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Petco

2.7 (51 reviews)
Closed 9:00 am - 8:00 pm
Updated a few days ago

Services - Petco

Private dog training

Bath and groom only

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5 juvenile bearded dragons in a filthy, feces covered enclosure, without fresh food
Julianna K.

I was so devastated to see the lack of care for their reptiles. Leopard geckos were on sand which is not at all species appropriate and can cause impaction (and death). They were without water, adequate hides, and had uneaten crickets too large for their age/size left in their enclosures which if not removed after feeding time can bite and injure them. The bearded dragons' enclosures were absolutely filthy as well. :( I approached some of the staff to ask questions and hopefully see if someone could do something to improve their husbandry and I was met with dismissiveness and annoyance bordering on aggression. I understand the employees can't do much when corporate is giving them certain expectations, but I have seen other Petcos with better husbandry and healthier looking animals, so I don't really buy that corporate is "making them" put their animals on substrate that will kill them. Is this husbandry really a corporate standard or store specific? Petco, if you're going to sell animals, the least you can do is ensure even just the bare minimum care for your animals and educate your staff. I'm horrified and heartbroken. One day I really hope Petco listens to its customers and stops selling live animals altogether and perpetuating their neglect and abuse. In the meantime, I just hope this Petco will at least follow other stores' examples and do whatever they can to improve. These are sentient beings with unique personalities that can live up to 20 years with proper care. They're not even being given a chance at a life other than that of suffering. Make sure you check their Google reviews too. Their fish and small mammals also seem to be notoriously neglected, filthy, starving, and even dead.

Storefront
Robert S.

I was in search of bird food deals since my mother-in-law has several bird feeders. I found a good amount of choices, mostly small to medium size bags, not many 10-20 pound bags. I was surprised to see hamster and gerbils for sale here, but I guess, that is the place you would go to get one. They had a nice enclosure with lots of parakeets inside was well. My mother in law's bird feeders are used for wild birds coming to her back yard. I found the store a bit cramped, but well stocked.

this petco was absolutely gross and rude. in about every single tank there was more than one dead or half dead fish. they were suck to the filter, fish stuck upside down, gulping for air. baby beta fish dead ,as well, in their containers. we complained and we were told they are "just fish". we were told their fish keeper had called out for the day, while half of the fish stuck and dead to filters have obviously been there for days. The staffing was rude and your fish tanks were gross and uncared for. You're a pet store not an all around store. your main focus should be on the well being of the pets you sell. not just some animal.

Groomer report card .
Marilyn C.

I have been taking my baby dog for grooming for a about two years now. Petco groomers always do a great job . Over this time I have had different stylists. Ramona who has been doing my dogs hair for about a year , is a wonderful stylist . Really easy to coordinate with her for times and days of grooming . I noticed that when I used to take my pet to a groomer near by my house, he would come back shaking and not happy for a few days . At Petco he comes back normal . I like that you can se thru the glass when they are styling your pets, that really gave me an assurance that my pet wouldn't be mistreated . I really like the notes I get after my baby is done. It feels like i am getting a report card lol. Parking is ample never a problem .

Otto...so handsome (and calm) after his bath
S Nicole M.

I've visited this Chapel Hill location a few times to pick up replacement gold fish and grab random doggie toys. It is your typical big box pet store. Nothing out of the ordinary for pet product selection. However, I had my first experience with the in-house grooming here the other day and that's what I think makes this joint the cat's meow. They booked my same day appointment without a hassle. Otto is an older big gent of a guy who needs special attention. He gets a wee nervous with the bath and dryer bit. I am like a nervous mom dropping at daycare when we go to the groomers...and I can be a little too detailed (translated: neurotic) with my instructions. Loved that they really didn't seem to mind - and they actually listened! Lucy did just the right amount of sweet, baby talk to coax my big boy into the bath area. Found out later that she washed him at floor level so that he wouldn't harm his slightly achy hips and kept him under the dryer as little as possible. The result? At pick up, Otto came out of the kennel happy as a clam - and stress free! (see posted pics) They gave him a report card to let me know how he did which is a nice touch. He received a glowing "good boy" check mark...I know, I know. Sounds gimmicky but I can tell you Ginger, the cute gal getting checked out after him, got the "nervous" check mark on HER report card AND she had TICKS!! (yes - of course, I peeked). The cost of getting my handsome boy cleaned up and smelling purdy was $60 plus $10 for a tip. As an added bonus the wash, dry and brush took less than 90 minutes. They have late night hours on certain weekdays for those who don't want an all day drop-off situation. Slightly inconvenient that you can't add in the tip to the grooming bill if you're charging. Be mindful that tips are in cash only. Not the least expensive groom, but I am willing to pay a little extra for the TLC and stress-free treatment for my big guy. Will definitely go back.

