This location is amazing!!!! The variety is endless, and their prices are very reasonable. But what makes this place really really shine is the phenomenal customer service!! We stopped in for some ear cleaning solution for our doggie, we were unsure about the difference between all of the options so I asked Amanda for assistance. She was superb!!! She described all the products in detail and made personal recommendations, one she uses on her dog. She didn't stop there though! She even demonstrated the proper way to clean a dogs ears and what to use to absorb the discharge. I was extremely impressed by all staff members! This location is super inviting because of the welcoming associates. We can't wait to visit again! read more

I have recently acquired some ferritos (my made up word for ferrets). Long story short, I'm taking care of them long term for a friend. I have never entered a Petco and honestly the store freaks me out a bit because it is so big and chain like and animals are involved. I just feel like something fishy is going on there. (no pun intended). That said the ferret owner gave me a gift card to Petco to buy supplies for the ferritos. So I entered the mega store. This is what is has going for it... it is clean! Most pet stores look like the pets get out on a regular basis and poop all over the floor and then the employees to a halfass job trying to clean it. Good job Petco for being clean and orderly! I was impressed. I get Kitty litter for the ferritos, they have an area of bulk litter. Woohoo now I don't have to keep collecting containers. I will note that I did some research on prices of some things and Petco is a bit pricey. However it is a quick and easy place to go. I guess that is a good trade off. read more

The entire staff is helpful and friendly-generic but true-I've had my yelp account for 7 years and this is my second review because Crystal the manager of the grooming department deserves a shout out for her above and beyond service- and groomers are hero's really read more

Your typical Petco in a strip mall. I go here every now and then to see the rescue dogs up for adoption, which are usually there on Saturdays or Sundays. The store itself seems to have most anything you could want for your pet, plus they have an in-house groomer. read more

The manager of the grooming department, Leanne, is absolutely fantastic. She makes my dog Buddy and I feel so welcome every time we visit. She does a wonderful job in every area of grooming. In fact, I have to drag my dog out the door because he enjoys the experience so much. Petco is very lucky to have her! Kudos, Leanne!!!!! read more

This is a terribly staffed Petco. We only wanted to buy a few fish to add to our tank, but we were treated like children or as fish killers because we didn't take their unwarranted advice. We will never be going back and will only speak badly about them due to their side dish of guilt as they handed us the bags of fish we already planned on getting before we stepped in. Never returning. read more

I come here about every 4 months or so to have my dog Honey groomed. They always do a great job and my pup always seems happy to be in their care. I will continue to go here until they let me down, but I just don't see that happening. These guys are great! read more

Went to buy a filter screen for a fish tank, it was the brand that the store carries. The guy told me because it wasn't their brand he couldn't help me.... not to mention the employee at the register to busy on his cell phone, let alone give a damn about anyone else's day. Great job! read more

Alright, so in general: this is one of the nicer looking Petcos I've been in. It's clean and the staff seems attentive and I always find the products I'm looking for. What knocks it down so many stars is the DEAD FISH. Out of the three times I've been here looking for fish medication or decor with my grandmother, we stop to look at the fish. One time we counted, and there were ten dead bettas in cups. We told the worker and moved on, only to see when we came back that they were still sitting on the shelves. Besides that, if you look in there tanks as a whole, they seem disinclined to get the dead fish out of there. In one tank I counted three dead tetras, already half eaten by the ghost shrimp. So obviously they had been there in awhile. I also noticed dead fish in most of the other tanks. I didn't even bother pointing them out considering that removing dead bettas was already too challenging to deal with for the "fish experts" read more

This petco sucks. Not only were we waiting 30 minutes for someone to speak to before we bought a fish tank we had someone at the register call them 3 times. Finally 2 people came over, they said they will be with us in 1 second. They then both went to someone else and started helping them. When I asked them if it takes 2 people to assist 1 customer Jacob (apparently a manager) said he was just about to help us. That's real convenient when someone confronts you about it. You suck Jacob. read more

