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    Pet Paradise

    3.7 (3 reviews)
    Closed 9:00 am - 4:00 pm

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    11 years ago

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    Pretty Paws Dog & Cat Grooming Salon

    Pretty Paws Dog & Cat Grooming Salon

    3.0
    (5 reviews)

    ***** want to leave a bad review for pretty paws? Well yelp is the only place to leave one so far…read moreas the owner Jennifer has blocked me everywhere else as she does not want to see a bad review**** My review as follows Very disappointed with the service we received from this company. First I would like to say that they do a good job but if you're 15 minutes late to your appointment they will charge you $100 to book the next appointment. If I had known this they would not have received another penny of my money but my wife took that call. We were on a cruise with no service to receive reminder messages and they would not waive the fee as we are on time to every other appointment that we have had with them. Once she paid the $100 and rescheduled for a few days later they decided they would call us and ask us to come in a hour earlier than our appointment. Seems single sided to me as we can't be 15 minutes late but they can ask us to inconvenience our plans to come in an hour early. We declined. I will continue to spread the word throughout the Vinton community in hopes they remove this ridiculous policy that they have in place as we are human and we forget things and sometimes late and not perfect once again we have been on time to every other appointment. The employees kept saying do you want to speak with the owner but the owner never come out to address the situation and stayed in the back while I got my dogs. REMOVE THE $100 LATE FEE POLICY! My wife was told they blocked off 9am-12pm to groom our dogs but could not take them at 9:15, doesn't sound right to me. They did not use that amount of time when we rescheduled. They charged us $100 which in return loses them a customer, hope that was worth it.

    I hate to see the negative reviews because I truly have nothing but amazing things to say about…read morethis place. Staff are always so easy to work with, friendly, and accommodating. I have taken my 100 pound Bernese mountain dog a handful of times now and I haven't been disappointed once. On top of doing an amazing grooming job for $80, they are also so sweet to him. My dog is typically anxious and shy, but he has never acted like he didn't want to be taken back with them. My last comment is that they always complete his groom in a timely manner of around 2 hours! Fulled washed, deshedded, trimmed, and blown out.

    Pet Paradise - groomer - Updated July 2026

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