After the awful experiences I've had at this location, I will never purchase anything from Petco again. I work nearby, and I would stop in frequently after work to pick up food for my 5 month old kittens. I can't buy their food at the grocery store, I feed them Blue Buffalo Wilderness, so despite the bad vibes I've gotten from their night time employees, I'd keep going back- the location is super convenient. Their shelves are always half empty, and honestly I never complained. I work in retail, I get it. I don't mind when a store is running behind or shelves aren't crazy full. BUT, when I get attitude from your employees, just for asking if you have an item in the back? That's a huge problem. Or when I was accused of reading a tag or sign wrong for a sale price. I was purchasing 3 variety packs of expensive kitten food, and the tag said it's on sale for 7.99. It rings up 8.99. I was super nice about it, I just politely let them know that it's supposed to be 7.99. A guy came over and said, you didn't read the sign correctly. I said, I'm sorry but I did..... it's a sale tag. He's like ok so show me, if you're right, I will honor it. I literally had to walk him over to the item and show him the tag. Before we even reached the tag, he's like you see this sign doesn't apply to what you are purchasing. I said that's not what I'm talking about, and showed him the tag. He's like OH. Ok. I guess I have to honor the price, it's an expired tag. And he like rolled his eyes. Again, I work retail, so the fact that he was acting annoyed at ME, for a mistake they made, was quite off putting. My most recent experience was the absolute worst. This time, they were running a buy 20 cans, save 20% sale. On the shelf were only 6 cans of the kitten food I buy. I wasn't being picky about flavors, there was only 6 cans total. Mind you, blue buffalo wilderness only comes in 2 flavors of kitten food, so you would think at least one of them would be in stock at all times. So I search the shelves, trying to see if I can find more cans hidden behind the other packages. I was trying SO HARD to not have to ask the people who work there, if there are more in the back. Finally, I told myself F this I'm a customer I can't feel like I'm bothering them. I couldn't find anyone working on the floor. So I got in line and waited my turn. The cashier was speaking Spanish to the customer she was ringing up, and she seemed very friendly! I was like wow, maybe for once they will be nice. When it was my turn, I let her know the shelf only had 6 cans of kitten food. I asked if there were more in the back. She said, oh I'm sure there are, but. There isn't anyone stocking until overnight. You can come back in the morning. I was like, I'm not able to come back. I said can you open the variety packs since it's the same thing and just scan the cans individually So I can get the sale price? She gave me a snobby look and said No. we can't. I was like it's the same item.... she's like well I'll ask, but they're gonna say no. We're not allowed to. She ran over to a door that says employees only and knocked on it. I can hear the conversation she's having with the guy behind the door (The same guy who gave me a hard time about his expired price tags last week). She was like, can we open these packs so she can get the sale price? Since we are out of cans on the shelf. He's like, no, absolutely not. They don't have the same bar code. She came back and told me, she was like yep, I told you we can't. :) She seriously looked so happy to tell me no! And if the bar code thing is true, couldn't they just scan the ones they have on the shelf or substitute them? I work in retail! I make exceptions all the time. You are supposed to take care of the customer. This store failed at taking care of the customer. I will NEVER return. And it's YOUR loss, because I have TWO 5 month old kittens, who I only buy top quality items for. You could've had a customer for the next 15-20 years. Never again. read more

The actual store is clean and well kept. The problem here is the staff seems to be non existent and when you actually get help they seem to be bothered. Most petcos are filled with friendly pet lover staff however this one is pretty awful. read more

This place is horrible. Deserves NO stars!!!!! Went to get my dog groomed here, and he came out looking like a cat. I have a pomeranian and you absolutely can not cut their hair too short or it messes up their coat. This exactly what I told the lady before they took him from me. And I get him back and they completely shaved him!!!! All except his little bushy tail. I was horrified. And now after two months, his hair still has not grown back. They have ruined my pets coat and are inexperienced!!!!!! I will never go here again... read more

My dog loves coming to Petco to get groomed. This is the only place he feels comfortable and it makes me comfortable.. The groomers at Petco is very professional, kind to your pet and asks the right questions to make sure they are giving you A1 service.. read more

I have gone to petco with a puppy I had purchased whom I made sure he was the right age to not be in need of his maternal mother. As I was looking around asking for help some of the employees were helpful but a trainer decided to assume without asking and started bashing me about buying a dog "too young" when clearly the dog was about to be 8 weeks old. Definitely will not come back to this location unless necessary,I'd rather drive to the one by River Forest where they know how to talk and help to a person without being disrespectful; especially the trainer who I just wished I had known her name. read more

Victoria is the best you can feel she has a passion for pet grooming and makes a real effort to learn each pet individual needs.

