I could not be happier with the great job these folks do each and every time we have taken our…read moreCasey boy, a Cavachon puppy to them. Their work is impeccable! We would highly recommend them!

I've been bringing my animals here to be groomed since 2015, when I moved to the Lewes permanently…read more My Mom had been trusting them w/ her fur-babies for several yrs prior. She cldn't say enough good things about them, so I made an appt. I don't usually leave reviews but this place DEFINITELY DESERVES IT! Ryan is the sweetest, kindest, most caring person when it comes to our animals I don't say this about ANYONE but I'd trust my dogs life in his hands. Their reputation precedes them insofar as their courtesy, professionalism and character. Stephanie usually grooms my dogs and I've never had even close to a problem w/ her svcs. In addtn to being very outgoing, she also communicates any issues before and/or after our appt. The guys & girls who do the bathing, etc. are also GREAT! They are all so incredibly nice and so good w/the animals. I wldn't dream of taking mine ANYWHERE ELSE. So, in closing, if you need a groomer who will take the time to listen to your concerns, not take short-cuts or treat you like you're just another number and one who will treat your animal like it were their own, then call Ryan to sched an appt & you'll see exactly what I mean ~Valarie

Once again, we boarded our baby, Willa at Simply at Home...Laura and her awesome staff did a…read morespectacular job, as always. Willa was happy to see us, I think ??? Believe she would have liked to stay, did I interrupt her fun ??? That being said, Willa was cared for just like we would when she's with us ! There is only one place if you're going to board your pets in Sussex county....don't hesitate, call Simply at Home !

I love this place. Friendly staff. Very clean facilities. I have never boarded my five year old dog…read moreand had no plans to ever until I looked into this place. They were very accommodating allowing you to bring personal items for your pet. You provide your own food which I liked since one of my dogs is very sensitive to any other foods. Great setting with inside and outside runs. I can see many more vacations on the horizon. Thanks so much Laura and staff you were great!

This is the best pet store I have EVER been too. A must for you and your furry friend! We…read morediscovered it earlier this year and come every time we're in town. Our puppy Savannah can be shy in new places and the staff/owners have always been amazing with her as well as the store dog! So many unique and thoughtfully designed toys, leashes, etc. They help advise us on Savanahs first lift vest and have good gear for adventuring! Thank you for the wonderful store! We will continue to be back whenever we are in town!

Paws Claws in West Ocean City has a horrible service and attitude! The lady's name is Jan. My wife…read moreand I stopped in to buy cat food and the store clerk would not even look up from the register as she was playing on her phone. When we asked her a question she ignored us. We asked again and she hollered, "I am busy what do you want!!??". That is not the attitude we expect from someone that is supposed to help and welcome customers. The Store Employees are supposed to be respectful to customers! We asked for her name and she did not want to give it so we asked again and she said Jan. She was belligerent, rude and acted very unfriendly. We asked to speak with the manager and she said she was. My wife and I looked at each other and we walked out. We are never coming back to this place! We hope they go out of business!! Too bad Yelp does not allow a Zero Star posting. Mike & Emma

I got my dogs groomed there almost a month ago 3/27/25. I contacted them as soon as I saw that they…read morehad clipped my dog too closely on her belly. Her nipples were scabbed. I called Saturday after hours and they had missed a toe nail on my other dog. So I didn't expect a phone call until Tuesday when they opened. I waited then called again on Wednesday and left a second message. They called me back on Thursday and I spoke with someone. I offered to bring in my dachshund(whose toe nail got missed) and they said they would talk to the owner and get back with me. I took my dachshund in,they fixed the toe nail, no one said anything to me about my other dog or reimbursement or anything. It's been a few weeks now and I never heard back from the groomer. Not once did anybody ask me if my dog was ok. Not once was I offered anything to fix the issue. Not ok.

Incredibly rude front desk check-in. Very unprofessional. Can't trust them with my dog.read more

Highly recommend Heavenly Hounds Hotel! My two small dogs spent 15 days there and they were well…read moretaken care of, fed my home cooked prepared food and had a "blast" playing with other small dogs and personal staff attention. NOT A TYPICAL KENNEL VERY SPECIAL indoor space w/their doggie bed.

Great place. Have been taking my 2 Shih-Tzus there for 3 years and never disappointed. Krista is…read moregreat with the dogs, patient and provides a great service. She truly cares for all the pets she grooms..used doggie daycare and no problems. Highly recommend for grooming.

If you don't care about your pets welfare, health or life go ahead and use this kennel. Upon…read morearrival back at the kennel they informed me he had HAPPY TAIL. His tail was bleeding, the end was raw and they had provided no care nor notified us. They simply left him to suffer, not even antibiotic cream and not even a bandage. Had they even called me I would have given them permission to treat if they were worried. This kennel, (check other reviews) including death of an animal, broken leg etc, cost my dog 5 inches of tail that had to be amputated due to their negligence. When asked their answer was "It happens" you signed a liability waiver. I have an 11 year old Sheppard, former working dog who has been kenneled in other locations prior to us moving here for up to three weeks at a time and this has never happened. Its physics, they placed the dog in a kennel to small for him, and most likely did not get him outside enough, resulting in him banging his tail just over a 7 day period. I WOULD NOT RECOMMED THIS FACILITY TO ANYONE FOR ANY REASON. THEY ARE STAFF DOES NOT CARE ONE BIT ABOUT MAKING SURE YOUR FAMILY MEMBER IS TAKEN CARE OF. TERRIBLE FACILITY, RUDE PEOPLE, UNCARING PEOPLE.

Very bad experience with a cancellation. THEY DO NOT REFUND! I booked and canceled (dog wasn't…read morefully vaccinated) all within 1 hour with a phone conversation about this cancellation. Credit card was still charge. No refund or voucher was given because "I was not a previous customer ". I have phone records of the conversation but they would not accommodate the Wednesday cancellation for Saturday's boarding.

This may be a great place for dogs but I find their cat care very subpar. The cats are kept in…read moresmall crates surrounded by other cats in crates and get very little personal attention or time outside the crates. When I picked up my cat she was terrified and her cheeks were completely wet. I will definitely not be boarding my cats here again.

Great service. Always kind people to us and our 2 fur pups. My husband and I travel a few times a…read moreyear and board often with The Dog House. Never any issues over the last 4 years.

My dog has been having some skin issues. All vets both near my primary home and vacation home were…read morebacked up. I was able to have an online chat via pet insurance that gave me some ideas of what the issue could be. Then, the light bulb went off while reading reviews. I decided to try grooming to see if it could sooth his skin. I was a little hesitant as there were no recent reviews but I needed to try something and fast. I had a conversation with Patti over the phone and she was really patient in listening to my concerns. She was able to take us the next day and gave my boy a soothing medicated bath. He looked great and felt better. We still have to deal with the cause and flare ups but at least he is more comfortable. Thanks to Patti and team at Ruff Cuts.

I never write reviews on here, so when I do.. It's because I need to let the public know something!…read more First of all, Patti is a wonderful woman. She truly loves animals and you can tell as soon as you meet her. I have a temperamental Pomeranian mix, and he lets her groom him efficiently without issues. What is most remarkable about Patti is the care and affection she gives your pet. Not only did she trim my pom's feet for free on a nail-clipping only trip, but gave my chihuahua a mini-reikiki session because she is in congestive heart failure. Patti thought it necessary to give her a little extra love. Would you receive such service at a chain store? Absolutely not. The facilities may not be as conventional as others, but Patti has always done a wonderful job and her customer service is incredible. I will always be one to support small and local businesses, and Ruff Cuts is no different.