First of all: Courtney is an incredible person. Secondly, her empathy, intuition, and knowledge…read morehave been life-changing for our special needs blue heeler, Clementine. Clem is half blind & deaf, though this isn't the reason we initially contacted Courtney. At the time, we had adopted a beautiful boxer-pit mix, Juniper, to have as Clementine's companion. We adopted her from the Washington County animal shelter, and she was in bad condition, having 6-10 months of trauma in the first part of her life (we think she was bait in dog fights). She had to have emergency surgery, and after a few months, we decided we needed some professional help due to Juniper's reactivity with Clementine. With Courtney's guidance, we learned that our 2 dogs do not speak the same language. Courtney was initially willing to help us and our dogs learn and respect one another's languages. Over time, though, Juniper ended up attacking Clementine, and Courtney was with us every step of the way. She truly cares about the people and animals she works with. She immediately came up with a plan so we could figure out re-homing Juniper while keeping the two dogs separated in our home. She even searched for foster homes with us, and worked with the foster parent Juniper lived with for about a month until we found her forever home. Courtney is the best dog trainer I have ever met. Her compassion goes above and beyond, and her expertise is so valuable. I learn something new at every session! When I refer to her in conversation, I call her our "Dog Therapist", because she truly is. She can sense things about our dog that we don't even sense, in the smallest amount of time. If you're on the fence about hiring or consulting with Courtney, jump off and call her immediately! ‍‍

Courtney and Austin completely transformed my reactive, high energy, and sometimes anxious dog…read more They taught Barky and I both the skills we needed to make him a confident and gentle member of our family, and the perfect hiking buddy!

Never had an issue taking my female frenchie to get groomed until Thursday 05/28/2026. My frenchie…read morewas in good health. Took notice as we came home she was having bathroom issues. Loose stools and then some bleeding. Called the store, and then contacted corporate. Having to wait for a phone call. 3 calls had to be made due to incompetence. 1 who in the world leaves some kid in charge and just takes off? I should have cancelled the appointment, but due to previous knee surgery I take my fur baby there so I don't suffer from kneeling on the floor.. The constant turn over of groomers, is ridiculous and possible uncleanliness. I am protesting they refund my session and pay for vet bill. My baby was fine till this mess. Needless to say I am making certain no friends, family or even some people I don't know thinks twice before taking their fur baby to this place. Even Franklin rd PetSmart is horrible. My son took his Swiss shepherd there and brought home a flea infestation! I am also going to contact the health dept and DOPR! Yes ladies and gentlemen DOPR is license regulations. Take me advice do NOT use PetSmart for Grooming! This comes from a two plus year customer of the grooming dept.

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

Off Leash K9 Training has been a life changing experience for us. We purchased the basic and…read moreadvanced obedience package (8 private lessons) for each of our dogs. The lessons occurred throughout August and September, so this review might be a little overdue, but I've had time to reflect on the experience. First off, we got our two boys as puppies and wanted to be able to take them everywhere we go. At the time of the training, one was almost 2 and the other a little over a year old. Both could be obnoxious at times, barking at other dogs that walked by; trying to take off after every squirrel, bird, deer, etc. that they saw; going nuts when the doorbell rang; and a drive thru window was a complete nightmare. Doing anything with them was becoming more and more stressful. We decided we had to try something and contacted Crystal, the owner, who listened to our concerns and goals, patiently answered all of our questions, and made recommendations based upon the info provided. Our private lessons with Lyndsey, our trainer, soon began. She was definitely "our trainer" as teaching us was a huge component of the process. Not only did she teach us what do to, she took the time to explain why. That made all the difference as it prompted us to start thinking through situations, made us better problem solvers, and even made us better at preventing problems and setting the dogs up for success. One of our dogs, Cash, has had a huge turn around. Turns out, he is very routine-oriented and likes structure and knowing what he is supposed to do. Now that we have figured that out, he is so much more confident, way less anxious, and seems to enjoy outings and activities. Carter, the younger of the two, has a completely different personality. He has always been very easygoing and affectionate but also very curious, easily distracted, and not afraid of much. His safety was a concern for us because he wouldn't follow directions and would venture off after a bird, squirrel, etc. I was constantly being pulled when we were walking or startled by his barking at different things he saw. His leash manners have improved significantly and we can walk pretty much anywhere, go into stores, dine out at a restaurant with an outdoor patio, etc. Just last week, they were both able to walk with us on the beach off leash. Again, the experience has been life changing for us. We feel confident taking them places, having friends over, etc. They are always complimented when we are out about how well behaved they are. We do continue to work with them on a regular basis. That's a point that Lyndsey was sure to make. We are grateful to her for teaching us how to teach our dogs.

The trainers at Off Leash K9 Training have been amazing. Our rescue hound was transformed by the…read moretrainers from a high energy bull in the China shop to a well behaved obedient companion. Our trainer communicated our pup's progress regularly and did a great job of training us as well.

