Not sure what is going on at this location. Store looks disorganized with empty shelves, product on the floor. Most likely the fault of a struggling manger. The guy that helped me was very nice. read more

Male worker who was struggling and needed help. Customers in front of me had issues and then I had an issue. It was Black Friday buy one get one half off and he didn't know how to put it in the system. So I paid full price. read more

Ishuana was super helpful. I needed help find some KMR for my foster babies and she showed me where it was, showed me all the different kinds and had helpful recommendations. She asked about my pets and was very personable. She's one of a kind! read more

I'm really irritated that they left a voicemail canceling my dogs grooming appointment hours before his appointment which I really needed! And when I went on line they have him as groom was completed.. when I tried to call back to talk to someone they wouldn't take my call won't be returning I'll take my money else where read more

This review is for the grooming services only: I have been taking my dogs here since their whole lives, I have two large very fluffy standard poodles, who require a lot of grooming. I have spent quite a bit of money on grooming services at this location. It has always been worth it though because I knew grooming was a huge part of having poodles and they have always done a decent job. However, over the weekend I noticed my dogs were long overdue for a haircut, so I called and made an appointment for this morning. The lady making the appointment for me said that the earliest I could drop them off would be 9:00 am. I work 8-5 mon-fri but I wanted to get them groomed asap. So I let my boss know that I would be a couple hours late and got their at exactly 9:00. I walked in and waited in the grooming area for about 5 minutes and one of the groomers walked in and said; we had you booked for 8:00 this morning. She then told me that since I was an hour late she could no longer take my dogs. I was shocked, I asked why they did not call me?? I understand miscommunications happen and it was a simple scheduling mistake. However, I do not understand why someone could not have taken the time to make a two minute phone call when I did not show up. I would have been there at 8:00 if they had told me I could come at 8:00 (I would have missed less work). So this morning I had to drive back home and put my dogs away, I lost two hours of pay at work, and I gave my dog walker the day off since they were supposed to be at Petco all day so my dogs are stuck inside the entire day today. I have never had someone be so inconsiderate of my time and of my dogs. This all could have been avoided if they would have called me when I did not show up for my mis-scheduled appointment. I gave them two stars because most of my experiences in the past have been positive, but this morning was the last time I will go to this location :( Horrible service. read more

I bring my kitty here because he can sit in the cart and enjoy the fish/birds/mice... like a day at the zoo. They also have a good selection of litter and food, plus the staff are friendly and helpful. read more

Horrible customer service. I'm there for about 25 minutes and not once did I get greeted, asked if I needed help, and when I finally get to the register the cashier rings me up and then states "you know were only taking cash right?" & im like no, no one told me that & she's like "it's on the door", I'm just like ok thanks. I go outside & there's only one small sign that states it but it's on the door that slides in so how is anyone suppose to read that. As I'm writing this I've seen a couple customers go in & the doors already open so they can't even read it. It sucks working retail cause you know how it should be handled correctly. read more

Well i baught a pair of silicone boots for my dog in another location while on vacation. After countless attempts to get them to stay on.. it wasn't working. this material was not going to stay on. It is Correctly sized and I emphasize my dog walks well in booties. So I came to this location.. after a detailed carwash I no longer had the proof of purchase.. well they didn't try to work with me. Even though it shows on my rewards card it was purchased a week ago and it didn't help they were rude. The cashier wasn't knowledgeable but kind. the manager was loud and very brass. I didn't care for money back i just wanted store credit for a different pair. I'm not tring to scam anyone or trying to go against the system. I JUST want some boots that stay on my dog! But I guess ill just take my business to petsmart. Atleast they are nice.. and I'm stuck with default booties. Thanks petco! read more

Petco - Never again. This boots were terrible. I cant even return them. Thanks petco.. - Pet Training Near Me - Lemon Grove, California

