Customer service was not great! I had gone when they opened at 9AM and when I walked through the doors, there was immediate eye contact between the cashier and me. Then he looked back down without a "hello". I walked around the store to find what was necessary and then when it came to check out he was having issues with his register. He was not a happy camper whatsoever! Every time it didn't work, he would slam his scanner gun on the holder. He had an irritated look on his face and he hit the counter a few times with his palm. I paid and was on my way and there was no "thank you, have a good day... nothing." Won't be coming back to this Petco. read more

This is a very nice animal market where you can adopt animals and buy things for our tiny companions. The range of different types of animals are really good as well as the stores size except it's not as large and various as some of the other ones I have been too. Another good thing is that it has a pet grooming area and a treat area where you can pick out treats for animals. read more

Wow... workers are not good at multitasking here. And having shopped at other chains recently, i now realized that Petco has VERY expensive prices for their products. Litterboxes, litter, and cat toys being some of them. read more

The store is a little smaller and they are a little pricey, but the staff is very friendly and knowledgeable. You can find some good pricing on the items that are marked down. On some weekends they offer discounted shots for your pet through a 3rd party. read more

I had high expectations for this Petco in CV. I was looking to invest in some clippers for grooming and a nice smelling conditioner. I was not greeted by any of the employees nor did any of them asked If I needed help with anything . Basic customer service re-training needed for your cashiers. read more

Not sure why there are so many negative reviews. I've been coming here for the past year or two to get dog food & treats, and I am satisfied each time I leave. The store is always clean and well organized, the staff is always friendly with positive attitudes, and the service is always on point. Prices seem to be fair for the actual pet food/toys/accessories, but when it comes to dog treats (Puperoni, Beggin' Strips, etc) you're better off going to Costco or even Safeway. read more

First of all, I would like every one to know I am giving a specific employee "Grant" these 5 stars I turned 16 yesterday and I got a Chinese Water Dragon for my birthday! The problem was that I did not have all the things I needed, and that I needed to head down to Petco! Now, I don't really enjoy Petco because of various opinions I have about the care of their animals. I had everything I needed mapped out and it came to about $250. I can always find myself work, so this was a reasonable budget for me. Anyway, I thought I knew what I needed, but then I was greeted by a friendly man named Grant, and he helped me realize that I did not have that.. So we redid my whole list. I was relentless to buying anything unnecessary, and he was on the same page and was relentless to selling me anything unnecessary. We sat in Petco, on the floor, looking at different light bulbs for an hour and a half. I got to the register complete with a set of 2 lamps, 2 bulbs, 1 40 gal tank, 1 folding reptile screen, 1 large water dish, temperature and humidity gauges, a day/night timer, and meal worms. I spent $150. To think that I may have spent over $200 and may have bought all of the wrong things, without this man's help is incredible. I am very thankful that this man was working here, and was willing to talk to me for so long just to help me save money and take care of my pet! This a great, dedicated employee and he should be promoted XD. If I have any questions next time I go to Petco, I hope I can encounter him again. Sorry this was so long but I saved a lot and I'm pretty psyched. I had to share! read more

This is a very good Petco conveniently located is right around the corner from my house I love the service and the people there they have a great all natural dog food that's very affordable which I like very much read more

We just got a dog from my niece's boyfriend... Thanks Jon!!! It is a minpin... She is so cute. Anyway, we needed items for the dog & I visited this store. The store is clean & pretty empty. I didn't see anybody on the store that was readily available to help. I was actually overwhelmed with the items that I will be needing its like having a baby all over again.... After running around looking for items aisle per aisle finally somebody greeted me & asked me if I needed help. He was very helpful & knowledgeable with the things in the store. They have a petco card to avail items at a lower price.... I am for the cheaper price.... read more

This is my favorite Petco location. Granted it's smaller than others but it has everything I need in a few steps. My favorite thing about this location is the employees. I have two siberian huskies and they have always recommended foods. toys, treats that will help them. I once started buying mint treats bc my dog's breath was killing me. One of the girls there asked about what food I was giving them and then siggested a food that might help and is better for my dogs. I tried a small bag and not only did my dogs love it but the bad breath went away. They are always smiling and everytime I come in I am greeted with a "Hey how are ya" type of greeting. read more

