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Petco

3.1 (82 reviews)
Closed 9:00 am - 9:00 pm
Updated 1 week ago

Services - Petco

Bath and groom only

Full grooming

Pet haircut

1 More Service

Private dog training

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Petco's fish selling policy.

Subject: Formal Complaint Regarding Refusal of Service and Lack of Compassion at Petco To Petco Customer Care, My name is Jonathan Bayani, and I am writing to formally express my disappointment regarding an unacceptable experience my nine-year-old son and I had at your store on Thursday, March 5, 2026, at approximately 6:30 p.m. My son had recently lost all of the fish in his aquarium due to a prolonged power outage at our home. Because the electricity was out for nearly two days, the heater could not run, the water temperature dropped too low, and his fish died. He lost a beautiful collection of cichlids valued at over $1,000, and he was absolutely devastated. As a fish hobbyist of nearly 50 years, I did not rush to replace them. I completely cleaned the tank, replaced the filter media, cycled the water for nearly a month, added a few goldfish to help rebuild beneficial bacteria, and tested the water thoroughly. Everything was stable, clean, and ready. My son had waited patiently, and this visit to Petco was supposed to be a positive step forward after a heartbreaking loss. Instead, it became a terrible experience. When we arrived at the fish department, we waited nearly 20 minutes for assistance, even though the store was not busy. We saw at least three employees, including Chris, Manny, and Travis. Eventually, Travis came over to help after Chris made the request. My son told him he wanted to buy a Jack Dempsey Cichlid and one of the African Cichlids. Travis asked the standard questions about tank size and water testing. We answered honestly: the tank was 55 gallons, the water had been tested, and everything was ready. We also truthfully explained that our previous fish had died because of the recent power outage. Travis then asked about the pH. I told him I had tested the water and that all levels were perfect. At that point, he informed me that he would not sell us any fish because I had told him our previous fish had died. I was stunned. He did not refuse the sale because the tank was too small, because the water was bad, or because the setup was unsafe. He refused the sale because I was honest. His demeanor was cold, dismissive, and completely lacking in empathy. I even asked him if he would have sold the same fish to someone with less experience who simply had not mentioned losing fish, and he essentially said yes. In other words, honesty was punished. That is not good judgment. That is not good customer service. And it certainly is not compassion. What made this even worse was that my son was standing there through the entire interaction. He had already gone through the heartbreak of losing all of his fish, and instead of being met with understanding, he was made to feel even worse. After leaving Petco, we went directly to Petsmart, and the difference was immediate. Their staff treated us with kindness, professionalism, and genuine care. They even expressed condolences to my son for the loss of his fish. That simple act of compassion meant everything. Petsmart made him feel cared for. Petsmart made him smile again. That contrast could not have been more clear: Petsmart showed empathy and humanity. Petco showed neither. I have been shopping at this Petco for nearly 10 years and have spent thousands of dollars with your company. Because of this one interaction, my family will no longer be returning. We will be taking all future pet-related business to Petsmart. Petco did not lose us because of policy. Petco lost us because of a bad judgment call, poor communication, and a complete lack of compassion in a moment when it mattered most. I ask that Petco seriously review this incident, including whether this refusal was truly consistent with company policy and whether employees are being properly trained in empathy, communication, and practical judgment. Policies should protect animals, but they should not be used in ways that punish honesty and alienate responsible customers. In the end, this experience taught my son two very different lessons: Petsmart showed him what real customer service looks like. Petco showed him what happens when compassion is missing. I hope corporate sees this and takes it seriously. You better believe I will be contacting corporate, they need to fix this. Sincerely, Jonathan Bayani

Graduation day!
Jenn B.

I've been bringing my pup Bonnie to Catalina at Petco for dog training since she was 3 months old (she's now 9 mos), and I couldn't be happier. Catalina is patient, kind, and compassionate with both dogs and their humans. Thanks to her guidance, Bonnie has mastered her basic commands, made some dog friends, and is more confident. Highly recommend Catalina!

My 15 year old shih tzu has brittle nails
Brenda L.

The good: The store is very well organized and easy to navigate. I was able to find a hemastat product here to use on my mom's 15 year old maltese's nail because it was bleeding because he's old and they're brittle. It worked well and was easy to use. They have a lot of cute dog goodies for birthdays like hats, dog cookies, dog ice cream, toys that are birthday related, and more. They have clearance items for good prices as well. The bad: I couldn't find the spray version of the hemastat that I was looking for originally but saw online that Petco carries it. Some items are pricier than if you got something similar at Home Goods (pet bowls and beds for example). The interesting: The single cashier was very chatty and passionate about pets but as a result talked to customers for a very long time while the guy next in line was carrying a heavy and giant container of cat litter.

