Thank you for always treating our Shih Tzu with such loving care; everyone is so kind. Elena does such an amazing job and Lilly comes home so happy. We will be coming back soon, thank you; we appreciate you guys. read more

While in Lemon Grove today, I stopped by to get a few items and was very pleased with the customer service of every employee I encountered. As I shopped each one welcomed me with a cheerful greeting. All ask if I needed help and the manager informed me of the current promotion. They had everything that I needed. read more

HORRIBLE &TERRIBLE EXPERIENCE!!! My dad is looking for a place for his dog for grooming but needs sedation. I recommended this place since it's close to my place and has vet clinic and grooming in one place. He went there to examine the dog since they said it is required examination if sedation is qualified. Examination plus prescribed medications my dad paid $125. The Vet doctor said the dog is healthy and okayed to be sedated for grooming. Initially he was given estimation to pay $700-800. When we called to set an appointment for sedation and grooming now they're saying blood draw needs to be done first before sedation, in other words another expenses again. Full REGRET for coming here!!! If I was allowed to give 0 star here I will give 0/5. read more

Frankie did an amazing job grooming my dogs!! He was very friendly, punctual, and showed lots of concern for my animals. Thank you Frankie!!

I took my pet in for her rabies vaccine & her other yearly shots. They only gave her the rabies vaccine because she pooped everywhere. And they did not want to deal with her !!!! I paid $ 84.00 & & 40.00 for her rabies. They did not give her any other shots. I call in to get a refund & they tell me the $ 84.00 was a hospital visit fee. WRONG. It was for the other shots they never gave her. I will never bring any of my dogs here again for vaccinations !!!! read more

The young man who helped at the register, it was super friendly, however I saw some poor man asking for some help and one of the workers was extremely rude to him and spoke to him like he was a child and just super demeaning. I couldn't believe how rude she was to this man and I could not leave without taking this picture of her so that everyone is aware of how rude this lady was. I hope management gets rid of her she should not be working with people. She clearly does not want to be here. I am willing to change my review once I've gotten a response from a supervisor after they've spoken with her about her behavior. read more

Petco - Extremely rude person! - Pet Training Near Me - Lemon Grove, California

Extremely poor customer service. 8:59 we walk into the store through the front door. I'm in the cat food isle as a worker comes up to me and told me that she needed me to walk outside until they open at 9. I looked at my watch as it was 8:59 - you've got to be kidding me. I asked when they open she says 9, I said it is 9, and she said "it actually isn't". Made me walk outside as the clock turned 9am. I'll go elsewhere from now on. Open your mind to the fact that customer service anywhere else would've welcomed a customer, not tell them to leave your store to "wait for 1min". If it's less than a min before you open and the door was open, I find that so rude. Absolutely ridiculous. Try locking the door if you're not open. read more

I went to the Vetco Hospital and they are very weird for offering a package deal and only providing like 2 vaccines. Plus most of the employees are weird asf. Go to your local vet clinic read more

This location is smaller than most Petco I've been to, but it is in the same shopping plaza with my Mom physical therapy, the reason I came by today was because my auntie and uncle cat recently ran away still remained missing, their children were so sad. They assigned me to look around for a new orange tabby, and it was my lucky day, I went inside and found Salem. It was thru another organization called Kanes K9s and Animal Rescue, I spoke with Kendra, the adoption process was quick and easy, within an hour after we paid our adoption fees via Zelle, then Petco let us take Salem home. We're thankful for the friendly staffs and their professionalism and knowledgeable service. read more

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Frankie did a wonderful job grooming my dog. In two years since adopting her, no groomer has ever been able to cut her nails. When we cut at home, we only manage to get a couple at a time before she is too stressed that we have to stop. Frankie was able to do what we could not. So eternally grateful! Will definitely be back. read more

Had a horrible experience at the Petco on fletcher and came to this place which is closer to my house. The store manager Dylan is da best!!!! Omg. Man. So knowledgeable and kind with his time. The clerk at the front was super nice as well. This is now my goto. Seriously. I can't thank Dylan enough for the help. Just so happy to come back to this store. read more

samya was amazing and beyond helpful she took the time to explain the vital care program and made sure that i got all the deals i could get. she was so sweet and informative give my girl a raise she deserves it.:) read more

Petco - Pet Training Near Me - Lemon Grove, California

Dylan and really the whole crew here are just super knowledgeable and attentive! I appreciate these kind of people a lot! I spend a lot of money on my animals, so quality matters and when I ask questions they answer them with ultimate customer service! I've always been lead right by them. Thanks guys! read more

Check the equipment before taking it home! I purchased a $270 water filter. While cleaning out my 100-gallon tank, I opened the box to find the hoses in a grocery bag. Water in the filter bay with used filters still inside. The smell was horrible, and the water spilled on my clothes and floor. It's super inconvenient during a cleaning. Something for the inconvenience would've been great, instead, I was questioned if I used it. read more

