First of all: Courtney is an incredible person. Secondly, her empathy, intuition, and knowledge…read morehave been life-changing for our special needs blue heeler, Clementine. Clem is half blind & deaf, though this isn't the reason we initially contacted Courtney. At the time, we had adopted a beautiful boxer-pit mix, Juniper, to have as Clementine's companion. We adopted her from the Washington County animal shelter, and she was in bad condition, having 6-10 months of trauma in the first part of her life (we think she was bait in dog fights). She had to have emergency surgery, and after a few months, we decided we needed some professional help due to Juniper's reactivity with Clementine. With Courtney's guidance, we learned that our 2 dogs do not speak the same language. Courtney was initially willing to help us and our dogs learn and respect one another's languages. Over time, though, Juniper ended up attacking Clementine, and Courtney was with us every step of the way. She truly cares about the people and animals she works with. She immediately came up with a plan so we could figure out re-homing Juniper while keeping the two dogs separated in our home. She even searched for foster homes with us, and worked with the foster parent Juniper lived with for about a month until we found her forever home. Courtney is the best dog trainer I have ever met. Her compassion goes above and beyond, and her expertise is so valuable. I learn something new at every session! When I refer to her in conversation, I call her our "Dog Therapist", because she truly is. She can sense things about our dog that we don't even sense, in the smallest amount of time. If you're on the fence about hiring or consulting with Courtney, jump off and call her immediately! ‍‍

Courtney and Austin completely transformed my reactive, high energy, and sometimes anxious dog…read more They taught Barky and I both the skills we needed to make him a confident and gentle member of our family, and the perfect hiking buddy!

Awesome staff and top notch veterinarians. I've been taking my dogs and cats there since I moved to…read moreVirginia 15 years ago. I've never been disappointed . Highly recommend !

This is long, however, worth reading…read more I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

Brought my cat here for an exam and a dental. First impressions were not great. The entire place…read moresmells so strongly of urine and is very run down and dirty. I was told I was not allowed to go into the exam room with her and I was not able to speak with the actual vet at all. I have no idea who was with my cat or where she went which I am not 100% comfortable with. I knew she would likely have to get a dental done because her teeth weren't looking great. A girl with a clipboard said they require blood work 2 weeks before the exam and I said ok but then came back and said I could do it right that second and be in the next week or else I'd have to wait until July. I asked if I could get a price estimate because they aren't cheap. They gave me a range of $300-$1200 and could not narrow it down at all. I asked if I could have a minute to consider it and figure out how to pay for everything and she said yes but came back within 2 minutes and told me I had to make my choice. They do not offer payment plans and they don't take pet insurance. I agreed to have it done because it seemed like I didn't really have another choice. Day of, I dropped my cat off for her dental at 8 am (drop off is between 7:30 and 8:30) and they told me to come back around 5 and that she would probably be done earlier. I got there at 5:15 and my cat was not done. They bring all of the cats into the waiting room and put them on a shelf or on the floor in carriers next to each other. From what I overheard most of them were feral/ strays that had been dropped off for spay/neuters and then would be picked up again. My cat has lived indoors her entire life and has not been around others and I don't love that they just put them all together within sneezing and touching distance. That didn't even really matter though because she was not ready until after 6, so I waited an extra hour on top of driving 45 minutes there. When she was finally brought out to me, I still had to wait for them to finish doing all of the paperwork, to pay, and to get her medications and aftercare instructions. Then they told me the price which was fair. They trimmed her nails and did a more thorough exam while she was under which was nice. They gave me 2 medications but did not tell me how to give them to her or when and told me to read the instructions in the box which are not the most straightforward. When I got in the car I looked more closely at my cat and her neck and face were wet and there was blood on her chest. It would have been nice for them to have cleaned that off during the 10 hours that they had her. I appreciate that they're a charity and they do a lot of good for the community but overall it just was not a good experience for me and I have no idea how my cat was treated at any point. I cannot say that I recommend this place or will be coming back and it might be worth it to just pay a little more taking your pets somewhere else for yours and their sake.

Amazing, great staff, great dogs, great people in general. All the way around would recommend. A…read morebusiness that starts from 7am and ends at 7pm! so my dog has lots of time to get all that energy out!, very flexible hours and reasonable prices. Dogs are trained and worked with very well. 100% recommend. Love the owner as well as the employees. Always felt so welcoming entering the field of dreams. Love love love!

Thank you, Karen for reaching out to me yesterday. I appreciate our conversation and resolving this…read moreissue. We absolutely love bringing the puppy to your place and supporting the businesses in Vinton

Staff were snarky and unhelpful. The owner needs to hire more/ better employees. The few people…read morethere act like they don't know what's going on. Owner doesn't take pride in a clean work environment either. While I was here the owner was very loudly addressing issues with her employees (unprofessional). I will not return here and I will never recommend this animal hospital to anyone I care for.

POWMIA THE NATIONAL THERAPY DOG AKC/CGC/THD/RE/SD/HCG"…read more1St K-9 to be awarded a brick at The D-Day Memorial Channel 7 Good News K-9 MASCOT of all below: 29Th Division Association Post 64 29Th Division Association National Roanoke Valley Veterans Council Oakey's Funeral Home Association U.S. Army 8Th Air Force Fellowship 80Th Division Association Local 80Th Division Association National Commando K-9 Corps All of the above organizations have the highest expectations and demands for the care of POWMIA The National Therapy Dog. Southern Hills Animal Hospital is the only Animal Hospital that is qualified and authorized to care for POWMIA.

I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

As I was preparing for shoulder surgery and wondering what I would do with my dogs I stumbled…read moreacross dog leaders. After talking with Charles in length about his training style and what he offered I felt like it was a good fit. He took my dogs in during the crucial part of my healing process and worked with them daily. My pups are great, but they were super excited and didn't have many manners. Even in a sling and only able to use one arm, their first few walks were great!! They listened to me, very minimal pulling that was easily correct (most times with a verbal correction), and they were able to ignore distractions. I am very pleased with the work he put in and highly recommend his services.

They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really…read morecalms the itch down.

We bring our dog here for his bath…read more The store has lots of products and enjoy browsing their products.