Staff is friendly, place is spacious, prices are good, variety is plentiful, loads of parking, and they have a vet and groomer on premises

To clarify, I am not talking about the physical store. I am reviewing my experience ordering online from the Petco website. I paid the full regular price of $36.99 for a Greenies product and patiently waited a whole week for it to arrive. What I received today is not just a mistake; it is an insult to me as a customer. They shipped me a product that expired on October 26, 2025--which is nearly 9 MONTHS AGO. To make matters even more shocking and unacceptable, the package still has a $15.99 clearance sale tag attached to it. I filed a complaint, but I have not received any response for 4 days. If a major corporation's customer service operates like this, how can I ever trust Petco and order here again? This is deeply disappointing customer service." read more

Petco - Pet Groomers Near Me - Hackensack, New Jersey

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This place has completely gone downhill. The constant turnover of veterinarians is alarming -- every few months there's someone new, and the care gets worse each time. The new doctors are inattentive, dismissive, and seem more interested in rushing through appointments than actually helping your pet. They throw around medical terms you can't understand, offer no real explanation or guidance, and walk out of the room as if your questions don't matter. To make things worse, their prescription prices are outrageous -- literally three times higher than what you can get on Chewy. When I confronted the staff about it, they simply printed out a prescription and told me to order it online. If they already know their prices are that inflated, why not fix it instead of making customers jump through hoops? I used to come here regularly, but this experience was the last straw. I will never bring my pet here again and wouldn't recommend this place to anyone -- not even to my worst enemy. Pet owners deserve better care, clearer communication, and honest pricing -- none of which you'll find here. read more

I like this "Petco" location, it is well stocked and a lot of helpful employees, it's also kept clean and organized as well, I highly recommend this one.. read more

Petco - Pet Groomers Near Me - Hackensack, New Jersey

I took my dog to the West Orange location and my groomer Deanna Stango was excellent my Luda was comfortable and I was happy with the outcome. read more

Not thrilled with them lately. We've been taking my dog there for years for nail clipping only. The price keeps going up and appointments are very limited. What I am really unhappy about is that twice they have skipped nails saying they are too long and cannot trim them. Both times they told me we have to see a Vet and neither time did they discount the price. They should have considering they did not clip all of his nails. What makes matters worse is that after bringing him somewhere else - they laughed and said it was not too long and very easy to clip. Shame on you Petco for not completing your job. I will not be going back. read more

Vetco at this location is extremely unethical and dishonest. Took my dog there and all I heard and saw were profits and greed. They will lie to you in order to get your money AND at the cost of your dog's health. They have no problem exaggerating any issue to scare you into buying their "packages" and can be very pushy (major red flag). I know a vet isn't held to the standards of a real clinic/hospital, but you have to be really greedy to be this heartless. Do not take your pets here. read more

I don't think my little boy had ever been to the groomers. He was rehomed with us so I really just didn't know. The groomers at Petco came highly recommended - my sister has been using them for a couple of years. Ally was amazing from the moment I went in to make the appointment. She was so good with my Bowie. She played with him, scratched behind his ears and told me how handsome is (what doggy mom doesn't want to hear praises for her fur baby?) Turns out Bowie probably had never been to the groomers - he threw up poor baby. Again Ally was awesome and took good care of my little boy. Actually, she was all around great. Looks like have a regular groomer and I couldn't be more pleased. They are patient, professional and kind. Thanks Petco. read more

Petco - Bowie, such a handsome boy! - Pet Groomers Near Me - Hackensack, New Jersey

My 8 year old cat died due to Vetco Total Care Hackensack's negligence...of course, the doctor (Dr. AK - Abdul K.) chose to avoid blame (lying about what was given to my cat that killed him, said "what's done is done", did everything but accept responsibility). I was forced to escalate this case and to no surprise, PETCO showed even more unprofessionalism. My emails and calls were ignored; Customer Relations chose not to take the Customer Relations call telling me to call the Hackensack Hospital instead because the case was so messy, they didn't even want to touch it; lead doctors of Vetco's Eastern Region have even had their hand in changing the events. It took 2 weeks for someone for upper management to even respond. They are the MOST brainless, coldhearted, unorganized group of lying, petty underqualified morons. They have no respect for pet's lives assuming a simple apology for killing my cat is all that is owed. To those looking to give PETCO your money and business, I'd like to save you the headache and advise you to go elsewhere. read more

