We do not recommend Meghan / Reach for the stars dog training. Cheap? Yes. Follows their own…read morecontract? No. Reliable? No. Professional? No. Honest? No. Go anywhere else, don't waste your time or money here. Upon leaving this review, I was also contacted by Meghan who, once again, made empty promises of a refund only to later be blocked from her page on the day of agreed meeting. After reading the positive reviews, we were so excited to hire Meghan to train our new puppy. After discussing our goals, availability, and making plans to move forward, we paid and anxiously awaited her arrival the following Sunday. On Saturday evening she asked if we were comfortable with the anticipated windy Sunday or if we wanted to reschedule. We were not worried about the wind as we would be indoors for the introduction / first session. Unfortunately, Meghan never replied to the conversation to confirm or deny the appointment. We waited for her arrival but she never showed. After the appointment time had passed, we reached out to her in hopes of setting another appointment in upcoming week. She was very short with the conversation left us wondering what to expect as she stopped replying until we reached out AGAIN for confirmation. The next appointment scheduled for the next day at 1:30pm. At 12:36, Meghan texted and said she would be late. She asked again if we wanted to reschedule, we said we wanted to continue with the appointment and would work around other plans due to her late arrival. Once Meghan finally arrived, she showed potential as she worked with our puppy and educated us on training techniques, however, she also seemed very distracted in her cell phone. At the end of the appointment we talked about the process of filing papers to provide our dog with the type of training we purchased, she talked about her puppy classes and invited us to join, and she offered to email material for training. We know life can be unpredictable and decided to disregarded her previous unprofessionalism and happily scheduled our next visit. The day of our scheduled appointment came and Meghan didn't show. We reached out to ask if she was still coming and she attempted to reschedule. The availability we agreed on upon hiring Meghan was very clear due to work and our child's health conditions that required many doctor appointments. We expressed our willingness to wait if she needed to come later than scheduled as we weren't available again that week. Meghan didn't show up, again. By this point we were three weeks in and had only one completed session that Meghan suggested to reschedule and arrived late. The lack of effective communication, accountability, and effort took its toll as our puppy was growing bigger (we emphasized the importance and urgency of her training to accomplish safe behaviors around our disabled child) and we were constantly being let down. We told Meghan we wanted to cancel her "services" and refunded. She was defensive and referred to the contract that stated a refund would take up to 14 business days. We are currently on 22 |business days| and have not yet received a refund. We asked for a confirmation or ANYTHING showing that it is being processed, however Meghan continues to give reasons why it hasn't gone through or simply ignores us. I'd give negative stars if it were an option. She will also contact you upon leaving a review of your experiences and not only yell at you but threaten to take you to court.

We have 3 dogs. 2 were supposed to be in training for service dogs when our golden became…read moreaggressive towards our oldest cavalier. Megan came and worked with her in our home but when it got worse, she took her to her house for 1-1 .

I do not recommend this place…read more We went to Angels of Assisi because it was advertised online as a low cost, walk in style clinic for vaccinations and preventative care on Saturdays. All we needed was flea and tick prevention for my dog. What should have been a simple visit turned into nearly a 2 hour ordeal for something that ultimately took only a few minutes. The experience started off awkwardly from the moment we arrived. An employee walked up to the passenger side of our vehicle and just stood there without waving, introducing herself, or making it clear she was trying to get our attention. We were handed paperwork and informed that even though we were only there for flea and tick medication, an exam was required first. That requirement, along with the additional $30 exam fee, was never clearly disclosed online and came as a surprise. The biggest issue, however, was how they handled my Psychiatric Service Animal. I am a Retired U.S. Marine Veteran with both Combat and Humanitarian service, and my dog is not a pet. He is my Psychiatric Service Animal for PTSD. He is with me constantly because he performs an important role in my daily life. I explained this to staff and made it clear that I wanted to accompany him during his examination after waiting almost 2 hours to be seen. I was told no. When I asked why, I was told it was "policy." When I asked for a specific reason, nobody could provide one. I was referred to the manager sitting behind the front desk. I calmly explained that my dog is a Psychiatric Service Animal and asked why I was not allowed to accompany him during the examination. Her response was simply, "That's how we operate here." I then asked to see the written policy that supposedly prevented me from accompanying my own Service Animal. I was told there wasn't one. Instead, I was again told, "That's just how we operate." That answer was completely unacceptable. If you're going to separate a Disabled Veteran from his Psychiatric Service Animal, there should at least be a legitimate explanation and a written policy to support it! There was neither. What made it worse was the complete lack of compassion. When I explained that I am a Combat Veteran and that being separated from my Service Dog causes significant stress and frustration, the response was essentially, "I understand," followed by more indifference. There was no effort to address the concern, no attempt to accommodate the situation, no apology for the inconvenience, and no recognition whatsoever of why the issue mattered. I was not even given a simple "Thank you for your Service" by anyone during the entire visit. In all my years of owning dogs and taking them to veterinarians, I have never once been told that I could not accompany my dog during an examination, especially when that dog is a Psychiatric Service Animal and the staff have been informed of that fact. It felt less like a veterinary clinic and more like dealing with a bureaucracy where nonexistent policies matter more than people. Since I was already being required to pay for a $30 wellness exam, I also wanted the veterinarian to take a look at a few moles and a small fatty lump that have appeared as my dog has gotten older. Other veterinarians have previously examined these areas, but I wanted a second opinion to make the most of the exam I was being charged for. Instead of discussing those concerns directly with the veterinarian while I was present with my dog, I was expected to get down and point everything out in the waiting area before he was taken away. As a Disabled Veteran with mobility limitations, having to do that on the floor in front of other clients felt both awkward and unnecessary. A private conversation with the veterinarian while remaining with my dog would have been far more professional and respectful. To be fair, the technician who handled my dog was polite, respectful, and professional. Unfortunately, that professionalism did not extend to management. After the exam, I even apologized for being frustrated because I was trying to remain respectful throughout the entire interaction. I never raised my voice, used profanity, or became disrespectful. Despite that, the response never changed. The attitude remained, "This is how we do things." By the end of the visit, we spent $180 for an exam and six months of flea and tick medication after waiting nearly two hours. For a clinic that advertises affordability, convenience, and community service, the entire experience felt disorganized, impersonal, and unnecessarily stressful. If you are a Military Veteran, have a Service Animal, value transparency, or simply expect compassion from the people caring for your pet, I would strongly recommend looking elsewhere. My dog deserved better, and frankly, so did I. SEMPER FIDELIS