I visited this place twice and the second time I think my dogs got a rash from there. This place is very dirty and never stocked. This place is really not cared for at all. read more

The store was somewhat well kept and the advice seemed knowledgeable but as my sister was looking for a hamster and I was looking for a guinea pig, the associate gave us an offer on his own ferrite that he was trying to sell. Though the advice for care was practical that interaction felt wrong ever since. But what are you going to do? That's north Riverside for you. read more

Never again, they have a new Salon manager named Melissa or Melinda, not sure of the last name but...she cut my dog, not once but twice! In the same day I might add. Also very rude, and said it was my fault. My dog was groomed there for years before by Kathy and never had a problem, ever.She was not knotted up, she gets groomed every 6 weeks and she is an easy groom, no biting or pulling. At least she always had been. I think a dog can sense when somebody is hurried and harassed. I am going to Kathy again, found her here through yelp. Thank You yelp.Also I suggest you all try to find a place to go were your fur-babies are safe. A Cut Above Dog Grooming in Riverside is just one of I am sure many. read more

Exactly what you would expect from a petco. The staff is moderatly friendly, the business smells a bit like hamster bedding but overall everything is what it seems. There is a ton of parking in the lot. read more

The staff is very well trained in every aspect of the business, very knowledgeable, & very friendly. We have bearded dragons, fish, dogs (a puppy included) & a dwarf hamster. They've helped us in all aspects, best food options for all pets, training, best tank options & setup for freshwater & salt water, & best cage option for specific dog breeds. They are so friendly and always willing to help. Yes as a person stated it smells like a petstore, DUH! Get over it! Love it here read more

My dog hates the groomer -- any groomer, not just Petco. He shakes and tried to hide. The staff at Petco North Riverside is kind and gentle and does a good job with him despite his anxiety. read more

The store is great if my buddy Gary is working. He is very experienced and negligible in the aquatics department, otherwise the others are pretty lame and do not know much. I think they should be much more helpful. Another thing is live stock comes in on Tuesdays and are gone by Wednesday... read more

If I could give less than one star I would. Each and every time I come to this PetCo there is one problem or another. Dead fish , reptiles, birds. Snotty , ignorant and unhelpful "team" members and uncaring managers. Even their VetCo ( pop up wellness clinics) are not exempt. One time you may get a really good vet who actually does all the things they are supposed to like listen to their heart, lungs etc and most times the vets seem so oblivious as to why they are there, it makes me wonder if they really are a vet. The store is filthy and now since they have expanded online, you mostly get people on the phone to whom English is not well spoken or understood nor do they have any idea what a pop up VetCo clinic is. I just spent 30 minutes trying to explain what this man could not understand.. that THEIR vet had prescribed for my dog and he kept saying we have to contact your vet to verify he wrote the order. NO! it's YOUR Petco vet.. he responds, we don't have vets. I miss Drs Foster and Smith so much. All their good hard, honest work and effort may end up being in vain since people are tired of the rude, inconsiderate, expensive and shoddy experiences they get from PetCo and will find other places to go. PJS read more

I always take my dog to this grooming salon. Victoria and David are amazing!!! They are so good to him and they make my daughter and me feel comfortable when we drop him off and when we pick him up he is so happy and looks great!!! Thank you for your amazing work!!! read more

The staff is always friendly and informative. Located in a very busy area, the store is always hopping but the workers manage to keep being helpful and pleasant, sometimes looking a bit frazzled but nice to customers. Could be a bit cleaner but seems like they just need a bigger store. Too much is happening in too little square footage. It's my home store for 2 dogs and a senior cat. read more

My little dog was happy to be there; he got so much attention! He also came home so clean & soft, he got extra attention here, too! All positive feelings for the next grooming date at Petco. read more

Take your business elsewhere. I brought my dog in to get her nails clipped and I'll never take her back again. The lady up front was not friendly at all and it was just the beginning of the day. When she finally did take my dog after taking care of two other customers even though I was there first, she acted all annoyed because my dog was barking. When she was all done she told me that my dog was a handful and there would be an extra "handling" charge next time. WHATEVER! My dog was probably moving and it wasn't like she was acting aggressive towards the lady. In all of these years that was the first time I was told that about my dog (and I been to many places)... good thing there are plenty of experienced dog handlers at other places that know how to handle dogs on the difficult end (and won't complain about it). read more

Poor customer service. Weird line rules about who is helped next.

I took my dog for a grooming, wash and nail trim very good experience. My dog looked great and without a doubt will recommend the groomer named Dawn. Very nice, respectful and straight to the point. Thank you DAWN read more

I have come to this location strictly for dog grooming for years. This last time I went, I took my brand new fur baby. Their computers were down, so they couldn't check us in for my dog's scheduled grooming. Before I left, I asked for my dog to be shaved down for the summer, and to have his tail kept long. When I came back, I was blown away with how adorable he looked! She even put a little bow tie on him. Despite the stress of dealing with their computers, they still did a wonderful job. Definitely going to keep coming back here for dog grooming :) read more

