We were there waiting for a worker on the floor to help look for dog food, but we were avoided by the worker because he was too busy flirting & courting a girl, who seemed to be a customer. As we approached the guy, he just kept walking further away from us and when called out "excuse me can you help us?" He continued flirting with the girl & ignored us. I walked up next to him thinking maybe he didnt hear, but I was inches away from him & he still ignored me. As we checked out that girl was a worker too. So, there were 2 workers too busy flirting to take care of us. I will never go back to this store, if not an emergency stop for my fur baby, i would have walked out with $0 purchase, but instead spent $107.00 read more

Nothing but good things to say about this location. We recently had our dog groomed here for the first time and our technician was really sweet and very communicative throughout the process. I find the staff very pleasant, and there is generally a good selection. read more

Do not take ur dog here for nail buffing , I brought my dog in for a nail trim and they returned my dog with a scapped eye , this is absolutely unacceptable , and that they would returned my dog with an injury, read more

The groomer Alex is the BEST OF THE BEST, super super patient with my dog and good listener to hear what is my needs are. Sadly we have to move to another state , but would highly recommended him to anyone who is looking for a trustworthy groomer. read more

I would like to say thank you to Jack and the staff for helping me find what I need for my senior dog. He also recommended me the diapers for my dog for when he has accident. I appreciate you guys help thank you all you guys are soo sweet. read more

The curbside pick up doesn't really work for the following reasons. 1) the spot for the curbside pick up is blocked by the sign they use for curbside pick up...so you can't park there. 2) the only place to park infront of the store is right by the drive way and if there are ppl trying to leave you are going to have an angry line of cars behind you. 3) the workers aren't quick to bring out your items so no matter what you're gonna have an angry line of cars behind you. read more

Was looking go get a setup for a leopard gecko and this place had it all for me. This petco was stocked with merchandise and had plenty of reptiles. They seem to be well taken care of here as opposed to other petco locations. All the aisles were neat and it helped me find stuff pretty quickly. The guy who helped me was Steven. He answered all my questions without attitude. Customer service like this should be at every location! I ended up getting an exo terra terrarium with reptile carpet and supplements here. Also the leo i got may be a tremper sunglow as opposed to a normal leopard gecko which is lucky. read more

I'm typing this up from the Petco parking lot. Had to drop in twice today because my kittens were just spayed/neutered and I needed to grab cones for them. Sadly they didn't fit so I had to come back and pick up a different item. The employees both times were both extremely helpful and extremely compassionate. Really happy to live so close to this location. read more

I love this Petco. Everyone is so friendly. I had a unusual question when I came in today, and Eduardo and Rachelle were able to help me. I'm loyal to this Petco, and don't go anywhere else. Thanks for everything, guys! read more

This Petco has the most wonderful employees! Nico in the fish department is helpful and very knowledgeable, takes time to listen and helps you make the best choices. I can tell others feel this way to by the way he acknowledges them and promotes people sharing knowledge. read more

Just awful! Half the fish are sick and suffering, no one knows anything about the merchandise but they always insist on saying "Hi, welcome" when you walk in! Focus on what is important. Get someone in there who can care for the fish. Especially the poor Goldfish, stuck in a small tank and all suffering from Ick and Velvet. Sad, sad, sad. read more

Every time I come into this petco, the staff is always very welcoming and friendly. They offer good tips and advice on how I can help my puppy along in her obedience training and much more! With as much as I come in, I've become a regular at this location, and yes my dog is very spoiled haha. The manager is an awesome guy, very attentive and knows what to recommend when my dog seems a bit off. The dog trainer we frequently talk to, Joey, is very informative. She's given me new found hope when my pupper makes me feel lost. Special shout out to the petco team, my family and I appreciate all that you do for our puppies! read more