I went into petco to purchase koi. They had 3 different prices. 1 for one type and 2 prices for the second type. The second type is priced by size. 3 & 4 inch fish, and 5 & 6 inch fish. There was only 3 fish in the tank and they are about 3 1/2 inches long. When asked which fish was for sale the whole sales team from management down swore that the fish in the tank were the 5 and 6 inch fish. When clearly they are less than 4. When i asked the manager he reiterated they are 5 or 6 inch fish. Bring a ruler. Poor customer service. read more

I am not a regular Petco customer and my trip into this location reinforces why. 1. Prices are much higher than the competition - Petsmart, Fred Meyer and even Target have significantly lower prices on canned Fancy Feast cat food than Petco. It really says something when a pet food store is being beaten on price by Target and Fred Meyer. 2. Get what I needed and headed to the registers and you have to queue up like cattle going to the slaughter to pay for your merchandise 3. Zero or extremely piss-poor signage of what is where in the store - you have to wander around to find what you are looking for 4. No one offers to help you - pretty much the opposite of my experiences at Petsmart where every single employee offers to help 5. The line to pay had to get to over 10 people waiting before they opened additional registers - this is clearly a sign of poor management 6. A woman at one of the registers decided to register for the frequent customer program which tied up that cashier for several extra minutes while lots of us were waiting in line to pay - the signup process needs to be streamlined to be workable I just can't see that it is worth it to pay so much more for the same product sold elsewhere for less and then to compound it they make it difficult to pay and get out the door. Adios Petco. read more

Grooming service terrible. The first person we spoke with seemed like she did not want to be there nor care less about helping us. We paid to have our dog's nails done but told only the back nails could be done due to their no muzzle policy. We should then be refunded half since we only got half of the service we paid for. read more

I am a regular customer at Petco. It's CLEAN, the employees are HELPFUL and FRIENDLY, and they have GREAT PRICES. Our dog loves going into the store, and immediately gets excited when we go to get her groomed. By far our favorite pet store! read more

Whitney did an amazing job with my poodle, Sachi! She was patient, skillful and the dtylinh was perfect for Sachi"s first grooming experience. We will definitely return for her next appointment. Thank you Whitney! read more

Groomed our dog. They did not make him smell good, cut his fur to the skin in places, and scratched his abdomen. Completed the online review of dissatisfaction, and was advised a manager would call. No one ever called. The lack of concern from leadership really trickles down to everyone it seems. read more

They always do a good job. My dog likes it there too.

Wow. This was the most disgusting Petco I've ever been to. The strong aroma of animal poo permeated the store and hit you like a bullet train upon entering. The bathrooms were out of toilet paper and when I told one of the people that work there, she just shrugged and walked away. After that I was even more disgusted and didn't touch a thing as I ran out of the store as fast as I could! I don't mind driving all the way to Petsmart in Lacey to avoid this craphole! read more

Went in there and the lady was not wearing her name badge, but we returned 3 items and one item was a tank that she put the wrong number down for. We both told her that the amount that showed up on the register was 10+ less then what we paid and we wanted the right one put on there. We walked back to the tanks and still said that it was the smaller one but changed it because she did want to start an arguement. There is a big difference between a 5.5 gallon tank and a 10 gallon tank. If you are going to work there please know the difference thank you. Really bad service with that lady she was really rude and had a really bad attitude. read more

I have been taking my sweet Beagle to Petco for 14 years and have always been pleased that I can get an appointment when its needed. My Beagle is always groomed so nicely, ears clean and a clean butt LOL! The groomers are gentle with my elderly now blind and deaf sweetie. read more

