever…read moresince I rescued him). Before that she took care of my Pomapoo (for nearly 13 years) who was also challenging.....great care every time!! I can't think of anyone I would trust more!

I have been a customer for over 25 years and wouldnt go anywhere else !! The service here is…read moreexceptional, I have brought all of my dogs here and they have all LOVED it and have ALWAYS been treated with nothing but love and respect and come back looking AMAZING !!

Do not trust this place. Not sure if changes have been made to management or staff, but sending an…read moreanimal home with a fresh injury without even bothering to notify the owner ? Unprofessional and dangerous. No refund for services and still denying any responsibility for a wound that required several stitches ? Insane to me. Should be closed down for neglect. If you harm a pet while they are in your care, at least have the decency to notify the owner. If you're afraid of having to pay the medical bills for a mistake you made, you shouldn't even be open. Disgusted. Even the vet told us to stay away from this place.