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    Petco

    2.7 (35 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

    Recommended Reviews - Petco

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    Reviews With Photos

    Mister Miyagi just got groomed at Sheer Magic Groomers located in Hilo Petco
    Blair B.

    Excellent service and products. Great discount if you order online for pickup. Groomer is actually Sheer Magic located inside Petco and they have been wonderful for our Mister Miyagi. Re: Hilo Petco

    I wanted this but they didn't have all the parts to sell
    Alizabeth H.

    Wow! No service for a half hour in the store. Then I tracked a person down, I had about 10 items already picked out on my own for a new fish tank I wanted to purchase. The older man said I will have someone come and help you. So I waited. I got help, and it was for a 20 gallon tank that comes with the stand and cover with light all together for $129.99. The women that was helping me grab all the items needed for the tank but could not find the new light and tank cover the goes together. So, she said they have the display cover and the box that goes with it and that would complete the set for the $129.99. I told the lady that the display with the light that has been on in the store? She said yes, unfortunately. I said, would I be able to get a new light? No she said, it would be the display cover as it is. I said but it's a used cover and light but I will pay for new items but get used stuff? She said you can wait till next week when the new stuff comes in. I said I would take it if it's at a discount because it's not new. She asked the manager and they were not very far from me. He talked to the Associate, and didn't talk with me about the situation. She told me he said they can't give a discount for the displayed items. Some options were to buy it at $129.99 with used, displayed items or wait till next week when there new stock comes in. I guess they didn't want to make a customer happy with being fair about selling used items and want to inconvenience them by having them come back next week if they want it. Very bad for business. I put back all my items for the 20 gallon fish tank I wanted to get and all the items that go with it. They lost $400 today and more importantly, a costumer for life. There is a good reason for the 2 1/2 star, they have already before my review. I lost an hour of my time and dream for a new fish tank to upgrade my fish as they have had babies today and I need one more tank for my new fish. Bye Petco, I should have gone with a local business anyways. Aloha

    Our newest family members! 2 guinea pigs!
    Noe K.

    We love Petco! We get all our dogs needs here and we recently got 2 guinea pigs! We love the great customer service!! We enjoy doing online ordering and then pick it up in the store! The best part about Petco is that they will price match their online prices!! Yay!

    Like this since Monday! Only getting dirtier

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    5 days ago

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    Petco C.

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    2 months ago

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    Petco C.

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    11 months ago

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    Petco C.

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    2 years ago

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    Petco C.

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    1 year ago

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    Petco C.

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    1 year ago

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    Petco C.

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    1 year ago

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    Petco C.

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    3 years ago

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    Petco Support

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    2 years ago

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    Petco C.

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    2 years ago

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    6 years ago

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    Petco Support

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    6 years ago

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    Petco Support

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    5 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    6 years ago

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    Diane

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    2 years ago

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    Petco C.

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    6 years ago

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    Norman S.

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    5 years ago

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    Petco Support

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    5 years ago

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    6 years ago

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    6 years ago

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    Petco Support

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    4 years ago

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    5 years ago

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    Petco Support

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    7 years ago

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    Dexter V.

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    6 years ago

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    7 years ago

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    Corrine O.

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    7 years ago

    Super nice store and the staff is very friendly. We needed a pet store over here badly and we're happy Petco is here. Mahalo!

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    Diane

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    7 years ago

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    5 years ago

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    Petco Support

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    8 years ago

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    Petco Support

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    4 years ago

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    7 years ago

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    Petco Support

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    8 years ago

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    Ask the Community - Petco

    Review Highlights - Petco

    There is an amazing selection of animals, such as fish, cats, birds, guinea pigs, mice and a lot of other animals.

    Mentioned in 3 reviews

    Read more highlights

    Dusty Dog Training

    Dusty Dog Training

    (11 reviews)

    I can't add enough five stars to working with Kathini ! My dogs are night and day changed since we…read morehired her to help us with training. Of course, most of the training was to support and me to be a better leader to the dogs, which is an unknown and added bonus to working with these amazing animals and family members of ours. I'm pregnant and have four large rescue dogs on unfenced 6 acres that was giving me a lot of anxiety and panic letting them out and about which they need for exercise and behavioral temperament support. we also have two small children and guests that come and go on the property. Kathini keeps it simple, easy to maintain and to keep consistent with in her trainings. Literally after three sessions I had all four dogs having much greater confidence and ability to let them out. Everyone is so happy now!

