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Columbia, MD

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Petco

2.5 (53 reviews)
Closed • 9:00 am - 9:00 pm

Services - Petco

Bath and groom only

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AFTER He's so unhappy. She did not have to scalp down his face too!!!
L B.

I'm so very NOT happy with the end result of my pooch's grooming and OMG neither is he! The groomer left him with ZERO personal features despite me telling her he's a rescue from a grandmother. No empathy's was given. Petco/she was not the 1st choice but had the earliest date. I wish I'd went elsewhere. I'm perturbed I was requested to checkout prior to seeing my Oatie because I would've SKIPPED the tip!!! Body wise, ok take him down to a 7 but she went 10! Poor thing is now also scooting his butt across the rug. And licking where ever he can reach. NEVER has he done that. His tail was bleeding - smh. Happy tail my @$$!!! His nails are horrible! Going this low, her errors will need fixing. She literally shaved down his mustache and all facial features!!! It's monstrous and uncaring. Like why?!?!! I'm moving on and will avoid groomers named Sarah, no matter the location or doggy salon. There was ZERO cares given as she could've done a superb job on his face but no - Sarah sucks. Luckily I too have dealt with awful cuts, and showing him empathy letting him know it'll grow back for now. He's sooo not happy.

After

I took my dog to get groomed on 1/24/25 . I dropped her off at 1230 I discussed grooming with the groomer AMY told her not too much hair off teddy bear face and leave a poodle puff at the top ! @4 pm I received a notification on my petco app that my dog was ready l which I found strange cause they normally call. I got there to pick her up made a payment which I feel like they up charged. It's normally $63 but today it was $100. They charged me twice for matting saying she was just so matted which I know is not true because before I left we went over her body and only issue was a small Matt at her ears from bows and under her tail . I go back in the room to pick her up and when they walk her out she's yelping and had BLOOD all under her ! So I'm looking like why is she bleeding and everyone in the salon puts their Head down ! Amy then pretends she didn't know and oh good let me get her cleaned up and takes her back in the back ! I request a manger he comes out refunds me and tells me that I can take to be seen by a Vet and they will cover the cost . I call my vet but no emergency appointments for today or tomorrow. We go back in the grooming salon and AMY is bringing her back out ! AT this point I'm upset but we are discussing vet options the clean up and I'm talking to the manager and AMY Keeps trying to talk to me and explain. I'm ignoring her because when I paid ,She was right at the register ,I asked her how was the grooming session she never mentioned the cut, No one called me to say oh there was an accident here today you should come pick her up. She just sent a notification, now you wanna keep talking to test my temperature! She proceeds to say it's not that bad now that they cleaned her up and it's cause she's moving so much that it's so much blood . I don't respond to her. I continue to ask the Manger for vet options and how does payment work if I leave here do they come with me , can I have something in writing that they agree to pay the pet ER ? She interjects again and say she must take her today ! I still ignore her! I call the ER because they say they can't give me any documentation but they can just pay them over the phone and I was uncomfortable with that.We check my dog in over the phone and AMY comes back out in the middle of the MANAGER assisting me to call him to the back ! At this point I'm livid and I explain to her look Miss we are trying to get to the bottom of this situation. Your attitude has been off since I walked in ! You haven't been apologetic at all and you keep interrupting as if whatever you need is bigger than me the CUSTOMER at this point she proceeds to make the manager come to the back. Another associate had to finish the conversation we were having on the phone with the pet ER ! I waited for the Manager to return to explain to him that I didn't appreciate the way I was being treated , the customer is always first what ever issue they may have been having could wait until I was out the door and I felt that AMY was being rude because she wasn't getting the attention , she Interjects again starts fussing with me and I fused back and she proceeded to call the POLICE !!! Now I'm really pissed because you have been ANTAGONIZING me since I came in here. I no longer wanted to deal with you and now that I'm responding you call the police in DISTRESS as if I'm the AGGRESSOR ! The police showed up I waited because I didn't want her story to change! I got a case number , I try to leave and AMY tells me I can't take the grooming Paper that they normally give at the end of the session. The officer looks confused and ask why she can't she just print another one ! This lady is RUDE , UNAPOLOGETIC she did a TERRIBLE cut , it is uneven and skinned my poodle all the way down , which doesn't explain the upcharges ! She didn't clear out my dog's hair out the EARS ! PLEASE DO NOT TAKE YOUR DOG THERE! They did pay for the ER visit once I got to the ER however all I had to deal with is unacceptable!!! AMY SHOULD BE FIRED !!!

