Dennis went to bat with our insurance company to resolve a tough problem. In the end they agreed…read moreto pay the full amount. Excellent quality work from this long time local company and impeccable integrity. If the whole world ran the way Capitol Roofing runs, the world would be a perfect place.

I chose to use Capitol Roofing (CR) because I wanted a local company who had good reviews to…read moreperform my roof, guttering, and awning repairs that was damaged by hail. My initial experience was great with them. First estimate was on Oct 26, 2016. However, it took until Feb to get CR and my insurance company aligned on what needed to be done, type of shingles, etc. CR could not match the guttering color so I was required to pick a new color and had to put a down payment of $10,000. Once that was settled an install date of July 24 was given by CR. I took the day off work so we could discuss my expectation and clean up. I have two young daughters and a puppy so I wanted to make sure the backyard was kept free of nails and shingles at the end of each day so that it would not be a danger to my kids. On July 24, no one had showed up by 10am so I called the office to see when to expect them. They stated they were behind on schedule due to the snow storms in late May and were about 6 weeks out from starting on my house. They rescheduled the install date to the first week of September. Again, I took the day off work for the same reasons above and 10am came and no one was at my house. So I called the company again and was told 32 houses were ahead of me and they could not guarantee me a start time. I requested my $10,000 deposit back and politely asked that the company and I go our separate ways. However, I was told that the contract stated that a fee would be assessed for any canceled contracts which it did. But since Capitol Roofing was not fulfilling their install portion of the contract on dates THEY scheduled, I asked to see proof of expenses to justify the $1500 they wanted for the canceled contract. They admitted that shingles had not even been purchased yet for my property but stated the $1500 would cover the initial estimate expenses that they originally and publically advertised as FREE. Like most people I can't take a $1500 penalty and agreed to stay with the company. The second week of September my shingles arrived without notice and stayed on the roof until a group of subcontractors showed up on September 30 also without notice. One of the reasons I went with CR is because they are a member of the Cheyenne Roofing Alliance which I assumed based on their commercials was to bring local contractors together to keep roofing projects local and support the Cheyenne economy/jobs. However, the subcontracted company CR chose was out of Scottsbluff, NE....hardly local. Roofing was complete with satisfactory results, however trash, old shingles, and roofing nails were left in my bushes, front and back yard, and driveway. On October 8, the guttering company CR subcontracted showed up once again with no notice. Immediately they recognized CR work order did not include down spouts. This meant if the work would continue as expected I would have dark brown guttering and light blue downspouts. The subcontractors told me someone from CR was coming out to talk to me about it, but was then told 15 minutes later they had worked it out. Next business day received a voicemail that downspouts would be added as an additional expense to my contract. Yes, that's without an initial estimate, without me signing or agreeing to any amount. On October 10, I called to remedy the situation was put on hold until it automatically transferred to Liz's voice machine. Received no call back, but when I called back 30 minutes later Cody said CR made a mistake and would eat the costs of the downspouts. Finally in December, the awning subcontractor showed up to repair the awning. They were a great group of guys and promptly removed the awning, but immediately recognized that the new awning was not the right size, did not have the right fasteners, and was incredibly flimsy. After about 3 weeks of ordering various parts for the awning the got it installed.

Our 28 cubic foot chest freezer, which has squatted in the same location in our garage for nearly…read more35 years~~has been our workhorse for 52 years. I last pulled food out of it and transferred it to my small upright freezer about a month ago. Last Friday~~the eve of the Labor Day weekend~~I went into the garage and was struck by an odor best forgotten. Yes, it was the contents of my ancient freezer, which had suddenly died and become the entrance to the underworld. Saturday morning, I called Servpro of Cheyenne. Since the contents of the freezer were moldering inside of it, and there were no leaks, central dispatch advised me to tape the lid all around to keep the odor down, and the local office would contact me on Tuesday morning. On Tuesday, Ricardo and Ryan came out to the house, took a look at the situation and provided me an estimate to make all this go away. And go away it did! The next day, Jennifer and Allie came out, donned protective gear, and pulled the most repulsive wads of disgust known to man out of that freezer. Everything was double-bagged, securely closed, and taken to the landfill, where I'm sure the birds will fall from the sky for a month. This morning the women were back to deal with the freezer. Using a truck mounted vacuum system, they pulled all liquids out, then completely sanitized the unit and sealed it shut. They swept, cleaned, and sanitized the garage floor, and did it all with such skill, good humor, and efficiency, I wanted to ask them to move in. They advised me that a second team would be coming in this afternoon, with a trailer, to pick up the freezer and turn it in for disposal. Two strapping young men arrived, picked up that gigantic freezer and plunked it onto the trailer so fast, I didn't even get their names. So here I am, freezerless, out probably $1000.00 in frozen food, and still so happy to have met the wonderful men and women of Servpro Cheyenne, I smile every time I think of them. These people are the best. Ricardo called me several times to let me know when his people would be arriving and what they would be doing. His staff was prompt, courteous, and friendly. All of them knew exactly what needed to be done. (A special shout out to Jennifer and Allie. You guys ROCK!) And finally, Ricardo called one more time, just to make sure everything was OK. Servpro's number is in my phone, now. They will be my go-to if anything like this ever happens (shudder) again.

I highly recommend you DON'T use Servpro of Cheyenne. We have been waiting a couple months for our…read morescheduled appointment today for them to mitigate the mold we have from our leaking roof due to last year's big hail storm. Well, not only did they not show up, they completely cancelled doing the work they committed to do. Clearly the draw of making a quick insurance quick buck (or gouge people directly who are willing to pay) due to yesterday's hail storm here in Cheyenne was too much of a draw. If they can't keep their word to actually do the work they committed to, it makes you wonder at the quality of their work. Maybe I should be glad they didn't do the work on our house.

If I could rate them a 10/5, I would. Chordell especially was and is amazing to work with. He is so…read moreknowledgeable in his trade, and really does put the customer/house first. He is super personable and knows how to answer hard questions with such a degree of compassion. It's not fun dealing with restoration issues, but dealing with Chordell and Maximum Carpet has been nothing less than extraordinary. Can't recommend them enough.

Sharon and Travis W. We had 6 days in a hotel room while…read moreMaximum cleaned out our smoke damage . Could have been realistically way more days away. Their work was done timely and effectively. We left a house that smelled like laytex filled smoke to a home that was clean and safe and with their scrubbers, smelled way better. We appreciate the work and effort from the team that worked on our house and took care of our concerns.

After an initial experience Luke called and turned it around. Very profesional and reasonable…read more Seems like he takes care of his customers and is very responsive.

We had a flood in our basement. Chris and Ryan came out to do the water removal. They were prompt…read moreand went out of their way to accommodate us. I can not say enough about how pleased we were with the excellent level of service we received.