Ever since this place has gone under new management, I really love coming here. The staff is…read morefriendly and knowable about most pet need questions. They have brands I trust to feed my cats, and their prices are not that bad. They also have organic food for people who want a natural approach to pet food. They also do dog Grooming On site, and sell other pet lover knickknacks. The owner has a lovely, sweet dog that sits at the check out that loves attention, and is an added bonus to the shopping experience

Excellent customer service and knowledge of brands. Not a huge store but they have everything you…read moreneed for your fur baby! The staff offered samples of food for our new pup to try and they even gave him a personalized name tag. ~Happy customer

Wow. The customer service here is outstanding! Staff was friendly, very knowledgeable and very…read morehelpful. Plus they gift-wrapped my order for free! Perfect for an expert birder, or someone looking to pick up a gift for a bird lover.

On one side of this plaza, you have three stores that are side by side. I typically visit Winners…read more(it's a decent one) and Duchie's (free fried-up protein samples at a grocery store is awesome). Next to Duchie's is PetSmart. I have ignored PetSmart each time I have been in this area to shop. I decided to pop in today and break this cycle. I have betta fish as pets. I went there to take a look at the selection. It's okay. I also visited the guinea pigs. I almost want one. Staff are friendly. I didn't need any fish supplies, but they have everything I need to keep my fish happy. I was simply there to browse. There is plenty of parking at this plaza. (249)

We had our dog groomed here about 3 months ago, everything went well…read more This time: Had a grooming appointment for 1:30. After waiting for service for 5 minutes, I was told they had a backlog and could not take my dog for 3 1/2 to 4 hours????? At least they could have called me ahead of time to let me know. I won't be doing business with this PetSmart store.

Having our pooch move from another city to Waterloo meant we had to look for a new groomer. Looking…read moreat other services around the KW area, I was drawn to Clippers because of the homey feel I got from their page and reading about their staff. The parking lot is a little small but it's in a nice location where you can easily hop over to a coffeeshop or other places while you wait for your pet to get their cuts, etc. done. I liked that the staff in the back (who would be doing the haircut) was the one directly talking to us to get exactly what we wanted. She asked us the right questions, and in great detail. My partner and I had concerns about our dog's nails and they were able to clip them (which gave our little one great relief!). I was very happy with the service and we got exactly what we told her to do for our dog. Overall, it was a very good experience!

I've been coming here for years. Although the employees in the back are excellent, I have received…read moresome attitude and rudeness from the girls at the front desk. When I came in for my cats appt- there was no hello or smile it was just " whos this". Even though there is a chart right in their hands of previous appts- I still get asked what would you like today. So I said the same as last time. After some more rudeness I had drop my cat off and came back an hour later. The girl at the front asked me what I was there for. I was shocked that just an hour before that I had dropped my cat off to her. And after I said I just dropped him off - more attitude. A customer had come in when I was sitting there waiting- and she again gave attitude to another customer. The customer said " hello how are you" and right away the recptionist said " who's this" very rudely. I would be going to another place but unfortunately there are not many places around that will cut cats. I don't want to make them look bad but this has been happening many times now and I feel that if you are dealing with the public- a simple hello and or a smile would be nice. Especially for the price I pay for my cats hair to be cut. The employees that actually work- in the back- are great and keep up the excellent work!

I asked Mandy to come to my home twice in one day for a walk and then a walk and feeding while I…read morewas in a wedding. From the moment we began communicating Mandy was so lovely. Prompt communication, friendly replies, very accommodating, reasonable prices. She was really amazing to deal with and eased all my concerns about walking a skiddish rescue, the rescue actually really loved her. I will hire Mandy every time I am in Waterloo needing help.

My dog WInston has been going to B-Pro Grooming for fve years now and he loves it. As soon as he…read moreenters he greets all of the staff with lots of cuddles. Winston is a Bichon Frise and is groomed by Ginger who does an amazing job.

I have been dealing with rudeness and condescension from the owner Barb and her daughter Ginger for…read morealmost a year. The only reason I stayed was because of the excellent groomer Albert who was wonderful with my dogs. Today was the last straw and we quit. I would never recommend this facility.

--do not take them here…read more From the moment we arrived to pick my dog up, the environment was loud, chaotic, and completely unprofessional. Dogs were barking, crying, running loose, and Maria and the staff were yelling at all of the dogs. You could hear the staff and the dogs were crying and whimpering behind the closed door. There was no sense of calm, care, or control !!! Maria didn't just scream at the animals--she also yelled at my mother, a first-time customer, as well as another client, due to the fact that she did not like that we had concern for our dogs. When I attempted to call back later to speak with her calmly and professionally, she hung up on me. My mother was in tears. Before we left, she even yelled "Good riddance. Good luck. Take your dog and leave." This is how the owner treats people. The grooming was incomplete, my dog came home smelling horrible, and he looked like he had been handled carelessly. There were moments while waiting for his appointment to be over where we considered going into the back ourselves to get him, we didn't feel he was safe. This wasn't just a bad haircut. This was a disturbing, hostile experience from start to finish. There is absolutely no excuse for yelling at animals or customers. If you care about your pet's wellbeing, seek out a groomer who operates with compassion, professionalism, and basic decency. This was the opposite.

Maria is amazing! Have been going to her for over 12 years. I had a large Bernese and now a tiny…read morePomeranian and she has done amazing work with both of them. She truly cared about our pets and does the best grooming

I had a terrible experience with this business and the owner is incredibly unprofessional…read more I originally contacted Aaron for dog training. Through email he said he offers two sessions for $180 and in no way indicated that this was a promotion or a deal (he has no pricing structure on his website). We schedule a time for him to come over and he does not show up. He provides no warning before or notification after; he simply doesn't come. I contact him to reschedule, and once he does come I pay up front for both sessions. If it was hard to get him to show up for his job before he had my money, it was impossible to do so after. On July 13, 2017, I email to set up a second session. I did not get a response for almost two weeks. On July 25 I try to schedule the session for the 28th. I get no response until the 30th. On July 31 I try to schedule a session for August 4 and get no response for over a month. On Sept 11 I contact him again to try to schedule a session which I have already paid for and we decide on the date Sept 17. Again, he does not show up for his scheduled appointment with no contact letting me know beforehand or trying to reschedule afterwards. It's now been over two months and it is clear this person is not at all reliable, so I ask for a refund, which he agrees to. He makes and breaks commitments to refund me Sept 21, Oct 16, Oct 30, and Nov 23. Finally today, 5 months since I tried to schedule the session and 3 months since he agreed to a refund, he refunds me not the full $180 I paid, not even $90 since he did almost fulfil half of his agreement, but $55 because he claims that his sessions are usually $125 instead of $90. Hard to say since he doesn't list his prices anywhere. Overall I could not in good conscience give anything but 1 star and I hope to save someone from the headache I have dealt with for the last half a year.

My dog has been going to Wag and Walk once a week for months and we've been very happy. My dog has…read moreirritable bowel syndrome made worse by stress. We were worried at first that she would be stressed after being away from home but if anything she's calmer.