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

Staff were snarky and unhelpful. The owner needs to hire more/ better employees. The few people…read morethere act like they don't know what's going on. Owner doesn't take pride in a clean work environment either. While I was here the owner was very loudly addressing issues with her employees (unprofessional). I will not return here and I will never recommend this animal hospital to anyone I care for.

POWMIA THE NATIONAL THERAPY DOG AKC/CGC/THD/RE/SD/HCG"…read more1St K-9 to be awarded a brick at The D-Day Memorial Channel 7 Good News K-9 MASCOT of all below: 29Th Division Association Post 64 29Th Division Association National Roanoke Valley Veterans Council Oakey's Funeral Home Association U.S. Army 8Th Air Force Fellowship 80Th Division Association Local 80Th Division Association National Commando K-9 Corps All of the above organizations have the highest expectations and demands for the care of POWMIA The National Therapy Dog. Southern Hills Animal Hospital is the only Animal Hospital that is qualified and authorized to care for POWMIA.

Do not come to this location!!! I took my Great Pyrenees for bath and combing. Maxine butchered my…read morebaby with a double coat. He had matts on his butt and behind his ears, he wont let me get those areas, I gave permission to shave THAT. I brush him weekly. And to beat all she charged my 20 more dollars for extra brushing time...brush what???

Keep Good Staff and stop the turn over. Hire Only Loving…read moreEmployees Improve Sanitation Ask more when customers come in are their goals for grooming and not just depend on what was just booked. Ask owner if treats are ok because like humans pets have allergies too. Common sense If it's a new groomer ask client if they mind

I'm afraid I only had one session due to an injury. He used a no nonsense approach by training me!…read moreI had trouble with her not walking well on the leash. His lesson in that was very helpful. He gives lots of tips for understanding the dog's behavior before you start practicing. I was glad I found him.

From the owner: My philosophy on training is that YOU are the best person to train your dog. I will give you the…read moretools, I'll demonstrate the how and explain the why, but then I'm going to have you actively participate.

Used this place recently when I went out of town for a week. They met me at my home to sign paper…read morework and check out my cats and their routine. They stopped by 2 times for 30 minutes while I was away to scoop the litter box, feed, and give water to the cats. I got text updates and photos while I was away. I was able to leave the $32 for them in my kitchen. They were wonderful

I just can't say enough good things about Paw 2 Paw. I'm very picky about who takes care of my…read moredogs. Trent, Allison and Steve are wonderful! I've been using their services for several years now. They come every day for midday potty breaks and sometimes when I'm out of town. Everyone is great to work with and ready to help out at a moment's notice if possible. I never worry a bit when I'm gone, because my dogs are in the best hands! I get fun texts during the day when they come by so I know the dogs are well. I highly recommend this company. You will not be sorry. Excellent service. Great prices. Trustworthy.

Finn loves coming here and getting groomed! They do a wonderful job and listen to what you want for…read moreyour dog.

We went today for the first time to just get our dog's nails trimmed. I am so glad we found them on…read moreGoogle! We had an amazing experience! Our dog Louie is nervous meeting new people and around other dogs. Olivia was very patient with Louie and didn't push him. Louie did amazing with her! She was also very knowledgeable with both of our dogs. While we were there, a very rude lady came in and basically demanded she be serviced ASAP even though we were waiting to get Louie's nails done, and there were customers after us that were also still waiting. Both employees handled the situation with the upmost professionalism when it very easily could've been the opposite! We will definitely be coming back and will be recommending them to people in the future!

Joe is the best! He takes care of our fur babies with the same love and devotion we do, I also feel…read morecomfortable with him in our home.

From the owner: Dog Walking Overnight Care…read moreDoggie Day Care Cat Sitting Pet Transportation