Recently, took my dog to the Crossroad pet resort. I hadn't been there for a while however I needed to go to the hospital and didn't have a pet sitter. My two furry babies loved going there. They came home exhausted from playing and all the exercise they got. If you're looking for a new place to take your fur babies and make sure they are taking good care of give this place a try. Make sure you make an appointment at the facility even if you don't plan on leaving your babies here - go in check it out and find out what paperwork and shots are needed. That way they're ready when you're ready. Your fur babies will thank me read more

A wonderful stay for Tippy - thank you Crossroads! My 1-year-old Maltipoo Tippy has boarded at Crossroads Pet Resort several times in their Home Sweet Home Executive Suites, and she always does so well there. With this recent heat wave it's been especially difficult leaving her, but Dan and his entire staff took extra care to make sure she was comfortable in their air-conditioned facility and got the attention she needed. Tippy deals with some separation anxiety, and they were so patient and attentive with her. I want to thank Dan, the owner and the whole team for taking such great care of my girl while I was away on vacation. She absolutely loves being around the staff and trainers -- we've also been working with their training team for the last six months and have had a fantastic experience. I always have peace of mind knowing she's in great hands. Highly recommend! read more

Crossroads Pet Resort - Crossroads Pet Resort in Stanton - Pet Training Near Me - Stanton, California

This review is coming from knowing a friend for years that has had two fear baby's since I have known the family. Every time they have to leave town this is their spot. And after years of dropping of the family baby before a trip or any other reason he and his wife have to go out of town this is their spot. Fourth of July any vacations any time they will have to leave their house for more than a day it gets to go to the pup daycare. As a matter of fact.they have even been able to meet other pet owners that they have talked to and set day play dates. Super awesome staff that makes sure to monitor the behavior between the dogs and help make friends. You can do normal boring and even pay for a private room. From the front office to all the staff this place rocks. read more

Crossroads Pet Resort - Pet Training Near Me - Stanton, California

My Gracie attends daycare here frequently and we utilize their boarding and grooming services as well! Everyday she comes home happy, healthy and exercised! The staff at Crossroads make her feel welcome and go above and beyond to make sure my girl is loved on and safe every day! Michelle, Brooke and Nancy in the grooming department always get my girl pretty, smelling fancy and feeling her best! I value the dedication from the staff and entire organization and couldn't ask for a better place to bring my curly girl! read more

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I am writing this with a heavy heart. During what supposed to be a 2day stay, my beloved Roxy tragically DIED. She got GVD (bloat) while under their care. She was rushed to the emergency hospital, it was severe according to the xray. Due to her age (12yrs old), she would likely not survive the 10k surgery. I made the painful decision to have her euthanized. All this happened while I was at a town, plus the facility does not provide an emergency phone number during non-business hours. The communication after the incident, was cold and dismissive. To this day, I am left with unanswered questions about what truly happened, especially when her vet wrote a doctor's note saying she was in good health to board at this resort. When I was grieving and desperate for answers, the owner finally called. His call came in as if it was an inconvenience (24hrs later). He was rude, cold and completely lacking compassion. He was sarcastic by saying " what do you want me to do? Give you one of my dogs?". He was yelling at me. He was defensive and was completely void of empathy. When I asked to return the money that I had spent so far, he said. "That's not going to happen", with a disdain tone. I ended up hanging up on him, and he later wrote a long text, and at the end he apologized for his emotions getting the best of him. By this time the damage was done. If you value your pet's life, I strongly urge you to take them somewhere else. I wouldn't want someone else to go to the same tragedy and pain as I have. read more

Crossroads Pet Resort - Roxys last moment - Pet Training Near Me - Stanton, California

Wonderful service. Kind and competent staff. Very pleased with the doggie daycare, Boarding, and grooming services.

My Pancho and I love Crossroads. we were scared about attending and passing the social test. My pancho attends one week a month. which will be more soon. The staff are the best!! knowledgeable, caring, kind, hearted passionate, positive and considerate. not only with my pancho with all doggies of the team. I am ecstatic my Pancho is attending. I highly recommend, the fees are right on. I just love the facility. Thank you for letting us be a part of crossroads family. read more

So happy to have a boarding place for intact male Samoyed in Orange County. They do such a great job with our furbaby and are very organized! read more

If you're looking for an excellent groomer you must go to Crossroads. They do a superb job at a fair price and my dog Ruby loves going there. She hates baths but she adores her groomer Rachel. And Rachel never disappoints. She's an accomplished groomer, a friend to our best friends and I absolutely unequivocally adore her. Attached is a pick of Ruby with her hair cut short just in time for her very own hot girl summer. read more