Christmas cut near his Christmas toy

Well I lost my other account log in so here is another review from my new account. I have been brining my sweet pup since we adopted him 3 years ago. Azalea was the first to groom him from the terrible, dirty, matted mess he was when we got him from the rescue to the spoiled special baby he knows he is now! We are very careful who we allow to handle cheddar as he does get a little anxious at the groomers and the vets, and Azalea has been sweet, patient, TALENTED, and kind since day one! He goes in shaking, falls asleep during the bath and leaves so handsome and happy. She always asks about his medical status and listens to my concerns. I have a lot of trust and respect for her. People warned me about using a big store like Petco but as usual it's the people NOT the organization that make the difference. The gentleman at the register today, sadly I didn't catch his name, was also kind and friendly! Plus they have VIP services if your pup isn't a fan of crating and the noise. I can't recommend them enough

Dog after washed and brushed at this Petco. Great job
Debra S.

I have 5 stars because of the service here. The staff are incredibly accommodating and most of them I've found are also knowledgeable- seem to really know their product, I've had great experience with the grooming here, both just-wash and wash+cut. Sara and Carly are my favorites. Patient and great grooming. I don't buy the dog food here because it's pricey to me, so I can't speak to that. I did purchase a dog toy here but the dog chewed it up within an hour. I assumed the quality would be better if purchased here at Petco, but not necessarily. It was even Kong brand which I generally have good experience with. Lastly, I find the app easy to use for scheduling grooming services.

We had a very odd experience at this store. I came in with my family to buy a fish and the employee, Travis, refused to sell it to us. Maybe he was having a bad day and decided to take it out on us, I am not sure, but Petco needs to train their employees in customer service better. We definitely won't be coming back here for any other pet needs. Also, the living conditions of the fish in this store don't seem to be ideal. Crowded and dirty.

Ollie dog treats - MOLDY

I purchased Ollie dog treats from this Petco. The expiration date on package was 7/16/25. It was unopened and in my cupboard. On 5/2/25 I opened a package and felt mold. I looked through my stash and found another packet that was moldy. I took the two packets and tried to get a refund or an exchange. They looked it up by my number and said that I bought it in February, over 60 days refund policy. They refused to help me in anyway. They wouldn't even give me Ollie's contact number. I will never go to a Petco again. This location especially is very unfriendly and not very helpful.

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1 year ago

It's a big store and they always have the items I need. Staff are very friendly and helpful.

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The guys that work there have terrible customer service. They are grumpy all the time. Makes going there unpleasant. The ladies are nice.

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8 years ago

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Petco Reviews in Other Languages

Ask the Community - Petco

Review Highlights - Petco

Every visit I've had here has been smooth, friendly, and helpful.

Mentioned in 3 reviews

Read more highlights

Anita's Loving Pet Services - Captured Anita in her natural element visually demonstrating for us.

Anita's Loving Pet Services

(39 reviews)

Anita was truly an answer to our desperate doggie prayers! We have 4 dogs, all of which have very…read moredifferent personalities- but two of which were completely out of control. Taking them on their daily walks was very stressful because they would constantly bark, lunge, and pull on the leash when they saw anything that moved. It didn't matter if they saw another dog, a human, a squirrel, or even a leaf blowing by, they lost their minds and it took an act of Congress to get them to calm down and listen to us. They were so reactive, it was scary to take them out in public, so we started avoiding going out during the day. Instead, we opted to take them out in walks only early morning, or late at night when the chances of running into other people or dogs was much lower. It really limited our options. Anita came into our lives immediately helped to show us what was happening, and how we could start to unlearn the unwanted behaviors. She was so kind, gentle, and yet, she was also firm with our pups. And that's exactly what they needed! After training with Anita, all four pups are living their best lives out in public. They are so much more responsive to us and as a result, we can take them anywhere. Now we go looking for trouble instead of avoiding it Thanks Anita! You and your Malinois Essie are incredible!

I have two young Boxer dogs who needed basic training as well as a regular place to safely run and…read moreplay with other dogs. Anita was an awesome positive trainer who helped and dogs AND me to learn new behaviors. The dogs can sit and stay for a long time, lay down, walk on lead, meet new dogs politely, and interact socially. Now Anita takes them on regular play dates with other dogs who have passed her obedience qualifications. My food loving Boxers would rather go on an early morning play date than eat breakfast- which is really saying something! She has changed our lives for the better. Happy dogs and happy humans

Way of the Dog - Brian Lee's puppy and behavior program covers leash training to give you confidence on your walks.

