it took forever to get someone to help us and when we finally did she was rude and had attitude and saying we dont look our age and how we all need our IDs to buy some fish. she created a whole scene and was extremely disrespectful and thought one of us had a fake ID. and to top it off some of went outside to wait for our friends and she talks threatening to clock out and beat our ass. never coming back. read more

Lee, the only trainer for the whole store, does an incredible job. I took classes with her for puppy, intermediate, and advanced. She understands dogs, why they do what they do, and also understands people and why we do what we do. She is very hands-on and works with students individually, giving lots of context and examples and object lessons to help you understand your dog's behavior and how to change it. She is kind and funny and enjoyable to have class with, and you will leave each class feeling like you have progressed in leaps and bounds within that short period, because as she works with you and your dog she will help you make mental connections that make training at home a snap. She will remember you and your dog for years to come - you can tell she really cares. Lee won't just teach you a rote curriculum but will help you with common problems you have at home with your dog. She will put these problems into context and give you all the tools you need to address them when they come up outside of class. Your dog will love her and be transformed by working with her, and you will leave her class transformed into someone with a greater understanding of not only your dog, but all dogs. Your dog will also get much-needed socialization from being in class with other people and dogs, and spending class time working on class objectives out in the Petsmart store under her coaching. If you have an anxious or reactive dog like I do, Lee will understand completely and give you tools that will help you stop feeling out of control when it comes to your dog's behavior. Lee will put you back in the driver's seat. I can't thank her enough. She is great and I would recommend her classes to absolutely anyone with a dog. read more

The staff is so nice and treats all our furry babies with such care. They are always so nice to us and the kids as well.

We brought our little pup Sophie to Petsmart for basic puppy training, and were thrilled with our experience. Lee (the trainer) helped us (as well as the others in class) to learn the basics of how to start training our dog to grow up happy and obedient (ok, still working on that one). Would definitely recommend Lee's classes for anybody looking to get started with their new dog. She is super caring and knowledgeable, and we're looking forward to our next course with her! read more

PetSmart - Lee the trainer with graduating puppy Sophie - Pet Stores Near Me - Chantilly, Virginia

We did puppy training with Lee and she is outstanding. I didn't expect much from a chain store but I was so wrong. We have done training several times before (we have had 4 dogs prior to this puppy, but I think we are slow learners) but none of those prior trainers have been as good as Lee. She explains how dogs think and why they do what they do, which was very helpful. She makes it easy and is very positive. Great class. I highly recommend Lee. Looking forward to doing the next level class with her. read more

Lee is amazing and we just graduated puppy class. She is calm and friendly with the pups. She made everyone feel comfortable and perolsonalized the sessions and making sure we all understood and helped with the training. The class was fun and easy to follow. We will come back for the intermediate sessions soon. read more

I really wish my dog could write this review, as I am only in this store for him. Luckily, PetSmart is the only store that I found that carries the brand of food that my dog, Rommie likes. I personally think their price are ridiculous for grooming a 4lb Yorkie, but when I called around for competitive prices, they seem to still be well priced compared to the competition. Rommie never seems to be happy with me when I pick him up from grooming but I always like the way he looks. He always looks like a nice, young puppy even though he is almost 7 years old. Whatever they do back there to make him look good, he doesn't like it, but his mommy loves it. I have only trust PetSmart with my dog's grooming care and they haven't let me down once. I still can't understand why it takes 3 hours to groom him but other than that, I have no complaints. read more

I've been to many Petsmarts many times including this one. I'm writing this review specifically in response to such a nice lady that helped me out today at approximately 2:30pm. I was looking for some goldfish because I'm setting up a small fish tank for my mom. As soon as I entered the store, I was greeted by this lady that was working in the fish section who at the time was busy putting out a new shipment of Betta fish. She took the time to stop what she was doing and help me pick out a few specific pretty "feeder" fish out of a large tank of many. There weren't any other type of goldfish available at the time. I hate calling them "feeder fish" because to me, they're fishes who deserve a chance at a nice life too, as they will be given. They were only 20 cents and I only got three but this lady was very kind, helpful and took the time to help me get these specific ones out of a large tank of many and with a smile. I don't know the lady's name but thank you, my mom loves her new aquarium and the fishies seem happy so far and doing well . read more

be very careful when you buy dog food from this place!!! i purchased a prescription can of dog food by the case because my american skimo has some stomach issues. as soon as we were ready to feed my dig we discover that the food was spoiled with a weir liquid inside. we never experienced something like this when we buy the same food from the fair lakes location. when i ask for my refund the lady at the counter didn't show any concern! not even an apology!!! listen guys? its my dog's health on the line!!! you dont do that...selling poison does not what we need from petsmart!!! you just lost a customer and oray for my dog not to get sick because of this!!! pray... read more

