Hope was fantastic, and helped us understand why our dog was behaving poorly (9 month old lab…read morepuppy) and primarily taught us how to behave and train him.

My husband and I were very disappointed. Absolute waste of money and time. There's a reason they…read moredon't offer refunds. Poorly trained staff that are really just hobbyists with little to no understanding of dog behavior and training. Go literally anywhere else.

First of all: Courtney is an incredible person. Secondly, her empathy, intuition, and knowledge…read morehave been life-changing for our special needs blue heeler, Clementine. Clem is half blind & deaf, though this isn't the reason we initially contacted Courtney. At the time, we had adopted a beautiful boxer-pit mix, Juniper, to have as Clementine's companion. We adopted her from the Washington County animal shelter, and she was in bad condition, having 6-10 months of trauma in the first part of her life (we think she was bait in dog fights). She had to have emergency surgery, and after a few months, we decided we needed some professional help due to Juniper's reactivity with Clementine. With Courtney's guidance, we learned that our 2 dogs do not speak the same language. Courtney was initially willing to help us and our dogs learn and respect one another's languages. Over time, though, Juniper ended up attacking Clementine, and Courtney was with us every step of the way. She truly cares about the people and animals she works with. She immediately came up with a plan so we could figure out re-homing Juniper while keeping the two dogs separated in our home. She even searched for foster homes with us, and worked with the foster parent Juniper lived with for about a month until we found her forever home. Courtney is the best dog trainer I have ever met. Her compassion goes above and beyond, and her expertise is so valuable. I learn something new at every session! When I refer to her in conversation, I call her our "Dog Therapist", because she truly is. She can sense things about our dog that we don't even sense, in the smallest amount of time. If you're on the fence about hiring or consulting with Courtney, jump off and call her immediately! ‍‍

Courtney and Austin completely transformed my reactive, high energy, and sometimes anxious dog…read more They taught Barky and I both the skills we needed to make him a confident and gentle member of our family, and the perfect hiking buddy!

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

It had been a while since I bought my cat a new collar. It was time for a replacement for her. And…read moreit doesn't hurt to get some serotonin while looking the the adoptable pets here. Came in and went right to the cat collar section. I have to say that this store did not have a huge selection at the time of my visit. It looked like this was the only section of the store that wasn't restocked. That didn't deter me however. I did end up finding a collar for her and decided to mill around the store. This stop was in conjunction with another to kill some time. I wanted to see all the animals they had in store and stop and check out the cats. Customer service was decent. I only interacted with staff during check out. It was a quick transaction as I had only one item.

Off Leash K9 Training has been a life changing experience for us. We purchased the basic and…read moreadvanced obedience package (8 private lessons) for each of our dogs. The lessons occurred throughout August and September, so this review might be a little overdue, but I've had time to reflect on the experience. First off, we got our two boys as puppies and wanted to be able to take them everywhere we go. At the time of the training, one was almost 2 and the other a little over a year old. Both could be obnoxious at times, barking at other dogs that walked by; trying to take off after every squirrel, bird, deer, etc. that they saw; going nuts when the doorbell rang; and a drive thru window was a complete nightmare. Doing anything with them was becoming more and more stressful. We decided we had to try something and contacted Crystal, the owner, who listened to our concerns and goals, patiently answered all of our questions, and made recommendations based upon the info provided. Our private lessons with Lyndsey, our trainer, soon began. She was definitely "our trainer" as teaching us was a huge component of the process. Not only did she teach us what do to, she took the time to explain why. That made all the difference as it prompted us to start thinking through situations, made us better problem solvers, and even made us better at preventing problems and setting the dogs up for success. One of our dogs, Cash, has had a huge turn around. Turns out, he is very routine-oriented and likes structure and knowing what he is supposed to do. Now that we have figured that out, he is so much more confident, way less anxious, and seems to enjoy outings and activities. Carter, the younger of the two, has a completely different personality. He has always been very easygoing and affectionate but also very curious, easily distracted, and not afraid of much. His safety was a concern for us because he wouldn't follow directions and would venture off after a bird, squirrel, etc. I was constantly being pulled when we were walking or startled by his barking at different things he saw. His leash manners have improved significantly and we can walk pretty much anywhere, go into stores, dine out at a restaurant with an outdoor patio, etc. Just last week, they were both able to walk with us on the beach off leash. Again, the experience has been life changing for us. We feel confident taking them places, having friends over, etc. They are always complimented when we are out about how well behaved they are. We do continue to work with them on a regular basis. That's a point that Lyndsey was sure to make. We are grateful to her for teaching us how to teach our dogs.

