I walked into Petco looking for some fish for my pond . The aquariums at the time was out of many fishes I was looking for. A staff member asked if I needed help and was very friendly and told me about the recent sale and that's why didn't have a larger selection. I did select about 12 fishes and his customer service was excellent. I should have gotten his name to give him proper credit on this form. I will be checking in again to see the selection of fish again in a few weeks. I've noticed a few places sell aquarium fish from home and will also check on them. read more

Robert must've been having a bad day...no hello or thank you! Acted like we weren't even there standing at his register. Usually get good service or at least a thank you considering the amount of money we spend in this store. Disappointing visit today. read more

Staff is friendly but very hard to find and get someone to help in the aquatic department. Last fish purchase only 1 out of 5 survived within 7 days very disappointed. read more

Petco - Aquatics. - Pet Stores Near Me - Hilo, Hawaii

Excellent service and products. Great discount if you order online for pickup. Groomer is actually Sheer Magic located inside Petco and they have been wonderful for our Mister Miyagi. Re: Hilo Petco read more

See all

Entered aquatic area to buy fish and supplies. Two tall Caucasian guys were helping one customer. We waited. No one acknowledged us. One of the tall male employees ditched into the back. No one still has acknowledged us. After waiting and seeing workers moving pallets or walking around I ask tall guy w messy man bun in aquatics if there was someone else who could help us. He got indignant, "What do you need help with?" "Buying fish." "I'm the only one in aquatics blah blah blah." " I only asked if there was someone else who could assist us." More rude indifferent comments about people on the resister or doing something else. Then he turns his back to us and says, "Sorry about that!" to the guy buying one goldfish loud enough for us to hear as if asking if there was someone else who could assist us was AN UNREASONABLE QUESTION! Heres a concept PETCO. Train your employees to at the very minimum acknowledge people OBVIOUSLY WAITING. And if you have two employees already in a dept train them not to do a disappearing act when customers are present & may need help. To the tall rude guy with the man bun apologizing to another customer when someone just asked if there was another rep who could help is a total DICK move. No wonder your store has such poor ratings. I'm not at all surprised. Got my fish and supplies at another establishment $250 worth of healthy swimmers and exemplary customer service. I'll never shop at your crap customer service store again. Do better or enjoy your poor reviews. read more

I love to shop their clearance items. I take my dogs there for their Veterinarian needs. I also take them there to get groomed. Their grooming prices are very reasonable. I highly recommend them. read more

Don't buy fish from Petco. Their tanks are all connected, so all the fish live in the same filthy water. So they die. They also are cruel and treat badde (mosquito) fish horribly. Put in tiny cups with no oxygen, no heat, hardly any water, and no room to swim. They are starved and crazy, of course, to don't put these in your tank or pond either. PETA is "on" Petco and Petsmart for these horrors and are trying to make them stop. Save your aquarium and stay AWAY. This is my second try. Just now I was asked to add some words to my review. Which I already had done. If this is indeed what's happening, there's just no hope. Petco is a dreadful company. But I'll try again. Let's see what happens. read more

The Hilo store does not allow customers to use their bathrooms. Kristin and Sierra were rude about it. Kristin did not seems to care at all. Kaliko helped my aunty because she could see that it would have been difficult for her to go to the mall bathrooms using a cane. They need to put up signage that states no bathrooms to customers. I think it's rude! We all have dealt with Covid so what's the whole point, no "Aloha"! I'm sure if it was their relatives they let them use the bathroom! More sad is what if person was handicapped. read more

We were there yesterday for a pet adoption event. What an amazing manager. Clearly he does indeed love animals and want the best for them as he did everything he could to help the event go smoothly. I always wonder if these corporate pet stores really care about the pets and animals. I can tell you that Petco Hilo really does. They have banners showing their financial support to local rescue events which is heart warming for everyone to see. The store was clean, well stocked and everyone working there was helpful. For whatever reason, the Kona Petco does not support adoption events which is really sad. Everyone who came in to the store loved saying hi to the animals before shopping, especially the kids! I will be shopping at Petco Hilo for all my pet care needs, what a great store. read more

This Petco location is amazing compared to the PetSmart/Petco locations near my house. There is an amazing selection of animals, such as fish, cats, birds, guinea pigs, mice and a lot of other animals. The prices are kind of reasonable, and it is pretty cool that this location is inside the mall compared to other stores. I overall really like this stores selection of animals, and I wish that all the PetSmart/Petcos this much of a good selection. read more