PetSmart - Pet Stores Near Me - Chantilly, Virginia

My 5 month old puppy just graduated from her first 6 week training class with Lee at the Chantilly Pet Smart. I am so glad that I signed her up with Lee. Lee is amazing! She really knows her stuff and loves what she does. She has been training dogs and horses for over 25 years She makes everything so easy for us. I am so proud of what my pup and I have accomplished together. I can't wait to start the intermediate class. read more

This post is about Lee, the dog trainer for this location. We took public & private lessons with Lee and our puppy, Peanut. I cannot rave enough about our experience with Lee and her commitment to working with dog parents. She is patient, firm, funny, and so full of a wide variety of tidbits; your time with her will fly by! I highly recommend her services, for your dog, at any stage. Petsmart is lucky to have her and Lee should get everything (support) she requires to continue the excellent job she is already doing. read more

Lee is an excellent dog trainer! I enrolled my 8 we old puppy in the puppy obedience class. I was so glad I did because at 8 weeks my puppy started biting and jumping . Lee's class helped me teach my puppy to focus on me with learning the sit, down , and walk commands. Also, I learned how to stop and redirect my puppy's jumping and biting and always remain calm. I now feel I have the tools to help my puppy become a well behaved dog in the future. I highly recommend Lee ! read more

I initially questioned whether sending my new furbaby to Petsmart for group puppy training would be a good idea or not or whether private sessions with another company would be better. From doing a lot of research and reading so many good reviews about Lee at Chantilly PetsSmart, I decided to give it a try and did not regret it one bit! Before starting classes at PetSmart, we already tried 1 private session with another company which was way more expensive. At our first lesson at PetSmart, I could already tell that Lee was more professional and a more highly experienced trainer (better than the other company). She teaches positive reinforcement training and gave a ton more information on our first day in the group lesson compared to our private lesson at the other company that was about the same amount of class time. When asked questions, she was quick and very confident with her answers. I could tell she knew exactly what she was talking about! She would also explain why she gave the answers that she did. You can tell that everything she does is in the best interest of your dog and she wants to make sure you have all the tools to become successful.  She is happy to answer any questions you may have and does not sugar coat anything she says (which actually makes me trust her more). She is also very humble and shares stories with us about training her own dogs. Not only does she have a lot of experience training dogs, but she also has a lot of experience in teaching group classes. I can tell she makes sure to spend equal time with all the dogs in the class and doesn't favor one dog over another. You and your dog will also have some one on one time with her. During the class, we split out and practice techniques within the store as well as the training area. If she feels the class is ahead of schedule in what is being taught, she will continue to move on and give an intro to what is next. She will not waste any class time and I feel every minute of the class is very useful. I've verbally recommended her to other dog owners in the area since I really do feel she is such a great trainer. I can definitely see why some people would travel all the way from Leesburg to Chantilly just to work with her. I am very happy that I found her and excited to continue onto the Intermediate classes with her. read more

PetSmart - Puppy Graduation Day! - Pet Stores Near Me - Chantilly, Virginia

We bought couple fish from Chantilly pet smart. Very good customer services read more

One look and you can tell these fish are not being properly taken care of. About 5 of the fish tanks have dead fish rotting in them due no water filtration. You can tell because most of the fish tanks has standing water which allows a white film to grow on the surface. There were some that had a mixture of alive and dead fish floating around. Would never recommend buying a fish here, very disappointing to see such cruel treatment. read more

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The vet hospital in here isn't as good as others in other Petsmarts. They aren't as busy either though. This Petsmart is probably one of the quiest petsmarts around. it's a bit hidden in a shopping center and it's never busy. read more

Ever since we brought home our sweet chocolate Labrador retriever puppy, we were in search of a good training program for her. I called around to several Petsmart locations and ended up having a conversation with Lee, the wonderful trainer at the Chantilly store. We seemed to be on the same page with expectations and we loved her organized classroom where we are taught to be trainers. Lee has been an absolute pleasure to work with. She answers questions about all the scenarios that we run into with a puppy- puppy manners, playing with others, puppy phases/discipline, and all around general best advice. We started in her puppy class and just recently graduated from intermediate. She provided flexibility to us when we had scheduling conflicts and she always made us feel like we got so much out of every class. We are unfortunately moving out of the area or we definitely would keep continuing to take all of Lee's classes. We would 100% recommend Lee and her training classes to any dog owners (puppy or older) that are looking for a nice set of guidelines and best practices to implement with their dog. We have come a long way since our pup started class and she's made so much progress-- all thanks to Lee and her wealth of knowledge. read more

