This review is for dog training, specifically with Jeremy. Although Petco is a chain, the trainer is local. We have had great success with Jeremy at the Petco by Capitol Mall. We did group lessons three times and have now moved to private lessons. The price for one-on-one lessons is so reasonable - $329 for 6 sessions! Jeremy has brought Chico (and us) along so much better than the $200/hr trainer we were using. Jeremy "gets" dogs and he's gentle, patient & persistent. He demonstrates the skill and then has us work with the dog as he gives helpful feedback. read more

They have a large selection of foods and accessories for your pet. Things not available in smaller stores are in abundance here. To that point, Petco's prices are reasonable (or as much as pet supplies are). read more

Very nice and efficient staff at the veterinary clinic for vaccines. That being said, through no fault of their own, there is dog shit all over the three aisles leading to the vet clinic, and even on the scale. Customers in line just look the other way when their dog poops. I was hard put to stand anywhere that my dog and I weren't standing in feces. Here we're trying to prevent disease at a vaccine clinic and confronted with a public health issue. If you have little hand carried dogs, you might get out of there cleanly, except for your shoes. I blame management and corporate for assuming that customers or veterinarians are gonna mop up the floors. Next time I'd get vaccines on line and give them myself. Waiting to get into a real vet hospital in a few months, for rabies shot. I will never go back to this filthy store. read more

Went to the store yesterday for the vaccine clinic. We just adopted a pup and were unable to get into a vet clinic without having to wait over a month. I was happy with how very nice the person on the phone was when I hooked the appointment. I really like that they sent me several reminders for the visit it was nice because I get busy and forget things, When we got there , everyone was SO nice and even though it was just a vax clinic they really did take their time with him and handled him the way I liked . It was also very clean in there. I highly recommend using this clinic for simple vaccinations for your fur babies. The prices were on par with today's expensive pet care so I'm aware would have paid that much at a vet office too, but at least the pup got his shots without having to wait over a month. My only complaint is they did not allow me to take photos of him getting weighed, and him licking the peanut butter or whatever it was they gave him to keep him occupied. The photos would have been adorable and I would have added to his baby book. read more

Petco - Tater waiting his turn to get his vax - Pet Stores Near Me - Olympia, Washington

Classic Petco price gouging on pets that already look half dead. Disgusting. Unkept. Unhealthy. read more

Sarah Anne could benefit from refining her people skills. My sister and I ventured into the store with the simple goal of purchasing cat food, but our experience at the checkout was far from pleasant. As we approached the register, we were met with an icy indifference that made us feel as if we were invisible. Our polite attempt to engage, by wishing her a good day and expressing our thanks, was met with a cold, disapproving stare. To our surprise, her demeanor shifted dramatically as she warmly welcomed the customers behind us. This stark contrast left us feeling disappointed and disheartened. Until this location makes strides in improving its customer service, particularly at the checkout, we will be taking our business elsewhere. Ps. She was probably just mad we had more swag read more

I rarely shop here, but do use the grooming. When first getting my Rottweiler I wanted to find someone to work on getting her nails back in good shape because the previous owner never clipped them for two years. I happened to talk to Leanne and it turned out she loved working with rotties. An appointment was made and Jewel immediately took to Leanne. Leanne was able to get her nails under control, clean her ears and even recognize she needed a little treatment in them. Jewel is always excited to see her, and I've even seen her and Leanne sitting on the table and Jewel getting some special attention. I just wanted to send out special kudos to Leanne for the passion she has for her job and the love she has for her clients. I will continue to see her and recommend her as much as I possibly can. read more

Petco - Pet Stores Near Me - Olympia, Washington

I will never bring my dog back here for grooming or nails.. The lady was rude to my dog and her comments about him were so mean for no reason. He has never been to a groomer before and this was a whole new experience for us and she completely ruined it. The customer service was horrible. They didn't bring my dog back until 25min AFTER the scheduled time and then told us it was a 2 hour wait while continuing to take walk-ins.. Never again. read more

Went to petco for grooming because my dog had fleas for the first time ever. They were so kind and helpful. My dog was super happy, clean, and flea free afterwards. Highly recommended and extremely thankful for all the wonderful staff that helped my dog and I! read more

