Dawn was incredible in helping rehabilitate our traumatized rescue puppy. I can't recommend her…read moreenough!

Dawn is an amazing trainer, she was meticulously thoughtful in creating a training plan for my boy…read moreand I can say honestly say he's a totally different dog today. I highly recommend her and her methods.

I really appreciated the thoughtful process they have for making sure it was a good fit for my…read moredogs. They kept me updated with pictures and status update texts, and were very responsive whenever I had questions. Most importantly, both dogs came home healthy and relaxed -- one has skin allergies, and his skin looked great after the stay. They were playful and settled right back into their normal routine, which is such a contrast to past boarding experiences where they seemed stressed. I felt I got excellent value and quality care for the cost, and it gave me real peace of mind knowing they were well cared for.

We've used Pau Hana twice last year. Both times were great! Friendly, great places to sleep, well…read moretaken care of, and Hans was very happy from all indications. We will use them again!

I adopted a male dog that was the best ever. He was 2 and I had him for 14 years. His name was…read moreCarson.

Let's just say 11 years ago we adopted 2 dogs from here, and we provided a great home and love in…read moreoahu. We just moved to hilo on Jan 4th and before we came here I put in multiple applications for 2 different puppies, on Friday I called this place to confirm that they still had puppies because we wanted to adopt one or two. Not ONCE did the lady on the phone advise that we weren't allowed to purchase 2 puppies at a time, nor did she mentioned before even brining a pet home the application has to be confirmed on their site (which I completed a couple weeks before we moved), plus it will take like 3 days before even bringing the puppy home. That aside, we walked in with our 2 boys excited to bring a puppy home, and when we went to the counter the lady out right said we won't be able to take a puppy today due the one million reasons that she mentioned which made no sense and made it seem like I had no Idea what liter syndrome meant. My sons were bent outta shape because of those words. FYI, next time, talk to me and not to everyone else in the room behind me. We purchased dogs from humane society countless years and to have to be turned down because we are not a right fit family for puppies is like a slap in the face especially when we bought our 2 puppies from this place at the same time. I feel this decision was more based on a personal choice on my response to the first lady I spoke to, instead of hearing what questions I had she kept telling me that we couldn't have two puppies due to litter syndrome. We understand littermate syndrome, but when you take correcrive actions and extensive training with your dogs, that won't happen as we do our own. Do we all really know their personalities? No, but as the owners, it's our due diligence to teach them right from wrong. Studies are saying "littermate syndrome" is not even a real thing. We label problems with two young dogs as "having Littermate Syndrome," because we absolve ourselves from the responsibility to fix problems that humans created and can't resolve. See, the problem isn't the dogs. The problem is peoples ability to address their individual needs. It's easier to label a syndrome than to just give more TLC and understand stand them. On that note, you sent me this email the day after saying I'm not a fit? So much for waiting 3 days and calling to see if we are a fit when we meet with the counselor. That is ok! I went to Rainbow friends animal sanctuary and we rehomed a dog, and someone just so happily allowed us to rehome their 2 puppies that were left at their front door This place is such a disappointment. Going forward, I will not recommend this place to anyone anymore. Even though my 2 other dogs came from here, and we love them dearly. This place will be the last on my list now, not #1 it took less then 24hrs for them to tell my family we are not a fit before even giving us the chance. The slogan should not be providing them a good home. The lady after us asked for 2 kittens, and you were gladly open to having her adopt them after she just mentioned her current cats' lack of health for many reasons that did not match up! Go figure! The care you give for cats is not the same as dogs? Why is that? Should we not give the animals all the same care, love, and treatment? Seems like it's a preference here and bad choices! I'm done venting, but if you are looking for dogs and puppies there are many other adoption places to go that will give you better service then this place its sad that I recommended this place to a bunch of families and they actually said they were turned down too and got their dogs else where. Please feel free to share your family requirements and what makes the best families for these animals? All these people are opening their homes, and you're denying it, but crying that you have no shelter space.......this could be one of the biggest reasons. Look where you lack the experience, which is assumptions and judgment!