Worst customer service and grooming. I have 3 dogs and a cat and have been using their grooming services for several years. One of my dogs, goes every week because he has sensitive skin. In the last visit a couple of weeks ago, the groomer not only cut the one dog's toenail so deep that it was bleeding for days, she also did not close the kennel door and the dog fell out of the crate. I didn't say anything since "accidents happen"(she was crying and my daughter felt bad for her). The result? My dog is now banned from petco grooming because of "safety concerns". When I asked what that means, the assistant manager told me that because the dog is older now, they cannot provide services. So after all these years being a loyal customer, now my dog is" too old" to service. Thank you Petco. read more

I came to this Petco not expecting to walk out with a saltwater fish. When I entered the fish area I was pleasantly surprised to see how clean their tanks were. Nico and a nice lady were feeding the fish and conducting tank maintenance. This is by far the best fish program I've seen at any Petco or Petsmart, Kudos to the staff there! They had a huge variety of saltwater fish and corals. I picked up a Coral Beauty Angelfish on my visit, it is really healthy and has great color. Will be back! read more

Parking is verrrry limited here. And tight! Getting out of the plaza is difficult as well with the other cars parked on the street. It's many accidents just waiting to happen. Generally an okay place..the manager (I believe) asked me if everything was going well, but shouting at me while doing so. Scurred me. Lots of discounts were going on as well. read more

Who was the genius who decided to place the heaviest dog food bags at the very back of the store, far, far away from the checkout? On the other hand, nothing makes me feel more butch than slinging a 40 pound bag of puppy chow over my shoulder in a fireman's carry... that is until the small hole in the seam buckles under the pressure of aforementioned puppy chow, spills all over the floor, and causes me to slip ass over teakettle, nearly crushing a Pomeranian in the process. Anyway, this is the Staples of pet supplies, minus the reasonable prices. I mean, is there an upper limit people are willing to spend to keep their dogs from starving to death? I'm seriously considering bringing back the sport [sic] of bear-baiting just so my dogs can have the chance of a decent meal. Oh, and nice try with the buy 10 bags of dog food and get the 11th food free "promotion." Not only does that work out to less than a 10% discount, you have to buy 10 bags of dog food within a 12 month period. Unless you're a champion musher training your pack for the Iditarod , I seriously doubt there's a chance you'll be going through 400 pounds of dog food in 12 months. read more

Store full of wonderful staff. People in the comments with bad reviews seem very selfish for the most part to petco policies and protocols.

Took a small, calm, well-behaved dog in for a grooming last Tuesday. Second time I've tried this--first time was ok, dog was happy, trim was adequate. This time I was asked to pay before seeing the dog... I paid and he brought out a dog with a butchered haircut...the funny sweet mohawk I had specifically asked to save was gone. The top of the head was trimmed about 3/4 inch long and rounded like a mushroom. The body was scalped and the legs had unusually long hair. I mentioned something to the clerk--but the dog was pulling frantically toward the door... The long leg-hair made sense that night when i found a deep gouge on the inner left knee and one totally untrimmed dewclaw...one. The dog made a damned nest with his blanket and didn't leave it for two days--even when someone knocked on the door. No barking... This was a traumatic experience. When I called Petco and spoke to the manager AMERICA after fifteen minutes on hold--she said she read the notes and found nothing. "If there was a cut, it would be in the notes and we would have taken the dog to the vet, so it never happened, but if you wanna come back we can trim the dewclaw that we missed." I guess I learned a lesson...Petco doesn't listen to what you want done--doesn't notify when they hurt the dog--doesn't listen when a customer calls with a problem. There is absolutely no other place this dog could have been hurt...he huddled in my lap all the way home. read more

This review is mainly for the dog trainer, Joey. She is awesome. We have a German Shepherd puppy and she is so great with him. She takes the time to answer any concerns we have with our dog. I am glad I came here for the dog training services because our dog needs it and I see the difference she had with our dog. He just graduated puppy level 1. He can sit, stay, come when called, and understands leave it. Will be going on to the puppy level 2 class and I'm looking forward to it. read more

