I made an appointment for 11am for grooming. I brought my dogs vaccination records however his rabies vaccination was not on the paper and I couldn't get my dog groomed. That is understandable so I left. After receiving the most current vaccination records, I returned around 12:30pm and encountered Bridgette. I explained the situation and provided her the records. As Bridgette was entering the information, I asked if my dog could be seen now or wait until 1:30pm (an appointment I made about 20 minutes prior). Bridgette said yes and to go get my pet from the car. Here's where the situation turned from great to worse. Bridgette was no longer at the desk and I waited in line for more than 10 minutes to get checked in. As the associates (male stylist with piercings in his right eyebrow and right ear) and female stylist Lo was figuring things out, Lo stated loudly that I would have to wait because I was late. I informed Lo that I was not late as Bridgette approved me to come in early for my 1:30pm appointment. I informed Lo unless she knows the situation, she should not try to embarrass me with her loud comment. About 45 minutes after dropping my dog off, I received a text informing me my dog was ready. I thought that was quick but I turned around and went back. I was met by the stylist with the piercing and he asked "what can I do for you ". I informed him that I received a text stating my dog was ready. He looked and said that was a mistake. No apologies or remorse just that was a mistake. I demanded my dog as this service and experience has been the absolute worst! The stylist never apologized even after retrieving my dog. I've looked at the reviews of this particular location and see the common complaint: RUDENESS! read more

I haven't returned to this location after how rude the groomer was, + they did my boyfriends dog wrong :\ i understand dogs are nervous and move a lot during a haircut but cmon, you're literally TRAINED for stuff like this and you're being paid for this service... do better. my dog was shaved too close to the skin in certain areas and i know it happens but it was just so much this time. despite the cut, the service was weird. my boyfriend and i were running around 10 minutes late to our appointment. when we arrived our groomer said "you didn't think to call and say you were gonna be late?" and my boyfriend thought she was like trying to have playful banter and he's like "haha yeah sorry about that it's my first time here i was having trouble getting here" and she says "yeah but if you're gonna be late to something don't you think you should call" and we didn't say anything cause we were so confused like??? i completely understand that we were late and take full responsibility for that, but there's a better way to address things without speaking to us that way and with such a tone in her voice. it was very condescending. i told my boyfriend we shouldn't go back there and that if we did we'd have to ask for a different groomer. read more

Oaklawn, IL Rude and racist in my opinion! I was late for my grooming appointment. Clerk barely greeted me but smiled and warm to a white woman before me. Then I was told I had to be rescheduled. I spoke with the manager and nothing changed. I left and will never return! read more

I came here to buy a fish and supplies for it. I was having a really rough day. The employee (I can't remember his name) was so kind and very patient with me and was very knowledgeable on the fish and items and really made my day a lot better. Thank you! read more

I went to Petco for the grooming service Friday January 17,2025 about 2:30ish in the afternoon. It was a beatiful day and I was taking a chance by going to the groomer as a walk-in. I arrived with my puppy and the young lady (black with long braids) stated that they were full and would not be taking ANY walk-ins for baths. The yonglady walked in the back and a young lady with dreadlocks (black tall ~5'10") came and took the next person in line. It was a young lady who thought her pup's appointment was that day. The young lady with the dreadlocks informed the customer that her appointment was for next week. The customer was sad and stated her pup needed a bath and requested if someone could give him a bath. The young lady with the dreadlocks stated sure and proceeded to check the lady pup in. I politely informed the woman with the dreadlocks that her co-worker (black woman with the long braids) just told me that they were not taking any walk-in for baths because they were booked/full. I said I just asked and you took this young lady with no problem. The lady with the dreadlocks stated she couldn't speak for her co-workers but she was taking this dog. I asked what about my dog? I would like for my pup to have a bath. And another customer chimed in and stated she would also like her pup to have a bath ? So the lady with the dreadlocks said she will go in the back and ask the groomers if they can take any furry babies for a bath? The lady with the dreads came back and said the groomer (with the purple hair) will take the other dog and refuses to take my puppy. This was definitely discrimination to my pup. Other customers in the line was shocked that my pup and myself was treated this way. I asked to speak with a manager and I waited 15 minutes and the manager never apeared so I left. Everyone in the grooming department needs to be fired and learn customer service, civilian, ethic training. If I could give a lower rating I would . read more

