Meg is an amazing trainer and she's very patient with my fur baby Rue. Rue is a rescue and showed…read moresome very aggressive behaviors. Meg has been working with her for several weeks now. I would definitely recommend her to my friends and family. Rue is learning to do basic command's on que. She has really come a long way. She still has a bit to . I'm extremely happy with the training Rue and I have received through reach the stars. Keep up the fantastic work

We do not recommend Meghan / Reach for the stars dog training. Cheap? Yes. Follows their own…read morecontract? No. Reliable? No. Professional? No. Honest? No. Go anywhere else, don't waste your time or money here. Upon leaving this review, I was also contacted by Meghan who, once again, made empty promises of a refund only to later be blocked from her page on the day of agreed meeting. After reading the positive reviews, we were so excited to hire Meghan to train our new puppy. After discussing our goals, availability, and making plans to move forward, we paid and anxiously awaited her arrival the following Sunday. On Saturday evening she asked if we were comfortable with the anticipated windy Sunday or if we wanted to reschedule. We were not worried about the wind as we would be indoors for the introduction / first session. Unfortunately, Meghan never replied to the conversation to confirm or deny the appointment. We waited for her arrival but she never showed. After the appointment time had passed, we reached out to her in hopes of setting another appointment in upcoming week. She was very short with the conversation left us wondering what to expect as she stopped replying until we reached out AGAIN for confirmation. The next appointment scheduled for the next day at 1:30pm. At 12:36, Meghan texted and said she would be late. She asked again if we wanted to reschedule, we said we wanted to continue with the appointment and would work around other plans due to her late arrival. Once Meghan finally arrived, she showed potential as she worked with our puppy and educated us on training techniques, however, she also seemed very distracted in her cell phone. At the end of the appointment we talked about the process of filing papers to provide our dog with the type of training we purchased, she talked about her puppy classes and invited us to join, and she offered to email material for training. We know life can be unpredictable and decided to disregarded her previous unprofessionalism and happily scheduled our next visit. The day of our scheduled appointment came and Meghan didn't show. We reached out to ask if she was still coming and she attempted to reschedule. The availability we agreed on upon hiring Meghan was very clear due to work and our child's health conditions that required many doctor appointments. We expressed our willingness to wait if she needed to come later than scheduled as we weren't available again that week. Meghan didn't show up, again. By this point we were three weeks in and had only one completed session that Meghan suggested to reschedule and arrived late. The lack of effective communication, accountability, and effort took its toll as our puppy was growing bigger (we emphasized the importance and urgency of her training to accomplish safe behaviors around our disabled child) and we were constantly being let down. We told Meghan we wanted to cancel her "services" and refunded. She was defensive and referred to the contract that stated a refund would take up to 14 business days. We are currently on 22 |business days| and have not yet received a refund. We asked for a confirmation or ANYTHING showing that it is being processed, however Meghan continues to give reasons why it hasn't gone through or simply ignores us. I'd give negative stars if it were an option. She will also contact you upon leaving a review of your experiences and not only yell at you but threaten to take you to court.

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

Brought my cat here for an exam and a dental. First impressions were not great. The entire place…read moresmells so strongly of urine and is very run down and dirty. I was told I was not allowed to go into the exam room with her and I was not able to speak with the actual vet at all. I have no idea who was with my cat or where she went which I am not 100% comfortable with. I knew she would likely have to get a dental done because her teeth weren't looking great. A girl with a clipboard said they require blood work 2 weeks before the exam and I said ok but then came back and said I could do it right that second and be in the next week or else I'd have to wait until July. I asked if I could get a price estimate because they aren't cheap. They gave me a range of $300-$1200 and could not narrow it down at all. I asked if I could have a minute to consider it and figure out how to pay for everything and she said yes but came back within 2 minutes and told me I had to make my choice. They do not offer payment plans and they don't take pet insurance. I agreed to have it done because it seemed like I didn't really have another choice. Day of, I dropped my cat off for her dental at 8 am (drop off is between 7:30 and 8:30) and they told me to come back around 5 and that she would probably be done earlier. I got there at 5:15 and my cat was not done. They bring all of the cats into the waiting room and put them on a shelf or on the floor in carriers next to each other. From what I overheard most of them were feral/ strays that had been dropped off for spay/neuters and then would be picked up again. My cat has lived indoors her entire life and has not been around others and I don't love that they just put them all together within sneezing and touching distance. That didn't even really matter though because she was not ready until after 6, so I waited an extra hour on top of driving 45 minutes there. When she was finally brought out to me, I still had to wait for them to finish doing all of the paperwork, to pay, and to get her medications and aftercare instructions. Then they told me the price which was fair. They trimmed her nails and did a more thorough exam while she was under which was nice. They gave me 2 medications but did not tell me how to give them to her or when and told me to read the instructions in the box which are not the most straightforward. When I got in the car I looked more closely at my cat and her neck and face were wet and there was blood on her chest. It would have been nice for them to have cleaned that off during the 10 hours that they had her. I appreciate that they're a charity and they do a lot of good for the community but overall it just was not a good experience for me and I have no idea how my cat was treated at any point. I cannot say that I recommend this place or will be coming back and it might be worth it to just pay a little more taking your pets somewhere else for yours and their sake.