TL;DR : Petco sucks ! I called and spoke to a man regarding the $18 pricing difference between their online "pick up in store" price and the actual price in the store. He promised me it would be very easy to get a price match, just come back to the store. My friend drove into the store and was told he cannot get the price match because he did not have the app open on his phone (?), despite that I had printed all the information out for him. So now apparently I have to drive to the store (1.5 hrs round trip) if I want to keep fighting about this. read more

Wow! No service for a half hour in the store. Then I tracked a person down, I had about 10 items already picked out on my own for a new fish tank I wanted to purchase. The older man said I will have someone come and help you. So I waited. I got help, and it was for a 20 gallon tank that comes with the stand and cover with light all together for $129.99. The women that was helping me grab all the items needed for the tank but could not find the new light and tank cover the goes together. So, she said they have the display cover and the box that goes with it and that would complete the set for the $129.99. I told the lady that the display with the light that has been on in the store? She said yes, unfortunately. I said, would I be able to get a new light? No she said, it would be the display cover as it is. I said but it's a used cover and light but I will pay for new items but get used stuff? She said you can wait till next week when the new stuff comes in. I said I would take it if it's at a discount because it's not new. She asked the manager and they were not very far from me. He talked to the Associate, and didn't talk with me about the situation. She told me he said they can't give a discount for the displayed items. Some options were to buy it at $129.99 with used, displayed items or wait till next week when there new stock comes in. I guess they didn't want to make a customer happy with being fair about selling used items and want to inconvenience them by having them come back next week if they want it. Very bad for business. I put back all my items for the 20 gallon fish tank I wanted to get and all the items that go with it. They lost $400 today and more importantly, a costumer for life. There is a good reason for the 2 1/2 star, they have already before my review. I lost an hour of my time and dream for a new fish tank to upgrade my fish as they have had babies today and I need one more tank for my new fish. Bye Petco, I should have gone with a local business anyways. Aloha read more

Petco - I wanted this but they didn't have all the parts to sell - Pet Stores Near Me - Hilo, Hawaii

What happened when the dog went to the flea circus? He stole the show! All jokes aside, flea circuses are no laughing matter, and I wouldn't wish one on my worst enemy... Actually, that's not true. Flea circuses are an excellent method for tormenting one's worst enemy. Unless your worst enemy is a spider or frog, in which case you'd simply be delivering them a tasty snack, which obviously is not the goal here. Anyway, Petco. I've had a fine experience shopping here. They've had all of the supplies that I've needed and have a much larger selection than anywhere else in town as far as pet supplies go. I guess their staff not doting on people constantly has been sort of a sticking point for some people, but I've never had a problem. It's not a huge store and things are pretty easy to find, for the most part. If there were one issue I had to pick out, it would probably just be that things can be a bit costly, though probably no more than it is to pick up pet supplies from, say, a Target or Walmart. Other than that, it's been fine. All in all, I appreciate there being a store that carries all the pet stuff that I need, located in a convenient area, and that I can get in and get out of quickly. We haven't always had something like that, and it's not something I take for granted. They're good and if you need things for your pet, it's not a bad move to just pop into Petco. read more

I just went to buy fish with my father and the employee named Kristen was very very friendly and sweet. They need more employees like her. We will shop there again because of Kristen. read more

My aquarium is super stable. 100% of the time when I buy fish at Petco, they not only die with in a few days, but they take out two or more of my current fish in my aquarium. read more

This petco just sucks. The worker are lazy and they have a major problem keeping inventory. Every month I have to buy a different type of dog food as they can't keep items stocked. I have had enough. I recommend you go somewhere else for read more

We love Petco! We get all our dogs needs here and we recently got 2 guinea pigs! We love the great customer service!! We enjoy doing online ordering and then pick it up in the store! The best part about Petco is that they will price match their online prices!! Yay! read more

Petco - Our newest family members! 2 guinea pigs! - Pet Stores Near Me - Hilo, Hawaii

