I stopped here to get my dogs nails trimmed. I was a walk in and the staff was amazing. I knocked a start off since it was 18.00 for each dog just to get their nails cut! I felt that it was pricy, definitely could pay less at other places. read more

Petco - Pet Training Near Me - Harrisburg, Pennsylvania

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Customer service in this store is horrible!!! When I requested a manager, I met with Kyle who refused to even give me his name, and was no help at all. I went back a few days later and spoke with the store manager Jeff and is wasn't any better at all. Really would not recommend this store at all. I reached out to corporate and is was the same. Just looking to take your money and not provide any customer service at all. read more

We take our dog to get groomed there, Emma always does a great job with our pup. He comes home smelling good and his shedding has gotten under control read more

If there was a negative rating I would use that instead. The Petco App is just awful. The people in the store are just as bad, as they were very unhelpful. I had 3 bags of merchandise in my shopping cart, and because of their lousy app, I ended up taking my business to PetSmart, who doesn't ever require customers to use an app to recoup their rewards. I have talked to at least a dozen other people today who also stated they hate shopping at Petco. The employees never seem to be knowledgeable about their merchandise - you can call and ask if they have a certain product on their shelves, and you will be told they do have it, but then when you arrive at the store five minutes later, there is no such product on the shelves. The cashiers are not empowered to do their job. It's not that they aren't trained, it's just that they cannot help customers with the app. PetSmart is where I will be doing my shopping from now on. I predict that Petco will soon be history now that PetSmart is just around the corner. read more

Im a fish pimp and come here occassionally for fish/shrimp...decent selection for a chain store...customer service is fine. read more

Petco - Pet Training Near Me - Harrisburg, Pennsylvania

Your register employee Joan should find a new job. She has a really bad attitude problem. Because of this-I will buy your high priced pet items at Target. read more

Took my puppy for a grooming appointment and told them of my puppy's anxiety and they said it was fine. Then I get a call saying they could not complete his grooming and received a disheveled uneven hair cut puppy with dreadlocks back with no remorse. At least Petsmart bathed my pet and trimmed him nicely. I will never go back! Harrisburg East Petco. read more

Terrible customer service. Employees are not helpful at all and don't even try to please the customer. I don't recommend coming here. They will never see me again. Staff has an attitude, not cool. read more

Amber always nails it! We have an unusual dog breed (Brussels Griffon) and not many groomers know how to groom this breed. We've had some real disasters with other groomers but Amber knows her stuff. She is loving and compassionate. My dogs love going to see Amber. Amber works tirelessly and puts her heart and soul into her grooming. If you aren't a client of Amber yet, become one! read more

Today my kids and myself had a GREAT experience at in store! We went in for a Gecko for my 12 year old daughter and the sales associate Ethan helped us with the process from start to finish! He was awesome and knowledgeable, for sure a people person. We had a lot of questions and although the store was busy he answered each one with patience and kindness. Sales associates like Ethan deserve to be recognized for not only hard work but his genuine passion for animals and people. Thank you Ethan for our great experience today, you are awesome! read more

My review of Petco is mostly of the grooming facility. The store portion of Petco is consistent with all others in the chain. Pros: -Great selection of everything my pup would ever need: shampoo/grooming aids, beds, coats, foods (yay, they finally started selling Royal Kanins). There could be a better selection of dog carriers for my Duncan, but that's okay. This is a completely different market than NYC. - Nice staff - Seems pretty clean - Good parking Cons - - While staff is nice, they were not super knowledgeable about product. Maybe because this location is newer. Not sure, but probably going to go back to Petsmart for product advice. - Grooming services were horrible. Groomer was very nice but this is where I put my foot down. I upgraded to the puppy grooming package which included conditioner, tooth brushing and other extras. I fully briefed the groomer on the classic puppy cut: shaved body, full and long tail, full and long ears. I picked him up two hours later and exactly the opposite was done. My poor Duncan was scalped and looked like a round little volleyball!!! Ears long and stringy, tail short and long, uneven cut on body. Plus he still had schmutz around one eye, despite the bath. I asked if the groomer was experienced and the staff said she had been doing this for 'a little while'. Not sure if the horror registered on my face but I expressed my unhappiness and after they offered to 'fix' the cut, I declined (didn't want to make a bad situation worse). The manager did not charge me for the cut. While I appreciate the goodwill, I will pretty much never go back for grooming. Any advice on a local dog groomer? read more

