I was very impressed with the staff's response. I had called and left a message and responded…read morewithin a couple of hours and we were able to set an appointment. Unfortunately, I've had to cancel that appointment, but I look forward to seeing them in the future. The reason I wanted to leave this review is because so many people will never call you back. Not only did they call me back. They were extremely polite and they did everything they could to work my pet in. That's the way business should be done. Thank you very much for being so professional, and responsive.

They are so kind to all the pups. The grooming is excellent and my dog is no longer afraid to be…read moregroomed.

We discovered Critter Cafe on Marco Island about 3 years ago and have boarded our two pups there…read moreany time we need to travel without them. Great friendly owners and staff take extra sweet care of our boys, and we are very particular about them as I'm sure most pet people are. It's small and personal, with a nice indoor play area plus a nice retail selection of food, toys and more. Our boys are always happy and seem to really enjoy their stay there. I would definitely recommend Critter Cafe!

Caring Staff.... & I'm fussy as most of us are with our babies. Nancy, the owner, answers all my…read morequestions thoroughly. I've met the dedicated people that work here ( small handful) which is nice and they all are super sweet toward my pup. I own a dachshund and I get very nervous about how he should be picked up & held due to their prevalent back issues that can occur. I made it clear to them and they didn't brush me off which was a big plus. I feel my pup is loved & safe and getting lots of free play when he is there. It is not a huge f place But the two areas they have for daycare are more than sufficient for the pups to play comfortably & get their energy out. My Radar loves it & comes home ready to rest. They also have a little yard so the pups get outside as well as inside play a few times a day. If you're looking for a smaller intimate place where your dog will be loved and cared for this is the place. The employees have been there a long time. Added plus, they have lots of dog supplies there when u walk in as well... leashes, harnesses dog toys, dog food, etc.

What a great vet. Everyone from the front desk to whomever answered the phone to the vet were all…read moreso caring, professional & kind.

Marco vet is wonderful. Our bichon was having diarrhea. I called at 8 and they said bring him right…read morein. Dr Meghan called me a little after 10 and told me she had checked his vitals and he seemed fine. She sent him home with some medication to calm his stomach. She really took her time with him and is very caring. Thank you

Melinda did a beautiful job with Studly's lion cut! Highly recommend her for your floofy kitties!read more

Only wish We could leave NO stars ! Mid August (The week before our appointment) our scheduled…read moreappointment was postponed to the 2nd week in September, Then We were postponed AGAIN because they were understaffed, remember they have now put us off for 6 weeks, then Helene hit (4 rescheduled appointments) The Sunday before Milton, We get a phone call that our scheduled appointment that is scheduled for Tuesday ( Two days before Milton is scheduled to arrive) they have to reschedule. Yesterday We got a text confirming our appointment for this week, I just hung up with customer service who VERY rudely stated that we have no appointment! I am attaching a picture of my sweet Rocky who is sad

I love Marco Pet Salon! This is my second dog that has gone there. I have a Shih Tzu named Olive…read moreand Nadine grooms her like she is ready for Westminster kennel club! She looks beautiful every time I pick her up. I take her every month from December through May. Everyone in there is pleasant and nice. 5 Stars!!!

The only reason I gave this place a one star is because of the owners one employee . Let me begin…read moreby saying the owner of the pet salon is absolutely the rudest miserable person i have ever met. I dropped my 6 month old puppy, toy poodle, she weighs all of 4 pounds, I said to the owner Nadine that I only wanted her shampooed, her paws and fanny clipped. I told her at least 3 times I do not want her cut. She was extremely rude. This part was my fault. I left my puppy to get groomed and didn't follow my gut instinct. When my husband went to pick her up.... they didn't listen to anything that I requested. They not only cut her hair they shaved her face. She looked ridiculous. That's not the worst part. They had to have treated her terrible because my puppy was absolutely terrified, shaking and crying. Side note: this isn't the first time my puppy has been groomed. This owner does not know how to treat dogs. She absolutely should find a different career! Think twice about going to this place! Here's a follow up to my review. 5 days after my dog was groomed, I ended up taking to to the emergency vet. She was crying so bad when she was trying to poop. $239.00 later.... the vet said that when she was groomed that they didn't do her fanny. Her hair was going into her little rectum and the poop was dry inside. When she tried to go to the bathroom it was pulling so hard on her hair and that's what was making her scream and cry. Needless to say that the vet had to redo her fanny cut.... hence the $239.00 emergency vet bill. Marco pet salon you are the worst!

Friendly, knowledgeable staff. Clean. ComPETitive pricing. I have brought my dog in 2-3 times so…read morefar and was pleased with the results. I will be back soon!

We had a scheduled appointment, we show up on time, we liked the groomer, and tipped her well. The…read moreowner who acts like a drill sergeant and repeats herself constantly saying "I'm the owner" Will not let you speak to your groomer! This a a huge problem and concern for us, as the owner is NOT cutting my dog, therefore i personally want to speak to my groomer ! We don't just drop and run and we want direct communication with our groomer! Not through the owner! We were told to leave by the "owner" so we did just that! I would tell folks beware

Doesn't call back. Says she isn't taking anymore clients after making an appt. Does not seem to…read moreknow what she is doing.

Heather did a great job with my pup! I would definitely recommend her services! I already scheduled…read morefor my other two puppies. Thanks Heather for your prompt and professional service. Scooter thanks you as well!! Lol

Beware for the health of your dog ... I stopped in at Pet Supermart yesterday. First thing notice…read morewas bugs crawling on shelves where bagged dog food was stored. New I checked out the dog treats and it was even worse. Right next to check out counter was display selling dog bones clearly covered with mold. I lifted up "hide alternative roll" on opposite side of display and a huge spider was in the bin along with bugs and what looked like rodent feces. Mentioned to staff who asked no questions about but only commented "yeah they don't have preservatives". Normally not one to write a review BUT this is totally unacceptable for a pet store to show such lack of care for pets. I can only imagine how they maintain what consumers can't see.

My first visit here and I rarely need anything from pet stores but I wanted to just come check it…read moreout, this place is really neat. Super clean and organized with friendly staff. I got my dog a bone.

This Petsmart is in a good location, but the store is smaller than the one on Pine. Parking is good…read moreand they have a decent selection of pet foods and supplies. The staff is helpful, but on a recent shopping trip, after loading up the cart, I expected to be rung up quickly. Unfortunately, the employee at the register didn't discount several sale items that I had purchased. Not wanting to lose money, I pointed this out to the employee and he rang everything up again. This store is about average for Petsmart, no complaints, although they could spend more time training their employees. I haven't used the grooming service here, so I can't speak about that. This store looks clean and I was greeted when walking in. Even though checking out took awhile, it's not a bad experience to shop here. Prices and selection are much better than the grocery store. My pets appreciate the variety of foods that a specialty store can offer. Petsmart is a store that I'll always shop at.

We schedule an appointment for grooming and had to wait four weeks. When we brought our 10 pound…read morePomeranian in the dog groomer refused to groom him. She said that he was a biter. Our dog is missing 11 teeth and has never bitten anyone. He's groomed at the Pine Ridge PetSmart, and at two locations in New York. None of them have had any problems with him. In fact they say he's a sweet dog. The employees, the groomers and the manager of the store were all very rude and difficult to work with. We called corporate to register a formal complaint. They told us they would get back to us within 24 hours, but never returned our calls so apparently corporate is also not concerned with customer service. Do not bring your dog to this location. The groomers are nasty and they don't treat the dogs well