Crossroads Pet Resort - This is Ruby cut short ready for her Hot Girl Summer - Pet Training Near Me - Stanton, California

Brooke is the best. She truly loves what she does and my dog appreciates her extra special OC

Our dogs have been here twice for 3 days each time . It's the same price regardless if you drop off early morning or late afternoon. Our dogs seemed happy and were housed together. There was a 10% discount for having two dogs. Food is recommended in baggies, tagged, three/day. I like to place some dog treats in there to make our dogs feel special. I had piece of mind leaving my dogs in their care. read more

Crossroads Pet Resort - It takes her longer to earn strangers trust - Pet Training Near Me - Stanton, California

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This place was recommended by another kennel because they were out of space that weekend. And I am happy they did. They were able to take in our Shepard last minute. They have been our go to since. And even though I said last minute they are very thorough-we brought him in a couple days before for a behavioral assessment and they needed all his medical paperwork to make sure vaccines were up to date and he also needed a negative giardia test. All things I am happy to hand over because it means my baby is going to a well managed, clean facility. My dog loved it and comes home "good, happy and tired". He is young so he is always full of energy. Also you know it's a good place when your dog willing walks in the door excited knowing where he is at. For boarding they have a lot of extras you can choose from to make their stay more enjoyable. We always add on the peanut butter treat. We bring him in with his meals portioned out (or you can choose for them to feed them with their food), his blanket he sleeps an and a toy from home he can sleep with in the kennel. Last few times we add on a bath at the end of his stay and he comes home so clean and soft. The staff is so nice too. They allow me to feel relaxed and not worry about my baby when I am away. He will be returning for another stay soon. read more

To the team and executive suite Annette You guys never disappoint. Zoe came back rejuvenated and am over all happy pup. I always panic leaving my senior behind when traveling Not out of lack of trust of your facility? But her age Thank You all for the love and attention yoh all bring to her and all the animals read more

Crossroads Pet Resort - Zoe - Pet Training Near Me - Stanton, California

My dog stayed here twice within a 2 month span last year. The first time was amazing. The second time, he caught a staph infection and they refused to take responsibility or even acknowledge it. Their website stated they would cover $300 in vet bills but when I asked for the $300 (all the while, the vet bills exceeded $500), they refused. It's really too bad because the first stay was such a great experience. read more

My parents left me in their care for 3 weeks while they took a vacation to La-la land. Kristen, Jasmine, and the entire staff were like family to me. During my stay, they showered me with love and treats. I also made many male friends...of the canine persuasion, if you get my drift. They even contacted my parents abroad when I tried to go on a diet to mantain my girlie figure. They really pampered me during my stay. I love you guys! Yours truly, Zoe 'The Siberian husky' read more

This place is the best to take your pet to if you need them to have a play date or need them to be housed while away. They have so many options available. They house the pets according to their size so no issues. If you have special needs just tell them. By the exterior you wouldn't know that this place is huge. The pets sleep in climate controlled environment great for heat or rain. Some other places offer cameras to watch your pet, which I really wish this one did have. but I've tried the other places and they are far inferior to this place in the care of our fur babies. You will not be disappointed in thr love your pet gets here. read more

My Gizmo loves coming here! We bring our dog quite often and each time I know he enjoys his stay. We usually board Gizmo and there is never an issue getting a reservation. Staff are all very kind and they all know Gizmo! We don't usually get anything extra like walks or bully sticks. I know Gizmo is playing with his friends all day so I don't find it necessary. Drop off is Monday through Saturday. No Sundays. Pick up is before 10 am but you can leave your dog for daycare at a discounted rate. They have grooming service as well so after an X amount of days they recommend your dog get a bath. Overall, I recommend Crossroads. In terms of pricing, I'm not sure if it's expensive compared to other places. I just know that when Gizmo is there I have piece of mind because I know he is being well taken care of. read more

My dog Dexter loves going to crossroads pet resort!! The. Staff is friendly and accommodating. The ladies in the front are always very friendly. I have been taking my dog here since he was a puppy for day care a few times a month. We have used their overnight boarding service when going on vacation twice and both times we have had no issues. Dexter seemed very happy while he was there.They also have a grooming service on site so you if you need that service it is available. I am very happy with the customer service we have received from Cross Roads, pet resort . read more

