We brought our two Maine Coon cats in for grooming yesterday and felt compelled to share our experience so others can make an informed decision, especially cat owners. For context, we typically only bring our cats in about once a year when their winter coats begin to shed. Because of this, it's especially important that the grooming is done thoroughly and by someone experienced. We had previously been loyal clients of Kim, who consistently handled our cats with efficiency and care. Grooming is very stressful for them, so finding someone capable and experienced was extremely important to us. With Kim, we could always count on a full, thorough service: bathing, drying, shaving where needed, knot removal, nail trimming, ear cleaning, and sanitary care. That level of care is why we were willing to travel and pay a premium. When we arrived this time, we were surprised to learn the business was under new ownership. We decided to give it a chance. We dropped our cats off at 9:00 AM as the first appointment of the day and were told the process would take approximately 3 hours, which we were completely fine with. Around 11:20 AM, we received a brief call asking if one of our cats should be shaved. We were told they would use their judgment, and that was the only communication we received. By 1:00 PM (now 4 hours later), we returned to check in. What we found was extremely concerning: * One cat had reportedly urinated out of stress and, according to staff, nothing beyond a basic cage bath had been done. * We were also told at that point by Donna that she was uncomfortable handling him and that he would need to be sedated for grooming in the future. This was alarming to hear, as this has never been an issue in the past, he was always successfully groomed by Kim without sedation. * The other cat was still in the process of drying after only being bathed. * Neither cat had received any of the grooming services we came in for (no haircut, no knot removal, no nail trimming, no ear cleaning, etc.). * One of our cats was left drying in a cage next to a continuously barking dog, despite other quieter, more isolated spaces being available. * Both cats were visibly terrified. There had been no proactive communication to inform us of any issues, delays, or inability to complete the grooming. After over four hours, essentially no meaningful grooming had been performed. While Donna was polite, it was clear that she was uncomfortable explaining the situation. Only after we arrived did they begin attempting to brush one of our cats, which raised concerns about whether anything would have been addressed had we not shown up when we did. We ultimately left with two cats who were still matted, unkempt, and significantly more distressed than when we dropped them off. Our main concern is not just that the grooming wasn't completed; it's the lack of communication and the apparent inability to handle cats in a setting that claims to offer those services. Based on this experience, the facility does not appear properly equipped or experienced in feline grooming. We were offered complimentary future services, but unfortunately, this experience has completely eroded our trust. No incentive would make us feel comfortable returning. If you are a cat owner, especially with breeds that require specialized grooming, I would strongly recommend asking detailed questions about experience and process before booking here. read more

My toy poodle Isadora and I received a warm welcome the minute we stepped foot in the door. Donna filled me in as to what was included in the price of the grooming which was very reasonable. I dropped off a mass of black curls and left with a regal princess. Not only was I totally satisfied but Isa was happy. read more

It is so difficult finding a cat groomer, but I am so happy to have found kim! She is always so accomodating and sympathetic towards my furbaby! The whole team is so nice and are always so welcoming. Its a whole next door neighbor vibe when your there. I know my boy is in good hands every time. Your a real one Kim! Thank you from me and our boy Loki. read more

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Since Kim sold the place they still use her name but it's a mess! Not good dog grooming at all! Takes all day to get a half done for& then they list my dogs leash! Never ever will I go back to that trap! read more

We went for the first time with my puppy and unfortunately they cut off his parts, my baby does not stop crying, apart from the moment he left there he is very down and has diarrhea I am worried that they gave him something to allow him to cut his hair they cut to the eyelashes, they are not looking for quality but quantity, it was a quick service but they hurt the puppy read more

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me and my 2 dogs were treated with kindness my dogs aren't easy but kimberlys pampered pets had them eating up all the love and attention they received The owner and her employees are 100% fantastic Eddie S read more

Couldn't be happier with the service at KPP. They outdo themselves every time. I have recommended them to friends and will continue to. Thank you, Kim, for always making me feel like my dog is a VID. read more

Great great service always polite, accommodating they take excellent care of all the animals. My boy is so excited to go there all the time. I would definitely recommend her to everybody who has a pet. read more

Kimberly's Pampered Pets - Pet Groomers Near Me - Hackensack, New Jersey

I've been bringing my two dogs to Kim for several months (about every 6 weeks). She does a very nice job with both of them, especially my Schnauzer. Perfect cut! She doesn't have them all day either like the last groomer I used. Vinny is so nice too (answers phone and makes appointments)! read more

Kimberly's Pampered Pets - Sophie Lee - Pet Groomers Near Me - Hackensack, New Jersey