Needed a calming dog collar for my yorkie and bird food for my feeder so I thought I'd take advantage of curbside pickup and ordered through their app. Easy enough as I figured it would be. The problems came when I went to pick up my order. Using the app, I notified them that I was there and waited in my car curbside as instructed to do for them to come out (for some reason they don't have designated spots like other stores). Well I waited and waited and decided after about 10 minutes to pull into a spot and go inside. The cashier wasn't busy and looked up my order on the store iPad, got it and handed it to me. No apologies, no nothing. I would have expected an "Im sorry for your wait" or something, but I guess they don't train their employees in empathy. Guess what I won't be doing again? Chewy, want my business? read more

This review for Lee is long overdue. My german shepherd puppy and I took the puppy class and intermediate class. Lee really is the dog whisperer. She gave us all great instruction and insight into our pups. If you do the homework you will achieve results. She exceeded my expectations for a PetSmart training class, which I thought, going into it, would be minimal. PetSmart really does have a gem with her--she really knows her stuff. She had my dog doing things I couldn't, at that point, do. But I learned from her and he now does those things. And I even broke my ankle at the start of the intermediate class and she gave me great pointers based on my situation. Again, if you do the homework you will achieve results. I highly recommend her. read more

I took my young labrador to the pethotel for daycare. He is not neutered (will be later this week), so he had to be in daycare, rather than daycamp. My lil' guy has moderate-high separation anxiety. He will not eat, play, do anything if he is alone. I have to crate him when I'm gone, or he will go to the bathroom in the house (even though he's potty trained) and sit all day looking out the window that is above my couch (so I find nice little surprises like drool, toys, paw prints on the top of my couch, that he was using as a perch). I have used cameras in the home to view him while he's in the crate when I'm gone. He will not even lick a peanut-butter filled Kong if I'm out the door - he'll just be anxious the entire time, barking, whining, sighing, etc. I took him to daycare - so that he will have someone to let him out, potty, and walk him on the one day I have to go into the office. I called to check in on him at 2pm. The assistant told me, "oh he's doing really well - I just saw him, he is in his cage, wagging his tail, playing with his ball." I asked if anyone was with him. She said, "no, he's by himself right now". I knew immediately she made this up. He does not play AT ALL if he is alone. When I went to pick him up, the assistant told me, "So he had so much fun today - he also ate two meals, breakfast and lunch and enjoyed his toys." I only provided one small kibble meal - how did he have two? She looked confused, but didn't answer. I just wish they would have told me the truth. I know my dog is anxious. I know he is not "having a blast" alone in his kennel. He was sooooo scared when I picked him up. He NEVER wants to get in my car - this is literally the FIRST time that he got in the car by himself - without me having to pick him up and put him in. If they would have just said, "Yes he was nervous, but these are the steps we took to make him less anxious x,y, and z" I would have trusted them and been happy that they were concerned. Very disappointed. Wont be using them again. I gave them two stars because the manager at this Petsmart (not necessarily the Pethotel manager, but the manager that walks the store) was very kind and even stopped to pet play with my dog while we were at check out for some toys. He seemed to want to make the store environment friendly and personable. I would come back for toys - just not the pethotel. read more

Lorena did a wonderful job furminating my dog! I am so happy with the outcome. I highly recommend.

I just picked up my dog from here and he looks absolutely stunning. The staff never ceases to provide the best care and attention to all their customers. If you have taken your pet here previously, they have your previous information documented and will ask if you would like the same treatment. They also give a paw-gress report; which is how well your dog behaved, what needed the most attention, tips on grooming at home, and when your next appointment should be. There are also some coupons attached along with the report, which is a big plus! I've taken my dog here 4 or 5 times and he has been nicked once by the blade. However, I completely understand why this would happen; My dog is a tiny poodle mix. His hair gets matted frequently and his skin is very loose which makes it more than difficult to groom. Luckily, the Vet's office is right next-door to the groomers, so they fixed him up very quickly. All in all, this Petsmart is placed in a great location (sully plaza shopping center), the whole store is very, very clean, and the groomers are great and always friendly. I will most definitely be coming here again and will recommend to my friends. read more

The hours at this location are completely unpredictable, sometimes they decide to close at 4:30 and sometimes they're open until 7:00, Very frustrating when it's inconsistent with what is posted because they decide to close early frequently. I have arrived twice at 4:45 to find them already closed read more

We took our two Scoodles to the beginner training class. Lee is fantastic! She trained us more than she trained our pups! Now we know so much more on how to handle our dogs. Best dog trainer out there!!! read more