We've been taking our dog Charlie to Crossroads for A few years now. He goes to daycare about twice a month and loves playing with other dogs. We've never had issues with him staying here and have gotten comfortable enough to leave him for extended stays for boarding when we are out of town. From weekends to a trip that went three weeks. Staff has always been friendly. The check-in and out process is smooth. I recommend this place if you're in need of dog daycare or boarding. read more

Once again always so very happy with the Trainer and staff in puppy obedience group class looking forward to Learning more read more

Crossroads Pet Resort - Pet Training Near Me - Stanton, California

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What a mistake trusting Dan with our 4-month old puppy. After 7 days and over $1000 we had to take her to a vet for a bad eye infection that got worse thanks to careless training - they wouldn't even return her drops that we gave them and asked them to give to Stella. Our vet also needed to check Stella for a bee sting during her stay at crossroads which swelled her face and required immediate treatment by their vet costing another $2-300. What kind of facility with a "special" puppy care section allows a young puppy to get near bees. They even forgot to give her a bath! Dan nor any manager called me back to address these concerns, despite their promise to do so. Stay away from this place- your dog deserves better!! read more

I'm disappointed that my first experience with this place was below par! I had left a message several days ago indicating I was interested in daycare for my dog - but sadly no one called me back! So I dropped in to take a tour WITHOUT my pet in tow, and Marissa indicated that there would be no tours as they were undergoing renovation period! Not apologetic, not sympathetic - just matter of fact, almost rude! I pressed to see when I could come back to tour and she grudgingly conceded touring on Friday at a specific time, but could only tour the play yard - that's it! I asked if I could see where the dogs are housed for overnight stays and she said absolutely not! Only employees are allowed back there!! I would want to see the size of the quarters in which the pets sleep overnight - but that is not permitted here! Wow! Every other facility has been happy to show us all aspects of the resort, so I'm a little taken aback! Too bad, as this place was so highly recommended by my neighborhood friends. A daycare customer indicated her pet has been coming here for years, so they must provide good care. But I can't put my baby somewhere without knowing what kind of accommodations they provide. So disappointed and kind of sad - had high hopes for this place 5/31/19 Jamie from Crossroads returned my call yday and patiently listened to my concerns. He indicated he was going to report it to his superiors and was sorry to see me write off this business! Becky from Crossroads called me today to apologize and was very empathetic about my concerns. She offered me a tour of facilities and also offered to show me the boarding facilities and the Executive house where my pet could stay overnight for a little extra. I was touched by their concerns about my initial negative reaction and the lengths they were willing to go to to earn my business. They sound genuinely caring especially about their furry guests. Maybe I will give them a try after all. Update 6/2019: So I decided to break down and give them a try, especially since they were so apologetic and genuinely wanted my business. Took my baby in for evaluation and 4 hour daycare - was welcomed, given a tour, etc. Picked my pet up In 4 hours and a few days later found he got Kennel Cough from being at daycare!!!! Now he's on cough suppressant and antibiotics for 2 weeks!! Not sure if I'm going back here - even though they seemed to be caring and supportive!! read more

I've taken my dog here before for grooming for a bath brush cut, the works. I dont think i will be returning from the tone of the groomer to how she treated those working with her. Definetly wasn't pleasant and my dog collar and leash was given to a different dog owner. She apologized. In regards to my dog grooming, it appears he was just given a bath and really not much of a cut given. He had his anal glands expressed but still had a little number 2 in his butt there. 40 dollars spent wasnt really worth it as it has in the past. Onward to another dog grooming spot where the groomer isnt agitated and fustrated with an older lady she is working with and clearly expressing some type of anger wherever it may be. Thanks for the service and not. read more

We began with Crossroads close to 15 years ago with our first dog. She always loved going for daycare or boarding. Now, we bring our newest girl in for daycare and boarding regularly. She is part of our family and they treat her like she is part of theirs. We truly appreciate Crossroads and their caring staff. Love you guys! read more

We signed up my 3 month old puppy Milo for training sessions which after only two are EXTREMELY HELPFUL (thank you Bethany!). I liked the facility so a couple days later we decided to board him since he's a huge ball of energy and mom needs her beauty sleep! I was so pleased with the staff. When I picked him up they all knew his name and told me he was wonderful. I had a nice little 'report card' which really told me they took the time to know him and made it a very pleasant experience for Milo and I. Now we are home and he's sleeping like a baby..success!! I will definitely come back for future boarding and daycare, Please consider bringing your dog here for any service! Thank you! read more

Crossroads Pet Resort - Only after a night at crossroads does my puppy ACTUALLY FALL ASLEEP!! - Pet Training Near Me - Stanton, California