Jason J.

Generally I do my pet related shopping at another pet store (rhymes with "LetsFart") because it's twice as close. But recently they've (the one near me at least) quit carrying the larger bags of dog food for senior dogs that I buy. The seem to carry the larger bags of all the other varieties this brand makes still. For a few months I figured they were just out when I went . . . . and I would end up going to Petco. Sure, the other place still had small bags . . . . for which you end up paying about twice as much per unit . . . . no thank you! Besides the dog food, Petco had a great selection of toys, including some awesome Star Wars related one's. And even though I haven't had saltwater fish for about 20 years, going here makes me think, "Maybe it's time again.". At the very least . . . . come check out the cute lizards.

Cat litter refill station! A great way to help reduce your kitty's waste and save some money :)
Alexandra M.

We get our kitty's vaccines done at Vetco since they are far cheaper than having them done at her vet's office. After each vaccine, we just have Vetco transfer the records over to her vet's office and it's easy peasy, quick, and saves a ton of money! I love that Petco has a lot of zero waste initiatives such as the cat litter refill stations and pet treat stations where you can bring your own container. They have good prices, and lots of sales, not to mention that you can combine it with their loyalty program. The customers seem friendly and are willing to help if you ask for it. I'll continue coming back.

Handsome!!!
Elizabeth R.

I can't believe I have never reviewed the grooming salon!!! This is our favorite spot for a long time. I love the whole team of groomers. They're great people and really care about the dogs. My dog goes in often for anal gland expression, and recently a fantastic puppy cut. Thanks for everything!

Chrissy S.

BUYER BEWARE!!!Don't shop here is you love your pet! We bought bones from the treat bar, brought them home and put them in an airtight container to keep them fresh. When I went to get them a treat a few days later I realized there were bugs in the bones. So disgusting. Update: Petco replies to my review... I contacted corporate and I'm still waiting for a reply a week later; they were supposed to follow up within 24 - 48 hours. So far I've been told by the manager of Petco that if he received a steak from a restaurant with bugs IN IT he would give the restaurant another chance to fix the problem. When I spoke to corporate I had a representative tell me to just continue to use my container even though it has worms and bugs in it. Oh, then he told us, the bugs could come in use for a reptile that I don't have. There seems to be a bigger problem with PetCo than them just serving bugs and worms to our fur babies. Disgusting. Would you really let a restaurant who serves you a steak with bugs IN IT, serve you again? This experience has opened my eyes. I will never go to another PetCo again.

AFTER

If I could give a minus 5-star rating, I would. I brought my Yorkshire terrier to the salon for grooming. The grooming included a bath and haircut. When I arrived to pick him up, he looked like a chihuahua, and I expressed this to the groomer. I'm furious. When dropping him off, I specifically told the young woman to only take enough off to give him a shapelier cut. Only take a little since I was bringing him back on December 19th. I even went as far as providing a picture of what I expected. My dog looks NOTHING like a Yorkshire terrier!!!!! I'm not sure why she cut his hair so low! Grooming does not equate to simply cutting the dog's hair as low as possible. I'm really floored. My dog is a part of this family and to have him treated so poorly is deeply hurtful and concerning. In addition, it's getting colder and for a small animal, this is more than a short haircut. He has also been very sad ever since. I now must mitigate issues that otherwise would not have been prevalent. This makes me sad and tearful every time I look at him as this cannot be fixed. PETCO please retrain your groomers and/or ensure you hire proven ones. I'd hate to have anyone else have this type of experience.

My Diva

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14 years ago

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11 years ago

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10 years ago

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10 years ago

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6 years ago

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Petco Support

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12 years ago

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14 years ago

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14 years ago

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6 years ago

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Petco Support

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9 years ago

The worst customer service ever. Needless to say I will never shop here again. I will be contacting the BBB on this store and the company.

