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    Petco

    2.8 (21 reviews)
    Open 9:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

    Recommended Reviews - Petco

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    Reviews With Photos

    Too short I didn't choose this.

    Took my puppy for grooming. Not even and clear hair cut! I can see her skin thru and her ear one of them short and the other one is long. Not sure if the person doing grooming is not experienced at all! Called several times but no one answered.

    Manager with five of the dead fish we found. My daughter had one in her hand.

    If you are looking for fish, especially Beta fish do not go there. This is the second time going in there to find many poor dead fish. And the second time talking to a manager about it. They do not take care of these poor fish. Buyers beware. I would have given them zero stars but it wouldn't let me.

    John M.

    I ordered two items from Petco and they sent it through DoorDash and the driver only dropped off one of the two items but did not drop off the item that cost nearly $60 which is cat litter refills. I ordered this early in February and the tracking information is saying that UPS is now involved but cannot deliver to my house or to the UPS location. I've spoken with four representatives and one of them told me that it was delivered by UPS to the UPS store in Glen Burnie and when I went up there it was not there. She lied. It is almost March 1 and after speaking with four representatives, I still have not received my order and the representatives keep making up stories. This is not the first time that one of my orders was not delivered but in the past they would fix it. I will never shop there again and I've been a loyal customer for 7 years.

    I would just like to say how awesome the grooming staff is here especially Sabrina. I had a horrible experience with staff at the Gambrills Petco and was looking to get my new puppy groomed. Sabrina was able to fit me in and has consistently provided my puppy amazing service. Highly recommend her!

    One of the swelled up cuts on my dogs ear

    I took my dog here to get groomed today and my dog was extremely anxious as we walked in. She was so scared that she peed on the floor. She was freaking out and this is super unusual for her. Then I was first told when I showed up for my appointment that it would be 3 hours before they'd start grooming her. 3 hours that my dog would sit in a kennel waiting. Then when I brought her home, I noticed she had 4 very swollen cuts, some were still bleeding. No wonder she was so anxious they treat animals HORRIBLY there and don't care if they hurt the dogs they are grooming. I wouldn't be surprised if it was intentional. NEVER take your furry friends here to get groomed.

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    4 months ago

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    Petco C.

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    11 months ago

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    1 year ago

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    3 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    12 years ago

    decent prices on cat food and cat litter. I like to stop and visit the kittens and cats in the adoption area.

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    10 years ago

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    14 years ago

    This store looks gloomy, lacks place for training, and I don't find staffs to help in looking for products.

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    5 years ago

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    13 years ago

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    7 years ago

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    9 years ago

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    Ask the Community - Petco

    Pawesome Palace

    Pawesome Palace

    (19 reviews)

    Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

    I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

    MD Pup Scouts

    MD Pup Scouts

    (11 reviews)

    My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

    Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

    Petco - petstore - Updated May 2026

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