I want to inform whoever it may concern, I recently adopted a puppy from Tall Tails Rescue at an event that went on at the Olympia, wa Petco. After bringing our puppy home we soon realized he wasn't taken care of very well by the adoption agency. He had a decent size scab on his ear that should have been treated he is now on an ointment for the fungus that was growing on his ear. He also come home with a bad cough and green mucus coming out of his nose. We now have him on antibiotics for that. All in all we are taking good care of Tux and he is back to his fun, loving, playful self. I am however very disappointed in the way these animals are being taken care. The volunteers or staff who were taking care of these dogs/puppies just seemed to want to get rid of them. I am from Alaska and when you adopt a pet from and adoption agency you get a home inspection, they want to know what other pets are in the house, who all lives in the home, how many hours you work a day, how many days a week you work, ect. This adoption agency didn't even ask us about our home, our work, or anything really. They just wanted a payment and sent us on our way. I pray the other dogs/puppies went to good homes. I will not recommend this adoption agency to anyone. Sincerely, Someone who cares read more

They are horrible. I bought a red footed tortoise there 2 months ago and she dies today. They are suppose to live untill 100+ years and she died in 2 months. She had to be sick when i got her because i have a 5 yeard old one and shes perfectly fine and i did the same stuff i did with her with the other one and they said they cant do anything about it. She wasnt cheap so for her to be sick and die in 2 months isnt cool. I never thought there animals were actually really sick and die like everyone says but they are DONT buy from them. read more

The groomers really care about the dogs and cats they see, and really get them clean and looking great. The prices are comparable to the area, and very fair in my opinion. They seem to know quite a bit about the foods/shampoos/supplements in the store as well. Highly recommend giving the groomers a chance. The store is kept clean, the animals are obviously well taken care of and happy. read more

Worked with James today to get some plants and fish advice. Was very satisfied with his knowledge and advice.

I went to percolate today. Picked up my gravel in the fish department. Politely waited by the couple getting helped. They were the only other two in the fish. As normal a random bulk of people show up. Well... Here come 45 minutes of waiting and I'm still never getting picked to be helped. Well I put that by as hey they're just busy. Until it became me making eye contact and giving a wave only to have the person next to me picked. I was starting to feel funny about that. But as the last one left in the fish department after an hour and 20 people later the young man decides it's ok that I exit. Still patiently and politely I ask the the remaining bamboo shrimp. Everything being fine he picks one out. I mentioned actually I was after all of them. He snaps " yo should have told me can't you see I got a small bag". Now as bad as my temper is I still said nothing. He went to find somebody else to help me as I must be intolerable. An older woman comes about and is much more polite. She tells me there are nine bamboo shrimp and asks how big of a tank I have. I respond a well established 8 year old planted 55 with very few small cleaning fish. She scolded me that people re going to be upset that I came in here and took all the shrimp. Some people have been waiting eagerly. While I'm sure they have I am one of them and I only need to buy those one time in a long while. She also remarked many people come in not knowing what's what with the fish. Well yes fine I understand. I wish they could be fish nuts too but it's a business not a specialist club. So hey I have my gravel and I have the shrimp and two hours later I am headed for the checkout and salvaaaattiiiooooonnn. Wrong. Here's the kid with the smart mouth again. Already sneering and shaking his head at me. Side note I've been a fisherman for 14 years I don't actually have to take any of this. But. I was taught to be polite. So I stand through him holding up my purchase above his head to make fun of my stupidity with the other checkout lines. This kid also tried to force me to buy bamboo because they are bamboo shrimp and they need it.... Dude... No... Wrong they don't use it for anything. They just need some spots to perch. So they can filter feed in the current. So one last sneer and at me and "pfffftt" and "chuckle" mix he walks away from me before I even have my hands on my items. Thank you for making it personal petco. read more