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This place is a joke. Completely unorganized and clearly run by people who don't give a damn. They scheduled me a full week early without telling me, then the next week didn't even have the medication ready. No apology--just excuses and blaming someone else. It's obvious they have different clueless staff rotating through every week. I could've gotten my vaccine earlier, but because they're incompetent and careless, I didn't. Total waste of time. read more

As always the Store was Clean and Well Stocked. I was helped by Jess who put together my order I had just placed on the Petco App to Pick Up. Thank you Jess, I hope you have a Great & Happy 4th of July read more

Petco - The Front of the Store - Pet Training Near Me - Lemon Grove, California

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Dylan was great! I came in for a recommendation on food for my puppy. He was great! He listened to my concerns, empathized with me on how I felt about my puppies problems & he made some personal recommendations and gave me options in case I was on a budget. Dylan you are by far the best experience I've had shopping. read more

The grooming department is lousy!!! I took my Maltese poodle & Kira took her in & we decided on the cut she needed & Kira took it upon herself to give her a shorter cut, using the excuse that she was matted. My dog was not matted!!! The professional thing to do was to call me & let me know if there was an issue, but how dare she take it upon herself to decide what to do with my dog!!! I was extremely upset & and I will submit a formal complaint to the manager. Kira left my Maltese with no hair. If you love your pets do not allow this dept to groom your dogs. read more

Petco - My Maltese poodle before her cut - Pet Training Near Me - Lemon Grove, California

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Stupid rule from the manager . You can buy only 1 fish with 40 gallons fish tank . Stupid customer service.

Archie goes in with long hair and comes out looking like a Duke. Love how the ladies ALWAYS take such good care of him. Frida did him right and as you can see, his confidence shows it. THANK YOU read more

Petco - Archie after his fresh spa - Pet Training Near Me - Lemon Grove, California

Great customer service staff! The helpful staff will go above and beyond to make sure my dog is cared for!

Problems with GlowFish tanks and Customer Service I have been a regular and satisfied customer at Petco, especially impressed with the friendliness of the staff during my recent visits for buying fish for my child and for about a decade prior. It's a convenient location for me, and until now, my experiences have been positive. However, my latest encounter over a product issue was highly disappointing. I initially purchased a Glowfish Fish Tank a year ago, which had an integrated filter that was difficult to clean, leading to uncontrollable algae growth. I replaced it with another Glowfish tank without an integrated filter, but this too had significant design flaws. The tank's top did not fit over the filter, causing water leakage. Despite my efforts to modify and fix these issues, the tank continued to leak. When I returned to the store for assistance, the staff members I had good experiences with were not present. In their place, a manager with red hair handled my situation. Her attitude was dismissive and disrespectful, in stark contrast to the earlier helpful and friendly staff. She seemed to ridicule my concerns, and at checkout, I was unexpectedly charged an additional fee. Her demeanor suggested that she didn't take my issues seriously and even implied that I should shop elsewhere. She said "it would be silly to write a negative review about this, maybe you should buy your fish somewhere else"... well here it is. 1 star. Totally preventable. This incident has left me frustrated and disappointed, particularly because of the negative treatment I received from the manager, which was unwarranted and unprofessional. I hope this review alerts other customers to the potential quality issues with Glowfish tanks and the varying levels of customer service at Petco. In the picture you can see the section I needed to cut out of the lid, and the hot glue I had to apply to keep the filter from pumping all of the water out onto my counter. I would have brought it right back but the store was closed, my counter was flooded and I had my daughters fish in there. Aqueon tanks don't seem to have any issues out of the box, i'd recommend those instead and hope they remove these flawed glowfish tanks from the shelves. read more

Petco - The lid would not fit over the filter - it is as if Glowfish never tried setting these up before shipping them out - QC should have caught - Pet Training Near Me - Lemon Grove, California

I was very sad to see that this Petco is selling live animals. These sensitive animals aren't commodities or toys - they are living beings that don't want to be stuck inside of tiny, cramped cages for their entire lives. I hope that this Petco will stop selling live animals and show some compassion towards them. read more

Great company, great employees that care about animals first and how you as parents can make sure of your pets wellness and health! This is a great company and read more

We have been taking my dog to their grooming services for a few years now and unfortunately the quality and care has gone down. Our dog has sensitive skin on her behind and belly, so we ask them to leave those areas alone when she gets a coat cut. The last like 5 visits they have continuously cut her fur down in those areas and have left small cuts, resulting in her licking and being uncomfortable until it heals. We just took her in and requested yet again to have those areas left alone and again she has come back to us with irritation from them cutting those areas low, leaving cuts that she continues to bother. Regardless to who we have spoken to they continue to ignore this request and we have to deal with the aftermath. Due to this lack of care we are taking her elsewhere. I am very disappointed and disheartened for our dog being treated this way. read more

