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    Petsense

    2.8 (4 reviews)
    Closed 9:00 am - 8:00 pm

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    2 years ago

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    1 year ago

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    5 years ago

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    6 years ago

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    Critter Cafe - Greeting staff as soon as you walk in :)

    Critter Cafe

    (34 reviews)

    We discovered Critter Cafe on Marco Island about 3 years ago and have boarded our two pups there…read moreany time we need to travel without them. Great friendly owners and staff take extra sweet care of our boys, and we are very particular about them as I'm sure most pet people are. It's small and personal, with a nice indoor play area plus a nice retail selection of food, toys and more. Our boys are always happy and seem to really enjoy their stay there. I would definitely recommend Critter Cafe!

    Caring Staff.... & I'm fussy as most of us are with our babies. Nancy, the owner, answers all my…read morequestions thoroughly. I've met the dedicated people that work here ( small handful) which is nice and they all are super sweet toward my pup. I own a dachshund and I get very nervous about how he should be picked up & held due to their prevalent back issues that can occur. I made it clear to them and they didn't brush me off which was a big plus. I feel my pup is loved & safe and getting lots of free play when he is there. It is not a huge f place But the two areas they have for daycare are more than sufficient for the pups to play comfortably & get their energy out. My Radar loves it & comes home ready to rest. They also have a little yard so the pups get outside as well as inside play a few times a day. If you're looking for a smaller intimate place where your dog will be loved and cared for this is the place. The employees have been there a long time. Added plus, they have lots of dog supplies there when u walk in as well... leashes, harnesses dog toys, dog food, etc.

    Marco Pet Salon

    Marco Pet Salon

    (15 reviews)

    I love Marco Pet Salon! This is my second dog that has gone there. I have a Shih Tzu named Olive…read moreand Nadine grooms her like she is ready for Westminster kennel club! She looks beautiful every time I pick her up. I take her every month from December through May. Everyone in there is pleasant and nice. 5 Stars!!!

    The only reason I gave this place a one star is because of the owners one employee . Let me begin…read moreby saying the owner of the pet salon is absolutely the rudest miserable person i have ever met. I dropped my 6 month old puppy, toy poodle, she weighs all of 4 pounds, I said to the owner Nadine that I only wanted her shampooed, her paws and fanny clipped. I told her at least 3 times I do not want her cut. She was extremely rude. This part was my fault. I left my puppy to get groomed and didn't follow my gut instinct. When my husband went to pick her up.... they didn't listen to anything that I requested. They not only cut her hair they shaved her face. She looked ridiculous. That's not the worst part. They had to have treated her terrible because my puppy was absolutely terrified, shaking and crying. Side note: this isn't the first time my puppy has been groomed. This owner does not know how to treat dogs. She absolutely should find a different career! Think twice about going to this place! Here's a follow up to my review. 5 days after my dog was groomed, I ended up taking to to the emergency vet. She was crying so bad when she was trying to poop. $239.00 later.... the vet said that when she was groomed that they didn't do her fanny. Her hair was going into her little rectum and the poop was dry inside. When she tried to go to the bathroom it was pulling so hard on her hair and that's what was making her scream and cry. Needless to say that the vet had to redo her fanny cut.... hence the $239.00 emergency vet bill. Marco pet salon you are the worst!

    PetSmart

    PetSmart

    (19 reviews)

    This Petsmart is in a good location, but the store is smaller than the one on Pine. Parking is good…read moreand they have a decent selection of pet foods and supplies. The staff is helpful, but on a recent shopping trip, after loading up the cart, I expected to be rung up quickly. Unfortunately, the employee at the register didn't discount several sale items that I had purchased. Not wanting to lose money, I pointed this out to the employee and he rang everything up again. This store is about average for Petsmart, no complaints, although they could spend more time training their employees. I haven't used the grooming service here, so I can't speak about that. This store looks clean and I was greeted when walking in. Even though checking out took awhile, it's not a bad experience to shop here. Prices and selection are much better than the grocery store. My pets appreciate the variety of foods that a specialty store can offer. Petsmart is a store that I'll always shop at.

    We schedule an appointment for grooming and had to wait four weeks. When we brought our 10 pound…read morePomeranian in the dog groomer refused to groom him. She said that he was a biter. Our dog is missing 11 teeth and has never bitten anyone. He's groomed at the Pine Ridge PetSmart, and at two locations in New York. None of them have had any problems with him. In fact they say he's a sweet dog. The employees, the groomers and the manager of the store were all very rude and difficult to work with. We called corporate to register a formal complaint. They told us they would get back to us within 24 hours, but never returned our calls so apparently corporate is also not concerned with customer service. Do not bring your dog to this location. The groomers are nasty and they don't treat the dogs well

    Petsense - groomer - Updated May 2026

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