This review is a little overdue but we initially boarded our dog in August while we were out of town. The initial booking process and social test experiences were great! They were having technical hiccups at the time of booking but they were very attentive and accommodating. I understand things can come up. The front staff at the time were very warm and friendly. My negative experience came from the actual days of boarding. I arrived about 5 minutes early from opening hours and tapped on the door in case anyone was inside and the door was by a very annoyed employee with no greeting at all, but I understand, it's early in the morning. A weird start to the experience but I figured it was an off day. The entire time while I was filling out paper, I just got a feeling they just wanted me to hurry up and leave. I had to ask questions to get pick up information and general information about the stay that I thought would be protocol to let me know without me having to ask. Unfortunately, when I picked my dog up - she caught kennel cough. I took her to the vet and the doctor told me she most likely got it from boarding as dogs usually catch it amongst other dogs. When I was contacted for feedback, I did mention about my dog catching kennel cough. I didn't make a big fuss about it, i was telling them as a concern but the person on the other line didn't even seemed concerned. There was no standard "sorry to hear that" they literally said "oh..." and that was about it. At that point I already paid all of my vet bills and I was so thrown off by the response, I was tempted to ask them to pay partial for my dog's medical bills but I didn't think that was ENTIRELY fair but the experience did leave a poor taste in my mouth. I most likely won't be taking my dog back there but I did leave an extra star for those staff members that were sweet and kind to us. read more

So disappointed with this boarding facility!!! My dogs have been going here for many years. I usually only take them about once a year because I can't stand to leave them. You see, they are my babies. Last week they stayed for 4 days so we could go to a wedding out of state. Prior to their stay we stopped in to complete the paperwork so drop off would be simplified. On the paperwork I let them know that Barkley needs eye drops daily and Teddy needs to finish his antibiotics for his ear infection. I specifically asked if they would administer the meds and was told there would be no problem. Well, on Sunday when we picked up our babies I could clearly see Barkley had a very bad eye infection. I can't believe that his eye condition was not acknowledged by anyone. I asked about the medications. They brought out the medications from the office and right away I realized they had never been administered to our babies. The staff made a lot of excuses and blamed it on "someone that was being fired". Nobody took responsibility. We were very upset and told Becky the kennel manager that we would be back in the morning to speak with the owner regarding the negligence of the staff. Our paperwork clearly stated that medication was needed. I had attached notes to both medications with instructions. No staff member had signed off on the administration of the medicines. No report card regarding their stay was given to us. The cost was over $300 which we had paid before we saw our babies and realized the serious mistakes made by the staff and management. Thank goodness these were not life or death medications. We returned today and met with assistant manager Laura. The owner did not come out to speak with us. Laura was apologetic. FYI - Just know that there is a really big staff problem here. Managers are not supervising the employees. Serious mistakes are being made. Policies are not in place. Laura said the staff should be doing daily health checks but there were none for my babies. Medication was not given. A report card regarding their stay was not available. My dogs deserve better! Laura did refund our money and she did apologize. We do appreciate that. I would really be uncomfortable taking my babies here in the future. If you use this facility question everything. Ask specifically about their policies and procedures. They really need to step up their professionalism! On the way out I asked again for the report card about my dogs stay and Becky had no idea where it could be and she said she would email it to me. I received nothing. See photos provided. Very disappointed doggie Mom here. read more

Crossroads Pet Resort - Medication was clearly labeled but staff failed to administer any medications to my dogs. Total failure & unacceptable!!! - Pet Training Near Me - Stanton, California

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Crossroads Pet Resort is an awesome place for doggy day care or boarding. The staff are very nice and really like their job . They are excellent with my dogs . My dogs are always super excited when they know we are on the way there . They love it ! They even have dog training classes . There is a large play area , they put your baby with dogs they get along with based on their personality and temperament. I highly recommend this Pet Resort ! read more

We have been customers of Crossroads for quite some time, but hadn't been since the pandemic started. We took our lab in yesterday for daycare to get her used to going again. She was so excited when we got there! She was ecstatic! Lexi helped me at the desk and got us updated with the health and emergency info. She also explained the new protocol concerning drop off and pick up for our pup. She was kind and efficient, to say the least. When we picked up our pup, she was happy and also tired from playing with friends. They always let you know who she has played with during her stay. We have always had a happy dog coming back from Crossroads. read more

