Paws Claws in West Ocean City has a horrible service and attitude! The lady's name is Jan. My wife…read moreand I stopped in to buy cat food and the store clerk would not even look up from the register as she was playing on her phone. When we asked her a question she ignored us. We asked again and she hollered, "I am busy what do you want!!??". That is not the attitude we expect from someone that is supposed to help and welcome customers. The Store Employees are supposed to be respectful to customers! We asked for her name and she did not want to give it so we asked again and she said Jan. She was belligerent, rude and acted very unfriendly. We asked to speak with the manager and she said she was. My wife and I looked at each other and we walked out. We are never coming back to this place! We hope they go out of business!! Too bad Yelp does not allow a Zero Star posting. Mike & Emma

Since I work in the costumer service industry I'm very picky in a lot of things. Let me tell you…read morethe service and the helped I got today was beyond amazing. The two employees really helped us. They walked us through the things our puppy may or may not need and the treat he might love everything was incredible. The options the store has are perfect! Highly recommend it. If I'm in the area again I would absolutely stop by!

Wow! If I could give them 10 stars, I would. We contacted Jungle Jim's for a last minute grooming…read moreof our golden retriever, after camping at Cape Henlopen . The business was very responsive and worked with us to find a time for us and our friends' golden too. Sarah Sievers did the grooming and she did the most lovely expert grooming I have ever seen. Our pup looked picture perfect, and Sarah was just the kindest person. She went above and beyond expectations and we 10/10 recommend and we will be back for sure!

Highly dissatisfied on how we were treated at this place. We made an appointment to take our dogs…read morefor the day and as we walked in it was complete chaos with barking and other dogs in the place. instead of asking us to step outside the owner proceeded to try and talk over all the noise and then tell us "this isn't going to work" leaving us with no options for our dogs for the day. The more we thought about it the more we realized it was probably for the best. I would have had anxiety all day knowing they were at that place and under that kind of supervision. I would steer away from this organization unless you have an elderly dog or very relaxed animals.

They were amazing and helpful as always. We send our well wishes to the staff for losing a…read moreco-worker that they seemed to care a lot about which is nice to see in today's world where people caring for people.

I needed to buy a couple goldfish. John was so kind, patient and helpful!!!…read moreHe helped us pick the fish and accessories and walked us to the checkout.

I have been very happy for a number of years at Precious Paws. Dr. John has especially been great…read moreto work with. Sometimes the wait is longer than I would like but, on the flipside, they have worked hard to get me an appointment at the last minute when I needed it. Prices are high but no higher than any other vet and again, they have worked with me to find a treatment plan that helped my dog and was kinder to my bank account as well.

Run! Horrible experience a year ago. My dog was never afraid at the Vet previously. My dog was…read morethere for a routine exam to get bloodwork done. They took him in the back. He was gone a long time. Dr Maniatty carried my dog back in with a muzzle on and he was panting uncontrollably. He then told me he did an ultrasound guided urine retrieval - WITHOUT MY PERMISSION - an invasive procedure. My dog is now traumatized. Scared to death to go to the Vets office. Previously they gave me a cup to catch the urine. This was ridiculous. Do not trust them! I am a local and went to Dr Fantasia for years never had an issue. This place is not the same! I would have posted no stars if I could.

My dog was well cared for and was very tuckered out after staying there for 5 days. She also had…read morea bath and had her nails clipped before I brought her home. She smelled really nice. I will take her back there the next time I am going away.

From the owner: Welcome to Farmhouse Pet Lodge, where your furry friends are treated like family! Our…read morestate-of-the-art pet boarding facility is staffed by well-trained professionals who love animals.

The place and people are nice but.... They way over charge for everything. Every time I come It…read morecosts between $400 to $700 or more a visit. Example- they literally charge $100-150 for a phone call with the vet about test results. I have never heard of such a thing! They should be ashamed of themselves!

A vet tech reported me to Animal Services for making it clear that I did not consent to any…read moreprocedures for my cat (who got out the house and showed up at neighbor's house, then said neighbor brought my cat here). Although I told them over and over that it was my cat, asked when I could get him back, and stated with proof of a bill, that my cat had been treated for a sore on his face, they refused for days to give him back, said that I would have to pay them before I could have him, and told me he'd have to be quarantined. When I talked to Animal Services, they completely understood that it was a FALSE report of neglect, and demanded that Coastal give me my cat back, which they finally did. Very upsetting. Especially b/c they had proof that my cat had been treated with antibiotics, and still reported me. Giving one star bc it wouldn't let me give zero.

11/20/2018 I took my dog to OC Pet Spa and the owner had 2 dogs on tables with the collar on…read more She turned her back to the dogs and came to ask what I needed. I asked her if the dogs were safe, she was like yea they are fine. I asked if that is how dogs hang themselves. Anyway when I picked up my dog she rang up price without $10 discount, I didn't sign and she rang up with the discount deduction and I signed and left. PROBLEM!!! Both charges are on my account, I called a week later after pending and explained I had 2 charges, she checked her records and said she would reverse charge. 12/3/2018 I ended up filing a claim with my credit card company. Still waiting......

I won't return and I don't recommend this place for boarding!!!…read more My 5yo beagle mix boarded here for 2 nights, his collar got eaten and when I tried to reach out to the owner about a special arrangement for pick up during off-hours (as previously agreed) she was rude and treated me as if I worked for her. Thankfully, her receptionist saved the day! I liked her background when I looked at this place but now that I know how horrible she is at dealing with people, I will Never trust her with my dog again.

Even though I was on vacation I wanted to get a few things to take home. A few necessities if you…read morewill. Seeing that this was nearby I made a note to stop in and try to grab some food for my cat. One of the main reasons I stopped in here was because of the proximity to other stores in this plaza. If I could not find what I needed I could go next door in hopes of finding what I needed. I came in and without looking started to head to the back of the store because to me, this is where the cat department usually is. I should have been looking up as I had walked right past it. Found the aisle I was looking for and started to browse. What became irritating was the fact that several other customers had the same notion to do the same. But without any awareness for others around them. Blocking the aisle with themselves or their carts. I circled a few times before they had cleared out. Lo and behold, after all that, they did not have what I needed. So, I left empty handed.

My dog loves to go there. They are most accommodating and do a nice job. While our dog gets a new…read morelook, we grab a bite to eat. Life is good