**UPDATE** Petco's store is organized in a way where cat food is separated from the dog food. I went in and purchased a bag of food from the cat aisle, only to come home, empty it out in my storage container, feed some to my cat, and find out it's actually DOG FOOD! I looked at the ingredients on the side of the food bag before I purchased it, but didn't think to check if it was made for cats since it was stocked up in the cat aisle! Now I'm very upset. I changed my first review from 3 starts to 1 because that is the lowest it will go! This store has been a complete mess from day one and I'm very inconvenienced. Especially because I'm trying to stay home due to this corona virus outbreak and now I'll have to go out again to get my cat proper food! This is the last straw. I'm never coming here again! This store is very disappointing and frustrating! Thought I'd go back again and give them another chance. Time after time I've been disappointed with them whether it's in store pet care or having no employees in sight to help me. No more chances. --------------------------------------------- While it's nice to have a huge selection of pet needs, Petco is severely lacking in their in-store animal care. There are at least two dead/dying fish in almost every other aquarium (which are always over stuffed with fish, dirty, and they're never fed), sad and unlively rodents also over stuffed in enclosures living in their own poop. This Petco is impressive when it comes to selection of foods, toys, pet care items, cleaning items, enclosures, etc. However, they're extremely disappointing when it comes to in store animal health and care. If you're knowledgeable about fish and rodent care, and you walk into this store, you'll be slightly disappointed and sad at the condition some of them are living in. Also their customer service sucks! I had to sign up for a pet rewards THREE times already as the first two times apparently weren't done right or even at all. I'm not even sure if the the third time went though since I haven't gone back to check yet. Over half of the staff has a "ugh, don't bother me" attitude. They need better customer service training. Also, there's never any employees to be found! If you walk through the store, you'll only see one or two cashiers, and maybe two other store staff helping on the floor. It's so hard to get any help! The other day I witnessed another customer wanting to buy some aquatic plants but he couldn't find a single store employee to help him! It's like everyone disappeared because nobody wanted to be bothered to do their job. 3 stars for wide selection of everything. read more

See all

So I have been doing the repeat delivery. Not sure why the website can not get my dates right. Last week they brought my order a week early. I cancelled the order . They did not refund my money. I had to call after waiting for my delivery on the date that it was suppose to be here and it was a no show. I called they are shipping my order because the dewormer was out of stock at the store. Really.. you couldn't deliver the dog food and ship the dewormer???? So I called and spoke with customer service and was no help.with the order but after asking 4 times to refund my money from the prior order he finally said that he would start the refund and told me it would take an estimated time and would I prefer to order another bag of dog food and have it delivered tomorrow. I said no I am not being stuck again with 2 full bags of dog food. Yes this is the second time I have been filled with dog food. Now I have to drive 18 miles to Target to get dog food. My dogs have been without dog food for 2 days. I feed them some human food to pass the hunger. The customer service really didn't care. Didn't offer anything but to send another bag of dog food @$75. I will be returning the $432 in items that are being delivered on 09/16/2024. I needed the dog food and this is what happens when you screw the pooch.... Literally read more

After completing a survey regarding my experience, Hilo Petco's manager reached out with an apology and offer to make things right. I appreciate that they take the time to consider feedback from their customers and I can now feel better about continuing to give them my business. read more

Unfriendly staff, and this location has a lack of products stocked on the floor. Zero help offered to me. Kona location is 10 times better. I will not shop here again. read more

Went here with my boyfriend and our baby kitten picking up supplies after her vet visit and the workers were rude and they had zero interest in helping us. I finally went to the front and the cashier saw me and saw i had nothing in my hand and started walking to the register. I told her i needed help and see gave me short answers and didn't even care that I was looking for a certain item. She called for someone else to help me and he wasted my time even more. He was not educated in anything regards cats I don't blame him but he was completely rude about it. I hate this store you're better off going to target or tractor supply read more

So I went to Petco today because I needed to buy a cone collar for my boy. After going online and seeing they had what I was looking for I was relieved. Online, the price for the cone I needed said $13. In store I'm aimlessly walking around trying to find what I needed and looking for an employee to help me but no one was around. I stand in line for the checkout just to show the employee what I was looking for and where to find it. He showed me exactly what i was looking for and I proceeded to stand back in line. Upon checking out I notice the price is completely different from what I seen online. I ask why the price difference to which he replies "its due to shipping cost" that made no sense to me at all because online it showed that the Hilo petco had the item I needed for that specific price. Had I purchased it online and scheduled pickup I would have paid the $13 I anticipated so I dont understand how this person can justify a $10 shipping cost on something I'm purchasing in store? I truly hope the person who helped me today will see this because I am almost certain he was the owner of the store. I met him and his husband at the airport the day I moved here from Oahu and they told me and my wife they were opening a petco in the mall. Sure enough they did that, congratulations but to rip people off because you can or you're the owner is not right. Either fix the website prices to match the in store prices or don't advertise that the only petco in hilo has the item for what I see online. Thats not my fault the prices don't match, you should honor the price the customer shows you especially when its posted on your website. read more

5 stars for Kaliko and her customer service!!! I called the store and she gathered all the products I needed to bottle feed a young kitten, and got it ready for my son to pick up at the register. Thank you Kaliko for making fostering so much easier!! Hey Petco.... She's a keeper.:) read more