With exclusive regards to their selection of betta fish, this Petco gets 4 stars compared to all other pet stores I've been to. I spent an entire Saturday combing the San Gabriel Valley in search of a fish, browsed hither an yon---from as far west as El Segundo and as far south as Lomita---and have yet to see a more comprehensive selection of bettas both in color, fin-type, and overall quality. Keep in mind, though, that what I've seen elsewhere is pretty shitty. I have one major complaint: I observed last night that a few of their bettas had a nasty fungal disease, and when I pointed it out to the guy working in the fish department he said there wasn't anything he could do. Um, maybe try some of that medicine on the shelf about 10 paces away? I don't know what company policy is, but can you humor me at least? Take him off the shelf? Put him out of his misery? Not cool. Not necessarily the guy's fault, but not cool. That unsavory experience aside, I do love my new betta. He's black with blood-red fins and silvery spots :D. This Petco is still first on my list were I looking for another betta. read more

WORST EVER!!!!! My fish Alfredo was sick with a bacterial infection and they told me to put him in aquarium salt for 15 mins... to double the amount it said on the package. He was dead with 13 min. I am so sad. RIP Alfredo read more

Do not go into this Petco location. They allow their cashiers to work without covering their nose and mouth as required by public health guidelines. Though customers are required to wear masks, today is the second time I have seen a cashier wearing a flimsy plastic face shield but nothing covering her mouth and nose. This is extremely dangerous particularly with the new, more contagious strain of Covid circulating. Dangerous and irresponsible! read more

VETCO review only (the vet place inside/owned by Petco store). Hands down one of the worst vet places. They upsell you on everything, want to sell you expensive meds that are actually on the shelf in Petco in generic form for much less, and one of the rotating vets (Casey?/Kasey?)... well, suffice to say you will quickly see why she works with animals--she has zero people skills. She sits in the hallway to talk with you instead of entering the exam room -- like WTF?! There is no privacy for you, your pet, your issue, or your bill because she, and the clerks, announce it loudly and have you sign forms and check out in front of everyone. The vet freaking talks to you from the hallway and not inside the room! so everyone else hears your exam. That is beyond crazy. They also take your pet away to examine it so you don't actually have any idea what the exam entails, who is with your pet or what is happening to your pet (if anything) ; they say it is Covid protocol, but everyone has stopped Covid protocol several months ago, including most vets. One of the vet techs, not sure her name (the really short girl with big glasses) -- she is awfully unfriendly. Hands down one of my worst vet experiences and I would stand outside with a picket sign and warn people to not go in if I had the time to do that every day. Stay far far far away. You were warned. read more

Disclaimer: My rating is strictly fish related. There are 4 guys that work in the fish department who are extremely knowledgeable and always willing to help, Hung (manager), Chung, Edgardo (and I can't remember the 4th's name). They all know me by name and I typically come in about once a week just to pick their brain, check out the new fish they've stocked, pick up any supplies I may need and to shoot the sh*t. I've always had good experiences there and they are very helpful. After reading some of the negative reviews I'd be willing to bet that it either wasn't one of the aforementioned employees or the customer was rude and/or demanding. If you go in there genuinely interested, asking for help, or you have an issue and are nice, I cannot imagine anyone would have a bad experience. read more

I hate this place too. I wouldn't bother to review it but I want to tell you not to go here unless you're desperate -which I was yesterday, since my strictly indoor cat was suddenly infested with fleas...oh God. After boiling and baking all the linens in my house they were still biting me. Anyway, I picked up litter and a 3 month supply of frontline. About $90.00. Gag. Since I heard rumors that this stuff has lost its effectiveness because fleas mutated to be immune to it, I was super pissed at the price, and that they didn't carry the newer product, and that when I asked if it came with a guarantee, the sweet cashier just stared at me blankly -of course. Bless their souls, those minimum wage retail workers. But WTF is up with inflated prices AND undertrained, minimum wage retail workers? Bullshit. Anyway, if I was not totally allergic to fleas, I could have waited it out and paid 1/3 for a superior product. So there you go. read more