Update: my betta fish died from a skin infection from the wood I bought from petco. The irony. I truly hate this place and now I'm depressed about my fish. Y'all ruined my fish experience severely. UPDATE: The heater of the tank didn't work. It worked for the 5 seconds I tested and now after the 24 hr period, it stopped working completely. I wish I went to another store besides petco. I never thought I'd say this, but I regret becoming a pet owner from this situation. $60 in Uber's for a 74.99 tank just to keep returning different parts every other day is just pathetic. I can't even get a refund. Whatsoever. I will never step foot into this store again. Absolutely disgusted by the lack of quality in tanks. It's disturbing this store is supposed to be the BEST and this has been the worst experience of I paid $74.99 for a 10 g aqueon fish tank. There was only the hood and the tank. There weren't Even instructions. I bought a tank from them a while ago and the filter just died on me so I came in to buy a new one. They just changed their return policy on Monday while I bought the tank on Friday. It even came with HAMSTER coupons. They did not offer me anything but a 20% discount and I paid $40 in Uber's just to deal with this transaction. I will never shop here again. The service I received was so unpleasant and the store clerk was complaining to me about how she couldn't dress up her kids for Easter. Like cmon now. Unprofessional. I will he reporting to better business bureau imme read more

I literally never leave review's but this deserves some attention. The reptiles section is in really poor condition. The conditions are not kept to proper standards, let alone the bare minimum. The water bowls are dirty, especially the tortoise bowl. One of the juvenile bearded dragons is obviously malnourished to the point where it clearly had MBD. There's too many reptiles/snakes in the same enclosure and yes I understand it's a temporary housing but if nothings kept up to standards and the animals health is at risk then maybe minimize how many reptiles/snakes you house together. The chameleons habitat seemed really dry and clearly caused shedding problems for one them. It's just very disappointing to see especially after I was really excited to walk in because from the outside the store looks amazing but it's really the reptile's habitat conditions that really disappoints me and will probably keep me from coming back. read more

Great prices and friendly staff. The store is also clean and has a great vibe. Our puppy always loves to come here. read more

Petco - Pet Training Near Me - Chicago, Illinois

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Great location, I go there for my doggy pads, care products and some food. It is clean, they have pet adoption there, friendly cashiers and a rewards program as well as grooming. It is in a generous lot with parking, well lit, not a lot of staff on but willing to assist when asked. Treats on your way out by the register. Your pets are welcome to tag along if leashed, process can be spendy but they carry specific items hard to find elsewhere. A wide array of tropical fish and other critters. I was relieved to see the location in such a nice shopping center. read more

I love this Petco. Staff is always friendly and love how knowledgeable they are! Store is perfectly organized and always clean. I used to live in the area so it was convenient to go there but I've moved further away however I will chose this one over another. The puppy training with Leonard is recommended as well ! read more

The store isn't the problem or the stuff the problem was the staff... Vetco i give it a 0 stars one of the vet assistants where so rude today while i was trying to calm my pup she said not to baby talked him in a very rude way her face said it all she looked annoyed calming my puppy ... that got me angry ?! Like duhhh his a baby wtf?! & looks like she don't like her job she was very rude they need to hire better people with good attitude then the rest of the staff i felt like they were making fun of my puppy for crying?! Petco you need to get that on check& hire better people that truly care about animals vetco vet assistants here are very rude& don't treat puppies good..don't mess with my puppy read more

This petco grooming department has my dogs favorite groomer Bridgett. She always do a fabolous job and my dogs love her wherever she goes I'm on her tail.My dog is hard to groom and doesn't trust anyone but her. If you want a good job done come to this Petco the staff is wonderful and the place is so clean!!! read more

We love bringing her here to get groomed. Logan does an amazing job with making our dog Adele.

A great place to get all kinds of pet supplies. I really like this Pet Co , very well kept and very clean!

Spotty grooming. One experience was good the next was horrible. Their "best" groomer butchered my dog (i.e., didn't listen to my requests. Did what they wanted to do, rushed me through the initial check in process and acted quite careless) Honestly feel like I should've went with my first mind and just picked up my dog after the initial drop off. Not to mention the appointment was quite expensive for a bath and the light trim as I REQUESTED but the dog received a FULL HAIRCUT after the fact ($60). Overall hated how my dog looked and won't use this service again. If you have a short haired dog I'm sure you'll do just fine. read more

Grooming takes 4+ hours for my small dog, no matter when the appointment. Personnel is scarce for checking out or questions. Product inventory is good. read more

Jesse is an awesome groomer. My dogs love him and he takes great care of them. They come out smelling great and their coats are extremely soft. read more

Our bullmastiff Cooper loves visiting the 97th & Western Petco. He went to puppy training there with Leonard. Everyone greets him when he comes in. This week were in to see the groomer. China was great she ask all the right questions, he was in and out in a few hours. We were given a call when he was ready. He looked so cute in his complementary bandana. Petco also has a great reward system. read more