kathy was soooo nice & helpful. great customer service!! i hope management gives her a raise and a paid vacation!!!

I ordered two bags of sustainably yours cat litter ($47 for one bag) for same day delivery. They outsource their delivery to DoorDash. No one will take accountability but either they gave the door dash guy the wrong amount of bags, or the door dash guy forgot to deliver one of the bags. Either way, only one bag was delivered. I called petco, they said they don't have it. They said to call door dash. I called the driver, he said he doesn't have the bag. So I call petco again to see about a replacement or refund. They said the DoorDash driver took the wrong order and will bring it back. I left my number to call me so I can pick it up. No one calls for a couple hours so I call back and they say he didn't bring it back, to call DoorDash as petco is the 3rd party company even though I ordered through the petco app. Long story short, I messaged the help chat on petco and the rep gave me a refund. Instead of directing me to the correct solution in the first place, they just want to divert all blame to door dash. I won't be shopping with petco anymore. I most definitely will not use DoorDash again. read more

The staff is knowledgeable and able to guide me thru my dogs needs , thank you so much team!

I went to Petco today and they had a D.A.R.E kiosk set up with scammers who do not represent the defunct DARE company and are stealing donations. Shameful on Petco to have customers solicited by scammers! Do your research. Petco should not allow solicitors who rob their customers with fake donations. read more

Dr. Ramlal and her team were amazing. My dog needed her ear drained, and some sutures. I was explained the process clearly, given advice, listened to, and accomodated well with my schedule. I would definitely recommend this Vetco/Total Care location if you sre in the area and would like quick and easy service. The Sutures were removed and my dog was done within 20 minutes on the day they were taken out, thank you for helping my baby! read more

Petco - Ear with sutures removed - Pet Stores Near Me - Henderson, Nevada

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Marks St Henderson, NV Petco Groomer: Super rude & unprofessional. Appt was w/ Celeste but not sure if the cashier check-in employee was Celeste or if Celeste was the one telling her what to say to me. Several areas of my dog were left unshaved. I will never take my dogs there again. BEWARE! I now take my dogs to Top Dog LV & they are so professional & kind & much less expensive too! read more

they have fish but can't even take care of them. piles of dead fish and the glass was super dirty. bad customer service, she had a bad attitude and talked to us like we were stupid read more

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I asked if they had any aquarium snails and now they tell me that they don't have pets, which I bought my fish, and birds like they do not know what they have. read more

Great little store for what you need for your furry friends or feathered friends. Friendly helpful staff.

Had to deal with this sh*tshow dumpster fire, because they were the only petco who had a product in stock. Ordered online, five hours later and still not completed. Went to the store to pick up, new employee (there two days) having a breakdown. The other employee, not completing the orders. She started working my order, but couldn't find two products. We went to the aisle together and they were sitting right there. The other order she missed a few cans and didn't tell me. Thankfully I counted. I asked her why she didn't tell me some were missing and she started ranting about how she's working 7 days a week, blah blah blah. She then went off on another customer asking for help. I asked for a substitute for the cans missing, she said she would have to charge me. This is complete bullshit asked her about the refund and she had no idea how that would work! Had to call Petco customer service once I got home. This place is a nightmare. Employees are certifiably out of their minds and management is to blame for all of this! avoid if possible. read more

Took my cat and dog for rabies 3 year and paid for a 3 year. The paperwork shows 1 year even though my pets have been vaccinated before. And they used vanguard 3 year rabies vaccine. DONT TAKE YOUR PET THERE. THEY. ALL THEY. All they want is more money and will lie to you. read more

My dog's ear got cut and was bleeding during grooming session. Didn't like this location to begin with and this sealed the deal. Won't ever go back to any Petco after this read more

I really like this vet office very clean and Tiffany was sweet and was very knowledgeable about what was going on with there lol infection Dr Bennet did not upsale us 57$ for a exam and get a complete evaluation on ur fur baby ITS WORTH IT WE WILL BE BACK THNX LADIES read more

Petco - Lil bit says thank u Dr Bennet and Tiffany U didn't upsale us on medicine or medical care - Pet Stores Near Me - Henderson, Nevada

Vetco My appointment was @5pm and they just now took my dog @5:53pm in the back to get checked out. WORST PETCO I HAVE EVER BEEN TO! read more

Very rude employees. I don't know how people with bad attitude and a very rude can work in customer service. She should be working in the warehouse, but she doesn't have to deal with customers. read more

Petco - Manager and worker here is VERY VERY RUDE!!! I will never go back there and they both should be fired!!!! - Pet Stores Near Me - Henderson, Nevada

