Had such a great experience bringing my dog Hazel to Vetco inside Petco! This was actually my very first time ever visiting Petco, and I couldn't have asked for a better introduction. The receptionist was absolutely amazing--so kind, welcoming, and patient. They took the time to explain everything clearly, which really helped put me at ease as a first-time visitor. Most importantly, they made my little pup Hazel feel safe and comfortable the entire time. The overall experience was smooth, friendly, and reassuring. I truly appreciated the level of care and attention we received. I'll definitely be coming back and highly recommend this location to other pet parents! read more

Petco - Pet Stores Near Me - San Jose, California

While running errands, I stopped by Petco to look at cat carriers. It's a very nicely organized store with plenty of employees ready to help. I stopped by the adoption section and visited with an adorable kitten named Plum. Hopefully she will get adopted soon. I browsed the cat food selection and was impressed with the selection and variety of cat food. I asked for help in finding a cat carrier. An employee took me to that section and showed me a few varieties. Their supply was low because their delivery truck was late. I'll have to come back when they have a bigger selection, which is fine. I'm just doing my research first before I make a purchase. I visited the birds, reptiles and fish before leaving. There were quite a few parakeets for same in different colors. My favorite were the blue ones. They had two different types of parrots that were so beautifully colored. There was also one chameleon hanging out in his enclosure. They have a nice selection of fish as well. It's fun checking out the store and seeing the available pets. I appreciated the help I got from the store employee. I will definitely be back. read more

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WOW, just WOW! My mom and I were absolutely blown away by the service we received from the Vetco Cottle team--Claryssa, Dr. K, and the wonderful receptionist with short curly hair, glasses, and green eyes. They went above and beyond our expectations with their efficiency, attentive listening, knowledge, compassionate care, and the way they provided clear education while also being mindful of the financial strain that can come with veterinary care. Most importantly, they were honest and transparent, giving us every possible option so we could make the best decision for our household. I brought both my dog and cat in after a very frustrating experience at another local vet. At that clinic, I was promised prescription approvals for online ordering, but after spending over $200 for both exams and making multiple calls, I was given the runaround and told I had to get documents from my previous vet myself. Exhausted, I gave up and tried Vetco Cottle. From the very beginning, the difference was night and day. Setting up the appointment was seamless--I was able to get in the very next day. The Vetco team truly listened to my concerns. Without me even asking, they reached out to my previous clinic to get the needed records and handled the prescription refills with no problem at all. As someone who works in healthcare, I know what quality care looks like. It means taking the time to build rapport, educating families on their options, and showing genuine compassion. This is exactly what the Vetco Cottle team delivered. I left feeling confident my pets had received the best possible care, and I will be recommending this location to all of my friends and family. Thank you, Claryssa, Dr. K, and the amazing front desk team--you've earned lifelong clients in us! read more

Petco - Zelda is looking for her next treat from claryssa, the only time she has been to a vet office and not cowering in a corner from fear - Pet Stores Near Me - San Jose, California

what is wrong with this place? there is never anyone available to help customers. The last several times I've been there the employees are nonexistent. you can stand in line for 15-20 minutes and no one will show up. You can run around the store looking for an employee and find no one. I went to pick up my dog from the groomer and no one was at the cash register, i couldnt see anyone in the store, i knocked in the employee only door, i cracked the door open and asked if anyone was still there. silence. worried they had just closed up and left my dog there (reddit pet grooming horror story-style), I went into the kennel area, and finally someone appeared. They kept telling me to go pay first and when I said no one was in the store they seemed unfazed and kept telling me to go pay. Then when I asked what the total was they said it would be $35 for grooming? why? read more

Went to Petco's vital Clinic very nice staff doctor very knowledgeable and they loved on this little kitten and gave me lots of resources. Very very professional and clean place. Thanks again. read more

Petco - We rescued a small little kitten - Pet Stores Near Me - San Jose, California

I enrolled my poodle, Chanel, in the Fundamentals class at the Petco on Cottle Rd, and I can't say enough good things about our trainer, Amelia. She is patient, informative, and very attentive. Chanel responds so well to her teaching style, and I love that Amelia gives us homework to practice at home. Chanel has made great progress with her sit, stay, down, and leave it commands in just a short time. The classes are also offered at a very affordable price, which makes them even more worthwhile. Chanel can be a bit leash reactive, and Amelia has shared practical tips and best practices that I can use outside of class. They've already helped a lot. I'm really happy to have found this training program, and I'll definitely continue bringing Chanel here. Amelia has made the experience enjoyable and so rewarding for both of us! read more