3/19/2020 Let Me start off by saying The Rudeness That I received From JENNIFER the groomer was Unacceptable when I first walked in the door she walks in and with an attitude says can I help you I said yes I'm actually here for my dog to get groomed 1 PM appointment she's like well I hope you brought all your papers she was so Rude and Nasty !! My Blood began to boil But I had to Fight everything in me not to Curse her Out She said that my 7 pound Yorkie was to knotted and could not work on Her !! My experience here was Horrible and refuse to ever step in Petco the rest of my Days !!! read more

Petco - My Poor Bella - Pet Groomers Near Me - Hackensack, New Jersey

I don't normally do this but this is by far the worse experience ever please do not I repeat do not bring your furry pets to this horrible place if you don't want your pup coming out injured !!! They ended up cutting he's nail so short that he was bleeding everywhere and rushed him next door to vetco clinic and tape him up and had him coming out with a huge blue boot a day before Christmas . Amanda the manager didn't charge me because this was by far the worse ! And the groomer Joe lied and said he hurt him self in the cage mean while when I toke him to my vet she said it was that he's nail was cut to short this was the second time they did this to him but this second time was worse please becareful half of these people don't even have there grooming certificate here be very very careful read more

Petco - Pet Groomers Near Me - Hackensack, New Jersey

Fantastic staff and management. They really know the definition of customer service and love our pets.

Staff member was too busy trying to sell me a Vital Care membership to remember to pack all my items in the bag. Had to come back later; my item was sitting on the counter. They could take my phone number for the membership but couldn't bother to call it when I left without my item. Told a different staff member at checkout what happened and he just handed me the item with no comment or apology. 1 star for the extra trip and poor customer service. read more

Staff is friendly and if you have questions they go out of there way to help. Plenty of parking

My 6 month old shipoo had an appointment at 2:30 got out at 6:30 or later We asked Liz to keep his hair as much as she can and his face cute look. He came out a totally different dog looked like he was shaved basically. The groomer didn't listen to us at all. I'm disappointed and will never go back there my dog came home fearful and frustrated didn't want anything to do with us. I was told she kept him in a cage. There is no way in the world that he was groomed for over 4 hours. What exactly being done? My dog came out from a cute dog to a dog that looked like a rescued dog. read more

Don't go here if you're looking for any kind of customer service. The employee me are miserable. Sara who was at the cashier at 12:30pm on Tuesday 01/01/24 was so rude. She didn't even offer a bag of any kind. read more

Groomer: Jennifer I regret I took my pup here.I should've read the reviews on Yelp before booking... read more

Petco has mostly everything I look for in a pet goods store. It would be ideal if they had some lower cost options for dog food. Their selection of collars and leashes is isn't good. Other than that they are a decent place to shop. read more

I wanted to return an online item picked up in store. The cashier refused to process the return saying return item must have paper receipt. Told her nicely that it's an online order hence no paper receipt. She told me due to the new refund policy, the returned item must have paper receipt. Again I explained to her, I had the order number in my Phone. She insisted i have to print it out in paper in order to process the refund. Turned out, that's not the case. I only need order number to return online item. Very unpleasant experience. I shopped frequently in this store. I won't come back anymore. Rather spend my money somewhere else where my business is appreciated. read more