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I had the pleasure of dealing with Jennifer yesterday when I was returning a product. She was so friendly and helpful ( especially considering I was returning something, instead of purchasing) It was such a pleasant change, dealing with someone in customer service that actually cares!! read more

Friendly and helpful staff! Helped me get into my account for savings! Awesome store! read more

Always clean with a great selection of canned wet foods and hard to find items. Easy to get to and plenty of parking read more

Ok I don't like to give reviews but this is by far the worst Petco ever! The first time I made an appointment for my dog they said they could not groom her because she was matted badly and the person that does grooming was not there but mind you, I made an appointment. I was livid and and was never returning. The 2nd time making an appointment was a mistake as k didn't know that was the location that I originally had the bad experience. When pulling up to the store I just cringed but took my baby in anyway because she needed grooming bad. My appointment was set for 8:15 AM. Got to the store and the door was locked. I looked through window where they do the grooming and there was a lady on the phone. She finally looked up and let me in. anyway I asked for a bear cut. My dog ended up getting shaved down to her skin and it was uneven. I left out a lot of detail as I'm writing this review late but I will never take my baby there again. They butchered her. The need a better groomer and people that actually have good customer service. Horrible there that's all I can say. read more

My experience was not very satisfactory. Cathy S. , my groomer said it would be 5 hours to groom my dog. I expected a well groomed dog and I got back a dog with a very short haircut which was uneven throughout her body. A 1/4" in some places and shorter and longer in other areas. Her face and head was 3 inches. I do not recommend you take your golden doodle there. They took 5 hours to shave her or maybe used clippers on her. She didn't even smell good. I had her washed there 4 weeks ago and her groomer was extremely nice and did a fine job. My dog was completely brushed out and smelt great. Her name was Krissy and I do recommend her. She took less than 3 hours. read more

I like this location. Some bad reviews on here, but all the staff is really nice and helpful here I think. Many of them even remember us and say hi and this isn't even the location I go to the most. read more

The woman that helped me at the register was so friendly and gave literally the best experience possible, we bonded over her bearded dragon shirt and chatted for a bit . I loved shopping at this location read more

Went in to this specific location few times in the past. It's always an ok experience UNTIL you need actual CUSTOMER SERVICE in which I needed today. Walked in and headed to the live fish area, saw what I wanted but no one was in the area. I browsed around the area for about 5 mins to see if someone would come by, nothing. I then headed to the front to see if they could help me, there was two ladies in the front one ringing customers up another writing up some signs but not with anyone. I courteously waited as not to interrupt her after 5 mins of being ignored by both women who clearly see me waiting so I had to ASK in order for someone to acknowledge me. I then ask the women writing out her signs if someone could help me in the fish area and she just looks at me and says "no one will be back there for awhile" and continues on doing what she was doing. Nothing else, so I guess I would have to just figure it out on my own, so of course no fishes were bought nor will anymore of my business be at this business. If your customers are an inconvenience to you, they made it clear that customers are not their priority here. I'll be taking my business elsewhere and these two workouts should take a lesson or two on customer service skills to avoid other customers from feeling the same way. read more

Update Oct 1st.......Petco customer service finally has understood, with the proof I gave them, the issue I had and has sent me a $17 gift certificate. I am satisfied with this as I will gladly spend it in a physical store...not on line!! read more

We've been bringing our dog here now for a few months for grooming and training. Everyone's always been super friendly. We've completed puppy level one training and just started puppy level two training. Our puppy has learned a lot and he loves going. Jacie is our trainer and she's knowledgeable and friendly. The grooming services have been great as well. We've had Savanna and Maria and both are good. Our puppy always smells and looks great. We've always had good experiences and he's done usually within the hour. Never had any problems with them so not sure what's with all the bad reviews. We will continue to go as our experiences have been nothing but great! read more

This review is mainly intended for the service provider, Josh. He was so gentle with our senior pup that we would definitely come back for any grooming needs. The store and the cashier was clean, polite and the establishment looked well maintained. Bravo on this location. Keep up the great work and service! read more

I have repeat delivery for my best feline friend's food, but occasionally I run short. That's when I swing into this location so my cat doesn't kill me in my sleep for that mistake. My cat only eats one flavor of Soulistic and on my last visit the store only had eight cans available. It's not just this location, most locations don't seem to carry large stock of any one flavor of canned cat food. That's the main reason I started the repeat delivery. My best friend's favorite treats were well stocked and I had a nice choice of flavors. I've never had an issue finding my brand of hard food though. The store is clean and well organized. There's usually only one cashier so it's a toss up on check out time. If you're lucky to be the only person checking out it's fine. If the store is busy then you'll be in line for awhile. Check out seemed a little slow on my last visit too. read more