You love your dog? PETCO LOVES YOUR DOG! haha. The employees are nice and they won't hesitate to talk your ear off about your pooch. Which is a good and bad thing if you're just in the mood to grab a bag of chow after a long day of work. Still though its better that people want to pet and talk about your dog rather then just take your money read more

The staff is really friendly and knowledgeable. This store has a good choice of quality food (we have cats), and the prices are decent. The only reason I do not give it 5 stars is because they have a rather limited choice of bird items: unlike some Petsmart for instance, they do not carry medicine for pet birds. read more

Employees are very helpful and thoughtful in their recommendations and customer service. One of their employees has served our community well by catching stray cats having them spayed and neutered and decreasing the ferrel population significantly in our neighborhood, all at her own expense. This kind of knowledge about cats is invaluable when serving customers and their cats needs. Thank you. read more

Staff is friendly and social. I went there for dog food and they were able to tell us in depth information about differences in brands of food. read more

Horrible horrible customer service! Had to make 5 trips to return 2 small items! I would choose a different further store if i had to

Castro Valley Petco has terrible customer service. The employees at the sales counter have been very unhelpful and some times just downright rude. I asked to speak with a manager and was told I was speaking with one...not good. I attempted to exchange a defective $40+ cat litter box and was told they only take returns for 30 days and need a receipt. (The tabs on the lid had snapped off on one side). Now I'm waiting to check-out with $100 plus of food, litter, liners, etc.and still having to wait for over 20 minutes of eye rolling, snippy attitudes, checking my pals club card to discover they will give me a $17 credit. Good bye Petco. I will not shop there again and I'll be sure to share my experience with all my pet loving friends. Don't even bother making anything that you won't stand behind for more than 30 days. In this economy who can afford a new $40 litter box every month? read more

This place used to be my go-to pet store. I never had any issues with the associates or the variety (we do have to buy the dog food at pet food express, petco doesn't carry it). Lately, my sole purpose of shopping at this store is to buy frozen rats for my snake. Its the only place near my home that carries them. The last two times I've gone for snake food - I've left empty handed. Their freezer is not working. They still leave the food in there, its cold, but not frozen. The rats are partially thawed and partially iced over from refreezing and thawing. The first time I was there I told an associate - she seemed to respond with concern. So I left, figuring I'd come back in a few weeks when they had fresh stock. Three + weeks later, I'm back in... Same stock, same problem. Rats were partially thawed, it smelled and I left empty handed again. Asked an associate if they had any stock in the back - was told 'no, sorry.' Thats it - no solution offered. No mention of their next expected delivery. Nothing. So now I have to find an alternate source for my poor, very hungry snake. So, just wanted to warn those of you who would be shopping their for their frozen stuff. You may want to drive elsewhere. read more

I hardly ever write negative reviews on other businesses knowing how hard it is to run the business satisfying all kinds of people. However, the service I received from this place is just horrible. The gentleman at the cashier was wonderful, but the manager name Susan is very unprofessional and rude. They sold defective clip and wasted my hours trying to figure out how to fix it and use it instead of driving back there. After I gave up and took it back to exchange for a different one. The cashier clerk opened the box and looked and said it is defect and called the manager. She didn't even say hi to me or looked at me. She asked the clerk, "Exchange?" in the impression "I won't give you refund". It was fine, because I really needed one. She took me to the display and said everything I picked from the sample display was out of stock. She ended up making me to buy 3 times more expensive because there was no other choices. So I bought it, but it didn't come with any guide combs and I asked what sizes do I need to get. She said in a manner she is annoyed. "there is only one size". I asked " so the guide combs are universal? then I can use the ones I already have at home" She said yes. I came home, and got everything ready to groom my dog, the combs are not fitting. She was wrong. I called and explained to her. I asked her for some kind of "good compensation " for wasting my time like this. It's my only day off and wasting my whole day going there back and forth. She was so rude, she said " You should of have consulted with a groomer to find out what kind of clip you need to buy" "You can get refund you said you live 15 minuts away, so get over here in 15 minuts , I will give you refund" I told her what she said is very wrong in this kind of situation, I will put it on yelp how badly she treated the unhappy customer. She said "do what you want to do" and hang up on me. I can't believe how they waste someone's time with the product and the service (wrong information), and having this kind of attitude. She was very rude from the beginning. I am surprised such store like Petco has that kind of person as a manager. The gentlemen at the front desk are 10 times more professional and knowledgeable than she was. I'm sorry for Petco for having their business run by a person not qualified as a manager. With that kind of attitude and manner,..... no one would want to go back there. I am not going back there again as long as Susan is the manager there. read more