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8 years ago

I love going here. The two peopl that work in aquarics are really helpful and nice. Love that they price match their own website.

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Corrine O.

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10 years ago

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11 years ago

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Page 2 of 2

Ask the Community - Petco

Review Highlights - Petco

“Generally I do my pet related shopping at another pet store (rhymes with "LetsFart") because it's twice as close.”

Mentioned in 2 reviews

Read more highlights

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I am so happy with Angelic Paws! I used to go to Highland Groomery but the drive was getting to be…read moretoo much and I never liked the idea of having my dog locked in a cage all day waiting to be groomed. I looked up many different mobile groomers and was recommended this one from a friend. I couldn't have made a better choice. Business-wise: They are always prompt and on time, and are flexible with scheduling via email which is helpful for my odd working hours. They use their own generator and water tank so it is easy on the owners not to have to provide anything. She even gave me a tour of the grooming van the first day so I could see exactly what would be happening. It was comforting being able to see where my dog was the entire time. Customer/puppy service: Angela is so kind and has such a calm and peaceful demeanor. My dog doesn't like baths but he loves her! He always comes out perfectly groomed. She does an excellent job blending my pekingese's hair and making his paws and underside look pristine. I would recommend to anyone.

Angela did an amazing job grooming our 13 year old Papillon & 2 year old Particolored Yorkie! We…read moreare Sooooo Happy we found her! She is kind, very professional, so good with our dogs and so great to work with! Their cuts are perfect and they look so great! She even text me a pic of them in the bath together! You can really tell she loves dogs and her job! I can't give her enough kudos and I highly recommend her to anyone in need of mobile grooming for your dogs! Definitely don't pass her up! She is a Gem! We will definitely be scheduling all of their regular grooming with her from here on out!

Wagging Lounge Dog Resort - Piper, what a beautiful, mild-mannered companion.

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I got my dog only a few months ago and work was sending me on a business trip. I was SO concerned…read moreabout where to board her cause I've heard all the horror stories. I knew this was the place to board my Coco when other dogs were coming in tails wagging and smiling instead of seeming terrified like other boarding places. I LOVE that they take photos everyday and upload them to Facebook so you can see your baby and what they're doing. Anytime I need to board my dog she will be going here. Honestly- just look at her smiles here!

One star. I'm done with Wagging Lounge Dog Resort…read more I just left Wagging Lounge, and I can confidently say this was my last visit. It is always something with this place. Before heading over today, I specifically checked their website to confirm the cutoff time for the self-wash on Saturdays. The website said 4:30 PM, which is already a full 90 minutes before their 6 PM closing time. I hightailed it over there with plenty of time, only to be told when I arrived that the last self-wash is actually 4 PM. So, to be clear: you close at 6 PM, your website tells customers 4:30 PM, but when they arrive, you tell them the cutoff is 4 PM. Make it make sense. Unfortunately, this is not my first frustrating experience here. On a previous visit, they refused to clip my dog's nails because they claimed he was "too aggressive." Let me add some context: my little dog is 14 pounds soaking wet and has never had an issue getting his nails clipped anywhere else. Meanwhile, during one of my visits, a dog they were servicing actually jumped on me and nearly knocked me over. So apparently my 14-pound dog is too "aggressive" to have his nails clipped, but a dog in their care can jump on a customer and nearly knock her down? How's that for aggressive behavior? And that was on top of dogs throughout the facility barking their heads off and pulling their owners on their leashes. Yet somehow, my tiny dog was singled out as the problem. At a certain point, repeated experiences like these leave you wondering why a business seems so determined not to serve you. I cannot say what motivates the treatment I've received, but as a Black customer, I would be lying if I said these experiences have not left me questioning whether bias, including racial bias, played a role. What I do know for certain is this: Wagging Lounge will never see me or my money again. There are too many businesses that actually value pet owners, communicate their policies accurately, and make customers feel welcome for me to keep giving this place another chance. I've given them enough chances. I'm done.

Barks & Bubbles - New toy from Barks & Bubbles!

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Petco - petstore - Updated October 2026

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