Came in today around 3pm and they do not have a large selection of treats for dogs. Lots of employees working but not alot of helping customers. Workers even had their food just chilling on their moving cart next to products.. anyways we stood in line waiting for someone to at the register to ring us up and when a worker came, she took the person behind us. We had already been waiting to be rung up. Wtf. Then when I heard this associate speak to the customer before us with an awful attitude, I decided I would not come to this location again. Workers are unprofessional and unfriendly. Just make the drive to a different location OR go to petsmart. It was one girl working the registers alone around 3pm. Petco lemon grove pls do better. read more

Over five years now, Katie has groomed my two fur kids, Atticus & now, Scoutie girl. Katie's gentle, caring manner result in happy, clean & well-groomed pups. I ask for super-Dani & short trimmed nails& that's Katie's Art. If you want safety, professional, courteous service, PetCo Grooming is 'furr' you. YELPers get your fur kids grooming here, ask for Katie!! read more

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I only gave them one star they don't even deserve that start why advertise that no appointment is need to cut the nails for your pets if then when you go you give all this excuse of why they can take you pet in for the nails cut. You guys are so wrong that is why I will NEVER GO BACK!!!!!! I took my baby's to Posh Poodle Pet Grooming they took them in right away and cut their nails right down and where so friends not like the groomer at PetCo that maid us wait 25 minutes while she was just chatting with the person before us. DON'T GO TO PETCO!!!!!!!!!!!!! POSH POODLE PET GROOMING ARE THE BEST IN LEMON GROVE!!!!!!!!!!! read more

Ashley was unbelievably rude to my girlfriend. My girlfriend approached her and asked a simple question about where she could find a specific product. we asked our question respectfully and both work in the service industry and completely understand how exhausting jobs like this can be. However Ashely immediately snapped into an unbelievably rude condensing tone and pretty much told my girlfriend she was an idiot while looking her up and down with nothing but judgement. However Samaria was absolutely amazing and absolute joy to talk to and even helped suggest a specific products when we were checking out. Over all great store but Ashley need to go. read more

Worst grooming experience we've ever had. We've been to many different petco groomers since we move so often from the military. This made me not want to ever go back to a petco. We left our dog for a haircut and bath. His usual haircut and length is in there system and we always get the same cut and usually around the same length. They completely botched his haircut and I assume tried to fix it by completely cutting all his hair off. We did not receive a call like we expected to and luckily we just went in after 3 hours to check to see if he was ready and the groomer had left and locked the grooming area up. Luckily the store had keys so we could get him. The store had almost closed and had we not came to check, he might have had to stay there overnight! Will not be coming back and letting all my other dog owners know not to trust your dogs at this location. read more

Purchased fish from this location, only to have them die the next day. I called to confirm a return and ask some general questions, and Eli was extremely rude and combative the entire conversation. I had already disposed of the dead fish and he basically told me, unless I brought the dead fish in, how would he know that I was telling the truth? Does this location actually question their customers like this? He went on to tell me that per the advice of my friend who works at another location "didn't know what they were talking about" and that I "should go to that location to do my return instead", which is NOT a policy that they have so he should know better. I was put on hold for a few seconds, where you could hear him asking another employee about my situation, in which they validated his tone with me! $50 and no fish later. read more

Petco - Pet Training Near Me - Lemon Grove, California

Don't get your dog groomed here my baby is suffering!!! They had some inexperienced lady cut my dogs nails !!! How's she has scabs n she's bleeding like crazy we thought she started her period !!! Don't go here ever !!! read more

Petco - Don't get your dog groomed here !!!!!!!! Kerah doesn't know what she's doing do ever go here my dog been bleeding for days !!!! - Pet Training Near Me - Lemon Grove, California

Bought a 30lb bag of dog food and since I couldn't carry it out, the cashier clerk actually helped me place it in my car. Great Service!!

If I can leave zero star I would've done that If you don't know how t give one haircut say so don't take the dog and give him back in ugly shape I had a pomeranian and they gave him back after shaving no style in it and it was ugly, I always use another petco branch and they do a good job but this is so bad and they made you pay before you have your dog I think they know it's hideous for it and I am scared that what if his hair doesn't grew back read more

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I came in to stock up on cat supplies for my new cat and Dylan was so so helpful with guidance and recommendations on the best litter and wet food. I plan on returning in the future for his help! read more

Nice service and was able to find what we needed which was nice! Little far to travel now, but when in the area we go there.

