Customer service is slack. Once enterprise ealized they had made a mistake no one would own up to…read morethe situation which left me stranded for an hour and caused me to miss a full day of work. BAD bUSSINESS

Got a 2023 Nissan Rogue 10/18/25 went in for my first oil change 02/09/2026 had to replace the…read moreentire oil pan as well as 2 rusted rotors and break pads. Oil pan should be covered under power train warranty but after speaking to the warranty company they are attempting to deny the claim most likely.

Our second time purchasing a pre-owned vehicle from Mark Kendall and it couldn't have gone more…read moresmoothly. He is so personable and made the transaction as quick and easy as possible. All paperwork was handled efficiently and properly. Vehicle is in great condition and I'm loving driving it.

Great customer service, quick turnaround and reasonable rates. I'll go back whenever I'm nearby and…read morein need.

On January 5th, I contacted Sebar Auto and let them know I would be picking up a truck bright and…read moreearly on January 6th. I arrived at 7:00am, even though their business hours are 9-7, and the truck was not on the lot. I had one of the sales guys' (Omar) phone numbers and called him four times before 9am trying to find out where the truck was. No answer. Finally, someone shows up at 9am. I tell them I'm there to pick up the truck and am informed it's at another location -- even though they knew I was coming. They say someone is bringing it over. About 25 minutes later, I'm told a "young guy" is driving it and they want him to take his time because it's a big truck. Another 25 minutes goes by, and then an older gentleman tells me they were pressure washing the truck, something got wet, and now it won't start. He offers to ship it to Cincinnati for free once they get it running. At this point, I still haven't even seen the truck and tell them I want to inspect it. They send me to another location they own, I-40 Auto, about 20 minutes away. When I arrive, the truck is sitting in a field and very clearly was NOT pressure washed -- it just had morning dew on it. AJ (the owner's son) wouldn't give me space while I was inspecting the truck, constantly talking and asking if I liked it. I eventually had to tell him to give me room. Despite everything, I still wanted to move forward with the purchase. That's when AJ tells me they lost the key, and the truck needs to be taken to Ford because the remaining keys won't program. Fine. About an hour later, the truck is towed to High Point Ford. At Ford, I explain the situation to a service advisor named Jessie and am told they'll try to get it running that day. While waiting, I overhear someone mention the truck was just there recently for a check engine light, but the owner declined diagnosis. When I asked Jessie about it, he said he couldn't release any information since I wasn't the owner. I contacted Sebar Auto and told them they needed to authorize Ford to release the information or the deal was off. After nearly 40 minutes of back and forth -- and Sebar Auto claiming I was "getting in the way" while standing quietly in a corner -- Ford finally released the details. To summarize: * The truck was not ready * I was sent to multiple locations * I was given conflicting explanations * The truck had known mechanical issues * None of this was disclosed upfront After all of this, instead of taking responsibility or addressing the situation, Sebar Auto sent me a non-disclosure agreement (NDA) in an apparent attempt to keep me quiet about my experience. This entire situation was disorganized, exhausting, and a complete waste of time. I'm sharing this so others can make informed decisions.

I had a very unpleasant and challenging situation dealing with AJ at this business. If you do…read morebusiness there, ask for Jake. He seems to be very helpful and customer service oriented.

Not only are they going to overcharge you 2-3x, but they'll also mislead you about how much they're…read moregoing to overcharge you. If you want your Volkswagen car serviced, take it somewhere else unless you're really passionate about getting your drivers seat wrapped in plastic (huge value!)

I will not take anymore of my personal vehicles nor all of the company vehicles there either. I…read morehave a 2019 GMC 3500. I went and had two tires replaced on the frontend and have and behold while im sitting and waiting, i am watching one of the guys use incorrect sockets on a elder couples suv having to use hammer to beat the socket off and making several trips to the tool box, could of been damaged prior. well i get my truck back and drive less then 2 miles to my house and the front tires are not balanced, and notice scratch on my front rim, both front rims had been gouged ( scratched) pretty much all of the way around not on one but both, of course im in a rage and they assure me a guy will call to buff out the two front aluminum rims, this happened Thursday and now tuesday no word and no call from mavis so here ya go for youre good review you asked for. DONT USE MAVIS TIRE IN MAYODAN NC.

My worst nightmare- my car broke down while traveling! My 2024 Santa Fe hybrid threw a temper…read moretantrum on a Sunday evening, on 705, just outside of Seagrove. Aka- farm country. 3 hours later, my car was loaded on a flatbed to go to the dealership in High Springs. The next morning Lindsay called to ask me what happened & to let me know they were behind on diagnoses, that there were several cars ahead of mine. Ugh. I explained that I was from Florida, visiting for work. I booked a rental, and relied on locals to help me during all of this. What blew my mind, a call from Lindsay again just before 5pm. Because I'm not a local, he pushed my car through faster & the lead mechanic, Chance, was staying late to narrow down the problem. Code was showing something wrong with fuel getting to the motor. 20 minutes later... he called again! I had just had my car serviced before driving Hundreds of miles & one of the air filters wasn't clicked in all the way! A simple stupid fix! I was relieved. Lindsay also said they had to fix a couple of recalls, but that my car should be ready by 10am the next morning! Stunned, relieved, but i was still holding my breath until the next morning - 9am, again earlier than he quoted- my car was ready! Seriously, I have never been stunned by customer service at a dealership. You all are the best!

This business has been taken over by Vann York…read more They have a few higher end and fast cars. Not bad to drive, but not as tight as a drive like we're used to. Still trying to find the right addition to our "home fleet". Salesman Larry Spates & General Manager Dave Langley - - those are the two names to remember!! Great information! Thank you both.

Had a really bad experience turn into a really good experience today at Flow. Unexpected repair…read morewas going to cost more than it was worth. Ended up trading instead and buying a new XT4 Sport. Brian in service was polite and empathetic - always good service. Had Tia (sp) work my deal and was patient with how many vehicles I wanted to see and test drive. We spent a bunch of time going back and forth on available options. Needed to hit the target features my wife wanted, something I liked and for a fair price. Manager treated me fair on my trade and the deal. Finance guy was fair and knew all of the details of their program. Tia was on it with the same. Everyone was patient, polite and friendly. There about 4 hours but they offer you water and snack. Left happy and cruising in something we really like. Nothing like a Cadillac! Nice job Flow!

I am a single mother. I just took all my savings and finally got my dream car less than a week ago…read morefrom another dealership Out of Greensboro. I brought it here to do an oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day, I I brought it here to do a oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day I noticed around my back tire a piece of plastic was poking out, you can imagine how upset I was immediately thinking it was something they did. They told me to bring it to them and the sales Director. ROBBIE CASPER Was amazing they showed me where it had been like that but apparently the car dealership I bought it from had rigged it to where it was barely holding on Robbie went and got clips that originally were missing from my car out of his garage and put them on my car to make the piece stay in place. They didn't charge me anything and was so nice. They did not have to do that but they have no idea how that wonderful gesture and taking care of something that no one else would and they didn't do might I add, changed my whole day! Very grateful for good people