On march 1,2015 at 520pm a groomer was mistreating a dog that didn't respond as he wanted. He banged on the table,pulled on his leg totally freaking out the poor dog. The mgr was advised and did nothing but say he'd talk to him. read more

This one on Roswell Road is a fairly new location. Petco is OK ...but I wouldn't say they're the greatest of pet stores. Anything is better than Petsmart though. If what the person before me said about the fish is true that's a shame. read more

I just had the most unpleasant experience here when I dropped off my puppy for a bath today. They first told me it's gonna take more than an hour as there was another dog before us, but I got a call 20 minutes later telling me the bath was done and puppy was ready for pick up. The lady on the phone told me to pick him up ASAP as he kept "screaming" in the crate after bath and it's annoying other customers. When I got there in 5, there was barely any customers in store, and the lady there gave me the worst customor service I can imagine. First, she was on the phone with someone else the entire time when i came to pick up the puppy, which was just unprofessional and impolite. Then she impatiently explained what happened in an annoying manner, and asked me to take the screaming puppy and leave asap. When I asked why the puppy behaved this way (as he is always quiet and calm during grooming) the lady kept talking on the phone and basically ignored my questions. I checked the puppy and he was shaking, and a large part of his body was still wet, i.e. ears, paws, butt, etc. He kept weeping for like 20 min in my car, and he was never like this before. I suspect that they just did a quick shower on him becasue they got inpatient and annoyed by the puppy's behavior. I just hope the people who work here could be more patient with puppy and be more polite to their customers. Will never visit again. read more

When you visit petco.com and run a search via the store locator this store is the closest to my house. However, the landing page does not contain the store's phone number (!!) and the current events/upcoming store events page does not list the next date of the low cost vaccinations. The next one is 4/17/16 -- why is this not updated on the events page? All the carpet stain products are on a shelf near the pet clothing. I looked and looked for a cat product. Turns out, it's in the cat section. I think the carpet cleaning products should all be on one aisle or else there should be a sign that reads "for cat stain products, visit our cat aisle". Common sense! Not well managed and always seems to be a bit short staffed. read more

I was in the Buckhead Roswell road store recently and was proceeding to check out and wanted to purchase a tag. Having waited in line for my turn to purchase the cashier said first I needed to go get a tag. I asked her her I have to wait again and get behind the other 4 people in line. It would take me 2 seconds to get one, she replied I could come right up. I did in 2 second or less!!!! The other cashier)April) berated me in front of the other customers and said others were ready for check and I needed to get back on line. I responded that my cashier is right here ready to check me out. And said for me to come right back here and she is standing to check me out!!! And my cashier, totally understanding what she had said to me, in agreements. While I was making my tag, April came up to assist instead of my other cashier. I told her I was a little upset with her jumping in and embarrassing me in front of everyone as if I were breaking in line, and that she was in such s hurry to check people out so fast, that she was forgetting common curiosity. She continued to say she needed to keep the line moving and I needed to wait !! . And didn't need the other girl waiting on me even a second! Needless to say I was appalled by her rude and insensitivity to customers. She was not even a manager just worked their!! After reading the other reviews, I do not feel that this is a rare moment. I would like to know who in the heck hires these employees and if management really cares? Such a small thing, but lost my business. read more

Kind respectful staff. Try to help you save money and help you with pet problems. Been going since they opened, plenty long. Really can't figure out the reviews saying opposite. As to the negative grooming reviews, at least that I've seen on Google(haven't looked on here) I've never used them for grooming so I can't speak to that. read more

I am never going back. Even though I live so close. The people who work there rule. But the store NEVER has what I am looking for. Even though it is supposed to be. Why can't you track your own inventory. For 6 months it has been excuses. They sell expired dog treats. They simply do not care. I do not want to sound vindictive. But you simply cannot count on them having what you need in stock. It FEELS like a franchise run poorly by an owner with better things to do. Owner must have total disregard for customers, and success. This location is destined to fail - irregardless of whether I am right or wrong, unless the owner/s change. Staff rule TODAY RULE (1-10-18) but I will NEVER levy my dog there to be groomed- based on the other review a review I read about a dog groomer who has since been fired. read more

I saw all the bad reviews but figured enough time had passed and they probably were better with new staff by now. I took my 2 shih tzus there for full grooms and asked specifically for someone who could do a round teddy bear face. I was told Robin was very experienced and could do it so the appt was made. The morning of, they called and said she was in a car accident and rescheduled for the next day but with someone else. I said I really want to make sure they can do a teddy bear face on a shih tzu (those of you with long haired dogs will understand how important this is). He said ok well we better wait for Robin bc she has the most experience... I said ok and rescheduled. Both my dogs were cut poorly. No round faces and very choppy and uneven all over- even the ears. I noticed Robins photo was not on the wall with the other groomers. Was she new? When I picked them up both of their tails were soaking wet so they had to be redried. The next day I noticed one of my dogs constantly chewing and trying to scratch his tail. This is tough bc shih tzu tails are tightly curled. He never messes with his tail. It was tangled from all his scratching so tried to brush it and he kept flinching. There was a huge scab on it!! I don't know what happened but I won't be back to find out. Petco needs to test their groomers for their skill level and not tell people they can do things they can't. read more