We just had our evaluation for fear/aggression and already I have much more hope for our rescue dog. The owner got her to stop snapping and snarling at him in a about a minute. She behaved and didn't seem afraid the rest of the visit. I was amazed and signed up immediately. I will update after our upcoming lessons but I'm feeling very positive already. The rest of the staff was very friendly and I could tell they were knowledgeable even with my jumpy dog. I also really appreciated that they had different options for me instead of just one (usually expensive) option of a large upfront payment. read more

Their price is extremely expensive and not reasonable, and policy is so strict and ridiculous , I just wanted to have my dog stay there for couple days due to the construction on my house, but they required the test before sending my dog and it costs around $100, and then they charged $80-85 per day depending on the dog is easy to get along with other dogs or not, I really can't afford it even though they are located crossed street. read more

Today is Thursday and I am supposed to drop off my 2 dogs at 7 am for their day care and train program. Then I was told I couldn't because they don't have my dogs' vet records. But Nikkie, the office manager, told me she would contact the vet after our conversation ended on Monday. Then her email said a proof of current records is required. The girl at the reception desk told me no vet was ever contacted. I am hoping next time they would just verbally mentioned to bring the vet records, so it won't get confusing. I went to Crossroads before for my husky's board and train. They do have good trainers and saw improvement of my husky. So I want to give another try with my other dogs. 4 stars for the trainer who trained my husky. read more

I don't know where to begin with this place, I wish I could leave no stars actually. So many red flags , sadly I have to leave a honest review about my experience with Crossroads Pet Resort. When I first started boarding with this place back in 2015, I thought it was somewhat decent. I have a dog that is fearful of new people and dogs so it takes her time to adjust. When we first started here, I felt like they did an okay job with their training with my dog but it was overpriced with such little progress in a long time frame. I have used this company from 2015-2019 and over the years have been extremely disappointing on how disorganized and unprofessional they were. I regret coming here. Every time I contacted the place to make a training/boarding reservation- my reservation was either never set into their system or mainly I will receive a totally different fee cost each time I called the office. "Supposedly they increased their boarding and training fees up to 70% more" for me, which never made sense! They will take your money, make up fees, and not give you what you asked for. Long story short, they will overcharge you to do nothing with your dog. Your dog will remain locked up in their kennel entire stay and never leave. I have found a MUCH better company that specializes in training dogs and also does boarding/daycare of my dogs personality at a VERY decent price. My dog is much happier, trained well, is not locked up entire stay in her kennel, and basically this place has become her favorite place to go to! She is a completely changed dog in 2 months and has become friends with entire facility including dogs!!!! What does that tell you? Please do not bring your dog here!!!! Go invest your money somewhere elsewhere where you can get your moneys worth. Just helpful advice if you're considering bringing your dog here, especially if you have a dog that may be fearful of people or dogs. This is NOT the place to go! You'll thank me later read more

I won't bring my dog here again. First, this has nothing to do with the way they treated my dog - they were super sweet to him! But then again, I brought him in for his initial social evaluation, so I was there the entire time. The front area looked clean and everyone was friendly. When I toured the facility, I was a little concerned by the way they were handling the loud/talkative dogs. There was a husky who wouldn't stop barking and one of the caretakers yelled over "SHUT UP!" to him and everyone laughed. My Jack Russell is pretty talkative, so that wasn't nice for me to see. I get that pups get super excited sometimes, but at least wait until a potential client is out of earshot before you yell at a dog. Just my two cents. I still gave the facility a chance. It wasn't a deal breaker. The deal breakers for me - 1) The area that that my dog would be playing in and the crate area was super dirty and smelled bad (poop and pee everywhere) and there were a bunch of dogs in a small play area playing in and around the mess. They also looked cooped up and uncomfortable. 2) The two girls who took me on the tour were bickering the entire time. The one girl must have been training the other and she was barking orders at her (pardon the pun ) the entire time - "always walk behind the client", "get out of the way", "you don't need to chime in when I'm explaining things to the client". It was very uncomfortable. After being in the middle of that situation and seeing where my dog would stay and play, I wanted to get out of there ASAP. I'm not sure if the person who took me on the tour was having a bad day or irritated at something completely unrelated, but there is a way to conduct yourself around a potential client leaving their BABY there and that wasn't the way. Same thing for the caretaker who yelled at the dog. Maybe I just showed up on a bad day. I AM happy that they did a social evaluation and I was able to tour the facility beforehand (which I highly recommend to anyone who's leaving their fur baby for the day/weekend), but I will not be coming back here again. I have since found a great pet hotel near Garden Grove. read more