This review is specifically for the grooming department of this location. My wife had an appointment at 4:15 and when she arrived was told it might be a wait which is fine but didn't get a call until 45 mins later. She informed them that our dog was reactive and they clearly didn't care as my wife had to leave due to our dog being reactive and then not giving her a timeline of when she would be helped. This is poor time management and they should've rescheduled when they knew they were backed up. Me and my wife will never be returning to this store and will be finding other pet stores/grooming places for our pets from here on out. read more

AVOID THIS PlACE!!!! Seriously if u want to do grooming. I set an appt on the website, Gave all information about breed, how big, how thick the hair is and confirmed the price is $29. When I showed up the lady at the counter try to said this is a big dog and long hair the price is gonna be $42 WTF!!! We had to argue with them we'd confirmed the price already. Finally we got our price. Before we left we asked her how long it's going to take the lady answered 4HOURS!!!! We asked why so long and the other guy said how about 2 hours We canceled right away. This was such a WASTE OF OUR TIME. And you know what, this is false advertising and if you keeping do this NO One is going to do business with you. Open your eyes, you will see how many your star compare with another small grooming business. read more

Do not come here for grooming. Char will tell you she doesn't feel like brushing hair to upsell you into a hair cut. I have visited several other petco groomers and never been told that, or encountered someone as unprofessional and rude. She held a personal conversation for over 20 minutes with people she knows, seeing the other waiting for check in. I will never come here again, and would not feel good leaving my dog in her care. Go to any other petco in the area and thank me later. Complete waste of time coming here. The store staff is very friendly which is the only reason it's not 0 stars. read more

This location is clean and well stocked. The employees are difficult to find, which is why we rated it 4 instead of 5 stars. Each time we visit, the only employees seemingly around are the 1 or 2 people at the registers. The animals habitats are well maintained and the aquarium area isn't wet or flooded, as we've seen at other locations. They have a grooming area available as well as cat adoptions. read more

I may have gotten 16 hours of sleep in the last 4 days. Taz had a really bad reaction to her rabies shot. So unexpected because she's never been sick in her dog life. Can you imagine coming home to your dog shocked she throwing up and shitting at the same time. It's funny now but it wasn't funny then and Petco VetCo+ at 631 Marks St, Henderson, NV can go straight to hell. Kathleen the Vet Clinic Supv. literally hung up the call after telling me if i cant get my dog to the location who is shitting everywhere she cant help me. She didn't offer any home remedy or any resolve. She kept making excuses to remove herself from the situation and as someone who is supposed to care for pets I find that very disturbing and alarming. Its so many people who want to work and then you have Kathleen who wants power. If it was not for me being proactive and calling back and speaking to the store manager who then instructed me to get her some anti diarrhea liquid and bring her in when she gets better. Yet, the Vet Manager couldn't tell me that and I asked her for alternatives. I don't know who hired her but they definitely couldn't have known about her lack of care. Another thing that's been bothering me about the incident was that they tried to make Taz seem like an aggressive dog when she came for her appointment. How you straddle a dog or anyone for that matter and expect them not to jump. She don't know you and you being all aggressive sneaking up from the back . Then because she jumped you called her "bitey" when she didnt even show you teeth and put a muzzle on her. Never has she bitten anyone or wore a muzzle. Then though I've been a customer for over 15y they couldn't find me in the system but the other location where she was groomed found her just fine. So I was made to pay for the Rabies shot that made her sick that she may not have needed. So unprofessional the entire experience. Under Staffed and Entitled is not the vibe I want when I take my pet for care. No seperation for sick or healthy dogs or Small vs big dogs. I've been going to vets for at least 15 years and this is the worst experience I've had! Don't go to this Petco Vetco read more

I just recently became a fur baby mommy to a cute little Morkie.... I have never owned a pet and was a little lost as to what kind of food they ate where they poop toys the vet etc.... I walked into this Petco and every employee was very helpful they asked me a couple of questions so they could customize my shopping experience they recommended some food that he should be eating at two months I told him that he was not eating his food and he had diarrhea after several that we tried my puppy ended up loving what he recommended witches whole Earth Farms puppy recipe it has lean proteins whole grains and vegetables...he is very picky so he did not like the Sharlie bear dog treats with liver but enjoyed the zukes mini naturals salmon ...great experience the cashier also recommended a great vet which I went to go see for his shots he loves her !!!! read more

Petco - Pet Stores Near Me - Henderson, Nevada

Been taking my small dog to the groomer inside this store to get his nails cut. At this point wondering what kind of scam they are running. In less then three weeks my dog has torn my hands up where they are bleeding and hurt. He is just rough housing with his front door. This cost me $15 each time yet his nails are still sharp. They using the buffer they said. Very unhappy with this, will be trying somewhere different. Like PetSmart. Look at pictures read more

