I'm actually editing my previous review from months ago... I've been bringing my dog here for nail trims for almost a year and they do a great job. However, lately, there's never anyone working the salon. I've been here 3 times in the last 2 weeks, well before their 8pm closing time and it's always empty. They say they've been training people for over a month now. Where are they? I've had this issue in the past but it's becoming more frequent. read more

While I am grateful that I was able to bring my dog to Petco for grooming, I left with great anxiety for what I experienced. First, I handed paperwork to the technician who handed the papers back to me and asked me to sign an additional piece of paperwork. I was shocked when he handed me the same pen he was using. Why couldn't you have a supply for customers and another for employees? Wouldn't this be the appropriate precaution? As I walked to the check out counter, I noticed the cashier wiping his nose with his hand and scratching his lip and beard. Seconds later, those same hands exchanged credit cards with a customer. Again, wouldn't some hand sanitizer be useful here, never mind NOT touching your face. Finally, it was my turn to cash out. Luckily, I didn't have to encounter the cashier who had just wiped away at his nose, mouth, and beard. The cashier was within the 6 foot social distance and asked for a receipt on my phone. This was no problem at all until she decided to take my phone with her bare hands instead of just scanning my bar code or asking me to scroll down. In addition, she asked for my ID so I held it up to be scanned and again she took it into her possession. She handed me my receipt, which like Trader Joe's, she could have said would you like to take your receipt? When I walked away, I felt so disappointed at the lack of precaution in this store. Yes, I did notice the taped off areas for the 6 feet of social distancing. Unfortunately, it wasn't being followed or acknowledged. That should not be the only precaution in place. I am absolutely disgusted and do not want to return to this store. Petco should be taking this pandemic more seriously and researching what other stores in the area are doing in an effort to keep their community safe. What a horrible experience! read more

I am writing to let you know, last night I noticed that the heater had died in my turtles tank. When arrived at the PetCo, located in Chapel Hill Plaza, Cranston, RI, the door was locked. It was exactly 9pm. I saw two employees inside, so I knocked on the door. The female employee looked right at me, and walked in the other direction. I knocked several more times after that, only to be ignored. Your company deals with living things. If someone shows up at the door of one of your establishments at 9pm on a Friday night, in the middle of a rain storm, chances are that customer is having some sort of issue or emergency with their pets, which by the way, they consider a family member. I also want to add, I have been up most of the night trying to keep them warm. I am so upset with your establishment as well as your employee, who chose to be unkind. read more

I have been bringing my puppy here to get her nails trimmed for the past 6 months. The staff are great! They are very friendly. They get us in and out in minutes. Penny loves going shopping. read more

Have been going to this location for quite some time. Every time I go in I receive excellent service! The staff is super attentive and very polite. A special shout out to Randy who has always been a kind, considerate staff member. I sure wish I had him as an employee. read more

everytime i walk in no one greets me. the service is horrible as i wait unnecessary minutes for someone to assist me with the type of food i need to buy for my pet. it is always slow and unhelpful. for i have a job as well and i do know what it is like when workers do not FEEL or WANT to assist customers. that is the exact feeling that is in the air when i walk in. i understand this is a corporation and must be busy with other things, but as you should know the customer should be taken care of before the affairs as it is not even BUSY nor caring. colleagues of mine feel the same way when they go into petco as well. i suggest your workers start paying attention and greet customers and are alert when a customer walks in for specific services. read more

Just came back from my first grooming appointment for my newly adopted Boston Terrier, who is quite dog aggressive. I explained my concerns and warned about the dog aggressive behavior, but the girls at Petco were fabulous! They understood the issues, suggested the zoom groom and about 90 minutes later I'm home with a fabulously cleaned and happy dog! Will definitely be returning! read more

My past review was a 3 & now a 2. The company emailed me and apologized & asked if I write back with a link of the yelp review with rewards #. I wrote the honest truth. I said I feel Yelp and other Review links are great for the most part and I appreciate them asking me to write to sort this out and happy to give specifics to help the store. (I have the phone calls recorded so I can't forget the date, time nor what was said.) I didn't say that though...it's for my own reference and not against the law. I SAID I WAS CANDID AND BEFORE YOU OFFER A COUPON OR ANYTHING - (companies have done this in the past to me, family and friends) - I WON'T CHANGE MY PREVIOUS REVIEW. ITS THE TRUTH & HOW I FELT AND OUR FAMILIES EXPERIENCE. Never heard anything back. Just for show. Just seems that wanted to get me to change like others and I don't think that's what YELP is for~to give high reviews & stars in exchange for something. Shame. read more

The grooming staff have to be the rudest people I have ever dealt with in a store before. They never smile, they look like they are absolutely tortured to be there and they act like they are doing you a big favor when you come in. It's ridiculous. They need to replace all of them and find people that actually want to work and have a grasp of what customer service entails. read more

I was contemplating buying a hamster and I was browsing for cages. They can be expensive, but I had just happened to eye a starter cage that was on clearance. The wheel wasn't working properly on it so when I went up to pay for it, a woman asked me if I had any questions about the cage. I told her about it and she spent 10 minutes trying to fix it. Because she couldn't figure it out, she gave me a percentage off the item. I thought it was really nice of her to put that much effort into it and then give money off an already clearanced cage! I ended up figuring out the issue when I got it home. I ended up purchasing another cage months later and he STILL chooses that wheel. :) Anytime I have questions, the staff is always eager and very informative. They do a great job at that location in particular. Very friendly. I also buy food and bedding there. read more

I have come here many times and the staff is always super nice to me and my dogs. They even know them by name. Also the staff is very knowledgeable about aquariums to the point where they helped me solve problems in my tank LOVE THIS PLACE not like most other petcos read more

I brought my rottweiler to be groomed as i always do and he wouldnt go in the back w the girl grooming him today. He layed on the floor on his back. Myself and the girl was petting him trying to make him feel better and to get up. All of a sudden the grooming manager DAWN came stomping out of the back door saying "ok ceasar we are not going to play this game today, going on and on. She put a rope choke hold around his neck and grabbed him up from it. My dog was so scared he jumped right up. She brought him in the back. The girl who was suppose to groom him and myself just looked at eachother in amazement. She apologized for the incident that just happened. I told her to go get my dog,im leaving!! Dawn brought him out and i told her i want my dog and yhat was so inexcusible and i will never brinf him back here. She apologized. No wonder why my dog didnt want to go in the back...she must mistreat these animals. I called the store manager and told her about what had happened she apologized and said that This wasnt the first time this happened with her. I cant believe she is still employed there! Pet lovers-BEWARE with this place and this grooming manager. Bring your pet elsewhere!!! read more