Been bringing our Lab there since she was a pup in lieu of leaving her alone while we worked. She loves it there--hours of playing with other dogs. They've also trained her. Caring staff, and professional too. read more

We left our two dogs here on Friday and Saturday because we were getting married...When we picked up our dogs our basset hound was fine but our terrier had bright red paws that were peeling, clearly from being left outside on hot cement. THIS IS NOT OKAY. And when I called, the lady who answered the phone was unapologetic and said the dogs were only on the cement for a couple minutes. A couple minutes doesn't cause blisters and redness. Our poor dog hasn't stopped licking his paws since we got home. Don't leave your dogs here. Please. My dogs are like my kids and I hate that he's in pain. read more

I found Crossroads because my rescue dog Stimpy (chihuahua mix), got banned from the Petsmart doggy daycare on day 1 because he was too 'aggressive' towards the girl at the front desk. So glad he got banned! That led us to the internet and found Crossroads, which specialize in behavioral training! Stimpy started by doing daycare plus training a few days a week. Very quickly, the staff got Stimpy totally acclimated to them and he's been going there for about a year and a half! Don't ask me how they do it, I don't know...magic?) Stimpy loves me, but has been known to bite strangers (like, a lot). But at crossroads, Stimpy loves the staff. I'm always shocked when he pulls me to greet them and lets them pick him up and then gives them kisses on their faces. If you knew Stimpy, you'd know this is quite an accomplishment! He even lets the guys pick him up (and normally he has guy-issues). Stimpy now goes to Crossroads about once a week, but I can tell he looks forward to going. I've never had Stimpy groomed there, but he has gotten his nails trimmed and I was very satisfied with the job. Also, the front desk staff are very quick to take your dog in the morning and get your dog from the back when you pick them up! read more

Are you a bad dog? Let your owners take you here for some training. They even have day care and boarding. They have great group classes, using positive training, of course. Make sure you have all your shots up to date... anytime you come to a boarding facility you want yo make sure you are updated (every 6 months) for bordatella. They used to have a very large outdoor run for dogs, but things may have changed so call to check 'em out. The owner, Dan Tambourine, has been using positive reinforcement for quite some time and uses up to date training methods. I don't come here often because it is quite a trek for me being that I am in L.A., but I recommend it for all ya O.C.-ers out there. read more

BOARDING REVIEW! I took my puppy here for her first boarding experience when she just turned 1 last year. I was a little worried because I did indicate she was quite hyper and aggressive if taunted (a problem I had with her previous groomer). I had her stay for two nights in their "Executive Suite" one weekend, and at pick-up, I was surprised she had her own cute report card! Crossroads said my pup was a sweetheart and was playful with other dogs, which was great for me to hear. Their prices were just a bit high, but I'm sure I'm also paying the care and quality of my dog. Everyone was also quite friendly and you could tell they love what they are doing. Since things did not work out with my dog's groomers (loved the place, but ultimately they couldn't handle her because of her hyper state), I am also considering trying to get her groomed at Crossroads. I am sure they are better able to handle her! read more

CAT DAYCARE ONLY REVIEW! I needed a place for my kitty to stay while my apartment underwent maintenance inspection. This was my last resort since it was so last minute and most of my friends weren't able to take her in. Anywho. I called the day before to get their basic info. In total it was $15 for any hours of day care. The place itself from the outside is a little offsetting since I didn't know what to expect. "Resort" to me doesn't entail two houses conjoined. I brought my cats dry food and her paperwork as advised by the lady over the phone. The two girls that helped me were ok. I checked in and one hopped on the radio for a cat transport. Little did I know that meant my cat going to be walked to the other house. I had to ask if they ever get cats for day care and she said "No. Rarely. " which is fine. I just would have liked a better interaction since I mentioned that this was my first time and I was worried. She just chuckled. Picking my cat up was heartbreaking since I had to go get her from the house she was in. She was too scared of the guy that was supposed to transport my cat back to the office. I walked over to where the grooming location is (no lights were on except for the back room) and in the back room I could hear another cat meowing its head off. My cat was in the corner just wide eyed. The website made me feel like my cat would be taken care of fully. I guess I misunderstood their nice wording. She was housed in the equivalent of what petsmart offers for cats available for adoption, but much less luxurious. No blanket, no toy, nothing. None of those necessities were provided. This whole situation was a rare case and this just reassured me that pet daycares are much better for dogs since they get interacted with and are naturally more playful. For cats: eh, not so much. For dogs: heaven because even the front desk people are more dog people. read more