Petco - Chanel completed her training. On to the next class - Pet Stores Near Me - San Jose, California

Okay, can we just take a moment to talk about the handsome guy with the charming voice, smells super sexy ,who helped me at Petco a few days ago?! I came in just to grab some treats for my cat, but ended up smiling the whole rest of the day because of this one employee. You know who you are! He was super knowledgeable, kind, and honestly? That voice could sell anything. I don't know if Petco trains their staff to be this helpful and sweet, but this guy went above and beyond. He helped me find the perfect toy for my anxious pup and even gave me tips on calming supplements. If management sees this--give him a raise or at least a cape, because he's a Petco superhero. If you're shopping there, cross your fingers you get to talk to the charming one with that smile that could light up an aquarium aisle. You made a fan out of me! And on top of that his cute little Pit Bull read more

Almost all the workers here are lazy and never help with anything, and when I went to the rodent area it smelled absolutely disgusting. The pets also barely had any food, matter fact I saw a Guinea pig eating paper. read more

The website lists bath/ hair cut for a small dog[11lbs] start at $41or $42 . I took in 2 dogs who had short hair with not mats. I was charged $149.98. I was charged for long hair haircut. Their hair was less than 1 inch long??? When I asked about this- they said any hair is long hair. What ??? On top of the extremely high charge for very simple grooming, I was charged $6 per dog for supplies. Beware of this deceptive pricing !!! read more

The vetco is closed from 1-2. These hours are not posted online, nor did corporate confirm if they are allowed to close. There are three people who work at this vetco, yet they all take lunch at the same time. This is a huge inconvenience to customers. I am very upset. I took time off work to pick up medication. read more

Now I remember why I stopped taking my dog to vetco.... Got an email from vetco promoting 20% off professional dental cleaning at participating vetco locations. Called them and asked if this promo would be honored even if their earliest appointment would go beyond the promotion expiration date. They said YES. So I booked an appointment for her wellness exam and dental check up to see if she qualifies for dental cleaning. The participating vetco with the promo is about an hour away from where I live, but the promo was too good to give up. A few days prior to the check up I had to reschedule because their doctor was sick, no big deal. Then they called to reschedule again because they booked me with a temp doctor and not their home doctor by accident... again no big deal. Just a slight annoyance. Day of actual appointment, they prescribed rabies and DAPP. They said her vaccines would be valid for 1 year. I had to reiterate that Koda is usually on 3 year vaccines and after some back and forth convincing, they finally agreed... without my prior knowledge of this they would've easily scammed me out of this and made Koda get these vaccines every year. They are the professionals, they should've noted this without me having to convince them. Then they quoted me for dental and I asked about the promo. In which the nurse said it's just for grooming. So again, I had to convince them it was for professional cleaning and show them my screen shots. Then they said they won't honor it since they are booked out for dental until July. I mentioned my discussion with the front desk and emphasized that the only reason I drove an hour to this location and changed Kodas vet to vetco was for this promotion. The manager dismissed me and just said they couldn't honor it. What a waste of time. Should've just stuck to my original vet clinic and saved myself the stress of multiple rebooking, 1 hour drive, convincing vaccine due dates, and all for a promotion they said they would honor but weren't even aware of the promo when I showed up and then denied me on the spot. The nurse and doctor were nice but definitely not worth the hassle just to be denied something that was told to me to be okay to begin with. read more

Petco - Pet Stores Near Me - San Jose, California

Some employee are rude and not helpful I waited 20 mins for someone to help me and the store was about to close and told me I can't help you this is going it to late. read more

So the people who work there sometimes try their best. My dog has a lot of chronic issues and, is a very delicate 13 YO mini female rat terrier. She needs to be on the gastro food with a prescription and I have come in three times with her RX and they have said...."So and so isn't here today, but we will sell you some food just for today" WTF ? She in addition to her kidney disease has lost so much weight, a healthy weight for her is 8 pounds, she is down to 7. I supplement with organic baby rice cereal and supplements, but FU&* Let me buy my dog some friggen food with out so much BS !!! Please. I'm coming in today, Sunday, my day off, so the person who is supposed to be there probably won't be there.LOL I'm out of food, this store is very close to me, and I myself have a business to take care of and haven't been feeling so hot myself. This store is close to my house, but has become such a burden, and truly arduous experience every time I go there to pick up food !!! Someone just responded from the store, (See Below) and instead of giving a corporate or management phone number, they give me the store phone number. LOL How is that going to help me ???? Maybe that was just a generated response. This is a perfect example of the breakdown in Client Relations and the absence of amazing customer service. read more