Don't buy birds from petco. I have owned an Amazon parrot for 24 years and many other smaller birds. A few months ago I purchased a quaker parrot for my son from petco. At the store I was handed a paper and receipt and took the bird home. It became obvious the bird was not hand raised, but it was young. It was nervous in the store but had hope it would be better one on one. No. It has cage aggression, is territorial and it's only come around a little since working with it. If it's out of the cage it always tries to go right back. If I had no prior knowledge of parrots things may have ended badly for this little bird. The paper I was given was a sales receipt had no information about age or the breeder, which confirms my suspicion that it came from a breeding mill, which yes, is like a puppy mill. And the manager promised me he would find the paperwork and get back to me. He never did. Is it even legal to sell an animal with no paperwork like that? Petco does not educate owners about parrot care. Parrots bite, chew and scream. As I write this my Amazon is cuddling with me, yet trying to bite holes in my sweater. But they are intelligent and wonderful creatures. But you have to know that a parrot can live to be 100 years old depending on size. They also sell cute red eared sliders-water turtles-which live for 50 years and get to be as large as dinner plates. Then people turn them loose outside and play havoc with local turtles and damaging the local ecosystem. But petco isn't telling people that either. Don't buy any animal from petco. They support irresposible breeding practices that contribute to the neglect, abandonment and death of thousands of animals a year. Rescue an animal and know what you are commiting to before you adopt. If you do but from a pet store, don't go to a chain and learn about where they get there animals from. I won't shop petco again. read more

We came here for nail trimming for our dog. When we are in the car, we noticed he was bleeding. The groomer cut his nails too much. Then when I called, he said he is sorry and forgot to tell. For me, I wouldn't be this upset if he was honest to tell me what went wrong and what to do. We will not go there for grooming at all. read more

This is a 2 part review - I took my puppy in for nail trimming full service treatment . Picked my puppy up and nails weren't done and hair on his face was not cut properly , so I called to see if maybe he was just to small to get treatment because he was afraid the person that cared for him just gave no explanation and seem to be put out that I even called with a complaint. This bothered me so much. So I called again today and asked for the store manager and explained what happened Nicole was her name and she was patient with me , she asked if I could come in and we did. I met with Manager Nicole of Petco today and the Grooming Manager was Leanne . They were wonderful offer my full refund and took my pup back to clean up his paws . They tried to clean up his face but he wanted no parts of that . They were gentle and extremely kind . read more

They do a very good job grooming, I just think their prices are too high. I have a medium size dog who needs grooming 4x a year. She is seven, so she's been groomed a LOT, and I usually paid 60-65 for a full groom down in the SF area (where prices tend to be higher than Olympia). This Petco charged $78, which is really high. On the plus side, they have extended hours, so you can get your dog groomed late in the day and on Sundays, the salon is very clean, and the groomers are really nice, one of them does show dogs, so she really knows her stuff. read more

Took my 3 year old Schnauzer for a standard cut. He came out very uneven, long stray hairs around his feet and butt. His shaved back was not even. I took him back and asked if they could even things up. I got a bad attitude and was told to leave him. They totally SHAVED everything but his beard and eye brows. He looked like a hairless cat. I was appalled!!! If they didn't know how to cut a schnauzer then they shouldn't have attempted it at all. I took him to the manager of the store and showed her what the grooming department had done, she said they said I wanted him "started over", $57 is overpriced!!! and they don't know what they are doing!! I will NEVER take another animal to this store ever again!!! read more

Appreciate Amanda at Olympia Petco. She went way beyond cashier, and way beyond reasonable service, to total star. Thanks !

I love this store and their salt water set up. But their customer service/ ordering/ call back is unbelievably horrible. I ordered a salt water fish early December, I was told it should be in next shipment and I gave them my number and my boyfriends. 2 weeks pass and NO CALLS. I called, myself and spoke with Vicky who said they got an order in but weren't sure if the fish I ordered was here. She said she'd have Sarah in the aquatics department call me once she was off of lunch. NO CALL. I then called them the next day and spoke with Vicky again and she said she was sorry Sarah never called and "things happen" I told her understand but I haven't gotten a single call from them since I place the order over 2 and half weeks ago. She apologized further and searched there data base for a special order and wasn't able to place an order. Vicky then said the manager Tim will be in tomorrow at 1pm and she will have him call me. As of today at 3pm I received NO CALL. So I myself called and asked for Tim he said they placed two orders for the fish I ordered and apologized for not calling because he didn't get the message. I asked he actually call me once it comes in and I don't have to continue following up. I have never dealt with such crap customer service. The don't communicate messages or follow through with servicing clients and receiving orders. Worst customer service ever. So let down and frustrated. read more