Worst service I have ever had at Petco. Thanks to Manager Gene I will never shop or recommend this Petco ever. I purchased natures miracle dog urine remover at a different Petco. When I purchased it I was told I could use the entire bottle and if it didn't work to my satisfaction to bring it back to any petco. I tried it and I wasn't satisfied. I stopped at this petco to return the item. I used a little more than half the bottle. I spoke to the manager about returning it, because the cashier wasn't sure. Manager Gene looked at the bottle and said you can't return this. I explained What I was told. He called me a liar and said it was common knowledge that you can't use a liquid product then try and return it if I am not satisfied. Again I tried to explain what I was told at the other store. Then he proceeds to tell me "It's like going to a restaurant eating some of the food and saying you don't like it. You can't do that." Is this guy serious. What kind of people skills are these. I was very nice. I do not understand this guys problem. So I mentioned to him that I was gonna go back to the store were I purchased it. He laughs and says they are gonna tell you the same thing. What kind of manager laughs in a customers face and fails to attempt to find a solution. Or even hear him out? This manger is totally disrespectful towards customers. I ended up going to the petco were I purchased the product originally. They were very understanding and helped me find the right product. I would recommend avoiding this petco. read more

So happy to see a Petco open in Lemon Grove! Finally I don't have to plan my visits when I'm at work on Morena Blvd! It's close and they have everything I need for my pets! Thanks! read more

I only come to Petco for Science Diet dog food since my spoiled dog won't eat the cheap stuff. It's a smaller store and therefore seems cramped. Two carts can't really squeeze by each other in the aisles. The employees are friendly, however, and often offer assistance without being solicited. Parking is a bit tricky since In-N-Out is right next door and Alberston's is down the other way, it's hard sometimes to find an opportune moment to pull in/out. The small cans of wet Science Diet dog food have only been out of stock once since I started coming here but they stopped selling the beef and barley adult small and toy dog wet food so now there's only chicken. My dog is a brat but she's finally used to the change. The things we endure for our fur babies, sheesh. read more

We like coming to this location since the staff is always very helpful and informative. As new dog parents we always have questions about what to offer our french bulldogs. I especially really like the fact that the staff was informative about the dog foods. We wanted to go with Blue Buffalo at first since a friend of mine gives her french bulldog this brand and recommended it too. We ended up going for Merrick since it also has raw in it so our frenchies really loves it. I've taken one of my pup's to the grooming area just to get her nails cut, teeth brushed and ears clean. They did a very good job and she even came out with a cute scarf. They were friendly and adored my frenchie. We also pick up some elk bones here for the dogs so we can always count on this spot for our doggy needs. read more

I couldn't find the dog food I normally get my dogs but I did find clearance outfits for the dogs $.35 on sale good deal read more

Petco - Pet Training Near Me - Lemon Grove, California

Went here for the first time last night and I was so happy! Seeing all the animals from dwarf hamsters to fish and birds. It always makes me so excited. I needed to get my dog some food and I was so happy that they had it for 50% off!!! I was shocked. I've never spend so little on dog food. The workers were all very friendly and helpful and the cashier that helped me out last night was playing with the kitties before she rang me up so that made my heart so full. Overall an awesome experience and I can't wait to visit again! read more

We just called Petco to ask questions about my dog & the worker named Brenda answered & laughed being very rude at the questions we were asking. She found it funny that my dog had gotten stuck with another dog. Which to me is not a funny subject. read more

It was ok had a coupon and they just gave me 25% of one grooming thing instead of 2 even though it should have been charged as 1 thing together they need to hire more groomers short staff read more

This is a great petco location! The customer service is always amazing and they pretty much always have what I need.

Line is often short inside Petco but that's only after you fight the In n Out crowd to gettttt to Petco parking. My pup loves his Chuck It balls and Petco always has it $1 less than Petsmart. :) read more

Petco - Chuck It balls are life! The best resistant toy ball for my active pitbull. - Pet Training Near Me - Lemon Grove, California

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I've brought my all dogs here for the grooming and it's always been a positive experience but this time, they went above and beyond. I'm so happy with these ladies. I'm fostering a pit lab mix named Duke. He's from the streets of Mexico and is just so so scared and timid. The staff here was so great, they took their time and really made sure he felt as safe as possible. They even sat in the floor with us to help calm his nerves. Thanks Petco for helping to make his first grooming experience so positive. They also threw on a festive bandana haha added some flare to help him get adopted! read more

Petco - Pet Training Near Me - Lemon Grove, California

Came in last week for some pet food and to buy a pet for my nephew. Great service all around, but i was helped by a young lady named maria she was so sweet and helpful. I didnt know that much but she was very knowledgeable. I told her tell her manager to give her a raise!! Haha great young lady. read more