Payam gave me the worse attitude! Crappy customer service! I think i would rather go to Morgan Hill next time! Everyone had such a miserable demeanor. read more

Payam was extremely helpful. Above and beyond helpful! Before we could even ask, he was right there with a cart helping us out to our car with 2-50lbs bags of food. He saw we had our hands full wrangling 4 dogs. Great customer service. Thank you, Payam. read more

Petco - Angle, Sheltie. Nala, Papillion. Winter, Sheltie. Finnegan, Sheltie. Oh,,, and Dawn, Human. - Pet Stores Near Me - San Jose, California

The reptile selection was very plentiful and the enclosures seemed adequate for the well being of the reptiles.

I love this PetCo location because it is where I found my baby boy Brennan! My sisters and I were looking for supplies for our mini wired-hair weenie dog, Cricket, and in the process stumbled upon cats who were up for adoption. Brennan was just too cute to pass up, so I adopted him! The adoption process was easy and the PetCo staff were so happy and helpful when I picked him up. All of the staff I encountered were so nice and projected a sense of having a sincere love for animals. Brennan acclimated very well to my house leading me to believe that he was well taken care of at PetCo and his adoption agency. If you are looking to adopt a cat or pick up pet supplies, definitely stop by PetCo! read more

Petco - Brennan waiting to be adopted at PetCo. - Pet Stores Near Me - San Jose, California

I've visited the Vetco Total Care for my pup a couple of times now. Brianna, the receptionist, has been amazing. She is very accommodating and tries to assist our needs as best as she could. The veterinarian that our pup was seen by was very thorough with her examination. She answered all of our questions and provided us with all the information we needed for our pup. I appreciate the time they took with us and the patience they had to ensure that we felt secure with our pups overall health. read more

I am planning on cancelling my Vetco service from Petco. We went in for a scheduled appointment only to find out that they are running behind schedule. Asked how long the wait was and she mentioned that 4-5 people were ahead of us. Asked someone who was waiting how long she was waiting for and she said an hour. It would have been great if that was communicated to us earlier before leaving home. We rescheduled and hopefully next Wed we won't have the same trouble. In short, I cannot recommend this place. read more

I've been wanting to write a review about are only positive experiences at this store. They are always friendly , and very helpful although I've seen some reviews that say otherwise. This last time we went in, we went for a grooming appointment for both of my dogs. The groomer was Naomi, and she did such an amazing job. Especially because I know they are big, and it can be extremely tiring. Something extra that I loved is how she even left our receipt, with both of my dogs names. I could tell by how she was that she really enjoys what she does and I really appreciate how well she cleaned my dogs. Would recommend read more

Petco - Pet Stores Near Me - San Jose, California

This review is for their Grooming services! One morning after walking Nala to the adjacent park in Cottle, my sister and I decided to check out the grooming services petco has to offer. They added a tent outside for info. This was still during Covid-19 times. We met Chris and gave us good information for when we are ready to Have our Nala to be groomed! Of course she's a nervous love bug so she growls and lunges over but Chris was complimenting her and her name, I continue to apologize bc she's not fully trained not to bark and be mean to strangers and it always gets me nervous thinking she'd bite someone! After I got get spayed and all her vaccines were finally completed I booked an appointment featuring blue berry facials LOL ( I know what you're thinking! HOW FREAKIN CUTE RIGHT!? ) so we go there first thing in the morning and we meet up with Chris outside who is the most gentle, most cutest thing ever! My sister and I just love his energy. My Nala girl can be a bit difficult in first encounters but she's truly a sweet girl and I love how he respected that. He took his time to get her to feel comfortable! And when we picked her up the number we couldn't be happier with the haircut number we'd selected! We love her teddy bear cut around the face and her cute little black bows! I have been on and off about going to petco bc of sooo many stories but I'm glad, I think I found our stylist during our first appointment! And I couldn't be any happier! Going back to the bow. Of course it didn't last long but Chris insisted to apply the bow once more and to me that's excellent customer service! I feel horrible for not having cash on me for tip :( but they give you an option to just add it to your total so if you guys forget like me! No worries! But I recommend getting the cash before hand when you can! Bc with Chris, you'll definitely be thankful and going to want to tip him directly! read more

