Buckhead Location: Wide range of products for our furry friends. Helpful and cheerful staff. Points earned on purchases which add up to savings on a purchase. read more

PetSmart - PETSMART Buckhead Location - Pet Stores Near Me - Atlanta, Georgia

So this is an odd one. a friend was in a jam and asked me to go pick up his pup from the groomers at this location. So I did, and when I got the dog, he didn't really smell like he had been bathed... but I didn't think much of it. Anyways, I paid the tab and came back from Buckhead... when my friend saw the dog, he called the store to demand I get a refund. But Petsmart being Petsmart, they said I had to physically go in a store as opposed to getting refunded over the phone. Really disappointing experience all the way around. If Petsmart is going to offer these grooming services, do them well--or not at all. And it's the main reason why I bathe *my* furbabies at home vs. going here. read more

Alia was so helpful and kind! She took her time with me to make sure I got everything I needed and the best deal possible.

Dominique in the groomers section attitude is terrible. My dogs cut was only OKAY but for the price they charge and the bs attitude I endured while trying to get my dog checked in isn't worth it. Called back to speak to a manager about her and guess who got on the phone. Dominique!!!! I just hung up. Neverrrr returning again. This Banfield location itself is terrible. I moved to buckhead after 8 years in Marietta. I canceled my 24 year long account after my first encounter at the Buckhead location. DO NOT bring your pets here. I almost LOST my 7 year old perfectly healthy Maltese who I brought in for regular comprehensive and a week later he was gasping for his last breaths. I had to rush him to another ER and pay over 2000$ there. Don't waste your time. This place is just prescribing overly high epilepsy meds to our pets almost killing them. My poor dog had vomit and diarrhea for days then turned into mini seizures when I tried to ween him off the stupid meds. Stayyyyy awayyyyyyy. read more

PetSmart - Immediately cancelled my plan after 25 years of consistent service . - Pet Stores Near Me - Atlanta, Georgia

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Face masks, and social distancing is a must Valentine's Day is near, so don't forget to read your Pets. This is the first time I've been to this location. I was in the area, so I came to pick up some items for my dogs. The store was really neat and clean. Well organized, but needed to be restocked with many items. I purchase another dog tag for one of my dogs, and a harness. The prices also seem to have gone up a few dollars, but I needed the items so it's ok. I'll continue to watch the sales and shop online, next time. read more

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It's conveniently located so though it's out of my budget shopping... they carry anything I've ever needed that I didn't have the time to run in across town for. Customer Service is A OK! Five-year-old miniature Aussie and three year-old Aussie doodle two kitties I don't know about reptiles our feathering friends, what they may have But if they don't have it, I'm sure they know where you could get it read more

The Petsmart website says you can "walk in" with a for a bath but when I tried to book two dogs in for baths, the online system was a nightmare that would not let me book the two dogs at the same time. I would book one, then try and book the other and inevitably find that there was not a second slot available simultaneously. After many attempts to find a time when the two dogs could be seen, I ended up booking the dogs 30 mins apart and when I phoned, whoever answered told me I could not drop them off at the same time for grooming (one dog would be 30 minutes early)How could this be a "walk in" service, when they make it this hard even if you book in advance? It is misleading advertising. read more

Sorry if my screenshots are out of order btw. Below is a screenshot of my story at this location because it was way too long to share and I do not want any details left out. As I said before, If I could give 0 stars I absolutely WOULD. Shannon is an absolute nightmare. She is unprofessional, unkempt, abrasive, and lacks basic comprehension skills. I do hope to see us, as humans, and as women do better especially towards one another. There was nothing I did that warranted that type of behavior and I sincerely hope whatever Shannon is going through, she gets through it with a happier mindset. That or find a job that suits your lifestyle better because I've been there too. Thank you again JANELLE and MICHAEL for creating a better environment for me, thank you so much! read more