Service was great, friendly greeting whenever i walk into this establishment. Employees helped me with all my questions about what food i should get for my Golden. 10/10 will be coming here for all my pet questions and needs read more

Let me start out with that this Petco is not every Petco. I am a tourist from Ohio and was only in Georgia for a few days and the Petco I normally go too is fantastic with knowledgeable staff that take great care of their animals (not just the fuzzy ones but the scales and finned ones too). This is the opposite of that place. So I stopped by just to see what a pet store this far from home has to offer. I love reptiles and fish and it is fun to see what everyone has and my reptile room has room for new tanks if I see a good deal on a reptile I want. I went in excited and ended up horrified at what I saw and witnessed from staff. The tanks were old which isn't the staffs fault and not a big deal I have seen old tanks like this taken care of well and look nice but they clearly didn't care to care about these tanks, algae and cyanobacteria abound with some tanks having incompatible fish shoved together. The icing came when I was at salt water and overheard the employee telling two customers that the fish they were looking at were damsels and I happen to look and see two SAILFIN TANGS! Not everyone may know salt water fish but there is a big difference between a tang and a damsel with the tang growing way way bigger. So what does someone do who knows more and can save a fish from being put into an improper home and saving a fishkeeper who doesn't know better a heartache? Politely point out that those aren't damsels but sailfin tangs and that get much bigger than a damsel would. And what does the employee do you wonder? Admits they aren't sure, maybe ask why I say that so they can learn and see what I see? Nope! She starts arguing with me very rudely! Says they are clearly and definitely damsels! So this back and forth continues and it starts to get heated and I'm at the point of pulling out my phone to show her what a sailfin tang looks like she can't deny it any more but my boyfriend pulls me away. I go to cool off a bit by going to the reptiles and hope the customers at least listen to me, especially since I said how I have been doing salt water and fish in general for years. What do I find? Not many reptiles those who are there being cared for, barely. I see leopard geckos and say how cute they are and the girl caring for them says that are weird and pulls one from under the carpet (which is a natural behavior) and proceeds to not set it down nicely but just tosses it. It is a living being for goodness sakes! Treat the poor thing with some care, even if you personally don't like it! I go back over to fish getting more and more disgusted with this place to find those customer getting both of the 'damsels' when tangs are very aggressive with the same species of tang. The employee comes back and says that 'other customer' (me) was right they are tangs and not damsels. And admits then that she knows little to nothing about salt water. Then why argue with me when I say how long I have been keeping aquariums? Why be selling animals you know nothing about?! This store disgusts me and makes me appreciate the one back home where the employees care and try to be as knowledgeable as possible for the sake of the animals. Petco, pay your people more so maybe they will care, hire people who care, or train them better (or better yet all three!) because this is why you get a bad name. read more

If you are looking to buy fish, I would advise avoiding this location. And while I realize that fish and fish lovers are always going to be shortchanged at any large retail animal store, this place was just sad. Almost all of the fish tanks are terribly overcrowded with fish vs. the size of the tank. Several of the tanks contained already dead fish (sometimes more than one per tank). We bought a total of 10 fish (Should have known better after seeing dead ones, but Ces't la vie). Of the 10 we bought, there were 3 separate species from 3 separate tanks. We acclimated and placed them into two separate tanks at home. And within a month's time 7 out of 10 are dead. So it's unlikely that the fault was ours since these are established tanks that house fish we have had for several years, especially when you consider they were obtained from separate tanks and put into separate tanks. So at the very least, some of their fish are unhealthy, and at worst are carrying diseases or parasites. Customer service was a joke; they had 2 people on duty. For a store that has more than 5 departments and a property that size, that is seriously deficient. The cashier that had to help us couldn't tell a male from a female (even after we explained the difference in fins, tails, etc.) So don't be surprised if you wind up with unwanted babies if you buy several of a species. And while I didn't shop excessively in the caged animals section, I did note several of them fighting and injuring each other in the close captivity tanks, with not enough employees to check on them, or break them apart. What child want's an animal that's been injured by its tank mate, or has learned to be that aggressive? The only thing working in the store's favor is the fact that it is well-organized and extremely clean. Perhaps if they hired enough help to care for the customers AND the animals, it might become a better store. Until then, I suggest using it mostly for animal supplies, rather than a living animal. read more