10 years later and the fish part of this store is crap. They would have sold an expensive fish to me the other day, but instead ignored me. I guess it's Petco's fault for paying her what's she's worth. The cashiers are great though. read more

The staff seems to consist of very young immature people that haven't been trained. Every experience I had today I should have just walked out. I encountered 3 different female staff members that were rude and acted as if they hate their lives, couldn't tell me where anything was. The cashier didn't have a clue- couldn't find the barcode on the bag of dog food, asked me to find it- and was complaining the whole time. I won't be returning. Their prices are also insane. High end dog food was 40$ more than the local feed store. Training treats were 14$ more. And 75$ clearance items in the bin aren't really on clearance. Raises prices and trashy staff is what you can expect, no thank you. read more

NEVER AGAIN. Took my pup for a grooming last year (2022) and had my paperwork for his vaccinations. Good for 3 years. They did a sub-par job so I decided to go elsewhere next time. This year every place was booked out so decided to give these guys another chance... this time they turned me away saying the vaccinations needed updated where it clearly is good for 2 more years. They over charge and do poor work, now they want me to give them more money. Not. Happening. read more

well i saw the silly creatures and i was satisfied! i was feeling really sad today so i went here to see some cute animals. my heart happy. read more

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Friendly staff on the few visits I've been here. People go out of their way to offer help and give advice, even if not asked. They are eager to please. Cats are available to adopt here but a home visit first is required. read more

This store never has our dog's wet or dry dog food in stock. Often the shelves are sparse and empty. Also, I am not sure why this particular pet store smells so bad, but it does. The overwhelming smell hits you right in the face when you walk in. I have switched to exclusively shopping Petsmart even though it is out of the way. read more

they sold me a sick ferret took about 2 weeks in to start noticing the signs I called n they couldnt do anything bout it. Would not reccommend buying from them! read more

I only shop in our Olympia Petco location for at least 15 years. Team very professional and helpful. The nice gentleman name Sa at fishing department he helped me not giving up on my fishing tank (40 gallons) very good advices over two years since I started with fishing tank. Thank you James,Zoe, Matt and store manager keeping my cat Mille and two dogs Pepper and Maybel happy! I just want to say thank you to all of team Petco in this location thank you! Store nice and clean, easy to find products. If not Petco team members always around the corner. The only downside is Theft ... so many theft in this store. As a human I feel terrible for other folks shopping here or working here. Keep safe read more

so everyone who knows a lot about beardies you never place them in the same cage together i was really upset and mad that they had 3 babies that clearly one of them has signs of respiratory and the other 2 have BAD MBD but they place 2 separate beardies by theirsevles..why? thats what i wanna know. ill never by a animal there after i seen that. read more

I will never shop here again. I brought my dog in for a quick nail trim and waIted at the counter for a while as a grooming employee watched seemingly hoping I would walk away. Her attitude was similar when she finally approached and only improved after she asked if my dog was on any medications. Evidently, they won't provide services to dogs on arthritis medication. It s a simple shot once per month and doesn't have any noticeable side effects. New rule put in place recently.. Per other reviews it sounds like they have seriously limited who they will serve. I have plenty of choices in the area and won't be spending another dime at this store. I would suggest Petco provide some customer service training to the grooming staff. Maybe post a sign so people don't wait for your slow, rude staff to tell them about your new policies... I would have been less frustrated if I hadn't felt like I was an inconvenience that was able to be side stepped thanks to that new policy. read more

Laura R did our dogs grooming and full package. She was wonderful. When we first arrived she saw we weren't getting helped, opened up the other register and got us all situated. Previously we went to a PetSmart which skimped on the nail trim and the cut itself. Laura wasn't like that and she left notes for the next groomer. A added bonus was our dog which had been super reactive and anxious about grooming before came our happy. It was great. read more

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Petco Grooming discriminates against customers and pets. They have banned our dogs from grooming because they take medication. Our three year old labradoodle started at Petco's puppy training and we've been loyal customers since then. Once he began his medication, they refused service to him and our other dog. We're done with Petco. Mudbay has been great and Chewy seems to cover the rest of our needs. Our recommendation: forget Petco. read more