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I really hate to write this review, but I wouldn't want the same thing to happen to someone else's dog. I took my Maltese mix here for a full bath and cut. I told them she doesn't like her face washed but that she should be fine. I dropped her off at 9am. I started to get worried around noon when I hadn't heard back. I received a call at around 2pm from the groomer that there had been an accident. Somehow, my dog's paw was cut during the grooming process and she was bleeding. He took her immediately to the vet (banfield) where she received 2 shots and some ointment (I'm assuming) to her paw. He said she was ok but he would let her relax for about 30 minutes before continuing. I was honestly in shock because this has never happened at the Cumberland location. When I arrived, she wasn't ready, he was still trying to groom her. So I spoke with the vet. He told me what he did but wouldn't answer my question regarding, what type of injections she received. He only responded yes when I asked if it was an antibiotic. He said he would give her some pain medicine to take home and a cone. At that point I was pretty concerned. A different groomer went to get my dog for me and he apologized profusely. He did give me a cone, that looked like it had been used, so I had to request a new one. He showed me the injury which seemed small but I couldn't get an answer out of anybody regarding what cut her paw. When the actual groomer showed up, he was very apologetic too, but I smelled alcohol coming from his cup. I took my dog home and started the pain medicine regiment. I reached out to corporate to express my concerns but I only received a generic email back. I am concerned that I never heard from the store manager regarding this issue. There might be a training issue. On top of that, my dog didn't receive a proper cut, and when I attempt to trim the mats from her chest (I guess he wasn't able to get to her chest after the injury) she's scared and trembles. I've been grooming her at home for 1.5 years due to covid, now I fear she might not even let me groom her. Don't take your dog here. read more

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This is by far the worst Petsmart. The customer service is terrible here. I'm very angry for this location on website says their Banfield is open on Sunday. Only to waste time and gas to find out they are closed. I wouldn't be surprised if Petsmart goes bankrupt in the near future. read more

We used the pets hotel for 5 days, we had used PetSmart hotel in Colorado before and had a totally different experience! We didn't get any updates & when we picked our dog up they said she had a small accident and they had hosed her bed down and it was in the dryer. Her bed is Huge and when they brought it out it was soaked! They made it sound like no one is there overnight with the dogs?!?!? We had to put the bed in a trash bag & it was way more then just one accident that her was soaked through, she smelled like pee and so did her toys. They had no paper work stating how she did or that she was given her medicine. They even forgot to give us back her meds. We drove an hour and a half each way because we thought we'd get the same level of care but we were so wrong!!! I would avoid boarding at this location for sure!! read more

The haircut itself isn't horrible, although they didn't cut the fur on his tail. The customer service is terrible. They never answer the phone and have no concept of timing. I asked if I could bring my dog at 11:30 instead of 2:30, they said year. Only for my poor dog to sit there for hours waiting. Go elsewhere! The haircut and bath took 6 hours. What a waste of a day. read more

Reconsider Doggie Daycare at PetSmart in Buckhead I was picking up dog food at PetSmart and witnessed the doggie daycare 'chaperone' relentlessly squirt dogs under her care for no apparent reason. I watched for about 15 minutes to see her squirt well-behaved dogs (especially the larger breeds) over and over again. They were not rambunctious or doing anything wrong, just wandering around the enclosed area trying to avoid her water bottle. I don't use their daycare, but I would want to know if my dogs were being treated that way, especially if I'm paying someone to care for them. I called the manager (no, I'm not a Karen, just someone who cares about animals) and let him know what was going on. He seemed nice and said he would check into it. Just want those who might use their services to be aware of what happened today read more

Very deep selection of products and knowledgable, friendly employees. Dogs don't like waiting for packages!

Went to this location with the intent to purchase two fish as a Christmas gift to my goddaughter. We browsed in the fish area for about 10 mins before she picked the two she wanted. There was no one working the area so I went to counter to find someone to assist and the gentleman at the registered called for someone named David. I was told he was the one that could get the fish for us. After 20 mins David never showed up. I went back to the same person to re inquire about assistance and the gentleman pointed to David who still never came to assist. At this point he was also working the register and I was feeling ignored. What a horrible experience trying to but my goddaughters her first pet. We were in the store for about 45 mins with no help. Literally went around the corner to Petco on Roswell Rd. and we were in and out in 15 mins! read more

I love this PetSmart. They have the food and supplies I want to get for my pet. They usually have a short line or no line at checkout. Cashiers have always been nice. There's ample parking. read more

The team shows our pup so much love for her monthly baths and spa dates. This visit, we did a full cut. She's a terrier mix but I try to keep her short during the warmer months, especially since we travel to Fl often. Her coat is healthy and shiny. The prices are fair and the staff treats us nicely. read more

PetSmart - Pet Stores Near Me - Atlanta, Georgia

The worst petsmart! I only go here when I absolutely NEED something for my dog. Always long lines, selection is subpar and I was highly unsatisfied with the dog training here. read more

