My review is for the pet hotel inside Petsmart ! Their mission statements is will do anything fit your pet! How about keeping their facility's clean ! I took my dog Smokey for a two night stay and he came back with kennel cough ! Really sick $280.00 vet bill and got my other dog sick! I should have known not to leave him there it smells like strong dog urine! Very disappointed and sad! I called to complaint no one cares ! DONT leave your pet here !! read more

Jeanette thanks for the awesome haircut on my Goldendoodle! Your the best!!!! I love it definitely comping back to her! read more

PetSmart - Before - Pet Stores Near Me - Cerritos, California

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When you walk inside, it seems like a typical Petsmart, however, the pet hotel and romping rooms are upstairs! I went up there and was disappointed that I couldn't see the big dogs play from up there. You could only see the small dogs play in the other room, but it was empty then! So, I went back downstairs. My son's girlfriend is having such a hard time with Petsmart's rewards card. She had one and all of a sudden was told they updated their computer, so she signed up for a new one about 2 weeks ago. So, when she made her purchase yesterday, her new rewards card still wasn't in the system. What to do? After lots of hassle, the cashier over-rode it and gave her the discounts anyways. I sure hope that Petsmart gets their system and act together so their customers can get their rewards WITHOUT hassles!! read more

PetSmart - Pet Stores Near Me - Cerritos, California

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Had a wonderful experience today with the dog grooming team. They addressed my concerns, and provided feedback. Emily S at the Cerritos Town Center location was awesome and did an amazing job on my Kobe! Thank you, Emily, we will see you soon. read more

PetSmart - Kobe - Pet Stores Near Me - Cerritos, California

I went today around 4PM. There was only one person in front of me and the cashier had a very rude tone. I did not see her name tag, but the receipt said cashier - 486979. Would not come back to this location again!! read more

I've brought my poodle terrier mix there several times for grooming. They are usually very nice. It's been 3 times that I've taken him and he's gotten a skin infection. I always like the way he looks and smells after so I decided to give them one more shot and asked them to make sure they clean their tools before working on my dog bc he got an infection last time. This time was the worst. He contracted ringworm. My dog isn't around other dogs and lives inside. There is not other place he would have contracted it. It not only cost me in vet bills BUT he spread it to me and my dad. So we need treatment also. I will not be going back. read more

Great Pet day camp! Our pug loves to go here and the staff are so sweet and friendly with the dogs and clients. Our pup has been several times, we have recommended a friend who also had a great experience and is now a regular. read more

PetSmart - Pet Stores Near Me - Cerritos, California

Absolutely terrible terrible grooming service on my dog today. They were supposed to cut an inch of hair, but instead shaved her down to the skin. Her hair was at least 4 inches long so this is extremely infuriating. I spoke to two women about what we wanted but in the end it was someone else who made my poor dog look absolutely terrible. The girl even admitted she had never cut this breed before and had to call her boss for help multiple times. Never ever again read more

Can't be happier that my baby met his bestie at Petsmart whose name is Gypsy Blue!! Milo loves Gypsy so much and can't wait to go to daycare to hang out with him everyday :) These two are just too adorable! read more

PetSmart - Pet Stores Near Me - Cerritos, California

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We've been taking my dog august here since he was a puppy he's stayed at the dog hotel he's gotten groomed numerous times. The staff has always been so nice and good with him. Not sure what happened, maybe new staff but they were very very rude and didn't even want to try, the first time we took him Sunday when he started to growl because he's shy at first but he's never been aggressive the workers said they couldn't take him didn't even try.. they said to try again during the week so we left made another appointment for today Tuesday 5/24 when we arrived one of the staff saw we were there she was one of the girls from Sunday too she saw we were there and she immediately went inside to which now I know she went to go tell the other groomers that we're not there Sunday about what happened. So automatically the staff was very stand off ish and didn't even come out all the way from the swinging door she took one Foot out and august started to growl he was still wagging his tail he was just being shy like he is. But she just said sorry can't take him he's being aggressive I said you didn't even try the other staff on the cashier let him smell her and he was fine she said sorry can't take him they didn't even try so obvious that the other girl from Sunday had gone to tell them and that's why they had an unhelpful attitude. My question is if your working at a groomers and don't even know how to deal with different personalities of dogs or distinguish what their "aggressive" really means.. then why are they working at a groomers. So disappointing that the place we had been taking august too since he was little will no longer be the place we continue to take him too. We will take our business to a place that knows how to treat shy dogs. read more