Outstanding customer service, is what happened to me when I came in yesterday to this location and was assisted by Mayte. She understood what I was looking for and make me a loyal customer! I will be back. read more

Although I too am excited to see a Petco opening in LG I was kinda so so on the selection of food provided for my cat. I know that there is a big selection of cat food but I would like a more diverse selection, other brands, that I can purchase. I will admit that when I needed help and sought out an employee they were on top of their game. I just think that for me I want more of a selection that isn't the top brands that are sold everywhere else. Tagger says ...... what up read more

Jacob. the General Manager of this store, has been in the pet store industry for 13 years-- and it shows! He's extremely knowledgeable and truly, I think he's God's gift to the pet store industry! When I called, he shared with me some very valuable information that I had been trying to obtain regarding my pet's well-being It saved me money, and was a real relief to know. Thanks again, Jacob! I'm very grateful to you for your kind and generous help regarding my pet. read more

This is on our grooming experience: We purchased de-shedding treatment/bath with Monica. Our lab had extreme dandruff and dry red skin even after baths and brushing at home. On return from his visit? Barely any dandruff, redness had quelled, and no irritated itching for our pup! She was sweet and friendly, helped us find a skin spray to help maintain his condition for the next 4 weeks before we definitely see her again. Very helpful and we left happy. Great experience, will return for another treatment. read more

This petco is my new favorite. I got the best help from young lady named Mayte. She helped find everything I needed. Very patient with me and my hundred questions. I will be back. read more

I arrived at 9:15 a.m., just after the store opened. I was trying to locate a remedy that was safe to apply directly on my dog who had been too friendly with a skunk. I asked a clerk where I would find such products & a Nature's Miracle display was pointed out to me. Try as I might, I could not read packaging as every other light in the store was turned off & it was simply too dark to read. I took a bottle to the front registers and again explained what I was looking for. The clerk snapped that what I chose would not work. I mentioned that I could not read the small print in the dark & the clerk again snapped that they were trying to save electricity. This clerk then marched to the Nature's Miracle display and announced that they have nothing in stock to help me. I left, making no purchase. 1. Making the store too dark is not a good thing. I like to be able to see, and if necessary, read the product I may elect purchase. 2. If your staff is crabby, send them home. I was dismayed that after the store was open a mere 25 minutes that the clerks were that seriously agitated. 3. Perhaps keeping a quality control on your inventory is a good idea for a retail location? 4. Parking is right out front & it's easy to get parked. Miserable trying to get out though. Poorly planned parking lot. I think I'll do my pet supply shopping at a facility that is actually happy to have customers, has inventory, is well lit, & is in a better, easier to access location. read more

"I want to take a moment to say how helpful and super nice Kim was to us. She helped us find the right kind of food for our dog and even have us a welcome puppy book! She really went above and beyond. Thank you Kim! read more

I want to say. That we took our 2 little dogs in for grooming and pampering. When I made the appointment 2 days before I was given some coupons. Which was great ..so the day came and I took them in. When I went to go get them. I couldn't believe it. Yogi the boy didn't need a haircut but he got other stuff. Ellie. Well she needed a haircut and pampering. Wow I couldn't believe she was the same dog. The girls who took care of me were amazing. Sorry can't remember their names. But when I went to pay. The coupons I got 2 days before were expired. So manager did a override and took the amount out of one of the girls commission. That I didn't agree on. It wasn't her fault I had received expired coupons. But that's girls the look awesome. read more

Petco - Pet Training Near Me - Lemon Grove, California

I don't know, I'm not a fan of these pet stores. This store has a bigger selection than one of the PetSmart stores we went to, so I give them that. However, I feel like the care for these animals is subpar. When we were choosing our female mice, we didn't get a choice in which ones we wanted. She just dropped a couple into our carrier box. Then, at the cash register, our rewards didn't register and the guy told us that he didn't think any of the items were going to give us a deal anyway. However, I swore there was a deal. I went back to check and saw that there was a 20% savings with the rewards! The gerbil food was $6.99 but it could have been $5.59, a whole $1.40. I guess I'm just annoyed by the service because he didn't allow us to get some savings. read more

