Please be sure to maintain very frequent communication with them if you need to wait for the pet…read moreyou would like to adopt to finish quarantine. I believed I was doing so and the puppy I was waiting for was adopted right out from under me. I have many messages between us specifying which animal I was waiting to adopt. Yet still it was adopted by someone else. There was no sense of remorse for ruining my birthday present, nor was there any remorse , more importantly, for their error. I was told to come and pick another one like it was no big deal. For me it was a big deal because I already had chosen a name for the puppy and purchased many items for that specific puppy I felt a connection with. I do not want anyone else to be treated in this harsh, uncaring way. I do not want anyone else to go through the same pain. I think what is the most hurtful is their inability to take responsibility for their error and the heartache it has caused. They simply maintained focus on some set of notes they had filled with misinformation that I was able to prove it was misinformation with photos from our thread of mesages. That in itself represents their irresponsibility and concern for client feelings I am hoping this improves their responsibility to the commitments they make, as well as the accuracy of the notes they maintain. I hope they learn to return to message threads to review the conversations they hold. These conversations contain needed information for the adoptions they conduct. I hope they learn how to rectify their mistakes and admit to them. This is a fabulous way to earn people's respect and confidence in their ability to maintain a rescue.

Not sure why my profile says I'm from Francisco, but I am not. I am a local resident. I'm…read morewriting to express my disappointment with the experience I had at Carol's Pet Grooming Salon during my most recent visit. I have been a loyal customer for over 20 years, and until now, I've always trusted the care and professionalism they have provided. I had a 12:00 noon appointment for my small dog, and under normal circumstances, grooming has taken between 2 to 3 hours. At drop-off, I was told this visit might take closer to 4 hours -- which, while longer than usual, I accepted. However, I was shocked when it ultimately took 6 hours and 20 minutes before my dog was ready. This extended time is unacceptable, especially for a small dog who cannot comfortably go that long without food or a break. I raised my concerns at pickup and requested a refund or partial credit, but instead was told that the long delay was due to the care and time they take with each dog. While I ABSOLUTELY appreciate quality grooming, this SHOULD be factored into how appointments are scheduled. Leaving a dog for over six hours without clear communication or updates is both inconsiderate and, frankly, irresponsible. I expected more from a business I've supported for two decades. Unfortunately, based on this experience and the lack of accountability, I've decided I will not be returning.

What a wonderful experience! Called the morning of and Melissa, the owner, spoke with me…read morepersonally! So professional, understanding, and accommodating. This was his first grooming appointment, we couldn't be happier, and clearly neither can he. We were referred by a friend and will definitely recommend The Groomery to everyone :)

Another happy customer! My golden retriever, Goldie, looked great and the people at the Groomery…read morewere timely too. The woman at the front desk told me about 2 hours, and at the 2 hour mark I called to check, she said just another 15 minutes, which was perfect for me to get over there. All together it came to $88 which isn't far off from what I normally pay. Thanks Groomery staff!

I was greeted when I walked in. I found what I wanted which was in stock and checkout was quick…read more Smooth transaction.

Located in what was originally a Genovese Drugstore, Pet Supplies Plus Lake Ronkonkoma is the east…read moreanchor of Lake Shore Plaza. Where Genovese Drugs had fulfilled the needs of humans, Pet Supplies has fulfilled the needs of their pets. This pet store features aisles of dog, cat, and pets essentials, live fish,small animals, and reptiles, a grooming salon, and more. My Dad and step-mom have been here many times for the needs of Shane, the family labradoodle. On some of their visits, they have picked up Blue Buffalo and used the grooming salon to trim his fur. When my Dad and step-mom are away, Shane is uncomfortable around strangers. During the recent grooming session, Shane was acting up causing it to end early. Their groomers were professional and refused to charge my Dad and step-mom for their time. The first of my three visits here was with my dad to pick up Blue Baffalo for Shane. After this visit my Dad told me about the cute kittens up for adoption. This is what brought me here two more times. On my second visit the kittens were adopted. On my third visit here, when I walked inside then made a right and proceeded past the front registers, my heart melted when I saw the black kitten in the cage. It was so tempting for me to walk out of here adopting the kitten. Unfortunately, I live approximately 3,000 miles away. This is a pet friendly store where customers can walk around with their dog. I walked around here with my step-mom and Shane. Shane even befriended a feret up front. From the two times that stopped by here, I find it kind of neat that there is a superstore appearance at the same time there is a mom and pop vibe. The employees here were friendly. One of the women working in the back asked to say "hi" to Shane. The store is an enjoyable place to browse. I enjoyed looking at the kittens for adoption, the live fish, reptiles, and small animals. I also enjoyed watching the dog explore a store that was the equivalent to me exploring Toys R Us when I was a child. Seeing him look at the aisle of bones was like seeing me walk through an aisle of Hot Wheel cars during my childhood. As far as value, the price is most likely going to be higher than the chain discounter. However, there is the value of the Community having a mom and pop pets superstore where decisions are made locally instead of at some faraway corporate office. The mom and pop running Pets Supplies Plus Lake Ronkonkoma are obviously doing something right since they have been in business since 2010 and I am the latest of several Yelpers giving them Four Stars.

Best Ever !! so happy to have switched my girl to raw... most friendly knowledgeable staff of…read morepeople ever... if I have any kind of issues with my pup, I feel most of the time they know better than the vet, and most of the time they're correct.Its also my pups favorite place to visit !! love these guys !!

