Recent visit 04-28-26. Went in for their walk-in services while I had the day off. Was able to get assistance immediately. Even though they were busy with some appointments or other walk-ins, my chihuahua Honey was able to receive service quickly. I purchased the Mini Make-Rover Plus and received an additional $5 off. My total came out to about $21. The stylist was finished in about 10 mins. She did a good job with clipping her nails but I believe she may have forgotten to buff them. All in all, I recommend their walk-in services if you can't or don't want to book an appointment. read more

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No stars deserved!!!!!!! I visited this pet store to pick up a few items for my dog. When I approached the checkout, there was no one else in line. The cashier finished with her previous customer but said nothing to me -- no "next," no acknowledgment whatsoever. All she did was look at me and stated. Not wanting to be presumptuous, I politely asked if she was ready for me. Her response was dismissive and had an unnecessary attitude. "You're next in line, right?" Is what she said. I was blown away that she felt she can talk to me that way. When I calmly pointed out that she didn't need to be rude, the situation escalated quickly. She became loud and confrontational -- even getting into my personal space -- all while another customer was present. I asked if someone else could assist me and was told she was the only one available. I kept my composure throughout, but her behavior was completely unacceptable for a customer-facing role. I left without wanting to return. Management should be aware that this type of treatment is driving customers away. I will not be coming back to this location. This place has definitely gone downhill and it's clear they don't care about their customers or the pets! Buyer beware!!! read more

I took my cat for a shower and when i picked her up they told me she pooped herself while getting dryer but they cleaned her again and when i got home she was filled with poop still and smelled like poop. Worst experience, paid basically for nothing lol read more

Took my cat for wash/groom and she was kept there for 8 hours! Her appointment time was at 9 am, we did not get her back until 5 pm. We had to contact them to check on her, we got no update texts or calls whatsoever. Her fur was also cut way too short and choppy looking. This was overall not a great experience. read more

We have been taking our yorkies to Petco groomers for years , Frida used to handle them with care. We had an appointment today and we just told the manager to handle our yorkie with care on her throat and she assumed she had a collapsed trachea which she does not and explained to her that our yorkie has no trachea problems and she denied our services. We could not believe this after we have been taking her here for years and were happy with the previous groomers now they are gone. Sadly they have lost a good customer as this was our to go place. I will not be going back. Very unsatisfactory read more

I was very upsetting when visiting this Petco yesterday. I was browsing around when I got to the mice, and realized one seemed to not be doing well. I went up to the register and told a worker named Teddi about the issue the mice seemed to be having. I told her one of the mice was laying down and seemed to be in pain, and possibly dying. She told me she would tell someone to check on them. I browsed around for another 20 minutes or so and realized Teddi never told anyone to go check on the mice, as when I came back it sadly had passed away. The body was not twitching anymore, and had gone limp. I told another worker and they told me they would take care of the mice. Horrible service when it comes to taking care of their pets!!! read more

When I walked in there were two techs at the front counter I said good morning, one spoke and one didn't read more

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Zero stars if I could with the PETCO hospital vital care member by the way ridiculous . I was on hold for about an hour with them just transferring to 4 different people just to be told to bring my pet in mind you she's been with them since I've had her as a puppy got all her shots there medication etc etc . RIDICULOUS!!! read more

Same ol Petco, same ol cashier Teddy that is not friendly and does not know how to say thank you.. if this store wasn't so conveniently located, I would not come here. read more

The grooming experience I had today was the absolute worst. Unfortunately all the good groomers have gone. If you're looking for a specialty cut for your dog please look elsewhere. The cut was so choppy and my dogs fur felt like it was not washed thoroughly. read more

