The most caring, kindest, and honest grooming team I've ever met!
I was looking to get the family maltese groomed because she's been very long overdue. My family couldn't take her due to the pandemic, her regular groomer going on vacation, and other reasons. She basically had covid hair: long, tangled, and overgrown around her paws.
It was very easy to set up an appointment with them by phone call. They'll text you the address, how to get into the house, and will also follow up and remind you of your appointment. You also need to send them records of your dog's vaccinations for the safety of your dog + the other dogs there. Again due to the pandemic, my family also wasn't able to get our dog out to the vet for her annual check-up and booster shots. So I had to reschedule to get her vaccinated first. Jan and her team were so accommodating! They squeezed us in to fit with my schedule.
Because Jan's house is actually a house located in a residential area with the business side being accessed by the back gate near the garage, I would recommend parking on the street in front or nearby to get in and out easily. I did see some customers park in her driveway for quick drop offs, but I wanted more time to be able to talk with Jan for our dog's first grooming experience with her.
All staff are masked and Jan's house is very clean. I did not feel unsafe at all going into her house.
Jan was so gentle and listened to our family's requests about how we would like to get our dog groomed. She explained that she would need to trim shorter due the mats that formed from the longer fur. Mats can be painful to dogs and damaging to their skin, so I appreciated that she kindly explained this to us. Not only that, she explained that some dogs may feel "shy" or "naked" if they haven't been groomed for a long time. Our dog was actually okay and didn't have problems with having less fur, but I still like that she let us know what to possibly expect.
They'll give you an estimate of when the dog grooming should be done. They'll also text you about 15-20 minutes before your dog will be ready for pick up. Jan also honestly told us and texted us photo proof that our dog had some preexisting problems: irritated skin and paws and a possible ear infection. She also gave us advice on what to do with family members who love to over feed the dog. Our dog definitely put on weight during the pandemic and my family loves to show love with food.
Jan is very knowledgeable and told us what she think might have been the problem with the family dog's paw and skin irritation: my family was not rinsing our dog's fur fully, so leftover shampoo residue ended up irritating her skin. She suggested we mix the dog shampoo with water first to dilute it and then bathe our dog.
Not once did I ever feel judged about the state of our dog. Instead she gave us advice in the kindest tone and most caring manner. You could tell that she and her team really love dogs and have tons of experience. I would highly recommend Jan's Dog House! read more