This review concerns the grooming salon of this store only. I was hesitant to bring my puppy in because of the pet store horror stories you see online, but after reading some other reviews here on yelp I decided to give it a try. My dog is a 7 month old pug puppy and he's still a bit shy. Being his first time at a groomer I can only imagine how hard it must've been to get him to cooperate but Elizabeth did a really great job with him! He smells amazing and is so so soft. I saw her talking to him and taking time to make sure he was doing okay. Will definitely be bringing him back to see Elizabeth again. read more

This will be my last time coming to this Petco groomers. My appointment was at 12:30 and I wasn't received for another 5-7 minutes, usually when I get there they are happy to see my dog. I usually bring her every month and I've had no problems but after today I won't be coming to this Petco again. This lady with blonde and blue hair says hello and approaches her weird. She did the 5 checking point but she was so serious. Not one of the past groomers has approached her that way, she like cake up from around her without telling my dog or making sure she's calm and of course my dog didn't like it and tried to bite her. Keep in my mind my dog is the sweetest dog and lets any vet touch her and let them check her teeth. She doesn't bark at people nor bite them. Today was an exception she tried to bite the lady and she never does that so she must of felt a bad vibe from her. So the lady goes to her desk, sits down. What a moron. Comes back and tries to approach her around her stomach again and my dog tries again, and the lady tells me to cancel my appointment and try again tomorrow. This isn't a obedience class where I have to try again, she was just cold and serious and doesn't know how to treat dogs properly. When my dog has had no problems with any of the previous groomers there. She didn't even say "sorry" for making me waste my time coming here. I do not know what happened to the previous groomers but they need to hire better ones w| good dog communication and or bring back the ones from before. How is it that all the times I've been here all the groomers not once told me that my dog try to bite her? read more

The staff is great! Very helpful inside the store. I took my puppy to get her nails trimmed and buffed, paid $15. Her nails were still very rough and a bit long. She was in and out within less than 5 minutes. There was also other dogs getting baths and their hair brushed and the staff was making the dogs cry so much. I will definitely not take my dog for any grooming services there they do not know what they are doing. I emailed the store about it and never received a response. I gave them 3 stars because people who work in the store like cashiers and super nice and helpful. read more

Finally a puppy mill free Pet store in our town. Lemon Grove pets is so over priced and even sell puppies, then Dave's shop been closed down by the SPCA. Now I do not need to drive to Petco in a other city. My Goldens will love walking there now. read more

My family pet had grooming treatment today.5 stars describes his appearance as well as his personality. Greatly Satisfied is Maxx!

Called looking for a dog stroller after visit to other stores that said they had them but one didn't the other when I went there only had the floor display, they didn't say that's all they had,but the one in lemon grove said they had two in boxes so I drive there 15 minutes later and magically they don't have none. So how they answer our question on you said you had 2 is oh must of sold them but we can call another store. Said we played that game already . So went home and ordered one from chewy's read more

Just love this store! I bought my dog ​​away everything last time I was there I bought him a name tag overwhelming choice and make a personal design! read more

Petco - Pet Training Near Me - Lemon Grove, California

Terrible location, won't take the time to price match like they should. Called back after getting a better price at different petco, manager actually said I was a liar! I will never be back. Don't put up with nonsense while buying dog food. Leann said she was the store manager, I think she should manage her attitude with customers. Don't power trip, you work at a pet store. read more

Horrible customer service! I asked for one thing & they did another. They left my dog naked & when I went in to speak to the lead of grooming, she shrugged & couldn't even apologize. Never again going there! read more

WORSE CUSTOMER SERVICE EVER!!!!! was in store for at 29 minutes before finding anyone to help me with a product then they had an attitude when it came to helping the product wasn't on the self I ask the guy if they can check in the back to see maybe they had it there he said we don't I said can you go check no if it's not on the shelf they were out..Can you call another store to see if they have we have different stores you can go on line to see which store is closer and call them..RUDE!!!! why would I call when you have a phone and you can call..never again will I go to this store..GET IT TOGETHER PETCO read more

My girl friend bought kitten food last night. She got home and realized that the price was wrong by about $10 to much. Price tag on the shelf said $11.99 but she paid $22.00. So we went there tonight to fix the problem. After speaking with the manager we discovered that the food did cost $22 but it was in the wrong place. So the manager went ahead and gave her the ten dollars even though we paid the correct price. We will continue to shop here and tell our friends. Good job petco. read more