I received my most recent subscription order of Advantix for my dog of 12 years on 9/8/2025. Which was a sad delivery because my dog of 12 years had passed away on 8/24/2025 and I completely forgot of this subscription. At this time I noticed that I hadn't even opened the subscription from 7/7/2025 (still in its shipped packaging) and thought to my self "let me bring this as well since I did not use it and sadly do not have a use for it, and Petco can still sell this with no problem since it's still sealed inside the box it was shipped in." I arrived at the store and provided both packages and order receipts for the items. I opened up and shared with the cashier that my dog had passed away and even shared a photo of him because he was a big part of my life. This is my first time doing a return at Petco so I did not have the policies nailed down. The most recent return was refunded but the return from 7/7/2025 was rejected since I was 2 days past the 60 day window. I asked if she could contact a manager and see if due to the circumstance if there can be some leniency. The manager came over, did not acknowledge my presence at all. The cashier told her "he's past the 60 days" and the manager just jumped to approving store credit. I then mentioned the circumstance since the cashier did not and said "I don't have a use for the item or store credit anymore because my pet passed away." And the manager didn't even acknowledge what I had just shared and went to the next register. I then told the cashier "can you mention to your manager that I can't use the store credit" and the cashier said, "why can't you use the store credit?" Then my wife chimed in and said "because our only dog passed away..." Then the cashier said "you can give it to a family member or friend." Completely missing the point and the gaping hole of a loss we have in our lives right now. I never associated PETCO with not caring about pets until this simple experience and how it could have simply been an amazing customer service moment or a small price item that PETCO could/will sell. Examples of Great Customer Service from pet companies: When I canceled future subscriptions to BARK.CO. They went the extra mile to refund a shipment from 2 months ago without me even asking just to show how much they care and understand the cost incurred from a loss of a pet. $40.00 for an item they can't sell again. When I called OLLIE (fresh food for dogs) about a shipment I just received that day for him. They refunded me and told me to donate the food or give it to a family member with dogs to try. $109 for food they can't sell again. When I called PetLab Co (probiotic chews) because they charged my card the day after my dog had passed and had already shipped it. They refunded me and told me to donate/share the chews. $95 they can't sell again. 3 examples of companies that showed compassion that are WAY SMALLER companies in the pet industry in comparison. When I was simply returning an item that PETCO could sell again. PETCO made me feel like transactional number that was worth losing and has turned me from a customer into an advocate against the company. And do not reply with reiterating the policy. There are certain scenarios that supersede a policy and compassion during the loss of a best friend that should warrant a second look not a brush off and move on. read more

I drove here to buy a flea collar for my 12.7 pound dog. Today they only have collars for large dogs, so I drove all the way over here for nothing. I think I'll try target across the street. read more

I made a grooming appointment for my puppy and because it was his first time I needed to bring his vaccinations records. Because I got my puppy from a breeder the booklet she gave me has the stickers which have the name of the vaccines and the dates. Petco in Lakewood California would not accept these vaccines because they are not vaccinated records from a veterinarian. When my appointment was made for 7:00am , the person should have advised me what type of vaccinations records are required for Petco. I took my puppy to a veterinarian today and they did advise that these records are acceptable. Just know there are other pet retail stores that offer grooming that will accommodate your pet if their vaccinations weren't done my a veterinarian. read more

Lost my trust. My dog kept scratching himself after getting groomed a few days ago. Then I started to comb and de shredded him. And see what I found Ton of his coat picture attached. I couldn't believe what the groomer (named Wacharee) said ohhh it's hard to get him to stay still. And why did you charge me for the premium VIP service when you couldn't do your job? She probably thought that my dog can't tell on her so she can do whatever she wants with him. Stay away from this place. Petco has lost my trust since. Now I bathe my dog and send him to the vet for nail trimming and gland expression once every two months. Overall is cheaper and better quality. The best of all is my dog is much happier. read more

Petco - Ton of coat discovered - Pet Stores Near Me - Lakewood, California

Customer Service. Employees were not helpful or friendly. I had to search the store to find what I needed even though I ask for assistance. The store was clean and organized. I've been disappointed my last couple of visits to Petco. The associates do not want to assist and don't seem very knowledgeable about specific animals. They don't seem happy at all. I can take my dog in but can't get help. I don't recommend. This is not the only Petco that I've had this experience read more

A little empathy and understanding go a long way, and the staff here, especially Karina, really demonstrated that today. This was an awesome experience for someone in the disabled community. I bring my dog here for Vetco vaccines. I had made an appointment but didn't realize there was a second confirmation step required. When I arrived, I was told I'd have to make a new appointment or accept a curbside one. I explained that I have some disabilities which made this process difficult and inaccessible. The staff truly heard me out and were able to make an immediate accommodation, ensuring my dog's care wasn't impacted by my needs. They were also kind enough to suggest I check the app to confirm appointments in the future. Overall, I am very happy with the way me and my pet were treated and the care we received. read more

There is one brand of kibble toppers that my dog eats and I can only find at petco. Anytime I come to buy them they have the aisle they are in blocked off. What makes it more frustrating is there is no employee in sight to help out move the stuff or get the item for you. Stop blocking the aisle or atleast move the products on the shelf somewhere else!!! read more

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For the first time taking my dog to get bathed... I wouldn't recommend it. Took her to get Deshedding but when I got her back, she was SHEDDING A LOT MORE!!! Then how I took her. Last time I'm taking her to this location read more