Petco - Sorry, you can't go to Petco. - Pet Stores Near Me - Olympia, Washington

So sad...I have been told by many NOT to purchase feeder bugs at Petco. I thought, why? They are bugs, I am not buying a pet. Well today I found out why. We have a beautiful beardie-Het for Zero, got him from a breeder who takes AMAZING care of their Beardies (and snakes) btw. Usually we get our bi-weekly order of large, and I mean large Dubia roaches from him, well he is out of town and the Dragon is refusing the Crickets we bought to hold him over until we could re-up. I thought, how bad could it be to get them from Petco...well bad! They were stacked in small cups on the shelf, and were all dead! Every container I picked up had MAYBE 1, just 1 that was alive out of the 10(ish) in the container. How do they not know that their stock is dead? I notified the cashier who did barely more than brush me off when I told her about the dead roaches. So, now I guess I understand why I was told to never buy feeders from the "big-box-stores..." and hopefully this will help someone else understand that as well. read more

Horrible experience. 0/5 I was observing a betta fish and noticed a deceased one, not newly dead but it looked like it had been sitting like that for awhile. I picked up the cup and gave it to a employee he thanked me and we moved on. We continued looking at the other aquariums and noticed yet another dead fish. I told the same employee so because he had been tending to the fish. He proceeded to ask me if all I was going to do was point out the bad. I was stunned and replied with a shocked no and walked away. The experience was completely uncalled for a disappointing. I will not be returning to this petco. read more

Do NOT use Petco for grooming. After having no previous issues with getting my elderly dog groomed, I was suddenly informed that she was "too old" without any further explanation. When I called back to ask for more clarification, I was hung up on twice by the super unprofessional grooming manager. I called the store to speak with a general manager to address the issue. She said they don't have "specific equipment" to handle older dogs. They literally turned down a paying customer and a dog who would have done fine just because they don't care enough to be willing to facilitate individual needs with some support. Calling a client a few hours before an appointment to tell them that you don't care enough about older dogs to have equipment to help them stay upright and comfortable is literally the most unprofessional and inconsiderate thing a company could subject a customer to. Any decent groomer would be happy to work with a pre-existing customer to help their dog be comfortable for grooming. The fact that Petco doesn't even care enough to try to make things right should be a good reason for anyone to seek out a friendlier and more accommodating groomer with more professional and considerate business practices. Do not support this business. read more

Absolutely horrible place the groomers have no idea how to handle old and scared dogs. I went to pick my dogs up and was told that they weren't there and that they were deferred out. How were my dogs not gonna be there when that is were I dropped them off. I was also told that my dog was ready and they hadn't done anything to my dogs then told me that he wasn't doing well. DO NOT RECOMMEND!!! read more

Stunning Groom! Tyler did a beautiful job on our English Springer Quincy. The attention to detail was so appreciated. Quincy always looks forward to seeing Tyler and fully cooperates so I know he trusts him. i highly recommend Petco Groomers in Lacey WA. read more

HORRIBLE they shaved my Maltese bald Yes he was matted but in my 50 years as a dog owner 13 with a Maltese I have never ever experienced such an devastating ordeal. . My poor dog is shaking non stop. He's litterally BALD. MY GOSH. THESE PEOPLE HAVE NO CLUE. AND THE PERSIN IN CHARGE WAS BEYOND HORRIBLE TOO They were rude inattentive and beyond non experienced. MY POOR PUPPY IS BALD... we're tranatized beyond belief.... read more

This review is for Jeremy, one of the experienced dog trainers at this Petco location. Our dog, Cookie, has learned so much from him. He is amazingly patient and kind with all of the dogs, and we - as Cookie's parents - have learned to train Cookie from watching his technique as well. If you just adopted a puppy and want to teach your dog the basics, I highly recommend signing up for the puppy training classes with Jeremy. We plan to do adult dog classes in the future, too! read more