Way of the Dog

(120 reviews)

We started working with Brian last year after a really scary situation--our dog bit our 12 month…read moreold daughter, and we were honestly desperate for help. Like any parent and dog owner, we were heartbroken and overwhelmed, not knowing how to move forward safely. After reading so many incredible reviews about Brian across different forums, we decided to reach out--and I'm so grateful we did. Brian helped us understand Hudson (our dog) on a completely different level. He took the time to explain the fears and anxiety driving Hudson's behavior and gave us practical tools to help him feel more secure and confident. Instead of just addressing the behavior itself, Brian helped us see what Hudson was experiencing and how to support him in a way that actually works. Over time, we've seen such meaningful progress. Most importantly, I now feel so much more comfortable and confident with my daughter interacting with Hudson. That peace of mind is something I truly can't put into words. If you're dealing with a challenging or scary situation with your dog, I can't recommend Brian highly enough. His knowledge, patience, and ability to help both dogs and owners understand each other is truly remarkable. We're incredibly grateful we found him.

We are so incredibly grateful for Brian and Way of the Dog. No other trainer even comes close to…read moreBrian based on my 4 years of dog ownership. He is deeply knowledgeable, his approach is thoughtful, and he truly speaks dog. Brian has worked with an incredible range of dogs and behavior challenges, and it shows. No matter the question or concern, he always had clear, grounded guidance that made sense and actually helped. Brian came highly recommended by our trusted vet, and finding him changed everything for our family. When our Miko turned 8 months old last summer, she suddenly began attacking her brother Rufus with no provocation (no food, toys, or attention) and developed territorial behaviors at home. Up until that point, they were best friends, with Rufus patiently playing with her and teaching her dog manners. It was terrifying and heartbreaking, and at our lowest point, we even had to confront the possibility of re-homing Miko after losing our other dog, Luna, suddenly during her spay surgery last year. Since then, my husband and I have been training and exercising them religiously, spending 3-5 hours a day between the two of us, and Brian was there every step of the way. He was endlessly encouraging and validating, especially on the hard days, helping us stay grounded and hopeful when things felt overwhelming. What truly sets Brian apart is how much he genuinely cares and his extensive experience with dog training. He has always been incredibly generous with his time, offering phone consultations during training and even long after sessions ended. You never feel rushed, judged, or dismissed, just fully supported. We're beyond grateful to say that Miko has now reached 6 months with zero aggression, and the two of my dogs play together again both inside and outside of our home. If you're struggling, losing hope, or just want someone who truly understands dogs in your corner, Brian is the real deal.

Timothy Flanagan

Timothy Flanagan

(100 reviews)

We worked with Tim to help with our dog, Rocko, and it was truly life changing for our family…read more We have a young toddler, and Rocko was resource guarding me, which was causing aggression toward her. It was scary and stressful. Tim helped us realize that training is not just about the dog. It is about teaching the owners how to create healthy boundaries, provide structure, and respond appropriately to each situation. That perspective alone made a huge difference. Since implementing what Tim taught us, Rocko is calmer, more respectful of boundaries, and much better around our toddler. We now feel far more confident and comfortable with the two of them being around each other. Tim did not just help train our dog. He helped us become better and more confident dog parents. We are incredibly grateful and highly recommend him to anyone dealing with behavioral issues or wanting a healthier relationship with their dog.

Tim is an exceptional dog trainer and an absolute natural with animals! He genuinely 'gets' dogs…read more Bean had trouble with leash-pulling and at times, large dog/squirrel reactivity. It was also difficult for us to get his attention with commands during walks initially. From the very first session, it was clear how patient, intuitive, and skilled Tim is. My dog Bean is 6 years old, and Tim showed us that age is absolutely not a barrier. Just as importantly, Tim taught me how to be a better handler. He broke everything down in a way that was easy to understand, empowering, and encouraging, and gave me real, practical tools to help Bean become a better listener and walker. With continued exposure, Bean has made tremendous progress, far beyond what I expected at this stage, and it's all thanks to Tim's guidance and expertise. Tim's calm energy, deep understanding of dog behavior, and genuine love for animals make him truly stand out. Bean is happier, more confident, and better behaved, and I feel so much more confident as a dog owner. Thank you Tim!!

The Doggo - find us on instagram!