Petco - Pet Stores Near Me - Lakewood, California

Wow this location is much bigger than the one closer to me in Buena Park. Anyway I brought my daughter's cat for grooming. With the weather being sooo hot. Our (being a new cat owner) our Kitty really needed a cut. I was a little nervous since this was going to be his first grooming. I was told by the staff that I needed to 5 min.... If my cat would hiss or bite that would be the end of the visit :( After 5 min of waiting we were told everything was going good. 2 hrs later he was ready to go.... Not what I was expecting but he smells good. Not bad for a first visit. Thank you read more

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I visited this Petco on 5-22-25, I was very disappointed, I approached 2 staff members, for help, both staff members were busy stocking, instead of assisting me to the aisle, to show me were the items were that I was interested in, they pointed, I'm a senior, don't see very well, 1st staff member told me just read the label, I'm an African American, I wonder if my skin color had of been different, they would have been a little bit more attentive to my needs. read more

I took my husky here yesterday and paid extra for de-shedding. As you can see by the video, it clearly did absolutely nothing. The extra price was a complete scam. If the groomer put in the slightest of effort I wouldn't be able to pull out complete clumps. If I wanted these results I would've taken my husky to a self-wash place for 1/5 the price. This is the third time I've taken my husky here and got the same results. Each time I've take him here I've tried a different groomer, hoping for better, but always end up disappointed. Never coming back and if you have a dog with a double fur coat, I suggest you stay away too. read more

Worst Petco in the city. Don't even think about coming to this location. Employee are not helpful and not educated enough to answer simple questions on how to properly care for these animals. Zeroooo stars... no thanks!! It has 2.5 starts for a reason. read more

We prob go here at least a couple times a month for our puppy's needs. Lots of parking. It's a big Petco, great lighting, bright inside, Friendly staff, organized, clean (you may see an occasional pee accident, just alert the staff), aisles and aisles of food options, treats, cleaning supplies, flea prevention, leashes, toys, etc. There are reptiles, fresh water fish, feeder fish, Guinea pigs, mice, parakeets, sometimes cats for adoption. Grooming, Vet, prescription diets available as well. read more

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The receptionist had me waiting 30 minutes before telling me my appointment had been cancelled. She had black hair and blue scrubs. She kept saying it wasn't her fault and insinuated it was mine because I called the number that called me to confirm my appointment instead of the number that the number that called me left in my voicemail??? Like ok??? That doesn't make sense. but it was your fault that you told me to have a seat and wait for a room to be available for 30 minutes! Her excuse was that she thought I said Sandy instead of Salmon. Ma'am why aren't you not confirming Last Name and First Name??? Well sandy obviously wasn't here so why couldn't she just put me in her slot??? Honestly it felt like she was being lazy and didn't want to help me. I work at a high volume clinic too and would never treat any of my patients this way. When working with pets and their parents EMPATHY is a huge part. She is completely lacking it. She was so rude, dismissive, and had an attitude. Normally I allow people to treat me however they want and brush it off but I waited 30 minutes in that waiting area with my sick cat getting stressed from all the barking and running from the dogs all for NOTHING. My cat is in even worse shape and I'm sure it's due to the stress. I'm probably going to have to take him to the emergency vet because of her. I've been to the Cerritos location and was met with nothing but kindness, empathy, and professionalism. I called them after this and they were able to accommodate me with an appointment first thing in the morning. Hopefully my baby recovers from the stress soon. I urge anyone thinking of coming here to think twice. read more

Worst experience at PETCO GROOMING. We show up at our scheduled appointment. How are you going to tell me on the spot that you cancelled our dogs appointment? Your staff messaged me that you will keep our appointment at 2:15pm? The smirk of that younger girl is that one the really pissed me off. Unprofessional and will not be coming back. It is not funny. read more

Petco - The text message about the call out but you will still keep our dog's appointment. - Pet Stores Near Me - Lakewood, California

Great service from the grooming counter today. Johnny was super helpful in getting me setup on the Petco app and making sure I was getting my Pals rewards and Incentives when you buy food or grooming services. Free stuff!!! Thanks Johnny. read more

Came here as a first time with my schnauzer mini and it was great Giovanni did an amazing job and left my schnauzer looking fresh make sure to check us out as well follow us on YouTube @LILBRUNO09 have a blessed day guys read more