Went in to get can cat food. A bald man was stocking and I asked him where I could find it. He said "over there" (didn't point or even look up) and I said where "over there" he then said at the back of the store. Then he said "what..do you want me to take you over there?" I told him no...not with that attitude. I couldn't find the brand I was look for so I stopped at the cashier and asked if they had it. The young man was nice and said they don't carry it anymore. I told him about the rude guy that I spoke to and he said "Ya that's how it is in here. I said you mean no customer service and he actually said yes!! I told some of my friends about it and they shared their stories of the lack of customer service and just rude employees. Well Petco you just lost another customer!!!!! read more

I ordered online as I have a disability and thought it may be easier transaction.. (first time using online ordering option).. got a notice on my phone that order was ready for pick up..perfect timing too. Went into store with my phone so I could show verification.. 1. Store has no designated area for online pick-up. Had to wait in line. 2. Associate that was at counter called someone else to assist after i had waited in line.. 3. John the manager came and demanded i have a photo i.d. to pick up a 4 # bag dog food, even though i had my phone with verification notice. 4. I explained i had a disability but he didn't care, therefore i wasn't given purchase till i retrieved my i.d. from car and returned to store Absolutely no compassion or customer skills 5. I handed my i.d. to him and he had the audacity to question me on having an attitued..I am appalled and dumbfounded by this type of behavior from a manager..not a good role model for employees.. YOU LOST A CUSTOMER DUE TO MANAGER JOHNS BEHAVIOR... read more

I'm so happy that Petco is in Hilo now. My husband and I visit at least every other week and we pick up all our dog food and essential care items and use the self service dog wash which is amazing and so affordable! The staff always remember us and will give our fur babies extra love and attention (and even a treat sometimes!). Considering that my fur babies are pit bulls, we love it and wouldn't think of going anywhere else:) read more

Was told by the CSA that we weren't allowed to hold the guinea pigs. How are we supposed to know which one we want if we can't see how they interact with people, hello!! Been to other Petcos and was allowed to hold. I don't know understand why she wouldn't let me hold one. read more

Super nice store and the staff is very friendly. We needed a pet store over here badly and we're happy Petco is here. Mahalo!

I absolutely love this store - the people are so friendly and welcoming. They always have great deals on dog food and ask that we come back in and let them how we liked the products purchased. read more

Yea for Petco! Every time we visit this fully stocked, friendly store it makes me happy ! Really appreciate that they have dog adoptions through Aloha Illio and other non profit groups . Lots of dogs find good homes . Staff is always helpful and super friendly . Shear Magic is great ! Take my pups there and they do a lovely job , even if it's just a bath . Took all 3 for the Halloween Special -loved the picture and how yummy they all smelled. Easy one stop shopping ! read more

Very rude manager. Placed an order, waited for a good 20 minutes. The app gave me the "On my way" option. I clicked it and headed over. Waited for a few minutes, the manager came over and asked if I was picking up I said yes and told him my name and he said no, there are lots of orders before you, wait for an email before you come back. I don't have my email in my car......so I go home, 45 minute drive home. Check email, the email came through not two minutes after I had been there. I called the store to cancel the order and complain and the manager tells me that it was him that had met me at the store and he was not rude. I told him yes he was and he argued that he wasnt, so I cancelled my order and hung up. Never going there again. read more

I placed an order for pick up later at the local store. I got the email saying my order was ready. The email that the store sent, said to go to the order pick up register to obtain my purchase. This was conveniently located at the front of the store next to the entrance at the first register. There was a clearly marked sign for order pick up and that's where I stood. I waited and waited, there were 2 associates helping folks in the "regular line". I figured as soon as there was a break they would help me, WRONG! Reina the store associate continued to help folks who stood in line after I got there. Then when she finished up she asked me if someone was helping me, when I told her no, that I was here to pick up an on-line order she told me I needed to stand in the regular line. Then she went on to help 2 additional customers who were all there after me. When I got to the front of the "regular" line, it took her about 10 seconds to get my item. She was rude, did not thank me or even apologize for the confusion. NOT buying products there again. The point of ordering and paying ahead of schedule was to save time, this did not save time at all. AWFUL customer service! Reina needs to be instructed on customer service read more

i love this store but I just realized how UNDERSTAFFED Petco is.. Waited over 15mins to finally receive help.. Well after asking 2x for help.. read more

This location is such a delight. I went in and got my dog a chewing toy and some treats. The cashier checking me out was super professional and very friendly. Prices aren't the cheapest but I want to support this store as much as I can. Love this location. read more