They will do absolutely anything to not groom your dog and cancel on you. This has happened to me twice now - today I walked out. If your dog looks at them sideways, they'll say the dog looks uncomfortable and is having a bad day and to come back again. Cindy and the tall gentleman are the worst offenders of this nonsense -- the same thing has happened to my friends with these 2. Do yourself a favor and take your dog somewhere professional. There are a few good groomers here, most are not. read more

Never leaving our dog here again. Dropped her off with basic instructions to feed her twice a day and bathe her on her last day. They didn't refrigerate her wet food and it went bad. What's worse is they must've kept feeding it to her because she had diarrhea for 2 days after and lost weight! Didn't even follow through with the bath we scheduled prior to pickup. Got a call halfway through our vacation saying we didn't show up for pickup when she wasn't scheduled for pickup till 4 days later. Don't leave your dog here....ever! They need to add negative stars to reviews in this case! read more

This place is HORRIBLE !! i will never take me Doodle back to the Groomer . We had to take him back twice and still the issue is not taken care of . He went to get a hair cut and a bath and also his nails cut . 2 days after the bath he still did not smell good . I don't think they gave him a bath . His hair was the same when he came home his eyes was covered like he was never cut i called and complained and took him back and they may have cut a little but not where you could tell . and let them know his nails was not cut at all she said they would take care of it . Well they did not brought him home and he layed my moms arm open because his nails was so sharp . So we took him back for the 3rd time hoping they would fix the issue , they tried to charge us again after we had already paid for it . The manger in the Grooming dept was so rude when i took him in there , she was talking about me and my dog to one of the other girls in there so that was rude off the start did not even speak to let me know she would be right with me like i was not even standing there . Then we spoke to the store manger or the manger that was at the store , and OMG he was so rude , i have never been some where with such rude people . We had training there , the trainer was AWSOME but that is the only good thing at that store . I recommend you not to take any dog there to get groomed or any service done !! read more

This petsmart is dangerous for your pet. They have no leadership and the inmates are running the prison. My poor pup refuses to go inside. I have to carry her. This is not normal. Every time I pick her up from the vet she smells like pee so clearly the spaces aren't hygienic or cleaned. For the groomer they never are on time which isn't as bad as my poor baby has been locked in a cage all day hearing dogs crying. How terrifying. It takes me a day to get her relaxed again. Pay more and go somewhere else if you love your pet. read more

1. The Buckhead PetSmart in Atlanta, GA charged me two additional nights for boarding and refused to correct their mistake when presented with their company policy. 2. My pet stayed Tuesday- Tuesday; I picked up my pet Wednesday before 11am. According to PetSmart's policy, boarding is charged nightly, so pickups before 12p on the following day do not receive an additional nightly charge; pickups after 12p receive a late fee of around $17 and pets that stay through the night are charged for an additional night. When I explained the company's policy to relevant staff, they refused to honor PetSmart's corporate policy. I confirmed PetSmart's policy with a corporate representative shortly after leaving the store. 2. The Buckhead PetSmart in Atlanta, GA failed to discount my pet's stay by one night despite the fact my pet had a multi-night stay during his first night with PetSmart, which is a promotion they advertised on their website. 3. The above resulted in PetSmart of Buckhead charging me an additional two nights before releasing my pet. 4. Upon pick up, my pet was out of food but the PetSmart in Buckhead failed to notify me of this occurrence. 5. Upon pick up, I noticed that my pet lost significant weight so I wondered how long he had gone since eating. 6. Upon pickup, I noticed that my pet had a bloody cut above his right eye. Despite having a vet on staff and, presumably some form of medical aid, PetSmart staff suggested I buy ointment or cream for him at the nearest drug store or take him elsewhere because their vet was busy/understaffed. 7. Finally, I had to interact with PetSmart's in-store retail staff and over-the-phone customer staff for a total of two hours and no one could simply reverse charges. No one disagrees with the facts. Shouldn't be this difficult. 8. My message here is simple: How would you feel after having this happen to you and your pet? read more

PetSmart - Red just above eye is blood. - Pet Stores Near Me - Atlanta, Georgia

The new management is great. I love having Banifield, the PetHotel, and Grooming all in on location. Albany in grooming takes great personal care of my two Miniature Schnauzers. This is a great location. read more

PetSmart - Pet Stores Near Me - Atlanta, Georgia

I absolutely love this location. I called in advance to see if they had my specific dog food royal canine for adult Chihuahuas, because this particular brand always runs out at most locations. Not only did the person who answered the phone have excellent customer service they also checked for the specific brand of dog food, found it in the correct size, and labeled it with my name leaving it at the front register for me. I was in and out in less than five minutes and all necessary Covid protocols were followed. Everyone was 6 feet away from each other read more

