This man has rewritten and updated his response to my review *hundreds* of times since I posted it. Take a look at the photos, this is not normal behavior. Mr. Lee, you can attempt to gaslight me all you want, you are still updating your replies multiple times a day despite no interaction from me. It is also wild that you somehow think I am leaving a negative review because you "refused" to see me, and feel the need to write a book about why you think this is true. Let me make it clear - you can twist whatever details you want, but I was not interested in your services after your rude text message, hence my cancellation, and I wanted to make it publicly known the way you talk to patients. Full stop. Move on.
Every time you update you review, you are just proving to everyone else that you are unapologetically defensive and unprofessional, with no accountability or self-awareness. It doesn't actually matter what my version of events is versus yours (although mine is backed by evidence), you just continue digging yourself into a bigger hole, proving my point about your lack of communication skills.
Nonetheless, your claim that I was a "no show" to an appointment in 7/20, and therefore already "dismissed" as a patient is a blatant lie. I was waiting on you to confirm the cost of the appointment after you said it should be 100% covered, and you never did until I reminded you the day prior. Suggesting that's rude behavior or that I'm somehow at fault for your lack of follow-up is ridiculous. You are either twisting this story to fulfill your narrative of patients always being at fault when they have something negative to say, or you are completely missing the point... probably both.
Mr. Lee - maybe you should take a step back and read the negative reviews you have, and reassess the way you are speaking to people in general. Typically, patients don't want to see doctors who respond in a defensive and combative way, when all they want is to confirm insurance coverage. It's your business, so up to you if you want to be disrespectful, unprofessional, and flippant, but certainly don't try to cover it up with lies when it backlashes. In your 284th edit to your reply, you claim you are 'non-combative', yet calling me 'obsessed' and 'disturbed' when you continue to update your review a dozen times every hour. The bottom line is I don't want to interact with you again. Ever. There is a respectful way to communicate with people, and unfortunately it seems you were never taught that and somehow made it to adulthood.
By the way, your points on Delta are completely valid, and I sympathize with dentists that are going through this situation. You might be shocked to know that several dental offices who I recently contacted were able to communicate this respectfully, and not once did they make me feel guilty about being covered by Delta, because that is not my choice. That is called being mature and professional, free lesson for you.
And yes, I agree, "actions speak louder than words" - you are supposed to be a dentist, but apparently you like to spend most of your time on Yelp editing your reply to my review - HUNDREDS of times. Like are you OK? Ironically, each time you append to your reply is proof that you're an entitled dentist - you have the audacity to judge prospective patients' financial situations, and somehow wanting insurance to cover a routine dental cleaning is something you feel necessary to shame people about. Mr. Lee, you are not the only dental practice with hygienists that can perform a good cleaning. Here's a reality check - no one is reading your replies and thinking "this guy seems trustworthy and offers five star customer service that I would love to pay out of pocket for".
If any prospective or existing patients are wondering, this man has numerous 1 star reviews from patients who have proof of him "cyberbullying", "blackmailing", sending "angry text messages", "threatening" patients, and acting "rude, obnoxious, and unprofessional". Do you want this guy working on your teeth?
Please get off Yelp and stop editing your reply every 10 minutes - apparently you have a very busy office with patients to attend to. I would also suggest asking Delta to remove you from their site since you are so anti-insurance. read more