I was surprised to see someone state that they have noticed improvements since the new owner took over. My experience has been the opposite. The new owner is often unpleasant. She openly spoke negatively about the young man who used to work in the store (whom she let go when she took over). I had always been pleased with his service, friendly attitude and knowledge of the store, animal care, food brands, etc. The new owner has rarely been able to answer my questions. She also cannot seem to get her ordering right. They have been out of whatever I came in for 9 out of the 13 times I have been in...she always just tells me their delivery date, doesn't even apologize. I always wanted to support this small, pleasant store before, but now I give up. I'm going to *shudder* Petco. It's actually become the better option. read more
