i come hear regularly because its convenient but some of the staff sucks ass. Once a manager refused my coupon because i screen shot it. said he was unable to apply coupons that way. the next day i tried again and the cashier took it like it wasn't a thang. obviously the manager was a douche going through a power trip. but whatevs. and a couple other times the cashiers have acted as if i was bothering them to ring me up. If it wasn't down the street from my house I'd probably never come back read more

Made a appointment to take my American Eskimo for a bath and wash at 11:30am today. Got there at 10:30 to drop him off which I have done many times. Lady behind the counter said she couldn't take him until 11:30 I said if they could put him in the kennel she said no. So I went and came back at 11:25am apparently that was still to early to take my dog but she took two other dogs but not mine claiming she's not my dogs groomer so she can't take the dog in??? I would have to wait outside until then. What kind of customer service is that the lady just seemed like she has no intention of working just being lazy I have never had any issues until today. I waited until 11:40am she showed no signs of wanting to assist me So I left I wouldn't leave my dog with such incompetent staff! read more

I was there on Friday and there was a problem with the cash register double charging me. The associate and store manager were on the case ensuring my money was put back into my account. We are very loyal customers and are always pleased with their exceptional customer service but this went above and beyond my expectations. I never dreamed they would be so on top of things. Keep up the extraordinary work! read more

Been there a couple of times and ever time cashiers so unfriendly. Im sorry but they lost me as a customer. And i work with public too. And ever time i go i give them the benefit of the doubt but ever time sorry bye read more

Guy at the register was awesome, bought my mealworms here, some were dead but the good thing was most of them were alive. Not sure if they sell leopard geckos at this particular location but I will come here to check it out read more

Petco of Montebello is your average Petco with average workers. Not going to rave about how Petco in Montebello is the best, because im just not the type to do that. I will say that its a sanitary place, with a friendly atmosphere, where you can take your pets to be groomed. Great grooming services. Brought my Golden Retriever to get groomed and it was reasonably cheap (depending on what you think is cheap). I will come back again, since they are right next to Toys R Us. read more

I'm really disappointed because this was my second time taking my puppies for grooming here. The first time, the groomer was nice and did a great job with cutting, trimming, and everything else on my tow maltipoo mix puppies. She left their hair a medium to short length and they had quite a few tangles since it was their first time. The second time I brought them, it was a different groomer and she automatically said that one of them was too matted and she had to cut the shortest length. I did not understand since he was worst the last time and did not have to go that short. I figured, well this is what she does, she should know best. When I picked him up, he looked like a shaved rat. She shaved him down to the skin and left hair on his face and tail only. He is so sad and looks so awful. I think she was just being lazy and did not want to work at cutting his hair. On top of that I was charged almost 80 dollars for him to look awful. I will not be returning to this Petco. I will be looking for another groomer. read more

I use to bring my dog here for grooming. The service is horrible. I called to make an appointment and they said my dog is not allowed to come back anymore. The notes from his previous visit said he was aggressive to the working cutting his nails. I was never told this, just that he was being difficult. I spoke to the manager and said the young lady that worked on my dog was not honest and this was unfair and an inconvenience to us now. I now drive 20 mins from the house to pet smart in rosemead. I appreciate this place with their report card with authentic comments about my dog during his grooming service. read more

Not gonna be back anytime soon! I don't live around the area and the only reason I went here was because I saw it on the way home. I've been thinking about getting some background for my tanks so I thought I might as well stop by real quick to grab some. Let me emphasize "REAL QUICK". I literally couldn't find any employee in sight for the first 15mins or so, and mind you that this was not a huge place. When I did found help, I told the employee what size I needed, he kept on insisting that I needed to get 40" but I kept telling him that I need 50" and not 40". After about 5 minutes of measuring we agreed on 50". I told him I needed 4x 50" so he went ahead and cut off 200" I thought for sure he was gonna cut them in 4x 50" but no, he gave it to me as a whole 200" sheet. I told him that I wanted it cut in 4x since that's the whole point, I don't want to be spending time cutting them. If I wanted to cut it myself I would've just bought them on Amazon for much cheaper! So when he was about to cut it he said that he can't cut through the bar code, now for those reading who don't know how this work, there's a bar code for every 1 foot of the background. Anyway he said he can't cut through the bar code so one of the 4 backgrounds is going to be much shorter than the others. WHAT?!! That is the dumbest thing ever! Those bar codes are all the same! And they dont even need all the bar codes at the check out, they just ask for the length of the sheet! This fool was just too lazy to do his job! At this point I was just pissed so I just took the whole sheet. The story doesn't end there, I go to the check out and the lady in the counter said "oh I don't know how to do this" so she called in some help which took an additional 5mins or so. At first I thought she didn't know how to charge per foot or whatever because she might be new, but no. She couldn't figure out how many feet 200 inches is. Seriously?! I mean she's super nice and all but she could've just asked me or maybe used a calculator. What I thought was going to be a 15min purchase ended up being an hour purchase. What a waste of time! Not going back here again! read more