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10 years ago

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Ask the Community - Petco

Review Highlights - Petco

Ramona who has been doing my dogs hair for about a year , is a wonderful stylist .

Mentioned in 2 reviews

Read more highlights

Great Dog!

Great Dog!

(8 reviews)

I have seen such excellent results in the behavior of my 1 year old female Rottweiler, Alibi, since…read moreworking with Jim from Great Dog! In Home Dog Training. After having my dog a few months, I began to notice undesirable behaviors that I wanted to work on with a professional trainer. I listed these behaviors and weighed the options of a group class vs. in home training. Jim focuses on positive reinforcement training which is very appealing to me. Jim has a very reasonable starter package of 3 lessons. He came out for an evaluation of Alibi first. Since starting her lessons, my dog has developed significantly and my ability to control her has increased as well. After working with Jim, you can tell he has a genuine passion for what he does and that he basically understands and loves dogs. My Rottie loves him too. I would highly recommend Jim O'Neil at Great Dog! I have not been disappointed with my choice. He responds to his emails promptly.

Jim is fantastic. After 2 other trainers declined to work with us (based on age and history), Jim…read moreagreed to meet our male-reactive dog, Lincoln. In a 1 hour session, our 4 legged friend went from lunging and barking at Jim in front of the house to politely asking for and taking treats, off-leash, inside the house. Jim shared with my with husband and I a wealth of information that we can use to continue our training in his absence. While we will likely book another appointment to extend the training, Jim was not at all pushy about additional sessions. All around, a fantastic experience. Highly recommended!

Crossbones Dog Academy - Self-control around food is a cornerstone of our training curriculum. Winston the Frenchie looks, but doesn't touch, the tasty treats!

Crossbones Dog Academy

(60 reviews)

Lower South Providence

I spent over $578 at this business, including $422.65 for a 10-pack of classes, $48.15 for the…read moremandatory orientation, and additional costs for dog materials like treats and bones. The orientation, which cost nearly $50, felt like a waste of time. I was treated like a beginner and walked through the basics of how to use a clicker and give a dog a treat. I understand people need instruction, but this could've easily been covered in 10 minutes, especially for someone who has common sense. The bigger issue, however, is their 60-day expiration policy on class packages. I only got to attend two classes before my package "expired" on December 9th. I reached out on December 30th after being unable to sign up for a class and was told that they only extend passes for medical reasons (illness or injury). When I asked if they could extend my package by 60 days (since I clearly missed the fine print), I was essentially told no. Instead, they offered me the option to pay more money to upgrade to a "Great Dog Flex Pass." Here's the kicker: I was trying to sign up for classes, but many were already booked 2-3 weeks out, and the remaining spots were only available if someone canceled, with 24-hour notice. So, with a busy schedule it is tough to plan around that. When I asked for an extension I was told "Our expiration dates are clearly stated on the website and displayed by our scheduling system each time you sign up for a class." Fine, but if you're running a small local business, wouldn't you want to keep a customer coming back, especially after they've already spent so much money with you? I was just looking for a little understanding and flexibility, but instead, I felt like I was being nickel-and-dimed. Very disappointed with my experience and will not be returning. If you're looking for a place that values its customers and operates with a little empathy, I suggest looking elsewhere.

Hard to believe it's been over a year and a half since our beagle Wally left Crossbones but this…read morereview is long overdue- Crossbones is an amazing and worthwhile investment for your puppy. I am a first time dog owner and I was very anxious about training when I first got my dog. Puppy day school helped train Wally and conferences/classes also helped train me. Wally was at Crossbones for about 3 months, August-October 2022. The investment lasts far long after the program ends. Wally remains a well socialized, well mannered, well trained little guy. Walks great on a leash, loves his crate, is neutral with other dogs, no separation anxiety, I could go on forever. Every time we have people over or bring him somewhere, people say "you have such a polite dog". We really do! And like I said, the program and these classes are built around training the owner as well. You could realistically attend their classes without your dog and still get the same benefit by implementing everything you learn at home. We have several friends with new puppies- I've been able to help a lot and offer advice based on everything I've learned. Of course I always recommend Crossbones :) but being able to help on my own and people seeking out my advice is a great feeling too! If you're on the fence and it's in your budget- it is worth it! We don't regret a thing!

Petco - pet_training - Updated May 2026

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