The Doggo

(66 reviews)

The DOGGO USA team has been a wonderful experience for my dog, Ringo and myself. Ringo completed…read moretheir 8-week Board and Train program in December 2024, and the results have been truly impressive. The program focused on comprehensive obedience, off-leash reliability, recall, and behavioral modification, all through individualized and consistent training tailored to Ringo's specific needs. Juan and the entire team are amazing--compassionate, trustworthy, knowledgeable, and genuinely caring. They took the time to understand Ringo and worked patiently to help him build confidence, improve behavior, and develop reliable obedience skills. It was clear throughout the process that they care deeply about every dog they work with. What stands out most is the level of professionalism combined with the love and attention they give each dog. I felt completely comfortable trusting them with Ringo, and the communication throughout the program was excellent. Even after training, I continue to bring Ringo there for daycare and boarding, which says everything about the confidence I have in their team and facility. Ringo is always happy to go, and I know he is safe, well cared for, and in great hands. If you are looking for a team that delivers real results while treating your dog like family, The DOGGO USA is the place to go. Our experience with The DOGGO USA has and continues to make a lasting difference in Ringo's life. We are grateful for everything they have done for him. Highly recommend The DOGGO USA to anyone seeking training, daycare, or boarding services.

Took out 2 Shih Tzu puppies for the 4 week training and it went so well. They are easy to walk and…read morepotty trained which was a definite struggle. They had a great time and do so well around other dogs. Worth every penny.

Bark Busters Home Dog Training - Justine with Jax and Willa.

Bark Busters Home Dog Training

(41 reviews)

We've had a fantastic experience working with Justine from Bark Busters m. She works with both our…read morepuppy and our 4-year-old dog together while still paying close attention to their individual needs and personalities. Her calm, knowledgeable approach makes the training easy to understand and practical to apply in our daily routine. We've already seen great progress with both dogs, and Justine does a great job explaining the "why" behind the training so we can stay consistent between sessions. She's reliable, encouraging, and clearly cares about helping both the dogs and their owners succeed. I highly recommend Justine and the Bark Busters program to anyone looking for thoughtful, effective in-home training.

Justine from Bark Busters came to my home for an initial lesson, and I paid $300. My dog Happy is a…read more4-year-old Maltipoo and a small dog. During that visit, Justine explained the Gold Lifetime program ($1,895) and said she would come to my home about every 2-3 weeks for continued training. Based on that explanation, I decided to purchase the program. However, the first session under the program lasted only about 30 minutes. When I asked about the next visit, Justine said future sessions would be done through FaceTime instead of in-home training. During the initial lesson, I clearly explained that Happy does not pull on the leash. Despite this, Justine brought a metal collar designed to prevent pulling and tried to put it on Happy, which was confusing and disappointing. I also explained that because Happy is a small dog, I wanted to learn proper heel training so he could walk safely beside me. Instead, Justine said it was fine for him to walk behind me. I do not feel this is safe for a small dog, as he could easily pick something up from the ground or encounter larger dogs from behind. As a result, I paid $1,895 but received only one 30-minute in-person session. My request for a partial refund or reassignment to another trainer was denied. I am sharing this experience so that other customers can fully understand the training approach and contract terms before committing. Clarification: The three-hour visit mentioned by the trainer, Justine, refers to the separate $300 initial lesson, which I paid for in advance and which actually lasted about 2.5 hours. The first session under the $1,895 Gold Lifetime program lasted about 30 minutes. Update: The owner responded claiming I "refused to book lessons." Attached are text screenshots proving the opposite. When I requested in-person visits every 2 weeks, the trainer replied: "I don't work that way" and offered only FaceTime instead. I did not refuse -- the trainer refused to provide the service I paid for.

South Park Doggie Adventureland - SB - Sir Jamie

South Park Doggie Adventureland - SB

(183 reviews)

Harbor Gateway

They have a new groomer here! I love that I can leave my dog here for the day and that she is well…read morecared for. In addition to that, they have a new groomer, Erick, that has bathed her a couple times and also does fur cuts. We have been having issues with burrs in our backyard getting stuck in her curly fur (she is a goldendoodle) and he took care of that for me. Now we are set for the summer, and I don't have to worry about digging out burrs on a daily basis. This service makes it so convenient for our family. Plus: Convenient, knows what he is doing, reasonable cost Cons: can't think of any.

The facility itself is beautiful, clean, and clearly well maintained. However, the pricing…read morestructure is extremely high and continues to increase. Boarding is now (February 2026) close to $100 per night for a small/medium dog, which already places it on the higher end compared to other facilities. In addition to that, there is a flat $35 late checkout fee and a $25 same-day reservation fee! The added charges feel excessive, especially when availability could simply be declined if they are fully booked for boarding that day. (Like other facilities) Pickup and drop-off window times are very limited, particularly on weekends with verrry little flexibility. Communication can also be frustrating, as phone calls often go unanswered, and reminders about pickup times can feel overly aggressive. While the facility is aesthetically impressive, the overall cost and rigid policies, staff may not justify the value for many pet owners.

Petco - petstore - Updated May 2026

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