They usually have everything I need in stock. Easy location to get in and out of. Plus they have vaccine clinics. I just buy food here. Toys and meds I buy online. read more

These many reviews show how important it is to hire the right people, especially the manager. I have been to the Castro Valley Petco many times in the past, but not so much since another pet supply store opened whose employees go out of their way to take care of the customers. In general I would say that the Petco staff members do not like their jobs, or, as mentioned in several other reviews, don't like the management. HOWEVER, I am writing to sing the praises of one employee. Her name on my receipt is Katelyn. I went in there on January 16 to get another covered cat litter box. They are expensive, so I asked if this item was on sale. I told her this is my second one and last time I came to Petco because the internet had it on sale, but I prefer to do business locally. She went way out of her way to go online to check the price because Petco stores will honor online prices. She was friendly and efficient and the type of employee who makes me want to go back. Would I go back? I will call first to see when she is there. Otherwise, if Petco has an item that I need, I will go armed with a sharp tongue and very little patience for employees who don't understand where their paychecks come from. read more

Great service, friendly people, reasonable and affordable prices! I recently came in here about a week ago because I had this problem with a mommy pigeon bird that decided to lay her eggs in front of my door of my house and abandon it. Being the animal lover I am, I decided to play the role as the mum and try to get these birds alive. They hatched and I kept them in a box with my best try nest I made, water and all I needed now was food. What the heck do I feed baby pigeon birds? So this brought me to Petco, and I explained to the lady at the front desk about my situation and what her intake is to feed them. She said since they are wild birds, I should try the seeds for wild birds ( I think it was called Honey Wild Seeds) so I gave it shot and bought it and started laying it out in a bowl for the birds. It worked! Only reason why I bumped a star down is the way they had their animals kept in their cage. It looked like no food and barely any water and the bird cages were FILTYHY. I understand your not an animal shelter but come on, let's at least try to keep the animals in a safe and CLEAN enviornment. read more

I arrived at this store at 8:28 PM and it was closed, even though the signs says that the store hours are 9:00 AM - 9:00 PM, Monday - Friday. Even this Yelp site says the store is "open now," (and I'm writing this review at 8:42 PM). There was only one sign that read the store was closed on Thanksgiving Day and there were adjusted hours for Friday, but nothing about today, the day before Thanksgiving. The doors were locked. The automatic door would not open. And there were no employees in sight. I hung around for 3 minutes to see if perhaps an employee would walk by, but it was deserted. I hate wasted time, gas and trip. If you post store hours, you should honor it. It's basic. And, it's terrible that a store cannot be reliable to carry out what it puts in writing it would do. I consider this an unethical matter, post one thing but not carry it out. read more

I've taken my dogs to petco for many years. Mandy was their groomer, but when she moved I decided to take Maddie and Rudy come where closer to home. After a few disappointments I decided to return to San Ramon. Glad I did. The groomers are top notch. They are all courteous and kind to my fur babies. read more