I've been buying live food for my snake here for 10 years, only because the PetSmart in Broadview doesn't carry feeder rodents. I've seen generations of employees come and go. This has consistently been the worst shopping experience of any retailer I frequent. All employees are poorly trained, unmotivated, and rude. I do not overstate the case. They seem to delight in refusing to help customers. For the love of God, Broadview PetSmart, please start carrying live feeder rodents so I can buy all my pet supplies from you and never, ever enter the store again. I'm more than happy to drive the extra 3.5 miles for my dog supplies and everything other than food for my snake. read more

I take my dogs to get their shots here, it's only $55 and the vet and their assistants are real nice. It's one of the few places that are low cost and the people are kind to the animals. Other low cost vet places like Paws mistreat animals. Very grateful that this store allows these types of services in this area. read more

We have a snake, hamster, fish, turtles, cat and a dog-GREAT selection. Nice people that work there, very helpful! -Our dog has also been groomed several times-She comes out smelling great and shedding less. read more

Great cut, my cocker spaniel was so matted under all that hair last month. They were upfront about how short it needed to be. They did a wonderful job! I'm so happy! Copper looked great and he enjoyed himself. We will be back next month. read more

Store is never staffed appropriately. I always have to search for someone for about 10 minutes in order to be able to place an order for crickets. Checkout lines are not any better. read more

horrible groomers!!!!! they messed up my toy poodles ears. according to the groomers she had to shaved off all of my dogs hair from her ears because it was matted (and it wasnt) she upsetted my dog. my dog had horrible cuts on the bottom of her ears. i took her to the vet because she had been acting weird since i picked her up from the groomer and now her ears were bleeding!! the vet bill wasnt PRETTY!!!!! ughhhhhh horrible horrilbe groomers!!!! and of course if i call and complain they wont do anything but blame the owner because they know everything!!! DONT USE THEIR GROOMERS read more

Beware Hispanic or black customers. They dont like us .a manager named karen was rude disrespectful too me unlike to the withe lady that was in front of me she offered coupons and extra help.not me.she laugh when ask for license cause im Mexican. To her surprise i have one im born and raice in usa and own my own business. I told her she was rude to Hispanic customers she laughed and reply her job doesn't required being nice to Hispanics .the customers behind me felt upset too she doesn't need to work with customers. read more

I used to take my dog to get groomed by the manager. I loved her and came from a distance and paid the high price cause I trusted her. So in the middle of grooming my dog they pull her into the office and force her to retire in the middle of grooming my dog. So she left and they are scrambling to finish my dog who looked bad. Management does not even offer me an explanation when I see someone else touching my dog they made an associate tell me. They offered me no discount either my dog spent over 6 hrs there. I complained cooperate and have been waiting now 4 days no call back. This is the exact reason I go to petsmart, petco is outrageous on prices, clueless and down right rude! Come to find out my groomer was backed into a corner because she is in her 60's gets paid more then the other managers cause she has been there 15 years and they are revamping their salon, I guess the saying goes out with the old in with the new... Right before Xmas good luck to the other employes in this horrible economy petco doesn't care about the employees or their customers. Customers defiantly do not come first here we are like the scum in their fish tanks! Thanks petco for nothing! read more

petco is the greatest store in the world!!!!well out of all the petcos yes it is.....especially the groomng salon deserves 5 stars!!!! they can give u da best of what they know...seriously for all of u ignorant people dat are not impressed wit what theyve done...u need to get a life and take ur untrained dog elsewhere...first of all they charge special handling because obviously ur dog is not trained and dont listen! second if ur dog gets shaved down and ur upset theres obviously a reason like hmmmm u dont freakin brush ur dog!!!! hello u wanna complain about shaving them down! poor dogs have to live wit the bad parents dat obviously dont take care of them..so if u wanna talk smack about the grooming salon....go ahead but i guarantee it will bite u in the ass.try me! read more

I never had any trouble with my old Petco in Skokie but when I moved to Berwyn and went to this location, they were refusing to take my dog saying I needed to show proof of vaccinations. I explained that I went to another Petco previous times and they never asked for his records. She stated it has been a Petco policy for years. This was the first I heard of this. (That's fine, if it is but the other store never made me bring in paperwork.) When I finally convinced her that my dog was in the Petco system she looked it up and was obviously quite annoyed by it and said "well, i guess we can do it." She took my dog and put him on the table. She was rather rough with him after I told her that he gets nervous with getting his nails clipped (he doesn't bite or bark, just shakes a bit) and my dog started freaking out trying to get off the table displaying the worst behavior I've ever seen from my mild mannered little dog. I was then told that I'm the reason he was freaking out and demanded to leave the grooming area because "I'm making it worse." I definitely did not feel good about leaving or wanted to leave after seeing how rough they were with my dog. They then paged me to come back when they were done and commented on how bad my dog was with getting his nails done. I stated that he never had a problem before with anyone and I would not be coming back. I will now drive an extra 10 minutes to go to Petsmart in Bridgeview because this place is not worth my time and frustration. read more

i think the petco dog salon is a great place to bring your dog to get groomed. the salon mgr. is very caring to the dogs and really friendly . you can tell she loves taking care of the dogs. my yellow lab loves going there. read more