Now I know one of the reasons why the rating of this store is so low. The employees there do not know the meaning of the word groomed. When a customer asks for an appointment to get their dog groomed either look it up or ask them. I made an appointment to get my dog groomed. I left work early just to run over to Petco to find out I had a nail appointment for my dog. What? No. She is getting groomed. That means washed, dried, the whole deal. They didn't have time my dog today. Who does that? Never again! That groomer just kissed her $40.00 tip goodbye! Bad business practice. read more

Update review 2019. Overall this is a good location store. They take good care of their fish, nice betta selection. Also have feeder mice which now and then I need for an occasional picky eater. Helpful staff and a manager who does a good job. Wish prices were better at times but in line with the other chains. They price match their website and a good return policy. read more

I can't really speak for the dog grooming portion of the store. However, I will say that that section is wide open and they are very transparent about it. So there would not be any abuse going on in there. As for the retail portion of the store, it is on the higher end in price. I needed flea medicine for my animals and I was shocked that the cost was almost 2x what I typically pay. Unfortunately, I had no choice but to pay up. My normal source was sold out and I have a full fledge flea outbreak, for whatever reason, at the home front. Other than that, there really isn't much in the way of help walking around. The stock seems somewhat cramped. The cashiers seemed board on this day. Or, at least, not exactly friendly. Look, I get it. I use to work retail so I am not going to bash on them too much. But, at least say thank you half heartedly, or something. I give them two stars because at least the location is good. Also, they have some rescue cats in cages at the front of the store. So that gave me some warm and fuzzies. But it doesn't make up for the other big negatives. Most glaring is the price. Yeah, I should have known better. About a half million other options for cheaper flea stuff. But I needed a quick solution and so I paid through the nose for it. read more

Your employee Morgan should find a job she genuinely likes! She was very unhelpful when I asked a simple question on where the Algae eating fish were. She immediately assumed I had a small tank and was simply not helpful in directing me to the tank that had the fish. The encounter ended with me saying, "Alright, never mind" and then proceeding to walk out. I went to Zoomania in the colonial park mall where I was assisted with respect and help. This Petco location was the one on 5125 Jonestown Rd 195, Harrisburg, PA 17112. read more

It's where the pets go. And their owners too! I just love Petco. Each time I have been there the staff has been very friendly. They have a great variety of products too. My dog also gives it two thumbs (or should I say paws) up! She loves going to the pet store and seeing all the people and the other dogs. I definitely recommend this place and will be going back to it myself. read more

Great place to shop for pet needs. The staff is friendly and knowledgeable. My dogs go crazy when i say the word petco, its their favorite place to go. Also just to clear up jr's review, they do have snake food. They sell it frozen near the fish and aquariums. read more

Customer service was completely absent from this store location. The store was a mess, the line of customers at the register was extremely long, and no store associates were able or willing to answer any (simple) questions. Specifically, due to the mess of the inventory in the store, I was unable to identify a price for a pet carrier. When I approached the manager to ask about the price, she simply replied, "If it's not marked, I can't help you". I walked out of the store immediately. This was a terrible experience and I have no intentions of ever purchasing anything from you in the future and I will spread the negative review of the poor service and disgusting state of the store. This happened at approximately 5:00pm on August 6th, 2012. read more

Best pet store in our area. If they don't have it they'll go to another location to find what you need. Very accommodating!

Awful care of the animals. Saw multiple dead lizards and fish in the tanks. I bought 3 male betta fish (on 3 different occasions) and they each died within a week. Petco is absolutely trash. read more

I purchased 4 fish approximately 2 weeks ago from this store and placed them into 2 separate tanks. Both tanks have stable water with a neutral ph. One has been maintained for about 8 years, the other about 4 years. Soon after following the protocol for introducing fish into a new tank, 2 of the fish died. Over the next several days, all the preexisting fish died with the exception of one plecostomus and one cory. This included 2 hardy catfish. When I contacted the store, they admitted something was "odd" as they put it, but didn't offer any plausible explanations. They just said they would replace the fish if I had a receipt and if I produced a ph was appropriate for my fish. I explains that I never had anything close to this kind of fish kill in 20+ years...especially in 2 tanks at the same time. The three employees I talked to had no worthwhile explanations and no suggestions on how to screen the water before introducing new fish. They also disagreed with me when I questioned the quality of their fish and water. I've dealt with incompetent store help, but rarely to this level of stupidity. After the remaining 2 fish die, I will sterilize the tanks and do the slow and painstaking process of culturing them. read more