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

I do not recommend this place…read more We went to Angels of Assisi because it was advertised online as a low cost, walk in style clinic for vaccinations and preventative care on Saturdays. All we needed was flea and tick prevention for my dog. What should have been a simple visit turned into nearly a 2 hour ordeal for something that ultimately took only a few minutes. The experience started off awkwardly from the moment we arrived. An employee walked up to the passenger side of our vehicle and just stood there without waving, introducing herself, or making it clear she was trying to get our attention. We were handed paperwork and informed that even though we were only there for flea and tick medication, an exam was required first. That requirement, along with the additional $30 exam fee, was never clearly disclosed online and came as a surprise. The biggest issue, however, was how they handled my Psychiatric Service Animal. I am a Retired U.S. Marine Veteran with both Combat and Humanitarian service, and my dog is not a pet. He is my Psychiatric Service Animal for PTSD. He is with me constantly because he performs an important role in my daily life. I explained this to staff and made it clear that I wanted to accompany him during his examination after waiting almost 2 hours to be seen. I was told no. When I asked why, I was told it was "policy." When I asked for a specific reason, nobody could provide one. I was referred to the manager sitting behind the front desk. I calmly explained that my dog is a Psychiatric Service Animal and asked why I was not allowed to accompany him during the examination. Her response was simply, "That's how we operate here." I then asked to see the written policy that supposedly prevented me from accompanying my own Service Animal. I was told there wasn't one. Instead, I was again told, "That's just how we operate." That answer was completely unacceptable. If you're going to separate a Disabled Veteran from his Psychiatric Service Animal, there should at least be a legitimate explanation and a written policy to support it! There was neither. What made it worse was the complete lack of compassion. When I explained that I am a Combat Veteran and that being separated from my Service Dog causes significant stress and frustration, the response was essentially, "I understand," followed by more indifference. There was no effort to address the concern, no attempt to accommodate the situation, no apology for the inconvenience, and no recognition whatsoever of why the issue mattered. I was not even given a simple "Thank you for your Service" by anyone during the entire visit. In all my years of owning dogs and taking them to veterinarians, I have never once been told that I could not accompany my dog during an examination, especially when that dog is a Psychiatric Service Animal and the staff have been informed of that fact. It felt less like a veterinary clinic and more like dealing with a bureaucracy where nonexistent policies matter more than people. Since I was already being required to pay for a $30 wellness exam, I also wanted the veterinarian to take a look at a few moles and a small fatty lump that have appeared as my dog has gotten older. Other veterinarians have previously examined these areas, but I wanted a second opinion to make the most of the exam I was being charged for. Instead of discussing those concerns directly with the veterinarian while I was present with my dog, I was expected to get down and point everything out in the waiting area before he was taken away. As a Disabled Veteran with mobility limitations, having to do that on the floor in front of other clients felt both awkward and unnecessary. A private conversation with the veterinarian while remaining with my dog would have been far more professional and respectful. To be fair, the technician who handled my dog was polite, respectful, and professional. Unfortunately, that professionalism did not extend to management. After the exam, I even apologized for being frustrated because I was trying to remain respectful throughout the entire interaction. I never raised my voice, used profanity, or became disrespectful. Despite that, the response never changed. The attitude remained, "This is how we do things." By the end of the visit, we spent $180 for an exam and six months of flea and tick medication after waiting nearly two hours. For a clinic that advertises affordability, convenience, and community service, the entire experience felt disorganized, impersonal, and unnecessarily stressful. If you are a Military Veteran, have a Service Animal, value transparency, or simply expect compassion from the people caring for your pet, I would strongly recommend looking elsewhere. My dog deserved better, and frankly, so did I. SEMPER FIDELIS

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

Amazing, great staff, great dogs, great people in general. All the way around would recommend. A…read morebusiness that starts from 7am and ends at 7pm! so my dog has lots of time to get all that energy out!, very flexible hours and reasonable prices. Dogs are trained and worked with very well. 100% recommend. Love the owner as well as the employees. Always felt so welcoming entering the field of dreams. Love love love!

Thank you, Karen for reaching out to me yesterday. I appreciate our conversation and resolving this…read moreissue. We absolutely love bringing the puppy to your place and supporting the businesses in Vinton

As I was preparing for shoulder surgery and wondering what I would do with my dogs I stumbled…read moreacross dog leaders. After talking with Charles in length about his training style and what he offered I felt like it was a good fit. He took my dogs in during the crucial part of my healing process and worked with them daily. My pups are great, but they were super excited and didn't have many manners. Even in a sling and only able to use one arm, their first few walks were great!! They listened to me, very minimal pulling that was easily correct (most times with a verbal correction), and they were able to ignore distractions. I am very pleased with the work he put in and highly recommend his services.