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I had a stellar experience at this Petco today. My day was challenged in so many ways surrounding Petco. By the time I got to this store I was feeling discouraged and somewhat beat down as a customer. Then I was helped by Justin. He went above and beyond to help me and to make my experience the very best he could. I am so grateful to end my day the way I did. Justin deserves kudos from his seniors at work. He is an asset to any company and I'm grateful he was the face I ended my day with at Petco. Thank you so much Justin and thank you Petco for hiring such great employees! read more

Adding a star to take accountability for my misunderstanding. But if I'm purely leaving a review for the experience and service at Petco on Cottle Rd., I'd leave one star. This location failed to cancel an appointment I cancelled. My husband and son accidentally went to the wrong location for our puppy's next vaccination appointment, and came to Petco on Cottle Rd. Admin failed to cancel our appointment and still had us on the schedule, and proceeded to take our puppy in the back to be examined even after my husband and son arrived concerned that they were at the correct location. Not to mention, our puppy's profile/records were not reviewed or pulled up to confirm what vaccinations were needed to prepare our puppy, BEFORE they accepted to see our puppy. We were charged $56 for an examination that should have never happened. This location failed to help us understand if we were at the correct location. It wasn't until the vet was preparing to begin giving our puppy vaccinations, that the vet realized their was no record of our puppy on their end and they were unsure what vaccinations were needed. Upon waiting for our puppy to be given back to my husband and son, when they checked our puppy out, they slapped us with a fee even after we addressed our case that this was not fully our fault. Their response is "our vet performed an examination." Petco on Cottle Rd., you performed services on a pet you didn't bother confirming you should be seeing and before reviewing their full profile, and failed to help customers who were also expressed their concerns about being at the correct clinic. Absolutely disappointing. Do yourself a favor, find a clinic that is honest and takes accountability for where they also fall short. read more

Just further update. It's been months since this injury to my dog and we have still not been able to get him groomed even elsewhere. The poor little guy is so scared now, he's not even able to do it. Thank you for permanently damaging my dog, not to mention the big ugly scar on his poor little leg. Also, I forgot to mention, when I called corporate regarding this issue, I was told this is a "salon academy" and they are all "students." This is advertised NOWHERE in, on, or around the salon! read more

Petco - Dogs inner thigh cut open. - Pet Stores Near Me - San Jose, California

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Petco at Cottle road sucks, they schedule my dog for grooming and we came to drop her off, they said that we didn't have an appointment, unfortunately my husband left the store and didn't want to go back with the picture of the appointment time and date. He was told that there was no appointment and that they didn't have time today . Never going back there read more

Petco - Pet Stores Near Me - San Jose, California

Service was so terrible that I had to write a review. I'm not one to shit on someone but goddamn it must be done. My family came here to buy some supplies for our turtle, including feeder fish. Our turtle is 15 years old and we had her from when she was a size of a quarter. First off the sales associate seemed to be avoiding us in the fish section. I'm guessing it's because I have two preschool aged children who were happily, and respectfully seeing the fish. I get it, kids are not for everyone. When I asked her for help with the feeder goldfish, she asked how big our tank was. It's 11am on a Sunday (3/5) and I couldn't remember our turtles tank size (it's really big). It hit me that she was asking because she assumed the fish were for pets. I informed her they are for my turtle and she said ok how many. I said 5 but knowing their policy on not being able to pick, I ALWAYS ask if they can at least have some type of color or marking since our turtle has a difficult time seeing the all silver ones. She always has and for the past 15 years of living in SJ with this turtle NO PLACE HAS EVER NOT GIVEN A SLIGHT EFFORT in helping us get fish even with a smudge of color. I get it, it's not easy catching these fish but I'm really not asking for much. NO one has never not tried for us. But this woman, dipped the net in and waved it around for not even 3 seconds and picked out 4 all silver fish and 1 orange one. I know the policy. I had a this turtle for 15 years but seriously the effort this lady gave me from the beginning to the end of this interaction was crap. I didn't manage to get her name but she had camo colored crocks with metal spikes sticking out of them. Young, maybe late 20s with a blonde streak in the front of her hair. This person needs training. We gave the fish back because there was no point in buying something my turtle won't be able to see. read more

For the most part this Petco will have what I need. Customer service isn't the best, but I go here because it's convenient. Please teach your staff that an item that's on sale by Petco does NOT include the price savings from a manufacturer's coupon. Still questioning why my coupon wouldn't be scanned, but you guys took it from me anyway. The extra savings would have been nice, but the rush to hurry me along made me feel unwelcome. read more