The Vetco at this location is a rip off and fake. It's not a real Vetco- they try to sell you a over priced package twice the price of a certified Vetco in la mesa or on mission george. I called the petco desk but they say they do not have access to the Vetco price list. That's how they make you drive down to this fake Vetco location read more

Groomers are all friendly when you are there however it does not seem like they did the full service that was paid for a few weeks ago. The service requested was the premium service (bath, haircut, brushout etc). They were done in an hour even though I was told it would be 2-3hours (which is what most groomers take) but thought I would give this location a shot since it was by my work and my pup was due for a grooming session. They also didn't notify me that my pup was ready and left him alone in the kennel until I decided swing by and check up on him within the 2-3 hour window I was told to. If he was too much to handle, they could have just let me know. read more

this negative review is NOT something i wanted to do.... however i had to because of the way i was treated by a LEAD GROOMER Nikki. SO UNBELIEVABLE UNPROFESSIONAL, POOR CUSTOMER SERVICE SKILLS AND COMMUNICATOR, NOT SO GREAT GROOMER.... AND SHE IS SUPPOSED TO BE A LEADER!?!?!??!?! i had to find a new groomer because my other groomer at petco mission valley left (after more than 2 years of going to him!!) i met nikki and she assured me that she would take care of ryleigh. the first visit was okay but i was left with a wet dog. nikki seemed disturbed/upset that i asked her to dry my wet pup some more. okay. she may have had a bad day. i brought ryleigh in for another bath some time later to see another groomer since nikki was booked. when i arrived, nikki said 'i am taking ryleigh she is mine'.... i said 'but you were booked up'... apparently she wasn't and took a grooming appt away from someone else... huh?? i came back to pick my pup up, with a generous tip, again, and nikki was nowhere to be found. when i got home- ryleigh's nails hadn't been done. i called nikki. no response. called the GM of the store, jessica. she seemed pleasant and we went over the scenario of what happened between ryleigh and nikki. come to find out that ryleigh wouldn't let nikki cut her nails. (when i first met nikki i advised her of ryleigh being somewhat skiddish at times with her nails. have someone hold her head!!). i learned that ryleigh growled at nikki. (tried to bite her?). this was news to me. Jessica said there was a new groomer, kira, i should try. okee dokee. jessica also gave me nikki's days off so i could avoid her. (i have no need to avoid nikki= she isn't that important to me). i came in yesterday. a sweet gal, angeles, greeted me. i saw nikki in the back grooming a dog. i asked for the nail trim that nikki didn't do as jessica was going to credit me for the entire bath/nail experience with nikki. angeles looked at the computer for what i guess what 'other noted behavior' for my pup. she said that i have had allison at mission valley for awhile. i said NO. i used robert. i didn't even know who allison was. then, she went back to see nikki about signing some paperwork. i waited. angeles came back and said that a nail trim couldn't be done EVER again as ryleigh bit nikki!!!! AND 'WE' HAD BEEN REFERRED OUT!?!?!?!?? WHAT THE HELL ARE YOU TALKING ABOUT!?!??! THAT IS BS!!! I LEFT. tried to get ahold of jessica. i even left her a note. i have yet to hear from her..... called corporate to get a full refund. NEVER AGAIN. NIKKI CERTAINLY NEEDS SOME UP-TRAINING IN COMMUNICATION SKILLS. AND GROOMING TECHNIQUES. AND, HONESTY!!! A CONCEALER FOR SURE. AND, LASTLY, BE THERE FOR YOUR CUSTOMERS WHEN PUPS ARE BEING PICKED UP!!!! lastly, as a final note, i should have seen the 'red flags'. when i brought ryleigh into the shop, ryleigh would shake and quiver. when i brought her in yesterday to see angeles= ryleigh leaned against her and wanted loving!! no shakes, no quivers.... hmmmm. my rant is over. read more

We came here to purchase a fish for our toddler/family. We asked for an easy fish to take care of and specifically asked if we could just use tap water and we were told yes, we didn't have to do anything. The associate sold us three fish but gave us a random discount and didn't tell us why. Four hours later, all three fish were dead. We went back to the store today and a different associate told us we actually needed two kinds of water cleaner and gave us a pamphlet on caring for your fish after we told her what happened. None of this was told to us the first time and we were not provided with any information. We were not offered a discount or anything for purchasing new fish and all the new supplies we weren't told about the first time, but the issue is more that our toddler was excited about his new fish and then they all died right away because the employee here didn't care enough about the animals they are selling to take the time to explain what they need. Or else he didn't know and either way, that is awful. If you are going to be a custodian of animals and sell them, Petco needs to make sure they are being responsible. Furthermore, one of the water conditioners clearly said it was $4.99 but rang up as $6.99. I told the cashier repeatedly that it was a mistake and he told me I was wrong without even offering to look or have someone look and charged me the full price. I had to go back after we paid and take a picture of the display for him to take me seriously. At the end of the day, $2 isn't a huge deal but it's about the lack of customer service. I would not recommend this Petco read more