Petco - Fresh out the groomers - Pet Stores Near Me - Lakewood, California

This is a review for the vet clinic inside Petco. I came for a booster vaccine for my dog . I had already paid for this vaccine as part of the set up package. Today there was no consultation at all. My dog was taken inside by one of the techs. Then I was sent an authorization bill for $160. When I call the attention of another employee who was mopping, I asked to please call the attention of the technician who has sent the bill. She seemed bothered and said she could explain my bill. Then she made a correction and sent me a bill for $119. Once I told her again that I had already paid for the booster she went confused to the technician who had taken my dog. They talked among each other and left back inside without giving me an answer or any type of explanation. After a while I asked a different employee to please send the technician out. At this point the technician said that somehow when I purchased the package they gave my dog a vaccine without charge. And that's why now they had to charge me for the booster. This was a very unprofessional encounter that made me feel that they were just trying to take more money from me rather than honoring what I had already paid for. Keep in mind all this time they kept my dog hostage. I do not recommend this clinic or the Vital care program. I have been paying a monthly membership that provided no benefit at all. BTW. Customer service inside the store is always great! read more

Took my baby here this past weekend. The girls and gentlemen in grooming were nothing but helpful. Busy yes! But understand it was Saturday. They took care of my bella and assured me that she would be in good hands. I do trust them. My baby got out of her collar once and ran out doors, luckily the man in grooming was fast and got her back. We both cried and ill always take my baby here! I understand accident happen. Definitely coming back! read more

Petco Lakewood Grooming Service is terrible. They overbook dogs, take no notes, and do not listen to you when asking what you want done during check-in. Specifically, we witnessed groomer Giovanni pinning our dog down by the head to shave her and squeezing her legs while she yelped. This is all beside the fact that he SHAVED HER DOUBLE COAT when all we have ever asked for is a light trim of her hind legs and paws. When we confronted the groomer about hurting her, all he said was "there are a lot of dogs here." I would have rather been turned away than leave my dog there for FOUR HOURS in a cage just to have her shorn haphazardly and abused. Do not use this grooming service, we will never be returning again and we will be canceling all PetCo subscriptions. I hope that groomer loses his job, he clearly does not have the temperament to be working with animals. read more

Took my furry babies to Petco's grooming salon- upon arrival our pug Millie wiggled out of her collar and bolted out the front door into the parking lot at full speed. The exceptional reactions of three Petco employees saved Millie. Giovanni, Lynette and Brianna all ran after Millie without a second thought. They even had to stop traffic on Lakewood Blvd to finally grab her- they literally saved her life! January 5th is Millie's NEW BIRTHDAY!!! So grateful for these wonderful employees.... Thank you from the bottom of our hearts. read more

Fell in love with a teddy bear hamster here which we purchased. The staff is very helpful and they had a great selection of hamster supplies. Just wish they had more toys/ habitat items but this will be my go to petco for all my hamster needs. read more

Got greeted right away. Unfortunately I couldn't find anything I needed for my 2 cats. There are a lot of things for dogs. Never had an employee approached me either, a few times I did look like a deer on headlights hahaha. I was also looking for a leash to get for a movie prop but couldn't get something for $5 or less (do they have any on the sale section? Do they have a sale section? Who knows, but I will get the leash at the dollar tree. Wanted something better but I don't chase people to give them my money, they chase me lol). There was some dog poop (dried up) next to the shopping carts outside, deterred me from grabbing a shopping cart. read more

DONT TAKE YOUR DOG TO GET GROOMED HERE!! This was my dogs first time at this location. I usually take her to Cerritos but they are just so far booked out so settled for this one with a closer appt date. This is the first time she has been led in by a leash? Is this usual at petco? At the one in Cerritos I hand the dog to the groomer tail first and find that it is a much better transition for her.. she did not want to go in with the groomer trying to walk her in. Anyways about the cut. My dog has MULTIPLE RAZOR BURNS! She is a terripoo and has long fluffy fur. I said I wanted a summer cut to keep her cool and they insisted I get the second to shortest cut.. look at the pictures to see how she is cut, she also has razor burns on the back of her legs and her cut is extremely choppy! When I went to pick her up the groomer asked me if she has ever been groomed before.. umm with her being half poodle of course she's been groomed before, and frequently! She proceed to talk about my dogs behavior loudly with other customers around which I thought was rude. She said she accidentally clipped her ear with the thing that they use to clip them into the groomers helper? I don't know how that happens but I attached a pic of it. Then proceeds to tell me how my dog bit her. Yeah I'd bite you too when you clip me in the ear and are literally burning my body with the razor. This was her first time at this location with a new groomer she was obviously a little nervous and scared. But as a groomer of course they deem it as "aggression" Watching other dogs being picked up with f'd up haircuts I should of left but she needed to be groomed bad. Please hire people who know what they are doing, actually care about the dogs and are not just looking for a paycheck! read more