They were/are good groomers. My frustration comes from the fact that after 10 years of costumer loyalty, I get a call today from the Grooming Department Manager saying that my dog's hair qualify as a Poodle and therefore the pricing for grooming will change. This is after I left my dog under their care and they were already finished with her, so I had no saying in the matter. I stated that my dog was not a Poodle and I have the paperwork of the DNA test that revealed my dog is a mix breed of Lhasa Apso. The manager then refuted that it was company policy and if I wanted to contested I had to go and show her the paperwork before she leaves at 4pm. I can't leave work that early! And I even told them that I was picking my pup at 6pm when I left the dog in the morning! It's the first time I've ever encounter such a problem and I can't believe PetSmart would take advantage of costumer loyalty like that. I'm very upset and though leaving a bad review will not fix anything, I just hope that someone will read this and avoid being taken advantage of. I would leave a photo of my pup so you can see for yourself that she is SO not a Poodle. BY THE WAY do Poodle owners get this kind of treatment?! Let me know. read more

PetSmart - When PetSmart increase the price of my dog's grooming service because they believe she is a Poodle. - Pet Stores Near Me - Atlanta, Georgia

Admittedly, this isn't the nicest Petsmart in metro Atlanta. It's not like the Howell Mill one or the one in Canton but it'll do for what it is. The reason why I'm giving it a 5 is because of Albany. I read some reviews about her below and thought, why not give her a try. She was great with my 12 week old puppy who had never been groomed before. She was very sweet with him. From her first interaction with him to her saying goodbye to Moo, I knew that I could trust her with my furbaby. At the end of the appointment, she gave me a status update on what he liked and what he didn't like about the grooming experience... which was great because since then, I've been getting him used to the blow-dryer! read more

PetSmart - Albany was awesome with Moo! - Pet Stores Near Me - Atlanta, Georgia

This PetSmart is beyond fantastic. I've gone to them before for usual parrot & goldfish stuff, but today I rushed over there because I found out my goldfish likely had a fungal infection. I was freaking out and so nervous they wouldn't let me in, especially on a Sunday. I got there at 7:03pm (store closed at 7:00pm) and ran to the door to see if they were open and they had just closed, but a worker opens the door for me and I tell her about my situation. She asked if I knew exactly what I wanted and I said yes and she let me in. I rushed to get what I needed, and she even came over to help me. I cannot be more grateful! I am now treating my goldfish, who is a lot more lovely! I send all my recommendations to this PetSmart, everyone was so nice!! Please tell management how great this store is! read more

Dear Dog Owning Friends, When your doggus gets sedated Eating after can be overrated If your baby is put under There just may be drippy thunder If he gets the runs Pull out the small guns White rice and plain chicken Can get things back a-tickin' A day or two may be in order To have rugs safe at the border Call Petsmart if you need more help Baby needs to get back to a happy yelp Sincerely, CN [PS - If in about 24 hrs this does not work Call the vet back so puppy doesn't twerk] read more

I am rewriting this review b/c I confused them with another Pet store near my work place. I think this store is excellent and they have a wide variety of selection for needs for pets. Their employees are kind and generally pretty helpful. I don't know the difference between Pet Smart and Pet Co but as far as I'm concerned they are both good. Yay, I'm a fan sums it up for me! read more

PetSmart - "Free Bird!" - Pet Stores Near Me - Atlanta, Georgia

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Excellent customer service! The manager patiently helped answer all of my questions about flea and tick prevention. The clinic rep went on to answer even more questions that I had. Everyone seemed happy to help me and went beyond basic customer service. Additionally, Kevin A. was an excellent groomer. My dog is usually scared of men, but Kevin took the time to try and gain his trust. He also helped me find a way to bundle my services so I got the best deal. I really felt like Kevin was taking care of my dog and me. The haircut my dog received was much better than the one he got at the Ponce de Leon PetSmart location. The cut was smooth and even without any cuts or knicks to my dog's skin. (Last time this was not the case at the Ponce location.) I was very pleased! And...to top it off, we got a free pic with the Easter bunny while we were visiting the store. I will definitely be back to this location. They were great! read more