DON'T GO TO THE VETCO CLINICS IN PETCO! The three stars for the groomers would have been five stars, because they they were great with my chihuahua. I only gave three because I really wanted to review the Vetco Clinics vaccinations that are done in the store. I brought my dog there for vaccinations yesterday. His last vaccinations were given at a veterinarian's office, but I forgot the paperwork. I told them I knew that he needed a Bordetella vaccination. We agreed to give him the Healthy Dog package. I then asked if it would be possible to give him a 3-year rabies vaccination, even though the one he had last was good until February of 2024. This way I would be able to register him in my town without having to bring him to be vaccinated in the beginning of 2024. ( The town needs proof that he's vaccinated for the whole year. ) The said no problem, they could give him the 3-year. They gave him the vaccinations, and I left. When I got home and accessed his records, I saw that he had been given a 1-year rabies vaccination. I immediately called the store, and I spoke to someone named Nina, who apologized, but said there was nothing she could do. They said they gave him the 1-year because the records they had were from his last visit in 2020! I said that his last vaccinations weren't from them, that I had paperwork, and if they had told me that they couldn't give him a 3-year, I would have said don't give him the rabies shot! We have to come back in two weeks for the vaccinations that I paid for, and I could have bought the paperwork and gotten the 3-year at that time. Now he got an unnecessary vaccination, since I won't be able to register him with a vaccination that is only good until August, 2024. He will have to get ANOTHER rabies vaccination at the beginning of the year in order to get registered. Both the people at the store and the customer service person I spoke to today told me they won't give me a refund for the vaccination I didn't ask for and my dog didn't need. Basically, they can give whatever vaccinations they want! Now, I'm out the money ( senior citizen on a fixed income) and my poor baby will have to get another rabies vaccination in three months! Don't go to the Vetco Clinics in Petco! read more

This review is for the actual store and none of the additional services they provide. I like that when you enter this store, it doesn't smell, always a perk as some pet stores cannot seem to get the urine or small animal smell out. The staff seem always to be friendly and the store usually has what you need in stock - it's also pretty clean. My gripe is that it can be more expensive than its competitor, Petsmart at times. Also, when they're doing training sessions, they sometimes use the aisles and displays to block things out rather than having a separate "training section" like Petsmart has. This sometimes gets in the way of me shopping if I want to get my dog something (as they seem to always use the dog toys aisle?!!?!?!). This also causes problems if the dog that's being trained begins barking like crazy at other shoppers. I think they seriously need to fix this the most and then the store will be perfect. read more

Update- It's been a week and no one has reached out yet. They clearly only care about getting your money- not about the well-being of your pets. Shameful behavior. read more

The person from the cashier was getting so angry due to some glitches with his register. He was catching so much attitude stating I can't use my coupon because I have rewards credit and wanted me to use my rewards credit or coupon. I told him that does not make sense and I never had that problem before. He then got so angry Threw my dog food on the side, walked away saying " I can't take this fu*kin sh*t" I believe his name was mike. The other cashier saw what he did and came to us but it was too late damage was already done. This was In Front of all the customers that was behind us. Absolutely unacceptable of his action and the profanity he used in front of everyone!!! I was so shocked. He was very violent I hope the corporate can run the tape. I did not want to lower myself like how he did and just walked out. He should not be near the animal or reptiles etc.. god knows what he will do!!!!! DO NOT EVER GO HERE ALL THE PEOPLE HERE IS VERY RUDE AND DO NOT HAVE A CLUE ABOUT THE PRODUCTS. Horrible experience I will no longer shop at petco in Hackensack, nj 07601.. read more

Seems like I'm not the only person complaining about the 2 girls that sit on their tush and act like they do not appreciate having a job. Both girls were rude and I was turned away merely because I warned them about my dogs arthritis. Really? It's a safety issue? NO sweetheart, it's a phone call that is going straight to the corporate office. Not everyone you deal with is an idiot. PEOPLE ! GIve your business to a local groomer, they will appreciate your patronage more and will work harder to provide respectable service.. Ex: Pooch Parlor read more

Took my dog here for the first time for a grooming service. When I got there I was rudely turned away by some unmannered lady named Alicia because the name I put on the reservation was not the same as name on my dog's medical record. I adopted my dog so the name on his medical records is not the name I call him. When I told her to change the name of the reservation she still said she wouldn't take my dog. Like how hard was it to change the name on the reservation. I was already there she could have taken my dog. I'll never go there again. read more

Horrible experience. To groom my dog I needed to repeat some shot in the vet clinic, which we did a day before the appointment. I asked 3 times is ti will be good enough to keep an appointment for a next day. All three said YES. We came to the store and they said it should be 24 hours pass for them to groom my dog and they count by day. Well, what is the problem? yesterday was a 24 hours? They refused to take my dog. Then after that someone called and said it should be 48 hours, DO NOT GO THO THIS PETCO, FIND SOME OTHER LOCATION , WHOSE TEEM ARE PROFESSIONAL AND WILLING TO WORK, NOT REJECT THE CLIENTS BECAUSE THEY DON'T FEEL THE WANT TO DO THEIR JOB . Thank you read more