Petco - Puppy training class - Pet Stores Near Me - Olympia, Washington

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I started going to Petco's Vetco for the convenience of walk-in hours -- no appointment necessary. I return because it's a lot less expensive for basic care like annual shots & prescription flea medicine. Vetco At this location has 2 days of limited 2 hour windows: Sat morning and I think Tuesday evening. Wow, a doctor available when you aren't working; let's try this with humans please! Now we love our Vet who has serviced our pets for years and years but we are just to busy to work around their schedule other than an emergency. The vet and assistants are well trained and very nice. Try it, just don't tell your vet because it feels like cheating on them! read more

Petco - Pet Stores Near Me - Olympia, Washington

I take my XL Chocolate Lab here for regular grooming. We previously went to Petsmart and had a pretty terrible experience with the grooming at the Lacey location. Ollie would be afraid to go, timid when I touched his paws and he normally is a super happy dog. I started taking him here and talked to the groomer about his issues with his paws. We both worked with Ollie to help encourage him to feel comfortable with his paws being touched and held. He LOVES to come here, every time we pull into the parking lot he pants excitedly and wags his tail so fast! The groomers are so patient, kind and loving, they make every customer feel valued and seem to really care about my dog. read more

Petco - Ollie after his grooming - Pet Stores Near Me - Olympia, Washington

Vet clinic staff is a joke. Could t even recommend tips on feeding a 4 week old that struggled with bottle feeding. One "tech" just stood there with a dirty look on her face shaking her head no. Sorry ma'am I didn't abandon the kitten. They lack knowledge and class. read more

I will never be back to the Olympia location. We went there Saturday with our pomchi. I gave SPECIFIC instructions not to cut her hair except for around her paws. They completely trimmed her and I'm beyond mad. The girl who took our instructions and indicated she was the groomer actually handed her off to a guy that looked like he needed a shower and a good night sleep. When we picked her he said she did ok but was very vocal. That's not like her at all, leading us to believe she did not like him at all. I thank Petco headquarters for reaching out to me on this page. However they said they'd have the local store know to resolve issues, I never heard a peep. I'd also contacted the actual store online and complained, still nothing. So between service and no store response I would grade with D- read more

UPDATE: Now I have a review of the grooming department. It used to be absolutely fantastic when Leanne was there (manager) but she moved. Things weren't as good when she left, but ok. Today my husband called the grooming department: Husband: Hi, my name is ........ and I would like to set an appointment to have my dog groomed. Groomer: Ok. ( Then complete silence) Husband: What days are available? Groomer: Nothing until July 30th. (It's June 25) Husband: You don't have anything earlier than that? Groomer: (very aggressively) Did I say we have anything earlier?! Husband: I was just asking because usually we get in in just a few days. Groomer: Which dog of yours? Husband: Winston Groomer: Annoyed sigh Husband: Is that a problem? Groomer: You want a specific groomer? Husband; No. Anyone is fine. Groomer: (rudely) Well, your still not going to get him groomed until after July 30th! Husband: Ok, let's set up the appointment for after the 30th Groomer: We're not making appointments. We are just taking numbers and then call you later. If you don't hear from us tomorrow, call back on Monday. Husband: Can I talk to your manager? Groomer: The manager isn't here. (Hangs up on my husband) My husband then calls the store to talk to the store manager who isn't in, so he gets the assistant manager, who didn't really seem to care, but said the manager will call tomorrow. We have been taking our dogs to Petco exclusively since they were puppies. (7 years!) No more! We found a wonderful groomer on Harrison. We are telling all our friends who use Petco grooming not to go there, as well as anyone we know. If that's how the groomer treats people, I would hate to see how she treats animals. I don't feel comfortable leaving my pets there! I went in to purchase 2 guinea pigs because I was told two are needed because they are social creatures and you shouldn't get just one to start. The staff contradicted each other about the size of cage I need and the number of guinea pigs needed. One employee told me getting two I would risk them fighting and needing to be separated when they mature. That scared me so I got one female. They showed me the cage I needed. When I asked if was big enough for an adult pig they said no, it's ok for a baby though. Why would I get a small cage knowing that the pig will grow. So they sold me a bigger cage. I brought the guinea pig and cage home and started to assemble the cage and it was broken! I took the cage back to the store and they tried to exchange it for a smaller cage as an even exchange. Oh hell no! So they found another larger cage of a different brand. So says after I purchased the said cage I find out it's 5sq ft. One guinea pig needs 7.5 sq feet!!! And you really do need two. They should not be selling animals they know nothing about. read more

