Peter Martin's employees delivered my washer and when they realized there were clips on the bottom of my barn doors, I went to my basement (my trap door basement in the winter) ans got them a screwdriver. They didn't use it then they broke my clip, shoving the washer in. I called Peter Martin and spoke to him and he told me to replace the clip. I couldn't find the clips by themselves and then I got very ill. The next time I called Peter he had no recollection of speaking to me, could not find my file and when he did he only could find my email I wasn't even given a name. He said he could not remember speaking to me about my claim and then yelled at me because he couldn't find any of my information and then he hung up on me! I am disgusted by the way he treated me. His customer service skills are very lacking and considering they are supposed to service their own products, the fact that he didn't even have my name written down is quite disappointing. The way he treated me was vile. I would not recommend buying a product from him ever and he is a complete rude individual. I do not care how long he has been in business I would prefer to get my money back than to deal with him or his rudeness ever again! Photos attached. This is jow my barn door looks now thanks to him and his son who did my delivery. read more

We just bought a Frigidaire washing machine from Peter Martin Appliances and it's fabulous! Really good quality and it holds a lot of laundry. The men who took the old one away and installed it were efficient and friendly (the whole thing took them about 20 minutes!). Very happy. read more

So pleased with our purchases from Peter Martin. We have used Peter Martin for the past 20 years and they have consistently delivered excellent service. Just recently I had my 7 year old BOSCH dishwasher serviced, and the technician was kind, efficient and friendly. I wouldn't buy anywhere else. read more

When we bought our own appliances we took extra Warranty then we went into lockdown He wouldn't have been able to come in during lockdown He could have extended that warranty but chose not to very disappointhings Due to covid read more

I had been buying my appliances from here for years. In March I received my dishwasher after a 5 month wait (not their fault) and had them install it. Over $1600.00 for the appliance and service. Once installed I immediately got a leak in my plumbing. The tech who returned 3 days later said my plumbing was old and the installation created another leak from my garburator. He said he would see what they could do. Another weeks delay and I started calling. I was told it was my problem because old plumbing was not covered even though the install created the new leak. I then spoke to Peter Martin who was not empathic and again stated the same. I agreed the plumbing was old and I was prepared to buy a new garburator and have them install it at their cost. He wouldn't even consider it and stated I had to hire another plumber to assess what he admitted was the installer's fault. If the plumber stated it was not their fault then he would negotiate. Terrible Terrible service and customer response. We all have older plumbing and even if it is not creating an issue before they install a new device, it's our problem, according to Peter Martin. I am in the process of updating all my kitchen appliances and would never deal with Peter Martin's again as a result of their lousy service. Just remember if you buy from them it will cost you a lot more to fix their mistakes. I won't make that mistake again read more

I have listened to your advertising for many many years. I finally needed to come by your location for a part for my fridge. The immediate visual inside the front door was clean and tidy. I then turned the corner and was confronted by a woman sitting in a chair. I asked where parts is located and she rudely replied "thats me". Well, without going further, our conversation went south. I found her 1 of the rudest, most arrogant woman that I have yet had the experience to deal with before today. I did speak to a co-employee outside and she advised me her name is Dawn. She also advised me that I am by far the first to speak of her in this manner. Dawn may want to consider not dealing with the public and maybe flip burgers at MacDonalds where she does not have to share her ignorance with customers. A true disappointment Peter Martin. 0 star rating..... read more

Great Service and great price. They Delivered to Copetown right in to my house. Everyone wanted to drop freezer at the curb.

This place has the worst delivery and customer satisfaction. We purchased new appliances for our kitchen. Fridge Stove and over the Stove microwave. The fridge and stove were delivered and my understanding was that they would be set up and ready to roll. All packaging was left on by the delivery guys. After we removed all the packaging we found damage done to the freezer door. We did not have are microwave yet. I called and wanted to talk to Peter Martin. He finally called me after week. During our conversation he told me that his delivery people don't have time to remove the packaging????Then we got on about the damage to the freezer door. He explained to me that the manufacturers are pushing appliances out the door because of demand and there has been lots of issues. I said that is why he should be removing packaging and inspect for flaws to ensure his customers are happy. He did not like my comment and hung up on me. I have tried and tried to get this resolved. Then I receive a cheque in the mail as he cancelled our microwave. I tried to get my bank involved as I wanted a refund for everything and was going to go somewhere else. I paid full with debit and there is nothing they could do. They suggested small claims court which I am in the process of getting going. Save yourself some grief and stay away from Peter Martins. IMAGINE HANGING UP ON A CUSTOMER SPENDING $4500 IN HIS STORE. Shame on him. read more

The absolute best place to purchase appliances. Something for every budget, and beautifully displayed in a spacious showroom. But it doesn't end there; repairs and service, when needed, are scheduled in a timely manner and workers are punctual and courteous. We have full confidence in Peter Martin Home Appliance Centre, and if you haven't checked them out, by all means, give them a try and avoid the indifferent and inconsistent service of the big box stores. This is how buying major purchases is supposed to be. read more

We really appreciated the service we received from Peter Martin's. They are knowledgable, and gave us good prices. We got great service from Chad and the rest of the staff also seem very friendly and helpful. They are the professionals and are long term employees as opposed to someone who has been in sales for a month or two at the big box stores. They know their business and it was a pleasure doing business with them. read more

I was referred to Peter Martin based on a recommendation from my girlfriend's parents. Considering I am a full-time student and money really is an issue I have to deal with everyday, I went with Peter Martin because I heard they have great service. Unfortunately, the only good experience was during the purchase, but after that the service was terrible. The lady on the phone made it seem as though asking for them to put my house on the bottom of their repair route (the days they had available - I have school and oral surgery in the morning) was the biggest favour imaginable. Not to mention, when I called her out, she begins to lecture me about company policy. The repair man that comes to my home, instead of taking time to look at the Fridge and Freezer, expected my compliance with his decision that nothing was wrong. Instead, for a Fridge not providing correct temp on recommended settings suggest I should crank it up to the coldest levels. I asked for the manager, but apparently the manager was not available so I was told they would give me a call back, nothing.... I am left feeling like a fool, and angry. In addition to feeling as though the repair guy that to my home treated me badly because of my age. Considering I was not yelling at him, but simply disagreeing and defending my position, he provided a bunch of excuses and then walks away. UPDATE: The owner calls me and was very very difficult man to talk to. Wanted to give him my story but was accused of trying to slam his staff. He would not let me talk and gave me two options listen to him or he refunds me the money - simply put, to shut me up. Terrible experience with this company, do not buy. read more