I have a car that I purchased in late 2024 from Carmax. It is a 2019 Infiniti QX60. I was so excited at the step above from my last car. We of course purchased the extended warranty. That is where the nightmare began. My husband was suddenly hit with a terminal illness and I was left to take care of all the problems my husband usually handled. My truck's engine light came on and I was told by Carmax that I could bring it to them or to an auto repair shop that was recognized by the warranty company that I purchased the car from. My husband had used Pete's for emissions before and it was on the top of the list. They discovered my truck needed a different engine. I say different because it certainly wasn't new. The cost was quoted as $10,000 which was paid by the warranty company. So why now in September 2026 is the truck still having the same problems??? Actually it is worse! After at least 5 times to this shop my car is spewing out clouds of white smoke!!! They picked up the truck on Monday 8/24/26 and returned it on 8/31/26. I drove it to work and back home. As I was driving so much smoke spewed out of the back of my truck I thought it was on fire! And of course my husband died in February this year so I feel like I am taken advantage of as a woman. I am devastated that I can't trust this guy. I have no recourse because I can't trade in the car.It is clearly a lemon and I am being treated like a fool. read more

My Father took his vehicle here because he was unable to pass the Emissions Test. He received good customer service and received verification of passing. read more

Extremely disappointing service. I called Pete's Auto Service in advance about my check engine light and was told to bring my car in Thursday morning. I dropped it off at 8:00 A.M. and left, expecting an update within a reasonable time. By noon, I hadn't heard anything, so I called. The manager (whose name I wasn't given) told me my car was "in line." Why was it still waiting after four hours? I gave it another two hours, called again, and was told my car still hadn't been looked at and would need to be "fit into the schedule." This was never communicated to me beforehand. By 3 P.M. -- with the shop closing at 6 P.M. -- I had no choice but to pick up my vehicle and take it elsewhere. Pep Boys was able to help me right away and provided excellent service. My entire day was wasted due to Pete's Auto Service's lack of communication and poor customer care. I chose them because of their good reviews, but I'll never return. Avoid this place at all costs. read more

I went to have my vehicle emission test last year and fir the first time ever, my vehicle failed. I was so frustrated because I did not know what to do and I had to pay money to have a 30 day extension and they gave me a list of auto shops. I chose Pete's because I was in Burbank and the reviews were good. I went there and the receptionist did a great job explaining the process. They promised that their fix would help me pass the emissions test and it did. I did not expect to pay that much but I wasn't in a position to get estimates. I had also recently experienced a broken door handle and a window that kept getting stuck due to a recent theft attempt and I was frustrated. The staff sensed my overall frustration but agreed to fix my door for the same price and i took the deal. I would recommend them because they were responsive and fast and their staff was amazing! They took my car to the emissions test so that was one less worry and I was able to go back to my life. Bravo Pete's! Petes is a good shop and I would use them again! read more

Pete and his team did a fantastic job helping me with my called emissions repairs. Pete was very honest and professional. The only improvement I would make is to really work on time management. I was informed a job would be completed by 4 pm. I arrived then and waited almost two hours, until closing, to actually be able to pay and leave. Waiting is never all that fun, but I would have preferred not having to wait in the shop. read more

Pete's auto service to the rescue..... Pete's Auto service has regularly serviced my Mom's car for the past 2 years. Our last visit, was due to a broken water hose. Of course, these incidents always happen at the most inopportune time. However, Pete's auto service understood our situation. They worked during their lunch hour to get my Mom's car repaired. We are thankful for the considerate customer service and the exceptional work performed by Pete's Auto. read more

First time coming to Pete's Auto Service and it was a great experience. A+ for Customer Service....I was greeted right away, Pete made sure to squeeze me in his already busy Saturday schedule to address concerns I had regarding my 2016 Chevy Sonic making noises. Not only did he find the culprit (alternator) he fixed it all in one day. Pete and Staff took their time to address all my concerns, they honestly went Above and Beyond to make sure my experience was a great one. I would 100% recommend to anyone who needs their Auto repaired at a reasonable rate and exceptional service. Brenda U. read more

Don't waste your time, left my car on Thursday at 1:00p.m. Tuesday at 1:00p.m. They still had not touched it very poor system no communication. read more

This place is not honest. They say they'll fix your car. Yet I repeatedly had to take it back for them to finally correct the issue. They say they will call you with updates on your car. They never do. You have to repeatedly call them and many times they haven't even touched your car. They say they fix your car but when you take it else where you find out they missed something or half assed something. Stay away from this place. read more

went in for failed emissions test, they were very busy today (short-handed), but very courteous, fixed my problem the first time went back to test station with my PASSED stamp and got my plates. Thanks would recommend highly read more

My car was not able to pass necessary emissions testing and I was just going to wait and see what could be done , in the meantime I researched a few places , a few turned out to be horrible experiences, I have driven by Pete's a few times & decided to check them out , I researched this place just like the others but their customer service was far better which was the Key for me ! Pete' got my Yukon in , serviced it as asked & then went over a few other important things I needed , he checked with me daily to keep me updated bout my car & it didn't take forever either for repair !! If you looking for quality service please check them out read more

I highly recommend Pete's auto service, Pete is a trusted and honest mechanic, which is very hard to find now a days! I explained to him that my 09 Chevy Malibu wasn't passing the emission's test. After taking a look at it, he right away found the problem. Prior to taking my car to Pete's, I had taken it to 2 other shop's and it had been "fixed" by two other mechanics (who charged an arm and a leg), and still the issue continued. Pete explained how the throttle body works and why it was giving me a problem and he also told me that Malibu's are very tricky (if you have an 09 Malibu you know he's right lol). He proceeded to fix the problem, and he gained a loyal customer here! You can tell that after I explained that he was the 3rd mechanic I've gone to, he was genuinely trying to help me save money and fix the problem. Other mechanics would of just tried to hustle me even if it was a simple fix. read more