Petco - Just happened today both - Pet Stores Near Me - Henderson, Nevada

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This is an awesome Petco love the fish section Especially Steve such an awesome person and a well knowledgeable fish keeper always helps me and give me tips on fishkeeping thank you Petco of marks in Henderson read more

Do not come here especially for grooming needs. We have used Petco for years in another city and the month we moved here things started getting fishy. They would automatically upgrade our grooming services $25+ without our consent several times. I have been calling customer service for months. When I originally called the store manager the told me that I was a liar though I have physical copies of receipts. He said he trusts his groomers words over mine. Horrible customer service. They will do anything for money. read more

I've been to this petco a couple of times and I've been disappointed here and there but what happened to us here a couple of days ago just irked me. My wife went in to get some feeder fish for our pet so I told her I'd wait in the car close by the entrance. My wife spoke to a an employee that told her that she would meet her there by the aquarium. About 20 minutes later I texted her that it's been a good minute are they busy in there. My wife mentioned she spoke to a team member that would assist her a while ago. She then describes to me said employee to which I remarked I seen her at the front register just standing there for a while not assisting anyone. My wife then went to the front and asked for help again to which the staff member spoke to my wife as if they haven't spoken earlier. So we just left to a close by petsmart. I think we're finally done with this store read more

I made a yelp account just to tell my experience at this store! I purchased a puppy today for my three kids. I went into PETCO to speak to someone about what I would possibly need. Ashley helped me and was very informative. I asked her where a particular crate was. When she showed me the crate inside the store I noticed that it was $119.99 however online it said $54. Ashley was very nice and said she will give me the online price no problem! I let her know I was still shopping and she gladly picked up the crate and held it upfront for me. As I complete my shopping I leave the store. An hour later I checked the receipt and notice she forgot to give me the online price. I called the store and asked to speak with Ashley. Nolla said she was gone for the day. I continued and told Nolla that Ashley forgot to give me the online price. Nolla was SO NASTY!! She immediately told me with an attitude that it was nothing she can do for me unless she looks at the box. Her attitude was so NASTY!!! She basically told me she wasn't going to give me back my money. I asked her for her name then she immediately hung up on me. I called back she hung up again. I called back she hung up again!! So I got in my car and drove down there. As I'm at the light she calls me back and says "Is this Amber". I said "Is this the women who doesn't want to give me her name" I really don't know what she said after that but I hung up on her. I pulled in and walked inside the store. I asked an employee where the manager was and what is her name and the employee said "I don't know because I just met her" then Nolla walked up. She was completely different on the phone. She actually tried to use some Customer service however she KEPT TALKING OVER ME. I told her I am the customer and I want her to listen to what I have to say. However, she did not. She walked away from me and I told her to call security. She said she would BUT NEVER DID. I took out my phone and recorded the situation. Basically, they tried to steal my money. But after I started recording her she told me she would give me the crate for $54 bucks. I made this yelp account just to review this store. WHAT A HORRIBLE FIRST TIME EXPERIENCE. I'm embarrassed I had to escalate to that just to get my money back. Nolla - You need to take a class on customer service!! Obviously you're new! I hope someone did a reference check on her before giving her the job because she is so unprofessional and lacks basic customer service skills. read more

Petco - Pet Stores Near Me - Henderson, Nevada

I am updating this review from 1 star. Still isn't a 5 star because I feel like they really need more staff. There is always only one employee on the register and one elsewhere. However one girl we delt with today was so sweet and helping. Mainly why I am changing my review is because after being upset I contacted the adoption place and they more than redeemed themselves. They apologized for the miss communication (I understand the miscommunication because it was super hectic in there) and were very helpful. AND I GOT TO ADOPT MY BABIES!!! The adoption prices are kinda prices I feel but I was more than happy to pay it. Thank you to Mary k and (sorry I didn't get your name) the other women who helped with the adoption today. read more

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Worst customer service. I'm not going into great detail. Obviously, they have a management problem at this location. Training on customer service is really bad. The reason is always management. In this case it's Tyler. I hope someone above him will monitor his behavior. He, clearly, has no reason to be leading a team nor helping customers. What he failed at, today, was basics. And never is a manager supposed to be blatantly rude to a customer. He doesn't even have the backbone to resolve a situation. Again, he has no place in management, unless Petco wants a, truly, bad example set for the employees and to lose customers. I've been a customer for a very long time. I will not go back to that location and I will find another business to make my purchases from. It's tough competing with on line business. The very reason customer service is more important than ever, now!! read more