This PetSmart has a good location. I bring my dog here for grooming, day camp, and vet visits. The employees are relatively helpful and i don't think you can ask for too much more from the store. One of the groomers there, Heather, takes excellent care of my dog and keeps her looking and smelling (thankfully) great. read more

We've owned and fostered dogs for many years, but our beloved daughter goes off to college and brings home an Australian Shepherd mixed with Rottweiler puppy. He was the cutest thing we'd ever seen and then he started peeing on stuff and chewing up stuff. Then the disrespect continued with him invading our personal space and nipping. We needed professional help or the dog and our daughter were going to have to find some place else to live. We heard about Lee's (the trainer) experience while picking up supplies at PetSmart and signed up Domo and our daughter for 6 weeks of puppy training. We were a bit worried about the size of our dog because although he was 5 months old, he weighed close to 60 lbs, but Lee wasn't intimidated. From the first class we took home so many nuggets to help us live in harmony with our new little blessing. We also had homework and each week there was more homework, but we pushed through and everyone in the house was on board with being trained to understand our little blessing. I highly recommend this course for anyone who is a new dog owner, or working with a breed you are unfamiliar with. Lee will help you navigate through working with your dog and gaining an understanding of what to do and what not to do. She'll also help you understand why your dog does what he does, it was life-changing! Our little blessing graduated from class last night and we are so thrilled with his progress. Now don't be deceived into thinking that after 6 weeks, you're going to have to perfect pup...not happening. After 6 weeks you will be perfectly clear as to what works and doesn't work for you and your dog to live in peace and harmony. read more

I DO NOT RECOMMEND THEM AT ALL !!!!!!!!! The groomer in Leesburg location injured my 7 month old puppy ears so bad and didn't let me know about it, so my poor puppy got diarrhea because of anxiety and I had to take her to the animal hospital . Then, after taking 3 tests and spending $240 with too much stress her vet told me about her ears . It was too much for a little puppy!!!!!! read more

We cannot thank Lee enough for her passion and love of the pups. We began our training adventure six weeks ago and what a difference six weeks has made. Lee has a wealth of knowledge and has given us useful tools to be successful in raising a well mannered young lady. Thank you. read more

PetSmart - Pet Stores Near Me - Chantilly, Virginia

Lee is a fantastic and very knowledgeable trainer. She gave us lots of insight, tips and tricks on how to work with our 5 month old puppy who suffers from a little bit of anxiety. I have noticed a huge difference in our puppy from following Lee's program! read more

Lee was amazing to help us train our 4 months old puppy! Positive reinforcement is the way to go for her training. Loved it!

Everyone at this PetSmart location is very nice. This specific review is for the training program and trainer Lee. I did the puppy and intermediate classes here and was very impressed. When I got a puppy and needed lessons I was skeptical of going to a petsmart but a few reviews here changed my mind. Its as good as you could expect, but costs way less than some of the other private training available in the area. With the added benefit of socialization, I would do it again. The only downside of the group training is sometimes you are at the mercy of the other dogs. If they are misbehaved or behind, more attention would be paid to it and we could not get to everything in the class. So there is a lot of repetition, which isn't always a bad thing. Learned all the important basics; Sit, stay, come, wait, down, loose leash walking, etc. read more

Lee is a very experienced and enthusiastic trainer. She does an awesome job training dog parents. Every dog owner should take the beginner class. read more

We've been taking our dogs here for years to get groomed and brought them this weekend, like any other. Normally they are very well-behaved but apparently they knew I was having a bad day and decided to make it worse. Right after picking them up from the groomer, one of them pees in the middle of floor. Great, now I have to find a cleaning station and grab a handful of paper towels all while carting my two dogs back and forth to clean up the pee. And of course he peed like a fire hydrant resulting in multiple trips to and from the cleaning station (carting the dogs back and forth) to clean it up. Finally get that mess cleaned up and now it's time to go. Oh, that would be too easy. Then the second dog decides he's frustrated and also pees in the store. Now we have to do the same thing all over again. Me, 7 months pregnant, going back and forth to the clean-up station dragging my two 80 lbs dogs, all the while becoming increasingly covered with dog pee as it would drip from the paper towels down my sleeve. I get it, they're my dogs and I'm the one responsible for them and I feel bad that they were behaving like little jerks (trust me, I would have much preferred a different outcome). But the 4 employees who walked by me during that time could have at least OFFERED to help. Or acknowledged the fact that I was in their presence instead of avoiding eye contact and pretending not to see me. read more