PetSmart - Pet Stores Near Me - Cerritos, California

Sorry customer service. Male employee with a major resting jerk face was standing right before the first isle just to let me know that they were closing in 12 minutes, the dude looked pissed that customer would walk in 12 minutes before close time - I mean, how dare I walk into a retail store while still open? There was no greeting, no hi may I help you and btw we'll be closing in 12 minutes. Had he offered to guide me, I would've been out of there in 5 minutes, i naturally walk fast, I just went in there to purchase a 28 pound bag of Blue Wilderness large breed puppy dry food and a Kong collar. This was a last minute situation because of an emergency and wouldn't be able to drive home (where my pups food is at). I'm going to give Chewy or Petco a shot for my auto delivery of my pups food. Employees like this are usually the same employees that later cry about getting their hours cut, lame. read more

Currently dog sitting a 15 year old Pomeranian and decide that it was time to get him shaved. I called this PetSmart groomers since my previous groomer cut my dog! (Don't go to Anna's groomers in Norwalk btw). So I called and made an appt for noodles and explained to them on the phone exactly what I need. I also mentioned that this dog is grumpy and has a hard time getting baths because he has certain sensitive spots. I also told them that I would have someone drop him off and that I'll be picking him up. Noodles was dropped off at 12:55pm and I was called at 5:21pm saying that he was all done. Basically paid 45$ for a shower. From their understanding they thought we wanted a trim. Even for a trim it did not look much. They did take him back and made sure we were satisfied. Thank you for fixing the situation. read more

PetSmart - Noodles being a good boy - Pet Stores Near Me - Cerritos, California

About 1/2 hr prior to closing, my husband and I went for a supply run for our new gecko and to our surprise, ended up adopting a gecko called leopard fancy. Melissa gave us excellent customer service, above and beyond, and we loved that she genuinely cared for the adopted gecko's well being. She was was patient with us while providing new insight on its behaviors and the supplies it needed. We are honored to have provided a home and family for our newest addition. read more

Came here so my dog could get groomed. Now I understand why people rate so poorly. Upon letting them take my dog I let the front desk girl, Brandy, know my dog is shy and shows her big eyes cause she's nervous. She said it was no problem and as she put the leash over her neck my dog didn't want to go. She does this even at the vet, and the vet people don't complain they still attend to her. After two minutes of her talking nicely to my dog to "come" she tells me to go outside and that she'd call me if anything happens or with any updates. I go outside but I'm still in the store looking through the glass. She then asks her coworker for help, who immediately pulls on the leash and chokes my dog (who was still sitting in place). They assumed my dog was aggressive and were petting her to see if she'd give any reaction. Out of stress my dog pooped, so the girl who took over calls me back inside and tells me "she pooped, so it doesn't look like she's willing to come in". I picked up the poop as she kept pulling on the leash for my dog to go inside. I offered to pick up my dog and put her in for them but the girl said "she needs to come in willingly". I took it as they didn't want to treat my dog for whatever reason. I was patient with them but it was very obvious they didn't want to assist her. The girl then proceeds to give me "tips" on what I should do so my dog can be more open to humans as I'm taking off the damn leash that was chocking her. I ignored her completely (my dog is very well behaved and trained, obviously not to strangers, I was not about to get into it with her). Do not recommend this PetSmart they have the power to cancel if they want to. read more

We brought our large german shepherd in today for bathing and they refused to take her because she was wearing a muzzle. this business is located in a popular shopping center - we put the muzzle as some adults are afraid of large dogs of this breed, as a means of being helpful. In the end, they would not bathe our dog. This store is a joke - customer service has been terrible on numerous occasions. I will be taking my business and dog to petco just across the parking lot now. read more

Thank you team for during a terrific cleanup on my little Miniature Pincher "Cherry" she looks good and smells better. Always a pleasure to to take her their. read more

Ask for RUBY in Grooming!! So incredibly attentive, patient and kind-hearted. Our pup Kobie gets quite anxious in public settings & especially around other dogs even still at his age (11), and Ruby offered some wonderful suggestions that we would not have even thought of, and also made sure to go above and beyond to help us be at ease with leaving Kobie there in the future. 5/5!!! read more

Took our poodle in for a shampoo and cut. The groomer cut the face so close that there are sores on the dogs nose and under his eyes. It's been four days and the poor dog is still suffering. I would not recommend this location to anyone. If you love your pet stay away for this place. My rating is a -5 read more

Do not ever go this salon. The manager janette quijas is the worst grooming manager. Is rude and will not accommodate to any needs. The store manager brogan klewein needs to get fired. She was screening my calls from calling the store to book future appointments. read more

This review is in regards to the Pet Hotel. Thanks to Jeremy and the team for their professionalism and customer service. It was our first time using the Pet Hotel at this location and we will definitely return for future visits. read more

Took my dog to the pet hotel she stayed from a Thursday evening to Tuesday morning. I paid for her to be bathed and groomed. She came with ticks and was sick for almost 2 whole weeks. My dog stays in the house and doesn't have contact with any other animals so I know it came from pet smart. Please Never allow your dog to stay there, I wouldn't even go back for grooming. read more

The inventory selection is lacking...I hate ordering online through amazon but there just isn't much in store for dogs.

