1. ServiceMaster by Country Lane

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Cheyenne, WY

ServiceMaster by Country Lane

5.0 (2 reviews)
Open • Open 24 hours

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8 years ago

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10 years ago

They did great work, very fast and efficient! Ryan is very helpful and thoughtful in these emergency situations.

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SERVPRO of Cheyenne

SERVPRO of Cheyenne

(3 reviews)

Ricardo has been great in helping us get the wind damage to our home handled. He has been so…read morewonderful and cooperative. He has helped with getting everything handled through our insurance as well. I wouldn't be making it through this process without him. He has made sure that the cost of the repairs was within our budget, as we only had what insurance provided to work with. I couldn't make it through this lengthy process of dealing with insurance and our home repairs without him and his team. We are still working on everything due to issues with the first estimate on our siding being short on what needed to be done, because the additional adjuster sent out by our insurance company was way off on the square footage of siding that needed to be replaced. Still, Ricardo made sure our home was well sealed while we wait on our insurance. I'm so happy we have Ricardo working with us!

Our 28 cubic foot chest freezer, which has squatted in the same location in our garage for nearly…read more35 years~~has been our workhorse for 52 years. I last pulled food out of it and transferred it to my small upright freezer about a month ago. Last Friday~~the eve of the Labor Day weekend~~I went into the garage and was struck by an odor best forgotten. Yes, it was the contents of my ancient freezer, which had suddenly died and become the entrance to the underworld. Saturday morning, I called Servpro of Cheyenne. Since the contents of the freezer were moldering inside of it, and there were no leaks, central dispatch advised me to tape the lid all around to keep the odor down, and the local office would contact me on Tuesday morning. On Tuesday, Ricardo and Ryan came out to the house, took a look at the situation and provided me an estimate to make all this go away. And go away it did! The next day, Jennifer and Allie came out, donned protective gear, and pulled the most repulsive wads of disgust known to man out of that freezer. Everything was double-bagged, securely closed, and taken to the landfill, where I'm sure the birds will fall from the sky for a month. This morning the women were back to deal with the freezer. Using a truck mounted vacuum system, they pulled all liquids out, then completely sanitized the unit and sealed it shut. They swept, cleaned, and sanitized the garage floor, and did it all with such skill, good humor, and efficiency, I wanted to ask them to move in. They advised me that a second team would be coming in this afternoon, with a trailer, to pick up the freezer and turn it in for disposal. Two strapping young men arrived, picked up that gigantic freezer and plunked it onto the trailer so fast, I didn't even get their names. So here I am, freezerless, out probably $1000.00 in frozen food, and still so happy to have met the wonderful men and women of Servpro Cheyenne, I smile every time I think of them. These people are the best. Ricardo called me several times to let me know when his people would be arriving and what they would be doing. His staff was prompt, courteous, and friendly. All of them knew exactly what needed to be done. (A special shout out to Jennifer and Allie. You guys ROCK!) And finally, Ricardo called one more time, just to make sure everything was OK. Servpro's number is in my phone, now. They will be my go-to if anything like this ever happens (shudder) again.

SERVPRO of Fort Collins - Showing how the walls on each side are cut out.  And the floor needs to be replaced in the attached closet before it can be used.

SERVPRO of Fort Collins

(6 reviews)

I cannot say enough good things about the team from SERVPRO that came in like a bunch of…read moresuperheroes and saved the day and kept the damage from my flooded basement to a minimum. I received a call from my plumber, that was at my home to fix an outdoor issue, and he needed to get into my , freshly renovated, basement to check something in the utility room. 5 minutes later, I get the call that my basement was under water. I called SERVPRO right away and in they came an hour later. From start to finish a week later they were understanding, professional and really kept what could have been a devastating , expensive, issue to as much of a minimum as possible. These gentlemen even came out to check on the drying out on Super Bowl Sunday. I highly recommend!!!!! Thanks again to Tyler, Geronimo, Joseph and George! You guys are the best!

I only gave this a one star due to how we ended up and were treated by this company's restoration…read moreteam. My insurance company called Servpro to come out to our home to inspect the damage done by our water heater. They came out as soon as they could and started the drying process. It took roughly a week to dry it out. They then disassemble and trashed our bathroom vanity and counter top due to the water damage, they also cut out the areas of drywall that needed to be replaced. This completed the first stage. We were happy with every employee that came into our home. They truly made us believe that they were concerned about doing everything top-notched. We like them so much that we were set up to have the repairs done by their restoration team. When the restoration inspector, Clint came in, he was encouraging and left us believing we were in good hands. He said he would work with my insurance company and attempt to get us more money than they wanted to pay out. (Insurance did not want to pay out as much as was needed to fix all the problem areas.) About 3 week of not hearing back, I began calling Clint to see where we were. I got through to him on the first call. He asked me to allow him to advocate for us, again making us believe he was going to get the best payout from the insurance company (again...that didn't want to give us enough to cover most of the damage). This is where business turned bad. After not hearing from him again for a long stretch of time I phoned him again. Left a message and waited for his call only to be ghosted, a few days later again no call back, then again ,then again and then a fifth time. I was able to voice my concerns to 2 other employees that said they would leave a message for him also. To one of the employees I even asked if this job was still something that they were interested in and he assured me they were. After 2 month of my house being turned upside-down, I am beyond frustrated, upset and highly disappointed. I would not recommend the restoration team to anyone looking to get a job done. When a business does not call you back they are not a business worth dealing with. There are a lot of other companies willing to do the work in a timely manner or at the least will inform you what they can or cannot do.

ServiceMaster by Country Lane - damagerestoration - Updated October 2026

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