Their tag line is "where the pets go" I would add it's also where grateful pet owners like myself go. The staff is always wonderful and the groomers are great with our dog Lucy . I like the idea of the "pet report card" we get when we pick her up. The store is always clean, and absolutely follows the COVID 19 precautions. We have gone from new pet owners clueless about raising a dog to clueless owner of a dog raising us. Thank you Petco. And Thank you Chris our groomer he takes such good care of our Lucy including that Blueberry facial you recommended for her. Ask for Chris if you are in need of a great groomer who will love and care for your pet too. read more

Petco - Our Lucy she is a rescue - Pet Stores Near Me - San Jose, California

The qualifications to get a job at this petco are: have seen at least 1 animal in person or in photos. Visit 1: I'm looking for a WATER PUMP to pump WATER from a bin up to the top. Woman picks out an air pump and tubing. I get in line, I ask is this right? Guy looks at me like he's never seen a human before. He has no idea what I'm saying. I see air pump written on the box and I think.. you airhead. So I find myself a water pump, get home and the tubing doesn't fit. I go back, they don't sell the right tubing. What manager orders pumps with no tubing? Then another associate sends me home with ANOTHER AIR PUMP. How are these people qualified to work? read more

My dog had a grooming appointment with Bri today and it was the best work ever on his teeth cleaning and overall. He's been going to 4 different Petco in the last 11 years . Bri also seemed very patient and kind to my dog. I'm going to book her in advance for his future visits. read more

If you LOVE your pets and do not appreciate gross service, this is for you......During one of the very heavy rains on exactly the evening of February 3rd, we ventured to this store to get food for these 2 loves of ours. The Nulo medal series dry cat food was tagged on sale "good thru Feb 3rd". At the register the discount did not reflect. The gentleman at the register got very defensive when I asked that the tag on the shelf read "good thru Feb 3rd" and THAT day was February 3rd. The cash register said "I don't know what you read, this is the price". My husband asked the "gentleman" to go to the shelf and see the tag for himself, when the "gentleman" came back he ripped the tag from the shelf and said "THIS ENDED YESTERDAY, THIS IS NOT GOOD TODAY, THIS ENDED at 1AM YESTERDAY Feb 2nd", he proceeded to tell us how different our perception of the world was in that we didn't understand English nor understood the sale price tag. The guy got more and more angry until he went from repetitive and unreasonable to offensive, once he couldn't explain the lie of the sale any more, he finished by saying "AND YOU KNOW WHAT? I DON'T HAVE TO SELL YOU THIS IF I DON'T WANT TO", he grabbed all of our loved ones food that we carefully had shopped for over 1/2 hr! and put it all behind the counter, so we took the humiliation and left the store. There were several other customers in line to pay who looked appalled!. What was more surprising was that the lady on the register next to the cashier "gentleman" who appeared to be a manager, supported all his rude interaction, including "the sale ended yesterday - even though the sale tag read -good thru Feb 3rd". Next we left and called the store a few minutes later, a "Stephanie" answered, we asked to speak w the store manager, we were put on hold, then again the same "Stephanie" person answered again faking to be the manager and faking to be a different person than the one who first answered the store phone, she (Stephanie again) stating to be the manager said we were very rude in the store and that it wasn't illegal for them to mistreat loyal customers. The manager's name is BTW Jaiden W. We also reported this to the PETCO corporate team. That same night....because our 2 loved ones had no food to eat that night (yes bad humans we are for not having food on time) drove to the other PETCO by Oakridge.....goodness! over there is a different beautiful world, the cash register guy (JESSE) was beyond helpful, even offering to bring the bags to the car in the middle of the storm, without even knowing yet the incident at this Cottle Rd location. BTW, PETCo by Oakidge had a similar type of sale "good thru Feb 3rd" except they DID applied it at the register......because "good thru February 3rd" is good...in any language :) We will never go back, would you shop there? read more

This review is only for the grooming department. About 1 month ago, I brought my puppy here for a wash/groom service. After 20 minutes they called me and said they couldn't handle my dog, as a safety concern (my dog is less than 40lbs). I was a bit shocked as that was the only place I had ever taken her for bath/grooming/nail cutting. When we went to get my puppy, they told me they will try again. Again, got the same phone call. Toke her back a few days later, there was no problem. Strange if you ask me. Fast forward this month, dog went to a 3 week training session, never been accused of biting anyone (i have 2 kids under 3 at home). Not even when she is eating does she growl if you touch her. I made another appointment for 12pm on 2/18/2024, after 45 minutes they call and tell me that my dog is aggressive and is trying to bite. Then they blame it on anxiety because the weekend is their busiest time. How is it, the 3 weeks my dog was at boarding school training not one time they told me she tried to bite, even when they gave her a bath. Petco, do a better job and hire people that actually want to work not just call and blame your dog. read more