The pampered Pooch pet Hotel was just starting up when I dropped off my dog and two cats. Turned…read moreout they were the only cats there and maybe even only dog too. It is clean and pets well taken care of. Only concern is / was / at that time ( maybe changed now) all the cats are held together in one large room but it has wonderful cat furniture. Only my two cats were there, but for my spoiled paranoid older cat, it was a challenge. I would have no problem returning, if not for the older cat. The other two seemed to have a great time. The owner is also very nice, and finally is very conveniently located for where I live.

We couldn't ask for better care -- and fun -- for our 1-year-old puppy/dog Kiki. She's stayed at…read morePampered Pooch twice. The first time, she'd never stayed anywhere with anyone else. We struck out at various other pet boarding facilities -- they were booked, had big demands like our dog stay with them for the day before they could stay overnight, which I kind of get -- but it was too hard for us to do. I'm REALLY glad we held out for Pampered Pooch. Kiki warmed up instantly to Eric -- she ALWAYS had growled at strangers, except for the vet herself. Eric kept us posted on how she was doing. We were so grateful to have PP for our following, longer trip. We felt comfortable knowing she was being well cared for. When my husband picked her up, she'd been playing constantly with a couple of other dogs her size. Very pleased and not trusting anyone else with our dog. The grounds are spacious and well cared for, too.

Our older kitty gets a full body shave once a year as the humidity gives her mats no matter how…read moremuch we brush her. The people at Pahoa Pet Grooming are kind and thorough. Our cat actually enjoys it! Also she ends up looking very stylish!

Alicia is amazing. She gave both my yorkies amazing haircuts. I highly recommend this business and…read morewill definitely be a return customer

I have a nervous elderly blind dog. Easy to get a convenient appointment. Roxie took great care of…read moreher. Friendly service. Gentle caring hands groomed my dog. Thank you. We'll be coming back again and again.

Living in Hawaii and having a long-haired dog is challenging poor dog she always looks so…read moreuncomfortable. She was constantly panting and sleeping on tile floor and just try to stay cool. I finally decided to have my Long haired furry dog get a lion cut. I took her to Roxie's and was so pleased! Great customer service, she and her husband are very nice folks! The most important thing is that they really care about animals and they're very sensitive to the animals feelings. Roxie is very knowledgeable about dogs, their health, behavior and sensitivity. I have taken my dog to her several times now and I will continue to take my dog to her! She did a wonderful job giving my long hair furry creature a beautiful lion cut! Now she looks stylish, distinguish and most of all she's cool! Thank you so much Roxie & Al! You guys are the BEST!

Had my two dogs boarded for a week. One of my dogs came home with his paw pads literally BURNT off…read moreand fur missing from his legs. They kept him on hot asphalt during the day everyday. I asked them about it after picking him up and got no response. Had to buy a cone and medicinal creams which helped him heal two weeks after. Using rover next time we leave the island.

The first time my dogs stayed here, everything was fine. But the 2nd and 3rd time, when I picked up…read moremy dogs, they had injuries. After the 3rd time I found somewhere else to board them. The last time when I picked them up, one dog had a fairly large open and bleeding wound. It looked fairly fresh and was almost 3 inches long. I think they casually mentioned it but when I saw how big it was, I pressed them on how it happened. They blamed it on my other dog (I had my 3 boarding together in their TINY 'ohana unit), and said that one bit the other. I strongly feel that is not what happened, since it didn't look like a bite and my dogs get along well at home. They made it clear they would not be helping at all if my dog needed stitches. They also returned one of the dog beds I sent with them, soaking wet. Like completely soaked through, and it smelled horrible. They would not explain to me why it was soaking wet, but I suspect it had blood on it from my dog's wound and they wanted to hide it. I ended up having to throw the bed away. All in all this place is okay in a pinch but I found that Pau Hana Pet Resort makes my dogs much happier.

She is seriously a Master Groomer! Shes fast & fabulous. We highly recommend her servicesread more

she did a great job with my little chihuahua's who hate having their nails clipped! They tolerated…read moreher without too much protest. She was professional and friendly. I'll be back in 6 weeks!