Employees are super sweet, they carry all my puppers fav treats and have the cutest little pup hoodies read more

Petco - Pet Stores Near Me - Pasadena, California

This has to be one of the smallest Petco's that I have walked in to. You would think that judging by its size that the staff would be on the floor to assist but boy was I wrong. We walked in while a friend of mine was next door at Turner's. We were in need of a better brand of dog food, but couldn't find any staff to assist, so we did what we all do when we need help GOOGLE, lol. I don't live near this area and I am grateful for that because the people at the Petco that we go to are much friendlier and happen to be out on the floor assisting customers. read more

Yeah, it's a Petco. Nothing special about it. I come here to get cat food when I get a coupon in the mail and that's about it. They do have a parking lot which is convenient. Service is nice. read more

I like this store because of all the reasons a person should like it.Its clean and the employees are nice.They have pet adoptions and plenty of non grain pet food for all the animal owners that believe in taking good care of their pets health.I played pet sitter for a few months to my friend 2 cats and I shopped at this one and the one on Labrea in L.A.I like this location better since my favorite store in the world is right up the street..Whole Foods!It also seems bigger and they carry a good selection of rats and mice there.I really love going over there and talking to them.Theyre so cute. If you go there, make sure you sign up for Pet Pals or whatever their rewards program is.You save a few pennies if nothing else.Natural Balance, Canidae and Instinct are all brands ive bought from here.Not as expensive as you think since they have random sales.Just don't go there thinking its 5 to 7$ for 10 to 20 lbs of food.These brands are $10 to $15 for 2 to 4lbs of food! Only animal lovers can understand these places.Everyone else just thinks we're crazy or rich. read more

Still think the staff is great at this location, excluding the lady in aquatics that refused to get me a price on a mushroom coral, for whatever reason, asked her to ask a manager and still kept telling me to come back at 130 and when I told her in didn't want to have to come back she told me "oh well", I told the cashier in front who got the manager and had a price in like 10 seconds and bagged it for me. I don't know what's up with the coral nazi but she needs to relax read more

I have been going to this location for a few years now. I was helped by Rochelle today. She was absolutely delightful and made sure to help me with my needs. She is a wonderful person that truly cares about her work, Pets and the customer. The other staff are also helpful but today Rochelle made remember why I go out of my away to shop here. read more

4/22/17 Most terrible dog grooming service I have ever received. After being a customer for 10+ years my dog has been mistreated. I received a call informing me my dog was not able to be attended. As I picked my dog up it caught my attention that she was still wet with soap near her eyes and her chest. After I filed a complaint I was told I wasn't welcomed back. If that's the way they treat their customers and handle situations I won't come back ever and highly recommend pet owners to avoid this Petco in Pasadena. read more

Petco - Sent my dog for her hair to be cut and washed. Only to find her with soap and her hair not cut. Terrible service - Pet Stores Near Me - Pasadena, California

Their groomers cut off 1/3 of my dog's nipple during a standard "puppy's first groom" and acted like it was no big deal. If it wasn't a big deal, why did they immediately take her over to the attached vet's office?? HUGE DISAPPOINTMENT AND MEGA STRESSFUL. Not what you need when you're supporting a business and have given them hundreds of $ over the years. Here is a link to my complaint letter for details: http://celestronica.blogspot.com/2009/07/complaint-letter-to-petco-for-cutting.html read more

I recommend you use curbside pick up if you have to come here. It will limit you having to deal with extremely rude employees inside.