I don't like to post bad reviews generally because they can sound petty. I feel that I have to in this case. We brought out 21yr old cat here to be shaved so she could wear a diaper and be cleaned more easily. She was cut. Old skin is very friable and I wasn't concerned at first because I was told that it was glued together and I wasn't informed that it was a deep or serious cut. Unfortunately, the glue just stuck together the blood and did not close the skin at all. It was a gaping wound the size of a nickel and it was obscured by the dried blood so it took a few days to realize what was there. I should have been informed to take her immediately to the vet. I thought it was a little scratch. On day 5 she saw the vet and it is infected. At her advanced age, she may die. In addition, my dog was groomed pretty badly. I asked for "not too short" and that was translated to the groomer as "extremely short". So now my dog looks ugly and my cat is probably dying. If it were just the dog, I wouldn't ever have said anything, but I feel that the lack of transparency in the severity of the injury to my cat shows bad judgment and I don't recommend anyone bring an elderly animal here. read more

Kimberly's Pampered Pets - My cat - Pet Groomers Near Me - Hackensack, New Jersey

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***WARNING*** STAY FAR AWAY FROM THIS BUSINESS. The owner Kimberly Avila shows lack of care when it comes to pets left at her facility. She also has less respect for the pet owners. Trust the negative reviews posted. If only I read them before leaving my pet at this unreliable business. Anyone can add positive reviews to fool customers. Read the negative reviews.They all have the same content about her character and services. She spews hateful vemon to customers who leave negative reviews. Attacking their character and putting blame on their innocent pets. STAY FAR AWAY FROM THIS BUSINESS. read more

Im sorry to say that i brought my dog here and she came home with a bow knotted so badly in her hair it left a small injury on her head

Very nice. Very good at clipping cats nails. Highly recommend this place. Just call ahead

I didn't like my dogs haircut but good people. I'll def come back tbh for a wash and nails trim tho.

Management is beyond amazing! I have a slightly temperamental kitty and their customer service is beyond anything I've ever experienced. Is your kitty maybe scared of dogs? They'll keep that in mind for bookings! Highly recommend going to Kim!! read more

Recently, my groomer closed up shop. I needed a good place to take my rescued Yorkie as she's high anxiety from being in an Amish puppy mill all her life. Kimberly's Pampered Pets was referred to me by a good friend so I booked an appointment. The staff here is outstandingly friendly and Kim is AMAZING!! They took extremely great care of my dog while she was there and she received "The Best" grooming she had ever had in the two years I've had her. If you're looking for a safe and caring place to take your pet... this is the place!! I won't be taking my dog anywhere else. THANK YOU KIM!! read more

I took my pet here a couple weeks ago, let's just say it's the last time i ever will. When I picked up my pet i could already tell he horribly cut which i was only expecting a haircut on the paws, stomach ect-. Apparently my cat was flying?... which caused them to shave half of him read more

Kimberly has been grooming my dogs for over six years amazing very clean very loving groomer. One of my dogs is very temperamental, and she's always loving with him always gets him to lighten up and be friendly to other dogs. I would recommend this groomer to every person, your dog is in good hands. read more

They must have paid to take my review off ?! They cut my dogs ear terribly!!! DO NOT TAKE YOUR PET HERE! He was bleeding and she said amongst I'm assuming her father he'll be ok I put ointment to stop the bleeding ! Never again:( read more

Kimberly's Pampered Pets - They took practically a chunk out of my dogs ear :( this is terrible !! - Pet Groomers Near Me - Hackensack, New Jersey

Awesome place! Staff knows what they're doing and know how to handle a variety of breeds and temperaments. I brought my 2 working Dutch Shepherds here. Their energy levels can be a handful and most grooming places don't take these kind of dogs. The staff here handled my dogs with patience, care and ease. Highly recommend to everybody in the community and beyond. read more

We're in the area visiting family, and our little Yorkie was in desperate need of some grooming, so we found Kimberly online and took a chance. It was absolutely the best grooming experience our pup has ever had! Better than any of the fancy (and pricy) pet spas we've been to in Manhattan. Kimberly and her staff were so warm and so gentle with our nervous pup, you can tell right away that they really care about every animal that comes through the door. Our little guy left with a great wash, haircut, and nail trim, and more importantly, he was super happy and calm and had a great time. I can't recommend this place enough, absolutely top notch service and care. read more

This morning my husband called Kimberly's Pampered Pets to see if they had an opening for our Yorkie to get groomed. They told him to bring her in right away. Lexi came home looking amazing! I have never been this happy with any of her grooms! Kimberly went above and beyond to make my princess look adorable. If I could give her 10 stars I would! Thank you again Kimberley, and you now have a new customer we will be back in a few weeks! Happy Easter! read more

I have been taking my dog to them for grooming since 2020 and they always do an awesome job. My dog leaves with no cuts or diarrhea like other groomers. Happy customer always. read more