This review is only for the grooming service at this location, nothing to do with the staff in the actual store nor the staff of the boarding and daycare. I made an appointment for my dog to get bathed and brushed on a Sunday morning, (usually my only day off with availability). Sunday morning appointment comes around and we get there and they tell me that they can't take him cause he needs a mandatory full shave. We kindly asked for the reasoning why and they said that his breed requires full shaving which makes no sense. They basically tried to dictate what I did with my dog. They literally just pushed us out the door and weren't any help whatsoever, first and last time I try and spend my money at this location, the groomers name was Andrea S. read more

Pet Smart in Cerritos Town Center ...Never Go Back there Again. They ask for stars to post my review. So I gave them "1" But Really " No Stars!!!" "NO STARS". _None_Never Go Back. Horrible Groomers Horrible read more

PETSMART HOTEL! I took my dog to the hotel for two weeks. Then i took my dog again for shopping & he didn't want to go inside ever again since he was inside of the hotel! So I DONT KNOW WHAT HAPPEN?! I guess he had a BAD EXPERIENCE! FUCK THAT I DONT WANT TO THINK OF ANYTHING WRONG! But I think someone or dogs did something to HIM! Don't take your dog there! read more

Every time I have called this place, to check the pet hotel. 20 to 25 minute wait. How do you run a business, horrible customer service.

Love this petsmart. Always have my orders ready quickly and hassle-free! Training with Reymond was awesome as well. Grooming is always great. Thanks everyone!! read more

PetSmart - Graduation day! - Pet Stores Near Me - Cerritos, California

PetSmart grooming here is the best. Treat my dog with care and love. Ask for Ruby, she is the greatest!

I love coming to this PetSmart to get the best food and treats for my baby boy. He deserves only the best! Everything is clean and organized and all of the employees are friendly. I come often and the employees remember my dog by his name and greets him. Another plus is that petsmart is always having sales and coupons ~ make sure you sign up for their pet perks rewards program Today, I tried their grooming salon for the first time, which led me to write this review. My King's stylist was Brittany and she was very efficient and fast. I had a 1:30 appointment, got there at 1:10 with my vaccination records, and spoke to her for a few minutes on what services I wanted. And 50 minutes later, she calls to tell me that my pup is ready to go. I like that I received a pawgress report on the services that was done and some notes on the visit there. The report even comes with some coupons. Thanks Brittany for making king look so cute! read more

PetSmart - King after his puppy bath with Brittany - Pet Stores Near Me - Cerritos, California

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I'm not one to ever rate one star on here, but to save your time and money, the times I've had gone to petsmart for a grooming service, it is always an excuse as why they can't either service my dog or finish her. I've called in advance of my dogs appointment to inform that she needs extra time due to her size and she needs specialized handling and every time they tell me they'd confirmed with their team and manager everything's fine, that there would be an extra $10 fee for special handling which I'm completely fine. Today, I take my dog in,tell me she looks good. Vero (her assigned groomer) calls me mid appointment to let me know she can't finish her because my dog can't stand as they're standing for a while. Understandable as my previous times, I make sure to let them know she needs that extra time and care to get her finished. I picked up my dog, I was very nice and understanding with them, I pay before seeing my dog and the manager Angela is following us the whole time until we leave which was very uncomfortable. They bring my dog out to me and her haircut looks terrible, unfinished and choppy, she smells like wet dog, and they only gave me $10 off for not finishing which is absurd to me coming from her service not being completely finished and yet still charged for the special handling fee also told me my dog is not the best fit for them. Groomer Vero brings out my dog and she's nearly limping, as if she's hurt. I didn't cause any trouble just paid because I will not go back & ended up taking my dog a shower myself at home. I feel as if they mistreated my fur baby, never bring your dogs here. read more

I like this location way more than the Buena Park one The employees are friendly and every time I have taken my dog to get groomed they have done a good job The prices r kind of high, but it's to be expected when it comes to pet stores read more