The easy return policy is a joke at this location. Came in to return an aquarium lid that had been purchased online so we I could get the item refunded (arrived shattered). There was a miscommunication and rather than refunding the item on to a gift card like many locations do or to the original method of purchase, it was refunded in the form of a "merch card" which can only be used in store. Which is utterly useless for an item I need to purchase online. Discussed this on the phone with a manager Carol the same day (at this point they've already taken my item back in store so I do not have the option to go elsewhere to return or ship back to Petco) and was told I could come back to the store and get the merch card voided and get a proper refund. Came in the next day just to have an employee by the name of Dwayne immediately giving me a nasty attitude and claiming they have absolutely no way to give a refund. Which at this point is pretty distressing because they have already taken my return item, so I can't just opt to not deal with this location and go elsewhere. After a lengthy amount of time with Dwayne shouting and acting irate, he finally decides to actually do his job and contact the manager who informed me I could come in for a refund, confirms I was right and gives me the refund. In short, would definitely not return to a location that feels the need to not only act in a verbally abusive manner toward customers, but also outright lie claiming they have no way of giving a refund when they absolutely did. Pick a different location that doesn't make it a point to hire emotionally unhinged individuals. read more

DON'T GO THERE. I took my dog in for a bath. My vet discovered they had left cotton balls in his ears. And they were there for weeks. ONLY THEIR GROOMER could have done that. I don't even own cotton balls. Called to complain. No response, they didn't care. Groomer and manager both need firing. read more

Brandon trimmed both of my dogs nails this morning and he did an AMAZING job. They are both nervous dogs, but he got it done and was so nice. The girl that checked us in was also completely wonderful. Juggling two dogs and a toddler was made effortless because of their customer service! read more

Well second time into Petco in Olympia off Black Lake Road, what a dishonest grooming department, lack of service and down right in my opinion thief's. I have two English Springer Spaniels. Over three years the prices have been raising. From $36.00 to now $57. But this takes the cake a charge for using scissors? The two dogs total was a $160.00. Hell no was my response. Will not and never will paid for something like that. Ok! The girl said corporate policy . BS. Well I called Lacey Petco which is the store I have also in the past been using and know my dogs, total has always been in the $50 range and with tax a total of $130.00, and that was the price total with scissors. No BS scissor charge. And they are great honest people. Now my only place to go . A 18 mikes out of my way but worth it So I would advice anyone that has been in there in the last two months to look at your receipt and get a refund for again in my option steal from the customer. My next call is to Petco corporate offices Olympian paper, Facebook, Twiter, Instagram, and any other social media I can post to on read more

On a whim, we went here a week ago for the first time to get my daughter some tropical fish. It took us about 30 minutes from the time we picked out the fish to the time we left the store. The first 15 minutes was for us to get someone to help us. The next 15 minutes was due to the very long wait to check out. Our aquarium is stable and has not had any new fish in it in about a year and a half, other than babies that were born in it. Well, we added the three new fish from Petco and all three died within a week. Two of them didn't show any obvious symptoms beyond just suddenly dying after a few days. The third got cottonmouth fungus, pretty bad, and I had to remove it from the tank and euthanize it just so the fungus would not spread to the other fish. There is no real treatment for a bad case of that disease. Ugh. I am going to be mad if does spread! They have a 3-day fish warranty, but what good is that when they die after four or five days? Anyway, DO NOT BUY FISH FROM THIS STORE! read more

Wow. My dog looks amazing!! I'm so impressed with how Delores groomed my dog. He really looks like a brand new dog!!

Today was my second visit to Petco to have Daniela cut my large dog's nails. Having the nails cut have been a major stress for me and my dog for six years. We have been told that nail trims could not be completed due to my pet's behavior. I have tried holding him down, using a muzzle, dosing with CBD but nothing seems to work. Daniela is amazing and is able to work with my dog's anxiety. I am so thankful for her. read more