This store once had great service. I had enjoyed how friendly they were. This past Tuesday I came in with my cat (after taking her to the vet for a serious infection) to get some cat litter and flea medicine. It seems as though the entire staff has changed. I'm not sure what the problem was, but apparently the cashier felt I had stood in the wrong place in line (they have moved the location of the cashier's stands which is confusing) and took the time to berate my presence to the customer she was tending to. She said, "I don't know what it is, but no matter what we do SOME CUSTOMERS just don't GET IT." When it was my turn to pay, she handled every item I purchased as though it were a dead snake and I were her hated customer for the day. I made a point to thank her before leaving, but she just looked at me with stone-cold eyes. I wish I remembered her name because her attitude deserved a mention to the store manager. I had spent half my day at the veterinarian, worried about my cat's illness. The last thing I needed was to be treated like a villain for no reason at all. I doubt the Petco cashier will ever read this, but here's something she should know: You have a job. You are lucky to have it in this economy. When you sign up for a job, you do it to your highest ability because that is how you get a better job. It doesn't matter if you advance at Petco or move on to another job. Your attitude and your effort will open doors that are closed to you right now. The better your attitude, the higher the quality of life you will have. You can remain a lazy person who hates your job, but here's what will happen: Lack of effort will make you less and less intelligent. Your chance at a better life will diminish. I believe you deserve better and you know in your heart that I did not deserve whatever darkness you have inside you spilling onto my visit. I have enjoyed the convenience of this Petco on my way home from work, but I'll never go here again. Every item they sell is cheaper at Target where I am actually treated with dignity. read more

Some of the employees were incredibly nice and helpful, which is awesome, however... I purchased a leopard gecko from this location because I couldn't resist the price. I noticed there were about 8 or 9 in the same habitat and since male and female leos should not be housed together unless you want them to mate while multiple males will attack each other, I asked if they were all female. The employee's exact words were, "I have no idea. We just throw them in there." Are you kidding me? Also, parking is awful. There are hardly any spots. Still an okay location as far as prices and friendly employees. read more

So now that I have gone to this location quite a few times I feel it's time for an update and an extra star! My last few visits here have been great. Each time I have gone here they have had what I needed and everything was easy to find. Also, they have had some really good sales on certain items which I happen to often buy for my pooch. Food ($2.00off), biscuits($1.50 off), poop bags ($2.00 off), etc. I have also noticed the foul smell I experienced before seems to have been taken care of, because I didn't notice it on my last few visits. I mentioned before that parking is limited in this little complex; however, during my last 3 or 4 visits I had absolutely no problem finding a parking spot quickly and easily. read more

This Petco location is amazing. Most of the fish sold here are captive bred rather than wild caught. That means healthier, stronger and more vibrantly colored fish. From experience, I can tell you that Petco clownfish are bulletproof. Even when you suck at fish keeping or there is a catastrophic event that kills everything else in your tank, Petco clownfish keep going and going and going and going.... This is the only GOOD Petco in all of southern California. I buy all my saltwater fish here and at Age of Aquariums in Long Beach. read more

I recently adopted a dog on a semi-whim, we came here directly from the pound because we had nothing for her. The store is clean, well lit and well stocked and doesn't smell... We ran into an employee who admired our new dog and then proceeded to help us with EVERYTHING we needed, including recommending a new dry food that would work with her and our older dog, dog beds and toys appropriate for her. Before we checked out, he gave us a schedule for classes/puppy play time and invited us back, plus a bunch of "new adoption" coupons to help us stock up. Because we got a pitbull this time around, we knew we wanted to get her CGC certified, so we signed up for classes with Crystal... Best decision ever! She has been so helpful and has helped us take our unruly but willing-to-please puppy into a well behaved, polite dog. We are still working on our CGC with 12 more weeks of classes to go, but I couldn't be happier with the content of the class and Crystals knowledge. She has so much health, behavior and product knowledge, everything I ask, she has an answer for. Puppy playtime has also been really great for us, as owners, to attend. I was not aware of so many "normal" dog behaviors that had previously freaked me out, plus, having our dog's play critiqued gave us insight on what to watch for when she is playing with her sister and at the dog park. I would recommend Crystal's classes to any dog owner, new or old. I'm glad to say that I will never own another untrained dog in my life now that i've found the light! read more

I shop here for my dogs food because I sometimes don't want to drive to East Pasadena to Petsmart. Petco is a little on the pricer side. And I don't recommend their groomers. They hurt my pug. read more