I come to this Petco every once in a while and I bring my dog w/me. I have to give them 5 stars because on my last visit & by the way this was the 1st time my dog has ever done this, she went pee right in the aisle. She's 100+ pounds so we're talking a good sized puddle. I turned around and was horrified, so I run to the aisle that has the cleaning station, I find this brown roll of hard paper which didn't really absorb anything at all. I went to the spot and laid down the paper and there was still a bunch of pee, so as I'm holding my dog w/one hand and trying to soak up this puddle with the other an associate walks out from the back. He probably see's me doing a whole lot of nothing w/the puddle and goes to grab a mop from the back. I told him I'm so sorry she's never done this, he said don't worry it happens. I wish I would've gotten his name, but he wears glasses w/black frames, what a life saver! read more

I really want to give this place 5 stars, but there a few things that do bother me about coming here. I came here the day I got my puppy, since it was on the way back home. That particular day, we were carrying the puppy with one arm and trying to get everything she would need as we had not planned on actually bringing one home that same day. A very helpful man was working in the food aisles and recommended various food brands - turns out he had a german shepherd too, so he talked to us about different things we would need and what to do to potty train, etc. When we walked to the register, the cashier was super nice and informed us about the training classes, gave us a calendar and everything. That's probably the only time I got any kind of customer service in that store. I usually go on Monday nights, because we ended up signing up for the puppy training classes on Mondays, after I was so pleased with the experience from my first visit. There's usually no one in there on that day, and that includes employee. If you have a question or need help with a product, good luck finding anyone to help you - the only person there is usually a teenager, or young adult, working the register and even though he's usually very polite and nice, he doesn't seem to really know much and be able to help the customers. As far as training goes, I'm on the fence. I took Puppy Level I and Puppy Level II (which basically teaches you pretty much the same stuff as the first level, but 'attempts' to phase out treats....the only way I was able to phase out treats was by hiring a private trainer to come to my house). I had Nicole for both classes - she's super nice and she tries really hard to help you and your dog and I don't really have anything bad to say about her. My only concern is that both times we signed up for a group class and ended up being by ourselves...now I was pretty happy about that for the first level, but now after completing the two levels, my dog can sit and shake and do all that only if there is absolutely no distraction. I have a very hard time controlling her around other dogs and people (she's overly friendly) and she won't pay attention if we are outside the house and there are any kind of distraction. I don't blame the trainer, but I do wish that I had gotten the 'full' experience. That being said, I take my dog to puppy playtime and the other trainer, Jasmine, is the one monitoring the playtime. She seems very experienced and knows everyone that comes to playtime, so it does seem like a lot more people sign up for her classes - maybe the times are more convenient or something. I will be trying her out for the next class as I want to see how she works and if things progress a bit more that way. Another thing - the store is always kind of dirty. Whenever I go there for training or to shop, my dog ends up eating crickets off the floor or finding kibble in the aisles. The products themselves seem to be well-organized and I can always find what I'm looking for as its usually stocked pretty well, but that floor needs to be cleaned. You can see old pee puddles that were left there and not cleaned properly. I hate to say it, but the Petsmart by my house is always an example of cleanliness. One last note - the manager, Virginia, is not helpful. She can be rude, and will most likely not listen to anything you tell her when you try to explain a problem or try to return an item. If she does end up agreeing to returning something that might be a bit more used than it should (like a bag of food my dog didn't like and had to use quite a bit to wean her off due to her sensitive stomach), she will make you feel like crap by repeating that she normally doesn't do that and that I shouldn't expect to have any kind of favors like that in the future anymore - all that in the most condescending tone. The only reason I keep coming here is because I signed up my dog for training and they have free playtime on Wednesdays and Thursdays. Also, they do price match from their own website (which is usually cheaper) and other retailers, so that's worth it. But if I just want to go to the pet store to buy a toy or get my dog to socialize a bit and get out of the house, I'll go to Petsmart in Alhambra any day. read more

Waited 20 mins for help to buy fish. 1 person kept on telling me someone is coming but never did. Bad customer service.

The person who answers phones sucks!! I called asking if they had a specific type of dog food and she put me on hold for 15min then she just hung up I'll just take my business somewhere else. read more

friendly employees, very helpful and clean environment. Thank you guys good luck to everyone there!

We have a 7 month Pomeranian who loves to bark at everyone! We love getting her groomed with Laura! She is the absolute best! She always knows how to leave Luna looking amazing. And Luna loves her too! Thank you Laura!! read more

They are awesome they have every thing for all your pet needs and go out today and buy your self an animal and make them have a good home

I have no problem with the merchandise at this petco. Just like any other one, but the grooming department has the most rude staff I have ever interacted with and this is not the first time that I have tried this place out. I gave them the benefit of the doubt and went a second time, but no.....still terrible. They don't even know how to cut the dogs hair properly!! I asked them for a trim and my dog was completely shaved; my dog had one small knot and they charged me $30 extra for de-matting. I have taken my dog to places that have done a better job in half the time. I will NEVER go back to this petco for grooming again. read more

i went to petco to pick up some goldfish for my pond and was helped by William. he was fantastic he said i could pick individual fish and painstakingly hunted them down in a tank full of fish. he then checked them for any signs of disease and double bagged them. the place was clean,animals healthy and service was great. read more