    It's been about a month since Cash completed his training. I would have struggled to sit and enjoy…read morea sunset with both Cash & Presley.. or even just Cash alone. With all the people and distractions at the beach Cash would have been a maniac... and I would have just avoided bringing him. But thanks to Dustin we all got to sit and enjoy some much needed time in the sand! (This pic was taken the day after he came home from training.) I really can't say enough about what Dustin has done for us. Sending Cash to boarding was my last ditch effort. I was at my wits end with him and seriously considered finding him a new home that better fit his needs and temperament. I told Dustin I considered asking him to help me rehome him. Cash is NOT a bad dog, and he wasn't my first boxer either. But he is a very intelligent. STUBBORN, STRONG WILLED, confident, and high energy dog. He was extremely reactive as well. It got to the point where I avoided taking him anywhere. My friends and family that visited knew and would tell other people how wild he was. But since he has come back from his training with Dustin, we've been to the beaches, on walks, and even downtown in crazy Waikiki. We are both much happier and confident in each other. And I am so grateful I didn't have to rehome him. Dustin has also consistently checked in after the boarding was done, to make sure we are still doing ok and to see if I need help or have any questions.

    Alpha K-9 Kennels - Bootsy so happy.

    Alpha K-9 Kennels

    (11 reviews)

    BEWARE of boarding at the Alpha-K9 facility. We boarded our cat, Bernadette, for four nights in…read moreOctober 2022. When we returned, we were told SHE WAS MISSING! We could have left her at home, but we made the decision to board her TO BE SURE SHE WOULD BE SAFE. Not only was Bernadette lost, possibly never to be in our home and part of our lives again, but she was lost ten miles from home. Bernadette is part of our family so we were devastated. The cat cages at Alpha-K9 are made of plywood and hardware cloth which are enclosed inside a secondary "building". Bernadette escaped her cage by pushing through its rotted plywood. She then escaped through holes in the secondary housing. The people at Alpha-K9 are nice, but the cat boarding facility is of substandard construction and is inadequate to safely board felines. Alpha-K9's owner, claimed they had recently worked to improve the cat boarding area before our cat escaped. She also claimed that they had never lost a cat before. As we spoke with neighbors of Alpha-K9, one individual told us of a cat previously gone missing from the facility. During the time spent searching, we realized mosquitoes are terrible at the facility. The presence of mosquitoes put your pet at risk of mosquito borne disease such as heartworms. We searched the ten mile area for twelve days. Hope faded with each passing day, but we were fortunate and on day twelve, we found her hiding in the grass on a neighboring property. She was thin, dehydrated, and traumatized but we were reunited. Be forewarned of boarding at Alpha-K9. **in response to Laurels comment. Laurel, our cat Bernadette is extremely friendly and during her first stay with you was apprehensive as it was her first time being boarded. We explained that to you prior to bringing her the second time. Bernadette is not a wild animal, the rotten wood seemed to be the real issue. How unfortunate you can't acknowledge your shortcomings. So far as our inspection of your facilities goes, I would recommend anyone choosing to use Alpha-K-9 do an "extreme review" as obviously the cursory review we did did not expose rotted wood and substandard secondary containment fencing. Regarding your interpretation of what kind of cats you choose to board. I recommend you don't board cats. That's your choice, we are just sharing our experience so other folks don't suffer the same as we did.

    We left our puppy with them overnight and it's such a relief to know he was in good hands! Everyone…read morethere is so so sweet and kindhearted. It's hard work running a kennel but you wouldn't know it with all the smiles on the girl's faces there! Plus they send photos & video updates so you can see your pet settling in. The grounds are well maintained and there are plenty of other dogs to help socialize our pup and keep him company overnight. There's no place like home, but Alpha K-9 is a paradise vacation for any pet! Thanks girls! We'll be using you again and again in the future!

    Aloha Veterinary Center - Sick kitten on his way to a better life

    Aloha Veterinary Center

    (94 reviews)

    I've only had two visits to Aloha Veterinary Center, but I must say that I've been very impressed…read morewith Dr Matsumoto and Dr. Beth. Both doctors patiently listened to any questions/concerns I had. Everyone, from front desk staff to vet techs are friendly and welcoming. I also appreciate the fact that they are open 6 days a week (8 am to 6 pm) with emergency services on Saturday from 12-4, which shows that Aloha Veterinary Center is making an effort to fulfill veterinary care in the community.

    I called because my dog was expelling blood and vomiting. They told me to come in at 1PM that day…read more Because it was an emergency I would have to pay $225 up front which I did. Then I waited a half hour before a vet tech. came and said she was taking the dog to have a "fecal Smear'". I told her I would like to speak with the veterinarian. She brought my dog back.. Ask if they could get a blood test to maybe rule out pancreatic problem. By now it was nearing 2 PM. I told her I did not think it was pancreatic. My dog showed no symptoms of pain. and , of course, by this time I am beginning to think they just want to run up my bill. I never got to see the vet. and I ended up paying $78 for a fecal smear WOW! Her temp was 101.3 per the tech This experience is so different from the experience I had with Dr Matsumoto. Last October my other dog had an intestinal package. He took an X-ray discussed it with me and with in the hour he operated. He was wonderful! We discussed options and my dog is alive because of him.

    Petco - petstore - Updated May 2026

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