My dog had minor surgery today and has sutures in his side. After leaving the vet, I needed to find a shirt or something to cover the stitches before taking him home because I have several large dogs at home that I knew would like on them. I stopped at Petco hoping to find an XXL shirt that was long enough to cover the stitches. When I arrived, I was juggling a 13 week old puppy in one hand and my very groggy, very large dog that just had surgery in the other hand. One of the sales associates (Grant) met me at the door and asked how he could help me. I told him what I needed and he proceeded to work hard to find me a solution. He went as far as trying shirts on my dog for me. When I thought that nothing would work, I thanked him for trying and said I would probably just get a human shirt to put on him. Grant wouldn't give up. He said he thought he could figure out a solution. Sure enough... Grant found a safety vest that easily strapped onto my dog and was long enough to cover his stitches. It was absolutely perfect. I wouldn't have thought to try it. Grant took the time to ask me about all of my animals and to make sure I had everything I needed before leaving. He was friendly and professional. I was a little stressed when I first got to Petco, but left feeling great. Castro Valley Petco is lucky to have someone as great as Grant working for them. As a business owner, I'd be very proud to have someone like him as an employee. read more

A bad manager can take a good staff and destroy it causing all the good employees to flee and the remainder to lose all motivation. The sole issue with this store is Dennis, the stores manager. I use to shop here. Today was my last straw. Dennis has been in the store numerous times I have. I've complained about poop on the floor that's been there for awhile and hardened. He said he'd get to it. Before leaving I THE CUSTOMER PICKED it up. I didn't have my dogs with me. But for the sake of the other dogs it's a health issue. Dennis today was insanely rude. I approached the counter with a small bag of food and a larger bag. I handed Dennis two coupons. One was a PETCO coupon for 50% off A SMALL bag of food. I just adopted a puppy and the cashier previously gave me a welcome to the family coupon booklet . When I handed Dennis the coupon he said he could not honor it. When I asked why he said he has the right to pick which coupons he honors. I was upset by his attitude. He was rude and when grabbing the coupons had an attitude and gave me a paper cut. He also tried to keep my coupon... not only is he rude he's also a thief apparently. I reached and grabbed my coupon back. And he slammed the recite infront of me.... I just paid over $100 in dog food.... I took the 50% off coupon to PETSMART. They honor other stores coupons. The manager there was sweet and kind. I will never step foot in here again. read more

Man. Two words: customer service. Maybe I have high expectations. I work 12 hour shifts,.get cussed out, insulted, sometimes assaulted, yet still manage to be respectful. In a high stress job. Nothing this afternoon at Petco was stressful. It was rather calm, actually. The two women working were very friendly, and it was greatly appreciated. The sole guy working? Not so much. Even gave him a chance to be friendly by saying hello and trying to make small talk. Nothing. When you ring someone up, YOU greet them, not vice versa. Going through the reviews, it seems like that's a consistent complaint. Maybe training? Maybe hire friendly people? Or did it have to do with my appearance? I know castro valley has a rep for preferring those of Aryan backgrounds. I don't know what it was, but Dennis? Not sure of his name could be polite. I would say "more polite" but he was just rude. So don't come here folks, the extra miles are worth it for customer service, even if this is a convenient location for me. Second time this has happened here, wont be back for a third. read more

I've shopped at Petco off and on for many years and my experiences were ok until today, March 4, 2017. There were a number of dogs in the store, a few 4-6 month old larger breed puppies and a couple of larger adult dogs that appeared to be pretty aggressive. While I was shopping, I rather suddenly heard a lot of yelping, growling and carrying on and upon investigation found that an aisle at the rear of the store had been penned off and the puppies were placed in the enclosure with the two aggressive dogs. The large dogs were generally having their way with the puppies and being very aggressive and the puppies looked terrified. There was a store employee along with a couple of other folks in the enclosure with the dogs and a small group of onlookers outside the enclosure. I can't imagine the purpose of this activity. If it was to help the puppies "stand up for themselves" and be more aggressive, this might do it. Or, at the very least, it will make the puppies fearful of other dogs. This activity certainly isn't standard "socializing." I'm appalled that this activity was allowed to take place with the apparent approval and even encouragement of the Petco staff. read more