The trainers at Off Leash K9 Training have been amazing. Our rescue hound was transformed by the…read moretrainers from a high energy bull in the China shop to a well behaved obedient companion. Our trainer communicated our pup's progress regularly and did a great job of training us as well.

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

Brought my cat here for an exam and a dental. First impressions were not great. The entire place…read moresmells so strongly of urine and is very run down and dirty. I was told I was not allowed to go into the exam room with her and I was not able to speak with the actual vet at all. I have no idea who was with my cat or where she went which I am not 100% comfortable with. I knew she would likely have to get a dental done because her teeth weren't looking great. A girl with a clipboard said they require blood work 2 weeks before the exam and I said ok but then came back and said I could do it right that second and be in the next week or else I'd have to wait until July. I asked if I could get a price estimate because they aren't cheap. They gave me a range of $300-$1200 and could not narrow it down at all. I asked if I could have a minute to consider it and figure out how to pay for everything and she said yes but came back within 2 minutes and told me I had to make my choice. They do not offer payment plans and they don't take pet insurance. I agreed to have it done because it seemed like I didn't really have another choice. Day of, I dropped my cat off for her dental at 8 am (drop off is between 7:30 and 8:30) and they told me to come back around 5 and that she would probably be done earlier. I got there at 5:15 and my cat was not done. They bring all of the cats into the waiting room and put them on a shelf or on the floor in carriers next to each other. From what I overheard most of them were feral/ strays that had been dropped off for spay/neuters and then would be picked up again. My cat has lived indoors her entire life and has not been around others and I don't love that they just put them all together within sneezing and touching distance. That didn't even really matter though because she was not ready until after 6, so I waited an extra hour on top of driving 45 minutes there. When she was finally brought out to me, I still had to wait for them to finish doing all of the paperwork, to pay, and to get her medications and aftercare instructions. Then they told me the price which was fair. They trimmed her nails and did a more thorough exam while she was under which was nice. They gave me 2 medications but did not tell me how to give them to her or when and told me to read the instructions in the box which are not the most straightforward. When I got in the car I looked more closely at my cat and her neck and face were wet and there was blood on her chest. It would have been nice for them to have cleaned that off during the 10 hours that they had her. I appreciate that they're a charity and they do a lot of good for the community but overall it just was not a good experience for me and I have no idea how my cat was treated at any point. I cannot say that I recommend this place or will be coming back and it might be worth it to just pay a little more taking your pets somewhere else for yours and their sake.

Amazing, great staff, great dogs, great people in general. All the way around would recommend. A…read morebusiness that starts from 7am and ends at 7pm! so my dog has lots of time to get all that energy out!, very flexible hours and reasonable prices. Dogs are trained and worked with very well. 100% recommend. Love the owner as well as the employees. Always felt so welcoming entering the field of dreams. Love love love!

Thank you, Karen for reaching out to me yesterday. I appreciate our conversation and resolving this…read moreissue. We absolutely love bringing the puppy to your place and supporting the businesses in Vinton

As I was preparing for shoulder surgery and wondering what I would do with my dogs I stumbled…read moreacross dog leaders. After talking with Charles in length about his training style and what he offered I felt like it was a good fit. He took my dogs in during the crucial part of my healing process and worked with them daily. My pups are great, but they were super excited and didn't have many manners. Even in a sling and only able to use one arm, their first few walks were great!! They listened to me, very minimal pulling that was easily correct (most times with a verbal correction), and they were able to ignore distractions. I am very pleased with the work he put in and highly recommend his services.

This is absolutely the best groomer in the Roanoke Valley. Our dogs love going there. They provide…read morea safe and happy environment and my dogs come home looking gorgeous. Congratulations to Lindsey and Madison for fast becoming the best groomer around!

From the owner: Hopeful Pet Care LLC was founded in 9/2024. Our slogan is we are here for the dogs. We specialize…read morein breed specific grooms, as well as show grooms. The owner has 20yrs of experience in grooming as well as training groomers. We are mostly a crate free facility.