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    Pets Plus

    2.6 (92 reviews)
    Open 8:00 am - 8:00 pm

    Services - Pets Plus

    Pet sitting

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    Sad place. The worst attitudes on the phone, horrible customer service. Do your research, this place does not support local breeders, they instead use a "broker" who frequents puppy mills. They are basically buying wholesale puppies through a broker and charging people astronomical prices. Why happened to "supporting local businesses" but they want locals to support them? , Tisk Tisk do your research!

    The newest member of our family. Thank you Pets Plus!

    We adopted a Siberian Husky puppy from here and the customer service was amazing! We were helped by multiple employees and they were all very helpful and attentive. Everyone was very kind and they gave us as much time as we wanted with the puppy before making the decision to bring her home as a new member of our family. All the pups were playing and looked well fed. To those saying it's "dirty", please remember that it's a pet store, nowhere is going to be immaculate be any means when multiple animals are involved. With that said I didn't find the place dirty at all. If a puppy made a mess they cleaned it immediately and when we told them we wanted to bring our pup home they gave her a fresh bath/grooming and an adorable bandanna while we filled out the paperwork and paid. We love our new pup, thank you Pets Plus!

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    11 years ago

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    11 years ago

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    10 years ago

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    11 years ago

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    14 years ago

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    14 years ago

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    13 years ago

    I have found that the work is awsome. The staff are very nice and knowlegable. They have an earnest love for animals.

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    13 years ago

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    11 years ago

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    10 years ago

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    Page 3 of 3

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    Review Highlights - Pets Plus

    since our purchase we have been contacted twice to ensure our happiness and to ensure the dog was doing ok.

    Mentioned in 3 reviews

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    Colonial K9 - untitled

    Colonial K9

    (21 reviews)

    Our sweet Holly is looked after very Well! She's always…read morehappy to be picked up, but she enjoys her vacation there when we travel. Friendly staff, always seem to be available at last minute, facilitate clean and well kept, and grooming services available for an extra fee. AND a Veterans and First Responders discount offered! WIN WIN WIN!

    After posting my reviews, I received a phone call from one of the trainers apologizing for not…read moreresponding to my inquiry. She was very kind and explained a mix up regarding emails with the owner. No big deal; these things happen. I appreciated her apology. She did inform me that they do not train in the kind of scent work I am looking for, and she sadly doesn't know anyone near my location who does. My only suggestion would be for the owner, since they are the ones who receive the emails. It might be best to respond to the customer in an email and state something to the effect of, "Colonial K9 has received your request and we will be forwarding your message to the respective trainer. Please let us know if a trainer has not gotten in contact with you in the next 48/72 hours." This way the customer knows their email has been seen and read. Otherwise, the customer feels their request wasn't taken seriously. Additionally, a reminder message or task could be created within the Microsoft 360 platform and be sent to the trainers. Just some ideas to help the customers and trainer so a customer isn't lost due to mistakes. Thank you again for the apology. It is appreciated. I have bumped my review up from two stars to fours stars. **Original Review** ***I have not used their services***This is only a review based on communication, or lack thereof*** On 08MAY2024, I called Colonial K9 to inquire about dog training; specifically scent work. I have been looking for a solid trainer since moving here. It has not been easy finding a reputable trainer. During the phone call, I was told to send an email because emails go straight to the owner. The owner will review the email and either respond personally, or the owner will send the email to the respective trainer. I thanked the person who I spoke with and promptly sent an email detailing my dog training needs. By 15MAY2024, I still hadn't received a response from Colonial K9. As a result, I sent another email and stated; "I am following up from my attached email as I have not received a response. If you are unable to help us, it's understandable. I would appreciate it if you could give us a referral on a trainer who can help." As of today, 24MAY2024, I have yet to receive a response. I am not sure where the disconnect is. All I want to do is find a solid trainer to continue with scent work training. I guess Colonial K9 isn't interested in assisting. Copy that!

    Pets Plus - petstore - Updated May 2026

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