Terrible pet etiquette. I took my dog there for the first time to get his nails clipped and the original groomer Stefan never showed up. Another groomer named Ty took my dog and I told her he was blind and 15 years old. As she was raising the table, she let him fall off with out a leash on. Then she finally put the leash on him and he fell off the table twice again dangling from his neck!!! That was his first and last time going there. She didn't even apologize, she just said she could only trim his nails and not grind them because she needed both of her hands. I'm so glad I stayed to watch, who knows what could've happened if I wasn't present! read more

I do NOT recommend this place for grooming. Poor little Dexter had the worst haircut... he clearly didn't listen to my directions and when I mentioned it, he was not apologetic. "Well, I'll note that for next time." Um, no. There will not be a next time. read more

PetSmart - Dex with the '-__-' face while taking a piss. - Pet Stores Near Me - Atlanta, Georgia

My dog is doing his therapy exam tomorrow and one requirement was for grooming, the week-of, so I needed to find a place to schedule him ASAP. I have taken Bruno to various groomers in the past and we haven't really stuck with any because no one has really done a perfect job. Bruno is a Great Pyrenees so his grooming is not an easy task and most places will charge me an arm and a leg and take short-cuts. I didn't think Petsmart would be any different, as I have read some less favorable reviews. However, they did a wonderful job! It has been raining all week so Bruno's fur was muddy/tangly and not in the best shape. 4 hours later, he's soft, clean, and smelling great. Will definitely be returning!! Thanks Joey! read more

PetSmart - Pet Stores Near Me - Atlanta, Georgia

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Cyndi in the groomer was the most impolite and inconsiderate person I've ever dealt with. I showed up at 7:20am to drop my dog off for a haircut. The appointment was for 7am. Since I was more than 15min late, she cancelled my appointment and wouldn't accept my dog. She was overbooked. Oh Cyndi, i'm sure everyone woke up at 7am to jump on a cancellation. Your haircuts aren't good anyway. Terrible customer service. Terrible people. read more

I took my miniature poodle (which i have papers for), he is a cockapoo and woud have to pay more for grooming, I will find somewhere else to take him next time. read more

Pluses- I love their animal care plans---perfect for a new mommy---its $30 or so a month and includes their annual shots and vaccines (that alone evens it out) and additionally office visits are free--translation peace of mind if they are acting weird or ate chocolate but seem ok and you just want to bring them in to be sure but not waste $80 on typical visit---Pefection. You only pay for extra services and /or medicine treatment but if sparky is ok and your just a hypercondriac then it doesn't cost you anything but time. The staff is really friendly and even does follow up calls to check on you after your visit. Negatives- They are quite busy so if its an emergency you might have to call around to other locations to get in quicker--but they have over 5 metro atl locations to choose from. Also sometimes i have waitied an hour to get in even when i had an appt --this is really not acceptable time management but i guess you get what you pay for in this area. read more

I have been coming here for years but recently since I have gotten a new bearded dragon I'm in this store about 4-8 per month ! EVERY single time I happen to go with a lady by the name of Margaret is working and she is beyond amazing !! She is quick and helpful every time and remembers what I get for my dragon and always asked about her! She is very pleasant and the reason why I keep coming back to this one ! She even handles my online orders in a timely manner! The store overall has great and friendly people however Margaret goes above and beyond to help ! read more

A neighbor observed dogs in the "day care" being constantly squirted with water for no apparent reason.... Reported to manager. This type of behavior toward animals is completely unacceptable. I would never leave my animal in their care read more

I am so disappointed with the grooming service that was done on my Wheaton Terrier. The Groomer gave her a visual inspection and I told him that she was matted. That was at 9 AM. At 1 PM I got a call from the Groomer telling me that my puppy was way too matted and I had two choices: 1. Pick her up and un-matt her myself and the bring her over to finish the haircut. 2. Shave all the matted area. I asked him how she would look after the shave haircut since I have never seen a Wheaton Terrier shaved. I was so appalled when I saw my little girl. She look horrible. Not only did the Groomer shaved her completely, except for the hair. But he charged me $100 for the shave. I could have done that haircut. In addition, I started to research about matting and Wheaton Terriers and it is very common. You just use some coconut oil and come away the hair that was matted. In my opinion, the Groomer did not want to spend the time to un-matt my puppy. I wish he would have told me that and I would have taken upon myself to un-matt her hair. I am extremely disappointed in the $100 hair cut and the nonchalant attitude of the groomer. I will never take my baby there again. I am so upset and angry. It will take 3 months for my puppy's hair to grow again. I wonder what the Groomer will think if someone gave him a horrible haircut. read more