Finn loves coming here and getting groomed! They do a wonderful job and listen to what you want for…read moreyour dog.

We went today for the first time to just get our dog's nails trimmed. I am so glad we found them on…read moreGoogle! We had an amazing experience! Our dog Louie is nervous meeting new people and around other dogs. Olivia was very patient with Louie and didn't push him. Louie did amazing with her! She was also very knowledgeable with both of our dogs. While we were there, a very rude lady came in and basically demanded she be serviced ASAP even though we were waiting to get Louie's nails done, and there were customers after us that were also still waiting. Both employees handled the situation with the upmost professionalism when it very easily could've been the opposite! We will definitely be coming back and will be recommending them to people in the future!

there are no words to tell how they did amazing job on my dogs!!!!!…read moreI would give 50 STARS if I could!!!! Thank you Blair

So... Our Biscuits & Bubbles experience was terrible. I mean absolutely terrible. She smells better…read moreand her nails were trimmed, but they did not trim her fur at all. I paid for the service and tipped before I saw her. I really wish I would have waited. There is no after picture because she looks the exact same. The cashier told me that because Gin was afraid of the shaver that the groomer cut her with scissors. I wish they would have called me to tell me that before they even trimmed her at all. I would have come and got her and taken her somewhere else. They may have trimmed a centimeter off of her. Her paws are still fully covered in fur. She is shedding worse than she was before I took her. $60 wasted. She's a 25 lb miniature border collie. She's not that hard to control. Her fur is very close to 3 inches long on her entire body except for her head and her paws. Her undercoat is still gritty. It does not look like they brushed her out at all. Like I usually do not complain about things like this but that was the worst service I've ever received from a groomer.

I came into the store Wednesday 19th of August Thursday, 20th of August and today, Friday 21st of…read moreAugust Wednesday and Thursday. I stood in the Fish department for 20 minutes without getting any help today I come in and lay at the counter had her little earpiece in to someone that I needed help in the Fish department started the timer on my watch 14 minutes and 58 seconds I proceeded to leave again without any assistance, I have five aquariums over $2000 in Fish thousand dollars in plants, but I will never ever come back to this store again why cell Fish if you don't have anyone here that can help you or assist you with something that you want unfortunately the fish they had I could not find nowhere else so I'll just bite the bullet and I ordered off-line very, very, very piss poor Customer Service when it comes to the Fish department

If you have a pet, I would definitely recommend NOT buying the treats there, specifically the Open…read moreFarm brand. I unfortunately made the mistake of getting the all natural Chicken jerky recipe for my sweet little pup and after 3 hours she started having diarrhea all over the house. It went on for 48 hours until it went away. I thought she had ate something outside but after looking at my recently bought Open farm treats I got from this store it was expired by 1 year!! I immediately went to return it the next day and told them to check out all the other stock of Open farm treats and they said "well keep a mental note". Next time I visited about 2 weeks later the same product was expired by a year, ALL of the open farm items. Unless you want your dog to poop its brains out, do not buy these treats!!!

jessica is amazing !!! this place is the only place to go ! they understand the assignmentread more

Jamie did an amazing job on my little poodle/australian shepherd today. She is a fantastic groomer…read moreand the dogs are in a setting that is stress free. Thank you and we will be back.

My dog is very shy. Every stay at Canine Cottage she becomes more social. She loves it there. I…read moreused them 4 times and my dog is always clean, happy and never ready to leave. The care they give my fur baby loves it here. I will always use them because their staff really cares.

We are traveling nurses and have 2 Pomskis. I can't say enough about this place. We used their…read moredaycare as well as their groomers. Our pups LOVED this place, and they are pretty picky. They were even able to accommodate some early morning drop-offs when we had to go in early. One of our pups had knee surgery while we were in town. They were also able to give her the extra attention she needed a couple of times when we needed to drop her off. We would definitely use them again when we are working in this area.

They took great care of our toy poodle when he was so sick!! Everyone were very friendly and…read moreprofessional!!

This an unusual post but very pertinent to show the level of care we received and still receive…read morefrom Animal Care Center of Salem (ACCS). We moved in late June to Tennessee. Our dogs still have their rabies tag from ACCS. One of our dogs wandered off in our TN neighborhood and one of our neighbors found her. She called ACCS and let them know she found a dog with a rabies tag from them and the receptionist at the desk looked up the number and contacted us. If that isn't above and beyond - I don't know what is. We miss our ACCS family and if we come back to the Roanoke/Salem area will use them to care for all of our pet care needs. Thank you so much!

I frequently visit this location, so I'm not gonna leave one star, but I had a very frustrating…read moreexperience. On the night of Saturday, September 12, I decided to stop in before heading home for the night. I saw a fish that I wanted, but was told that they don't sell fish after 8:30 and to come back the next day, so that's what I did only to find that they sold the damn thing already. Basically I'm writing this review to let them know that they need to do better. I have been buying fish from them for 21 years and haven't really had anything negative to say until now. If it happens again, I'll shop elsewhere.

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

I recently took my two dogs to Petco at 1419 Towne Square Blvd NW in Roanoke, VA, and I do not…read morerecommend this grooming location at all for any dog. We recently relocated to Roanoke and had the same groomer for over five years before this, and never once had any issues. My blind senior dog was always handled with patience and care, and my service dog actually loved going. He would come back out happy with big pitty smiles every time. So for things to go this bad this fast says a lot. Before the appointment, we explained in detail that my blind senior dog needs time, breaks, and gentle, patient handling or it is not going to go well. None of that was followed. Instead, it was obvious they were rushing her. She started getting distressed and crying, not because she is aggressive or hard to handle, but because she did not feel safe with how she was being treated. We got a call from the district manager Jay, who is their head groomer and trainer, saying she had to "abort her groom." She said as soon as she tried to dry her, she started "wheezing and screaming," and claimed she was trying to throw herself off the table because she could not see it. They then said she was "just not safe for grooming in this kind of situation" and recommended taking her to a vet instead. We were called back in less than 30 minutes and told they were not going to continue. The grooming was never completed. At the same time, my service dog, who normally enjoys going to the groomers, came out scared, shaky, and clearly stressed. Neither of my dogs had a good experience here. What really proves the point is we took our senior dog to a locally owned groomer right after, and they had zero issues. They said she was calm, sweet, and easy to work with, and they actually took their time with her. It was a night and day difference. That tells me it was not the dog, it was how she was handled. This whole experience felt rushed, careless, and just flat out lacking proper handling. Instead of adjusting to a blind senior dog and giving her the care she needs, they gave up and put her right back in a kennel. At the end of the day, it felt like they care more about getting dogs in and out as fast as possible than actually taking care of them. No patience, no adaptability, no real care. I would not trust this location with any dog, especially not a senior or one that needs extra attention.

The quality of groomers. Listen to the customers wants. I didn't ask for my dog to be shaved and…read moreshe was. There were areas I specifically asked them trim and they didn't.