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As far as my dog, Casper, and all his needs, we come to PetCo. Vet? PetCo. Bath? PetCo. Food? PetCo. Toys? PetCo. PetCo is convenient (nearby), local (I like to shop local) and Casper loves it there. Casper adores each of the individuals that provide his services. I've returned to work, recently (after working from home since pandemic) & was very concerned about Casper tearing up furniture, etc., as he's done in the past. So, I go to PetCo or place an order for durable toys, toys that will keep him busy and treats, as well. So convenient. And if your spend over a specific amount, they will even deliver the items same day, if it's in stock. L read more

Had an EARLY appointment. Me and my pet were declined service because he is not a frequent customer and is on medication for seizures. How can he become frequent, if you decline service? Made this appointment almost 2 weeks ago. read more

TERRIBLE CURBSIDE PICK UP! Don't even bother trying to attempt curbside pick up here, there are no designated spots for it and there is no parking in general. After waiting 25 minutes I decided to call the store. They never answered , after being on the line for 5 min the call automatically disconnected . Don't even waste your time, I should have just ordered from Amazon if you can't handle it do not offer it read more

I don't even know where to start, -0000000 stars for THE GROOMING DEPARTMENT! I would like to know how they find these workers and if they go through any background check? For this type of work, you must LOVE animals and understand they have emotions. Having a 3-4 hour timeframe to groom a dog is unnacceptable, especially when you take walk ins over appointments in which you did in my case ? and then when I complained you charged me a VIP fee of $15.00 for all four of my dogs because you "say" you got them done super fast in over 2 hours? I spent over $300.00!! Dog 1 of 4: I was charged an extra $10 because he was getting a shorter shave, HE WASN'T EVEN SHAVED OR NOT EVEN TRIMMED, what did you do? His face, yes, but the body is the same. Dog 2 of 4: was shaved completely down , in this freezing weather, only to be told by my family that this is the ugliest hair cut they have ever seen (mind you, I have been grooming all four of my pups for the last 2 years and my work is impecable compared to todays rushed job) this is my one year old puppy that was diagnosed with meningitis and she has been acting strange every since I picked her up. She just wants to lay in her bed, very sad! I have her currently wearing 2 sweaters, wrapped in a blanket on my lap sitting in front of a heater. She is practically bald, this is unnacceptable. She has no appetite either!! and not interacting with the other dogs one bit. Dog 3 of 4: charged the same amount only to get sanitary cuts Dog 4 of 4: decent, but not worth $80.00 m(15.00 of it was this VIP charge). The workers, one I spoke to on the phone I think her name was "Lizzie" super cold and was appalled that I called asking when my dogs will be ready! Another guy there, ( he should be drug tested, seriously), the utmost unprofessional service worker Ive ever dealt with-told me to come get my dogs before they start, when I was just letting them know that I will not allow my 4 month /1 year old puppies to stay there for 4 hours while they take walk ins and make mine sit in kennels! This is abuse, sorry! You gave me some bogus excuse that it depends on the dogs tempermant and how they will do with the grooming process, BS, if you know what your doing and you have a system, of not overbooking, you SHOULD NOT take 4 hours for one dog! and your attitude sucks man! you don't talk like that to a paying client, especially one spending over 300.00! So screw you guys, as I told you I would never trust you with any of my dogs and your policies! I will be taking this to a higher level and reporting you to BBB! You workers are clearly miserable and this is the wrong field for you! Your lack of compassion towards the pets shows the misery! None of you expressed any type of kindess or empathy towards any of the pets that came in today- I was there two hours waiting and watching!!!!!!!!!!!!!!!! shame on you read more

Grooming - I was sooo nervous to take my doodle to Petco for a groom since some groomers have a hard time with their coats/cuts but when I went to go pick up my girl I was so happy! They listened to everything I requested & my girl was so happy. My groomer was Wacharee! 10/10 *Remember! If you have a doodle it's important they aren't matted when you come in or your result won't always be want you desire* Retail- Always great service! Very nice staff that ask if I need help almost every time I come in. However the line can get a big long sometimes! Bring your patience read more

Petco - Muppets (bernedoodle) full service groom results - Pet Stores Near Me - Lakewood, California

Online order from earlier in the day came to pick up my order before closing maybe 30 mins before This is my first time at this location because I just moved to the area. The person that help me out was a lady and she was super kind and helpful. Quick efficient and smooth nothing difficult about it. The biggest reason for me to leave in this review is because of the attitude and the smile throughout the interaction specially, throughout these days people usually are grumpy to be at work. I really appreciate that and I will definitely be back thank you so much. Have a good holidays to you and your team. read more