Staff were snarky and unhelpful. The owner needs to hire more/ better employees. The few people…read morethere act like they don't know what's going on. Owner doesn't take pride in a clean work environment either. While I was here the owner was very loudly addressing issues with her employees (unprofessional). I will not return here and I will never recommend this animal hospital to anyone I care for.

POWMIA THE NATIONAL THERAPY DOG AKC/CGC/THD/RE/SD/HCG"…read more1St K-9 to be awarded a brick at The D-Day Memorial Channel 7 Good News K-9 MASCOT of all below: 29Th Division Association Post 64 29Th Division Association National Roanoke Valley Veterans Council Oakey's Funeral Home Association U.S. Army 8Th Air Force Fellowship 80Th Division Association Local 80Th Division Association National Commando K-9 Corps All of the above organizations have the highest expectations and demands for the care of POWMIA The National Therapy Dog. Southern Hills Animal Hospital is the only Animal Hospital that is qualified and authorized to care for POWMIA.

I was told that Franklin Road PetSmart Grooming was better than Valley View, so I decided to try…read more I started off with Ashley H., and she did a good job. We had no major issues with communication and skill of grooming. I used her several times. Appointments were filled up quick. I had an appointment on Father's Day, since she was scheduled. Well, she called in sick a few hours prior to my appointment... unknown if really sick or not, but I could've made an appointment with other groomers, and I was disappointed. Then I made appointment with Kim J., and bad vibes immediately with ways that she communicated. She's from Northern Va... Let me say, that I have used many groomers before, and they always treat my pack kindly and gently. First off, the "helper" took my boy's harness and leash off, and gave back to me. THEN, the helper put a noose around my pup's neck and drug him back in the back room, like she was herding a head of wild cattle. I was furious, and I felt like taking my boy home and forget this groom, and even pay the cancel charge. It would've been worth it. Well he got in the back room, and copped an attitude. Who wouldn't??? So, when I got the bill, I had an up-charge of an extra $10, due to the fact my boy tried to bite her. The extra $10 was worth it, because they should've treated my boy better. Again, when they were bringing my baby back to me, they had the noose tight around his body. I voiced my anger in them not using the harness and leash, and the Northern VA "person" argued with me saying the noose was not around his neck. Well, the first time it was. When I was leaving, I apologized to my precious for bringing him to PetSmart, Franklin Road in the first place. I will not be using them no more. The groom was okay, but they do not handle my pack like they need to be treated.

They refused to give our pit bull a bath because they didn't want to work and was very rude to usread more

I'm afraid I only had one session due to an injury. He used a no nonsense approach by training me!…read moreI had trouble with her not walking well on the leash. His lesson in that was very helpful. He gives lots of tips for understanding the dog's behavior before you start practicing. I was glad I found him.

From the owner: My philosophy on training is that YOU are the best person to train your dog. I will give you the…read moretools, I'll demonstrate the how and explain the why, but then I'm going to have you actively participate.

Used this place recently when I went out of town for a week. They met me at my home to sign paper…read morework and check out my cats and their routine. They stopped by 2 times for 30 minutes while I was away to scoop the litter box, feed, and give water to the cats. I got text updates and photos while I was away. I was able to leave the $32 for them in my kitchen. They were wonderful

I just can't say enough good things about Paw 2 Paw. I'm very picky about who takes care of my…read moredogs. Trent, Allison and Steve are wonderful! I've been using their services for several years now. They come every day for midday potty breaks and sometimes when I'm out of town. Everyone is great to work with and ready to help out at a moment's notice if possible. I never worry a bit when I'm gone, because my dogs are in the best hands! I get fun texts during the day when they come by so I know the dogs are well. I highly recommend this company. You will not be sorry. Excellent service. Great prices. Trustworthy.

Finn loves coming here and getting groomed! They do a wonderful job and listen to what you want for…read moreyour dog.

We went today for the first time to just get our dog's nails trimmed. I am so glad we found them on…read moreGoogle! We had an amazing experience! Our dog Louie is nervous meeting new people and around other dogs. Olivia was very patient with Louie and didn't push him. Louie did amazing with her! She was also very knowledgeable with both of our dogs. While we were there, a very rude lady came in and basically demanded she be serviced ASAP even though we were waiting to get Louie's nails done, and there were customers after us that were also still waiting. Both employees handled the situation with the upmost professionalism when it very easily could've been the opposite! We will definitely be coming back and will be recommending them to people in the future!

Joe is the best! He takes care of our fur babies with the same love and devotion we do, I also feel…read morecomfortable with him in our home.

From the owner: Dog Walking Overnight Care…read moreDoggie Day Care Cat Sitting Pet Transportation