This grooming salon was recommended by friend! I could not believe how cute my Layla was looking leaving Kim's place. Everyone is super nice, I explained how i want her to look and they did exactly what I asked for. Great job! We'll see you soon read more

Kimberly's Pampered Pets - Layla looking all cute - Pet Groomers Near Me - Hackensack, New Jersey

We've been bringing our small dog (15 pounds) to Kimberly's for nearly 2 years. We are very happy with all the haircuts she has gotten. Street parking near her business is easy to find, and we always go on Saturdays. The price is comparable to any other groomers I used to go to prior to finding Kimberly's (in fact, she's a bit cheaper). They take credit cards, and everyone there is so professional and kind. I'm very happy with this place and would recommend it to anyone. New clients should definitely try out the groupon and save $$! http://www.groupon.com/deals/kimberly-s-pampered-pets read more

Kimberly's Pampered Pets - My dog is trimmed so nicely and she smells so good after her grooming. - Pet Groomers Near Me - Hackensack, New Jersey

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We've brought our dog Buddy here twice now and both times have been great! Kimberly takes great care of him and treats him as her own(he's a rescue and very skiddish around new people but he warmed up to her immediately) Definitely would recommend her to anyone needing to find a new groomer (: read more

Kimberly's Pampered Pets - Buddy - Pet Groomers Near Me - Hackensack, New Jersey

Amazing service by everyone there! My dogs are 17 and 16, and I often go to Kimberly's to get their nails cut. Since they are older dogs, i feel like their nails grow faster?! Whenever I come by, the guy in the front is so friendly and so is everyone else there! Kimberly would take my dogs and cut their nails quickly and accurately without hurting then. We are out in 3 minutes. Definitely recommend especially for elder dogs who can't wait with other dogs around. read more

Kim saved my cat! My cat caught a nasty case of the fleas and I was shocked to learn that basically nobody can groom a cat around here, especially one with fleas. The groomers were pointing me to the vet, and the vet insisted a groomer would help. I even resorted to trying to flea-bathe kitten myself...to little avail, it was borderline traumatic for both kitten and myself. So I yelped for help - thank you fellow yelpers for recommending kimberly's , not only do they groom cats, but they do flea baths too. Total flea bath includes washing the body, head, ears nose and mouth, nails, and they make the cat look sexy in the end for $60. My cat was so infested w fleas that they were up her nose and in her ears, and Kim dug them all out and made sure there were no survivors. Kim and vinny are true animal lovers, you can tell, and that makes all the difference. I've never seen my cat so happy and relieved, and I can't thank Kim enough for helping me because I'm doubtful anyone else would have helped to that capacity! They even gave me flea solution recommendations and talked to me for a little bit, made me feel so much better about the entire situation. I can't thank kimberly's enough for helping my cat. Please take your pets to Kim's to get groomed, they will get the best treatment by people who genuinely care about animals and their wellbeing. Kim said "I groom cats because nobody around here grooms cats and somebody's gotta do it!" read more

This is the first time I used Kimberly's Pampered Pets and was thrilled with the grooming for our grand dog. She looks amazing! Everyone there was super nice from Kim to the groomers. I would recommend this grooming service to everyone. read more

I've been using Kim since the end of time. She is an absolutely wonderful individual and goes above and beyond for her customers. To hear of a story that this individual wrote takes me back a little bit to when customers seem to think they own the business. Obviously it seems to me that she can't read when it says the business is closed, yet Kim seemed to go out of her way to say it was not a problem to take care of her cat. In addition, the review about cutting the dog's ear is quite farce. That was actually another Salon in another part of town which had nothing to do with her. That I know as a fact! Kim, you keep doing what you're doing because no business owner ever goes out of their way for an individual as you do. You don't need people like this and I'm surprised you didn't sue her for slander. If you choose to I'll be more than happy to do so. read more

This place is so awesome, and Kim has a magic touch. My pup, Bruno, is a recue that doesn't like dogs and doesn't like new people. I was equally worried about Kim's fingers as I was about Bruno. He was shaking, whining, and throwing up on the whole way there and once at the groomers, he was violent and barking at the other dogs and people. But not only was he gorgeous when we picked him up, he was SO CALM and at ease! Kim did a wonderful job all around. Her price was fair (got a wash/cut/nail trim/teeth cleaning/ear plucking for under $70!), her staff was professional, and super knowledgeable, and they're nice people, which for me, counts for something. read more

Kimberly's Pampered Pets - Pet Groomers Near Me - Hackensack, New Jersey

First time here and I think they did an Ok job for my Maltese. I told them short ALL around and her body looks and smells great! However, as you can see they left her face and head more full and uneven in some places. If I were to return I think I would just emphasize going shorter on head and face. Also, they closed at 2 today which no one informed me of when I made the appointment, so I recommend if they close at odd hours to inform the customer. read more

