I don't agree with the previous posters comments. I'll admit I'm not an expert at hedgehogs, but I…read moreshop in this store since it has opened and every time I've been there I've been impressed by the knowledge of the salespeople and the obvious care they give to their animals. They helped me find the right food for my dog who was going through a nasty bout of digestive problems, and now he's back to great shape. He gets excited when we pull into the parking lot since he loves visiting the store (and it doesn't hurt that he always gets a new toy or treat after each visit). I even used their new self-bathing system and it worked great - no mess in my house to clean up afterwards. I know from talking to people in the dog parks that everyone has a different opinion about dog training, what food to feed, what breeder to use, etc. The poster before obviously has strong opinions about hedgehogs, but that doesn't mean they're necessarily shared by everyone. Paul D.

Im a big fan of olivers. The staff is the most helpful i've ever encountered. I came into the store…read moreabout a week ago or so with an odd issue with my snake. The employee i spoke with was very nice but she had no idea how to help me, much like the other stores i had visited looking for help. But she led me over to the check-out where she proceeded to research on the internet potential solutions for my pet. In the end we found someone with a similar problem, and they mentioned their solution. I will always be greateful, Kita is still alive and well. The other stores i visited were not willing to go the extra mile to help me. Olivers took more of an interest in me than the store that i originally bought my snake from. I will never shop at any other pet store. Lacy

PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

Order placed April 3, dropped off/shipped April 9, arrival April 17…read more Petmax did not meet advertised their policy, advertised same/next-day shipping, 4-5 day delivery time and the return process was not accessible or accepted. Due to Petmax + courier delays and the product becoming unusable for its intended purpose after discovering health issues with my cat, I contacted Petmax before the delivery was completed. Petmax instructed me to refuse delivery to receive a full refund, but the courier entered my building unauthorized, left the package in a common area without my consent, and removed my ability to refuse it. When I tried to resolve the issue with Petmax, I was required to follow a return process I cannot complete due to my disability, yet I had to disclose it to request basic assistance and proper application of their policy. Despite this, I was offered store credit minus $17 shipping fees or a physically impossible return method. Petmax stated they work with several couriers and those couriers had limitations, which is why I was refused accessible return. Upon research, the information Petmax provided appeared inconsistent with published policies from their courier network and the available courier pickup options, that offer paperless return pickup services. Other customers are allowed returns and full refunds but I am excluded from it because I have a disability that makes certain acts physically not possible for me.

Had such a great experience today at this Petmax! Came in looking for kibble for my poor pup who…read morehas about a million allergies and intolerances. I thought it was going to be a difficult shopping trip but Emma made the experience so amazing! She was so patient as she had to show me so many foods before finding something that works but she never made me feel rushed and her knowledge was incredible. I was totally impressed, she is clearly passionate about what she does. she is a great face for the company and you should totally ask for her next time you stop by!

We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

This is a great pet store and the owners will go the extra mile to meet your needs. During the…read morelockdowns, they took phone calls, did special orders and were really available for the animals. That's what I want in a pet store!

A great pet store with LOTS of variety and friendly knowledgable staff. No matter which staff…read moremember you ask a question to, they always have an answer or will find someone who does. You can tell that customer service is their focus. The store is always clean and well stocked, even during busy times like Christmas. There is a vast selection of pet products and they carry well known and independent brands. They are a bit more costly than other pet stores but they often have really great sales.

The place itself is pretty big, and most of the staff are pretty helpful. I used to go here just to…read morebring my dog to meet the friendly staff, get a treat and I would buy things I didn't need just so my dog can go out to a store for fun. However, I meant one lady I think she's a manager who is very rude, condescending and dismissive. Hence, I have not gone back. Because of this horrible experience I have not gone back. REN's Pets, hire people who actually have customer service. Horrible experience.

Love this company! I've been using them for almost three years for my cat, birds and lizard. It was…read moreso hard to find someone qualified to look after the lizard before I found Creature Comforts. They're super professional, can accomodate last minute emergency trips out of town, and will take care of my house plants. I never have to worry when I'm away because I know my menagerie is in good hands!

Took my Cavapoo pup for his 1st grooming at Hot Hounds in Streetsville and have to say he looks…read moregreat! I was quite nervous as this breed has a definite style and she completely nailed it! Debbie was recommended and I would in turn recommend her. My pup came out with a wagging tail and licks, jumps for Debbie. Thanks Debbie and Hot Hounds, see you next time! Wendy

When I was in the market for a new groomer for my pup I asked around and in a week 3 different…read morepeople highly recommended​ Debbie at Hot Hounds in Streetsville. As any pet parent knows it's difficult trusting someone new with your beloved fur baby. Debbie​ gives him one on one attention and clearly is a dog person. Watson was never left alone or put in a cage to wait. Not only that - he got the best haircut and was happy and​ calm when I picked him up. Worth the price, easy​ to book, great results​ and most importantly peace of mind. Will be a repeat customer​.