The new grooming manager Ren is amazing. She's groomed my pup multiple times and is the puppy whisperer. My baby loves being groomed by her, he's never has had an issue and she is always lovely to work with. Always. She is accommodating, extremely professional and you can really feel how much she loves what she does. read more

Juliette in the fish department struggled to maintain any form of customer service. She took 10 mins to get a few fish and was terribly rude about the whole ordeal. I was patient and polite and then she just disappeared. After several minutes I was able to locate her and she said you're fisher at the front. Hire better help. Juliette.... tisk tisk read more

I had a very frustrating and unpleasant experience with the grooming department here. Paying $80+, I would expect a basic level of customer service. The groomer was curt and unhelpful. I will definitely not be going back. read more

I have a disturbing update to report about Jenny from the grooming salon at this Petco. Apparently she lives somewhere in my larger neighborhood. I was walking my dog in the neighborhood park and she happened to be there with her own two dogs. Jenny walks up to me and "confronts" me about the review I wrote about her on Yelp earlier this Summer. I have never experienced a service transaction to turn so ugly where someone from a retail establishment basically hounds a customer on the street to pick up a confrontation. The truth is she had done an extremely disappointing grooming job on my baby dog. As a pet parent I was obviously very upset. I gave my honest review so that other doggies don't suffer the same bad service. This service incident was bad enough but the incident with Jenny at the park was beyond acceptable. When I told her this, she asked me "go for it" and do whatever I want to do about reporting her. I have reported the park incident to the Petco store manager Xavier. Jenny - if you see this - please learn a career lesson from this experience. You will run into stakeholders in the work environment who will not be happy with the results you deliver but that doesn't mean you take things to heart. Take not so great input in your stride, make the necessary amends, then dust it all off! I was not a happy customer but I'm sure there are many customers out there who can vouch for an amazing experience with you. I wish you no harm. All the best. read more

Candy the groomer has cancelled my dogs grooming appt many times. She makes excuses such as she has an emergency or she is leaving early or there's no one else there to groom my dog. I find her very rude and unprofessional. I take time off of work and then she cancels on me. I will never make another grooming appt here again. read more

I'm not sure why the reviews have been so low on this store. I shop here quite often for my pet needs. The store is clean and I have had good customer service . I especially like the shot clinics, where you can get low cost shots and get the same quality as your vet. They also will do a mini exam on your pet. There is a lot of selection for pet food, treat and items you will need. The grooming has been good, seems to be a little hiccups in that dept the last couple times I have brought my dog but, overall good service. Sometimes there are no carts. Not the fault of the store, they are somehow very Tip- get to the shot clinic early! Line is always long!appealing to the homeless. Just ask for help carrying out. They always assist! read more

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This Petco tends to be the most stable compared to the ones I tend to go to. I believe April the aquatic expert is very helpful along with Olivia whose normally at the register. Also the two girls that cleaned my dogs who I forgot the names did great. I removed one star because I find it unfair (if it's true) that the team members in training don't receive the tip I leave when they're the ones that cleaned my dog. Besides that I think the new management for grooming seems a lot nicer and professional. I like to believe how tips work at Petco is based on upper management and if so I find it hard to understand why team members under training don't receive the tip. I think that should change, personally. Now question goes, who gets the tip and why? read more

Bought Salmon Bites dog treats on Jul 1, 2023at Cottle Perco. Arriving at home I found the salmon bites hard as rock. In the past they have always soft and my toothless Maltese could eat the pieces broken off easily. I could not break apart the treats, returned them on Jul. 3. When to the treat area and found 4 large bags of Salmon bites to be equally hard along with three smaller bags that were very hard. A store associate I saw passing by was informed on the issues with the Salmon bites and she told me as long as the date of expiration had not past they would remained to be sold. I believe they should be tossed. Associate pointed out a different variation of Salmon bites which were not the same as what I always buy but since they were soft I decided to get them. Each time I go to this Petco I will definitely check the treats to ensure they are soft, I strongly disagree with Associate saying item would be for sale if Expiration date has not past, when the product is so hard. they need to throw it away or return to distributor. read more