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Kimberly's response to me is laughable. My husband doesn't smoke never did and never will! If Kimberly has surveillance post a video of him smoking infront of your store! 100% doesn't exist. I'm not going to get into a online battle with Kimberly. Like I said... Just go in for yourself or even call them on the phone and you will see the lack of class and customer service provided by them. read more

Purchased the groupon and everything went swimmingly. My 14 year old Yorkie looked like a puppy again with his cropped cut. The staff at the store love animals and treat them all pretty well. I was definitely skeptical at first but was pleased with the final product. Parking shouldn't be an issue. I'm not sure if they accept credit cards. But again, it's quality work for the price I paid. I'm sure the non-groupon price is competitive. Oh, and your dog doesn't need to be up to date on every single shot if they're older. Like my guy... read more

Love love love....Just got home and my York looks sooooo cute as always. Wouldn't trust him with anyone else. And I think he loves going more then we love bringing him ....Thanks Kim. read more

Kimberly's Pampered Pets - York!!! - Pet Groomers Near Me - Hackensack, New Jersey

I've never written a review on yelp before so it says a lot about my amazing experience at Kimberly's. My lil bichon baby Kenji had his first haircut today and I am so in love with how it turned out! Everyone treated him like they've known him forever and made him feel safe, he was so happy his tail never stopped wagging. My bf and I were able to stay and watch the lovely staff work their magic on our baby. He was given the perfect haircut, we didn't really know how we wanted him cut but they knew exactly what to do. I was so nervous for his first experience at the groomers but everyone at Kimberly's Pampered Pets made it wonderful. We are definitely going back for all his regular grooming! Thank u everyone at Kimberly's!! read more

Kimberly's Pampered Pets - My happy Kenji Bear all fluffed and puffed! - Pet Groomers Near Me - Hackensack, New Jersey

I brought my 11 yr old wooly husky who was severely matted to Kim's and I can't rave enough about the end result. Years ago my husky was shaved down to his skin and his fur never grew back the same. I've been to many groomers and all thought the easiest solution was to continue to shave him down. On one of my desperate searches I found Kim's website and called to set an appt. My search for an excellent, loving groomer has ended. Kim asked that I bring him in on a saturday to have more time with him and NOT have to shave him down. The end result was amazing! My furry child hasn't looked this good in years. If you're looking for a patient and loving groomer this is your spot. p.s well behaved clients are allowed to walk around and hang out instead of being in a cage :) read more

My puppy brother Poochie has been going to Kimberly since 2007 and my family will never see anyone else! We were introduced to Kimberly by our puppy cousin Cookie (RIP). All these years and Kimberly still remains the best at what she does. Top notch care not to mention Poochie always comes back smelling like heaven and looking like a million bucks with his bandana. My parents and puppy brother live in Bergen Co and I seriously have considered driving my own dog to NJ from NY just to be pampered by Kimberly. read more

Kimberly's Pampered Pets - Pet Groomers Near Me - Hackensack, New Jersey

It is quite pathetic that you are lying in a feeble attempt to cover up your unprofessionalism. This has absolutely nothing to do with your hours of operation, and yes, you can open and close at whatever time you so chose. My appointment was on Tuesday at 12:30 (you're open until 1, according to your website), not the next day, because my only day off during the week is Tuesday, so there is no way I would have made an appointment for Wednesday. Further, when Vinny entered the shop, he readily admitted he forgot to tell you about my appointment ON TUESDAY!!! You don't remember that, huh??? And as far as the rabies proof, we didn't even get that far because I had already decided I wasn't letting you touch my cat. You claim you've never received a negative review. Well let me refresh your memory. On 2/5/19, Brittany O stated you cut her dogs ears so terribly that he was bleeding. She advised people to not take their pets to you. On 10/3/17, Samantha P. was unsatisfied with the lopsided haircut you gave her dog and the fact you didn't tell her you close at 2PM on certain days. Then there was Syke K, who on 6/22/17 said 2 of her dog's nails bled into their fur. My favorite negative review about you and your establishment was from 9/10/13, where Jamie N. said she dropped her dog off at 11AM and by 6:35PM he still was not ready. Your reply was that you are not a dry cleaners. Jamie called out your lack of class and customer service and said you must be smoking more than cigarettes. We can go back and forth with this as long as you want, Kimberly, because the bottom line is you should not have told me I did not have an appointment in the nasty, unprofessional tone you did. Any smart business person would have apologized for the scheduling miscommunication. With so many other choices in your line of business, you should be VERY careful about how you treat people. read more

Kim is amazing and has been taking excellent and loving care of our dog for over ten years. The best! She and her staff treat every pet as their own. Spa-like treatment for your pet at reasonable prices. Convenient location and flexible hours. read more