I took my 3 dogs in at 1:30, told 3 to 4 hours to do them. Went after 5:30, two of them were on the table, the other in a cage. We stood around, noticed this employee come out and asked is everything was OK, my husband replied yes, waiting for our animals. Her name was Erin, she seemed to walk around several times. While we were noticed an elderly woman come out and go back in with her paper to get her dog. SHe stops and chats saying the they won't take appointment for nails, but they clipped and polished Harper's nails and then said let us give him a bath. We go in to get them when they take them off the table only to find my oldest dog hasn't been done yet. I am upset because they have now been there going on 5 hours. We told them we wanted our dogs and were not going to wait for them to finish our oldest. I told them of the conversation with the women that had no appointment and was groomed while mine sat in a cage, when I had an appointment. One of the girls, Veronica denied that they groomed Harper and became very angry, her face was red and eyes were huge. She went to get my dog and I said to the other, Patricia , look how she talks to me and looks at me. Her reply is "well you are being kind of mean". I was upset, my animals were not finished.They were in cages for a long time. We were waiting to get the paper to pay, Veronica says no charge, don't come back. I said you don't have to worry. I walk out then my husband hears Patricia say "bitch. He says why did you call my wife a bitch? So I go back in open the door and said you called me a bitch, she just ignored me. Veronica comes towards me to let me know not to open the door. I leave go up front, a couple had called for the Manager, they were waiting for a hour to purchase a fish. They said we are leaving I asked for the Manager, she never came.
Later I called the Manager, Erin she was the one walking around us while we were waiting. She knew all about it and they told her I called them names. Untrue but I do see why Veronica and Patricia have attitudes because so does Erin. I did have some choice words for Erin.
The attitude of these people is like they own Petco. They lied about the time, disrespected us and called me names. My little dog has a cough and has thrown up. I called the Corporate office and was asked what I wanted in compensation. I want nothing but for these disrespectful and negligent employees to be accountable for their actions.
They did not charge us because of their negligence and attitude. Petco lost money because of their actions and as a employee read more