Took my dog to get a face trim and nail trim. I walk into petsmart and i hear one of the groomers speaking so sweetly to another pup because they were getting nervous during the trim. They quickly checked us in, and my puppy came out looking so cute! The groomer put the cutest bow on her little head ! Great service read more

I am so irritated with PetSmart grooming! I booked my dogs appointment about 2 weeks ago. I get my reminder call yesterday about her appointment. Thanks. Then I got another...umm. I just some to you! Then I get a call this morning saying that the groomer called in and they can't accommodate the appointment unless I bring her earlier. No. That's why I booked this appointment. And adjusted my work schedule for this appointment. We, as customers shouldn't have to change our plans for an employee calling in. Soooo frustrating! And then to say oh, if you cant bring her in earlier. We will have to reschedule. No. You make it happen! Horrible customer service. And...This is the 2nd time this has happened at this location. read more

Every visit here has been a pretty good one. I used to shop at the other pet store in the same shopping center but PetSmart is, by far, the better business. The lighting is better, the selection is better, the prices are better, the employees are über helpful, and I can always find whatever it is I need to find for my pitty puppies here. The last time we were here hubby bought the doggies these pig femur bones (about $4-ish). They were good sized bones and my Marley and Honi devoured the bones within a 30 minute time frame. There's a pet hotel upstairs, the different pet sections are easy to find and have easy to follow signs, and you use your phone number (you tell the PetSmart associate instead of using the pin pad) for the PetSmart savings card. PetSmart is my new pet store!!! read more

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Went in today and saw that there was a sale on Halloween Toys -- Buy 2 get 1 Free. I grabbed three orange and black items in the Halloween section and went straight to the register. The cashier said that the sale was only for the Halloween items by Thrills & Chills, Martha Stewart, and Kong. I explained that there was a a sign stating ALL Halloween Toys. At this point, a long line started forming behind me so I canceled my order and went to check myself. I found the sign and showed it to the cashier. She gave me a confused look and said "That's weird". My issue today with Petsmart is not the fact that I was unable to receive a free toy. It's because they have a rookie at the register that didn't request for a price check or back up to open up another register. She had me stand there and explain the store's special to her. After I showed her the sign stating All Halloween Toys, she still made no effort to remedy the situation. Pretty annoyed by the situation and lack of customer service skills. Pictures posted. read more

PetSmart - This is what was posted in plain sight. - Pet Stores Near Me - Cerritos, California

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My dog Gypsy Blue is enrolled in daily doggy day camp while I'm at work! He gets great service and play time! He is one happy camper. He gets to socialize with other dogs and made a best friend forever. Little Milo. The best part about doggy day camp at Petsmart is that dogs get to socialize and make best friends. Staff is super friendly and treat my dogs kindly. I love watching all the dogs running around playing in doggy day camp in the morning! All the dogs look like they are having so much fun! If my dog is happy, I'm happy! Look at the big smile on my dogs face! Yes dog's do smile! Thank you Petsmart staff! read more

PetSmart - Pet Stores Near Me - Cerritos, California

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We went to the store and looked for an urgent medicine for my dog. One sales associate didn't find it and we were about to go to another store. I noticed one employee who was helping other customers seems very knowledgeable. We waited for him and it was really worth it. He immediately recognized my dog from doggie day camp. He took us right to the medicine which we were looking and also recommended the liquid bandage. From the way he touched my dog and talked about dog, we can tell that he is a true dog lover and he loves what he does at work. I am so appreciate his service today. It saved us a trip to emergency. His name is Will. Thank you Will for everything you do at Petsmart store! My dog is excited to go there every time! read more

This location is definitely one of the better PetSmarts that I've been too. They've got a good selection of products even if they do tend to favor dogs (as most pet stores do). I also like that they have a large training/daycare area for dogs. But, selfishly I wish it was on the first level, not the 2nd so I could watch them plan. The employees are also passionate about their job. They don't seem to be here for just a paycheck. They were friendly and ready to help with any questions I threw their way. That was definitely appreciated and not something I expected to happen. read more

Felt super comfortable leaving my pup here to get her nails done while I picked up some goodies. They were super nice and informative on grooming questions that I had. They made my pup feel super comfortable. No more dagger claws. read more

A very good place to take my dog here. My dog did beginner and intermediate training courses through Raymond here. He is a very good trainer.I take my dog here sometimes for trimming his nails and getting him washed, Raymond takes care of him there. I recommend their training classes under Raymond! Thanks to him my dog Lukey has turned out a very good boy! read more

PetSmart - Pet Stores Near Me - Cerritos, California

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