I recently visited this location to get some insight on what to do with a cat with dandruff. I am really writing this review to highlight Barbra's customer service. She asked all the right questions and genuinely seemed just as concerned as I was for the cat. She guided me in the right direction and even applied a coupon during checkout! Barbara, if you ever read this, thank you so much! Your customer service makes me want to refer all of my friends who are pet owners to go see you for any questions/concerns. Lately, people seemed so consumed with their own issues and are so quick to treat a person as just a consumer and not a human being. Your efforts will not go unnoticed! :) read more

First time visiting this location this evening. It is unlikely I will return again. Very rude cashier. My receipt had written that my cashier was colin. Instead of focusing on the customers colin was busy speaking with the other staff about being short handed because someone called out "again" and another coworker was sent to another location. That conversation should be held behind closed doors not when there is a line of customers on a Friday night. read more

They treat the reptiles terribly and the manager Colin is a jerk. I've reported him several times and corporate does nothing. They tried to insist that small super worms were large and charge me for large ones. I pointed it out and Colin came out and refused to adjust the price. I refused to purchase anything here and will not return to this Petco until he no longer works there. He does not belong around animals. I've also brought my dog to the grooming salon for a bath and when I got home discovered that she still stunk! Go somewhere else. read more

Sherry is the best groomer ever. Would not go to anyone else!!! Ask for Sherry at Hackensack location. You will love her too just like me and Kanga!!! read more

Most of the staff here are friendly and knowledgeable about products and services especially Victoria and Tim. I was very impressed with the puppy training classes. Victoria is a great trainer. She was very informative. When we left our final classes I felt like we had a completely different pup. We also utilize the grooming services at this location. Alicia is a great groomer. Previously our pup was afraid of getting groomed and she's grown out of it thanks to Alicia. read more

This is the worst grooming experience I have ever seen the girl Jen was in a bad mood from the get go don't ever bring your pet here she shaved my Golden doodle saying he was matted down not true she put a choker collar on him and threw him in a cage then she called saying he was growling and tried to bite her he's a 2-year-old puppy not a bad bone in his body I will be there tomorrow to talk to the manager read more

We have found everyone on staff to be incredibly pleasant, knowledgeable, and helpful. They have great information about dogs and the products that they have in stock. The grooming staff is wonderful- they do good work and are great at explaining everything that is going to happen. read more

The best Petco and pet store is Petco Hackensack NJ Collin Mike and other managers are knowledgeable ya do do caring And nice. all the staff inc Zac Are the most helpful. They make shopping here fun Easy A dog owner for 15 yrs when we moved to Nj a couple of yrs ago finding Petco was wonderful for me snd Henry read more

in particular to the grooming salon: THIS PLACE REALLY HAS TURNED AROUND! its under new and great management. i like that the grooming salon is very clean and Sheri the new manger is awesome. She brings a lot of experience to the table and i recommend her to anyone. My dog loves her to :) read more

Extremely rude staff! No knowledge or training in customer service. The store was disgusting and they only had 1 of the five things in stock that I needed. Terrible! read more

I have been talking my two dogs to Petco for grooming for a few years now. They get excited and happy every time we go. They have the same groomer each time to make the experience more personal and enjoyable. She is truly vested in their health and wellness and informs me if there are any concerns or issues to be aware of. Caring, knowledgeable and sensitive...that's the Petco staff!!!! read more

BEST GROOMERS EVER!!! Beautiful people work in the grooming section of this store. (Pro tip) they are open to negotiation :) Remember to tip them!!!! they deserve it. read more

Joseph did a great job with our Dog Hannah we will return to see Joseph, he was very professional

What! They banned my dog from their grooming services. It's okay, I understand and there's no hard feelings. Poofie is a challenging pet. I recently ventured in and bought an aquarium as an addition to my outdoor pond. The place was pretty well kept with a decent selection. Everything I wanted was in stock! They also had rodents for sale (hamsters/rats/chinchillas/etc.) I refrain myself to limiting stars because 4/5 stars ought to be earned through an exemplary execution. I won't dictate how I expect my experience to be enhance, but the marketing gurus should figure that out on their own. Hence 3 stars for an average voyage. read more