Doggy Day Camp reviewer here. We actually live near the Reston location, but we take our Golden Retriever out here to the Chantilly location. Not to vilify the Reston Petsmart, but they are always full or overfull, require a reservation, costs more, and put the dogs out of sight (besides a crappy greyscale camera). My biggest gripe with Reston is that they crate the dogs and put them away in the middle of the day for lunch, and earlier at the end of the day. Reston crates their dogs from about 12-1 at lunch, and again after 5. That means if you drop your dog for a six-hour half day at 12, they are crated for two out of the six hours. Chantilly does not do this. Their dogs are not crated until 7 when the Day Camp closes down (this is standard Petsmart protocol, crate the dogs at the end of the day if the owner doesn't arrive in time). The Chantilly location by comparison always has the dogs in plain view, so we can watch our dog play with others. Everyone there is incredibly helpful, and even the checkout is so much faster (because dogs aren't crated or way in the back). Chantilly is also cheaper, 14/22 for half/full day vs 17/24 for Reston. read more

My husband and I rescued a puppy and signed up for the basic training w/Lee. We are not new dog owners and have taken our dogs to obedience classes over the years (mostly at our vet's), but still we learned a lot (as did our Stella). Lee's method of training was super positive and achieved results - and her advice made perfect sense. I recommend the training and have already signed up for the intermediate course. read more

AWFUL!!! Don't groom here! I should have listened to my instincts and cancelled my appointment. Right from my first call to make an appointment I felt rushed and they said,"they don't care if my dogs have bordatella vaccines." I've had better phone service calling for pizza. My vet told me I shouldn't go, but I kept the appointment. I walked in and right away the place gave me zero confidence. No one is above the age of 27--which means no one has much dog grooming experience. They lost my reservation then I had to repeat the dogs names to them several times during check in. The guy that was assigned to my dogs had earrings, tattoos, had not shaved and was smacking his gum. I asked him how much experience he had--he told me 2 weeks. They expect me to drop $200 on someone with 2 weeks experience???? I asked to speak with the grooming manager--right away she had an attitude--she didn't listen to my concerns, she didn't respond well, and she offered little reassurance that she could solve my dilemma and show me great service. When I asked her to get the store manager she rolled her eyes and I said," I'm sorry, am I wasting your time?" Her name is Jen. When I told her my dog should probably wear a muzzle for grooming she said that petsmart only allows grooming for a total of 10 mins for the whole session. Huh? She told me I should of asked more questions when I called to make the appointment. No one mentioned this on the phone nor is it on their website. The manager couldn't even find me the right corporate phone number so I could get them involved . Just terrible all around. I wouldn't take a snake to be groomed there. Jim, the store manager wasn't much help. He was so out of control of the situation...if all you need are dog toys then I'm sure this place will do. But as for entrusting them with my pets--zero trust and confidence. Crap attitudes to boot. Stat away. read more

I was really loosing hope when my pitbull puppy was not allowed in the training class that I signed him up for through Parktakes online, untill I found Lee the trainer at this Petsmart location. She is fantastic! I brought my 10 month old pitbull Jax here. I had issues leash walking him among other things as well. Taking her class really gave me hope and minimized the anxiety when walking him! Lee has a lot of knowledge! I was lucky that there was only one other dog that signed up for that class as I did not think my puppy was capable of being in a room with another dog. Once Lee worked her magic she was able to train him in the same room with another Pitbull. He is doing much better now. I plan to take another class with her in the future. read more

My Golden Retriever and I finished Advanced Level Training with Lee (Metrotech Chantilly). Can't say enough positive things about Lee's methods. She explains how the psychology of dogs differs from us humans, gives lots of tips, advice and gives so much positive & practical feedback. Best trainer -- hands (& paws) down!! read more

We cannot thank Lee enough for her dedication and passion towards training our 2yr old beagle. This been our first dog ever, we were going in this class absolutely clueless. But by the end of the sixth week, we knew so much! Being a hound, Coco is taking her own sweet time to learn stuff but after attending the class we now know how to control her not so good behavior :) I would highly recommend Lee's training class to all dog owners! read more

I've used the grooming services at this PetSmart for 9 years. But in the last year the grooming has gone downhill. Every time I find a good groomer they move to another store. The last two times I've had Virginia cut my dog's hair. The first time I let little things pass. No big deal but the second time I wanted a touch-up since it was winter. I asked for a few things to specifically be cut and when my son picked up the dog it the hair wasn't tapered it was choppy. The next day she told me there was an extra fee to taper the hair from the chin to the neck. Fine THEN JUST TELL ME. I'll pay the extra $. It looked ridiculous and butchered. I say use another groomer THAT CAN COMMUNICATE and save yourself a headache read more