I was looking for raw food for my furball since the place by me was going out of business…read more The store has a huge selection of raw dymanic (3lbs and 6lbs) raw flavors. While looking around, I saw the store had a puppers cup birthday cake in blueberry, pumpkin and another flavor. I meant to get pumpkin and picked up blueberry to celebrate my furball's 1st birthday. Oh well. There was also a snack that prevents ticks naturally from Crumps' Naturals garlic liver fillets. It is garlic chicken liver. My furball couldn't get enough of the snack. Can't wait to try other stuff.

Catrina took care of my cat that required a shaving due to heavy matting and trimmed her nails…read more What a difference! Very satisfied here. I highly recommend.

I highly recommend Catrina. We have 3 dogs. She takes good care of them and her assistant too. I…read moreask her to cut my Pekingese like a Shitzu sometimes and she looks amazing. She has a lot of patience, cleans them, does nails and everything. She has gone over and beyond in certain situations. Every dog I have has a different personality and one has a collapsed lung and she takes great care of all of them. She definitely knows how to take care of the separation anxiety dogs. I have 2 of them like that. I highly recommend her. Thanks for all that you do Katrina!

Molly loved it. I got pictures and they have events. The dogs are not left unattended at all. They…read moreare watched and go in their private room for an hour in the day to rest and then again at night to sleep. It was a great experience and the people are great. Got a bath before she left.

They do great with daycare but wouldn't recommend grooming. Got my dog back and she smelled…read moreterrible plus was loaded with hair even after getting the upgraded bath. The place smells absolutely awful like they never disinfect and after 100 dollars spent, I have to bathe her again...not the best experience

Absolutely the Best Place I've Ever Taken My Dog - 10/10 Experience!…read more If you're looking for a place that will treat your dog like family, look no further than Cozy Noses. I cannot express enough how grateful I am to have found this facility, especially for my unique situation. I have an almost two-year-old Belgian Malinois named Athena. She's incredibly smart, loyal, and protective--but she also has a history of extreme aggression, which makes finding a safe, understanding, and well-equipped boarding facility a real challenge. I was going out of town for just under a week and had no friends or family available to watch her. Naturally, I was anxious and stressed about where she could stay, especially since I'd had bad experiences in the past with places that didn't understand how to work with dogs who have behavioral issues. After doing a ton of research and getting referrals from family and friends, I came across Cozy Noses, and I'm so glad I did. From the very first phone call, I was met with nothing but professionalism, kindness, and an honest willingness to help. I probably called them four or five times before even dropping Athena off--asking everything from what vaccinations were required to whether her specific needs could be accommodated--and every single time, the staff was patient and thorough. They never made me feel annoying or bothersome for calling so much. That alone gave me a great first impression. I let them know up front that Athena has had incidents of aggression in the past and that she should be marked as "do not touch" or "do not approach" for safety. The staff took this very seriously, and they handled it with so much professionalism and care. On the day of drop-off, the process was smoother than I could've imagined. The kennel was freshly cleaned and ready for her, and the environment felt calm, organized, and welcoming. While I was away, I called in regularly to check on her--and not once did I feel like I was being a burden. The staff was always ready to give me updates on how she was doing, what her temperament was like that day, and whether she was eating and resting well. They truly catered to her individual needs and made the entire experience stress-free for both of us. Knowing she was being looked after by such competent and compassionate people gave me complete peace of mind. By the time I picked Athena up, I could tell she had been well cared for. She was calm, clean, and seemed surprisingly at ease considering her usual behavior in new environments. I was absolutely blown away. This facility is clean, organized, and clearly run by people who genuinely love animals and understand their needs--especially those with more challenging temperaments. I truly believe Cozy Noses went above and beyond for us. I now have complete trust in them and wouldn't hesitate for a second to bring Athena back in the future. If you're a pet owner--especially one with a high-energy or reactive dog--you know how hard it is to find a place you feel safe leaving your fur baby. Cozy Noses is that place. I cannot recommend them enough. Thank you from the bottom of my heart! -- Hailey & Athena

We've had a great experience here. I've used other kennels and they were awful. These guys pay…read moreattention to our meds needs and special diets.

If my family's dog could speak, Shane would give the Fur Machine four stars. Acting as the human…read morerepresentative of my family's dog, I will be channeling the review. My dad and stepmother are very meticulous when it comes to Shane's wellbeing and health. They will not settle on mediocre establishments. The Fur Machine is miles above mediocre. My family has been using the Fur Machine for Shane's grooming needs. The Fur Machine, as evidenced by their high rating average, is a reputable grooming shop that provides a sundry of services for dogs and cats. My firsthand experience with this highly reputable business took place last week when I visited my family. A couple of days short of Shane's one year anniversary, it was time to give him a haircut. He is a labradoodle that requires a lot of grooming. When we arrived at the Fur Machine, an enthusiastic staff greeted us. They seemed to adore animals. Shane seemed to pick up on this positive vibe. This visit was on a busy day. The enthusiastic woman who took in Shane promised that he would be ready in two-and-a-half hours. Keeping to her word, a newly groomed Shane was ready by the promised time. If Shane could Yelp, he would say that "The Fur Machine did a fantastic job grooming me. The before and after photos are evidence of the remarkable haircut that the Fur Machine gave me."

The fur machine did a wonderful job on my 2 dogs I have two small dogs that look great and smelled…read morewonderful.