I recommend Pete's Auto Service. They have fair prices and great customer service. My mom and I recently brought her car in. They took good care of us and we are now back on the road. Thank you again!!! read more

This guy will RIP YOU OFF went there cause his shop was on the emissions paper list of shops when i got there I asked him what the time frame would be told me he would have a estimate at the end of the day or first thing in the morning... I didn't hear from them At all I had to call in the afternoon the next day and his diagnosis was that there was "a lot of oil on wires" which was BS and due to that he spent almost 3 days "wiping them off" till I showed up and told him I wasn't leaving without my vehicle and he started getting disrespectful... then I told him to give me my car and l'Il take it somewhere else but he proceeded to threaten me that if I do that I have to pay him over 300 for nothing then while I waited somehow he was able to finish take the car to the emissions and "pass the test" after he said he still needed time... then on the way home the check engine light turned back on Imao what a joke... I took it to a REAL mechanic and he said it was a ignition coil and after that my car was fine... this guy will lie to u use a computer to erase the code charge u a arm and a leg just so the light can still be on read more

Took my 2011 Kia serento in and Eddie introduced him self and was very nice about explaining to me about how long they have been in business. Got my car back the next day and was happy with the service . read more

Luv dealing with Pete! Always treats me like family! Have been using him for my car repairs and my family. He does great quality work, reasonably priced, always great customer service!!! read more

i had failed my emissions test twice before i got the list of mechanics that were recommended to fix whatever was wrong with my car to get it to pass. pete's auto was the first one on the list, with the most serviced cars and 100% success rate. i checked the other reviews here and decided to go with them, and it was such a good decision! pete and his team were super helpful, and he explained to me exactly what everything on the emissions test sheet meant and how we could get my car all in order to pass. definitely recommend this place and will be coming back in the future! read more

This was my first time using Petes service,but will not be my last.Pete goes above and beyond,he's very knowleged on cars and professional.It took him a little longer than expected to repair my car,but i didnt miss a day of work,because he put me in a rental at his expense(wow!!!!)THANK YOU PETE. read more

This shop is horrible!!! They had my car for three days before they told me the problem. They are not good at returning your calls. I had to go to the shop just to get an update. They said I needed a transmission among other things. They said it would cost $4,000 to fix. I took it to a transmission shop and they said it definitely wasn't a transmission problem. The problem was the wires. Apparently, some rodents chewed the wires. The other shop fixed the problem for $400. I'm so glad I followed my first mind and got a second opinion!!! read more

Very disappointed in the service I received here. Pete's Auto came highly recommended however they did not deliver. This shop kept my vehicle 2 days (initially stating they would only need 1 day to assess issue) and did not provide me with a print out assessment of the issue at all, the sole purpose for me stopping in. I would not recommend them. Poor communication is unprofessional. read more

Never ever again!!! In November 2021, my car was overheating and had a coolant leak. I took my car to PETES for service. It was almost a thousand dollars but I 'assumed' it was 'fixed.' The head gasket was replaced and it ran ok for about three months ONLY! In February of this year, the overheating and stalling continued. I had a temporary fix! Fast forward to now (July 2022) and guess what???? THE COOLANT is leaking, it is stalling, and it is just as 'ill' as it was when I first brought it to Petes!! The car once again went to hot, the gages started fluttering, and coolant gushing from under the car WHILST I WAS DRIVING! Another customer who reviewed the shop also stated that PETES 'claim' the issues are fixed only to have it surface again in no time flat. I was TOLD that it was NOT my head gasket that needed replacing, but something else entirely! So pissed off that I paid 1k for absolutely nothing!!! I am sticking with CERTIFIED auto on 83rd and Pulaski. I should have listened to my heart and head and taken it them in the first place! When THEY say it fixed, it usually is...PETES, not so!!!!!!!!!!!!!! read more

I had my 09 Nissan Morano fixed here cus it wouldn't pass emissions they took very good care of me like I was family and they fixed my truck and it was able to pass the emissions test. Very respectful and knowable of what was wrong with it and good turn around on the repairs and reasonable prices on the repairs done I highly recommend them will be back if anything else goes wrong with my truck read more

Pete's auto is a great place to get car repairs. They have great communication and fairly reasonable prices. My car was completed within a few days even though it was a major job and I am extremely happy with the results. Great job! read more

Best place to take your care right before a emissions test!!! The manger or owner is simply amazing! The team is super nice and helpful

I found Pete's auto service by accident. My car overheated at the Gary Indiana toll booth --I got it off the road called insurance for a tow --they recommended a different Pete's auto service that was closed. So I went online And found another Pete's auto -so I called them. The person I spoke to was Knowledgeable, honest, and and friendly. these are all fine qualities however that doesn't mean your vehicle is going to be repaired accordingly. These people try to keep your expense level down as they have to make a profit as well -And they are very timely and forthright. I have been taking my vehicles to a place in Michigan for 10 years. was I nervous? Yes extremely. However, The owner of the shop I would have to rate AAA plus in knowledge and that is not a light complement. this is a diamond --I would recommend this shop and will recommend the shop to people I work with or strangers --i will take my vehicle there for other things in the future. They work on everything and they care--most importantly they know what the f*** is up. Kudos for real!!!!!! read more

Pete's Auto quoted a fair price for a really difficult car problem we had. When the repair was done, the price was the same as quoted proving their honesty and integrity. Thank you Pete's, you have won our business from here on! read more